Vision Express Opticians - Farnham
Optician Vision Express Opticians - Farnham, 1 The Borough, Farnham GU9 7NA, United Kingdom:
32 reviews
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Address: 1 The Borough, Farnham GU9 7NA, United Kingdom
Website: visionexpress.com
Phone number: +44 1252 717006
GPS coordinates
Latitude: 51.2146944Longitude: -0.7999079
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reviews
Juzar Noorani
I always receive first-class professional customer care from the Farnham team at Vision Express. They run like a well-oiled machine but with the sensibility of a family run business. My sister and I have always gone there despite moving out of Farnham as the service is premium.
3 days ago
Antonio Hinson
Very pleased with how things are run at Vision Express Farnham during these times - covid safety is paramount. My eye test was carried out in a very efficient manner & the staff were professional & friendly. I was able to choose new specs from a wide range & the price was sensible. Definitely can recommend them.
2 months ago
Lisa B
Excellent service at the Farnham branch as usual. I’ve been using this branch for several years now and wouldn’t go anywhere else. Up to date equipment for testing, and a huge selection of frames.
3 weeks ago
Shakhzod Yovkochev
Best service I received in the challenging time we leaving in. All staffs are sooò helpful. From Maria to the optometrist to the gentleman who was also present, sorry I didn't catch their names. Nothing seems to be to much.
I will definitely recommend the Vision shop in Farnham to anyone, everyone.
1 month ago
Martin Schmidt
Just picked up my first lot of glasses ever and, having met and dealt with 4 members of staff over a few different occasions, was impressed from start to finish. I’d be more than happy to return.
2 months ago
Vianney Monteiro
Excellent service, knowledgeable, warm, friendly and very professional. I am very happy to recommend.
1 month ago
Judy Panek
Excellent service, kind and attentive staff, very friendly.
5 days ago
Kev W
Would not go anywhere else. Trust them with all my families vision. All staff lovely.
1 month ago
Jenna Lovan
Lovely people, everything clearly explained, no waiting around and quick. Thank you Vision Express
5 days ago
Sandra Groth
In desperate need of a eye test during lockdown. I felt really safe and the customer experience was excellent. Would recommend.
2 months ago
Felicia Wesley
Super efficient professional staff and great selection ????
2 months ago
Kristina Prendergast
I'm seldom delighted by sales teams, but today I have been by Vision Express in Farnham. I'd had a conversation with the manager about changing my varifocal lens I was not getting on with for readers. He said he'd do it for free. I turn up today thinking I would leave the frames for them to order the lenses, but he'd proactively ordered them, and they're being fitted while I type this review. Amazing!
8 months ago
Dugvk Hech
Always very polite and friendly staff.
4 weeks ago
Jay Jones
Thank you Kajak for being such a kind, patient centred practitioner when you examined my Mum and to Roger for being amazing bringing my Mum's new glasses to her home when she couldn't drive until she had them! Super service all around.
5 months ago
Bill Nelson
Extremely professional people with very high level of customer service.. Highly recommended
6 months ago
Dmytro Gorbanov
Very good very efficient
1 month ago
Max Levine
I booked an appt online for my eye test. I called the them that i will be 5 mins late the lady called me back saying online system is broken and she is unaware why my appt had been booked. I requested if they could squeeze me as its not my fault that the system was broken down. If broken down why not contact when i booked before. I wouldn't recommend to go to Farnham. They didn't even squeeze me in for 25 mins. Totally upset with their service.
6 months ago
Rick Miller
Amazing service.
3 months ago
Bruno Vieira
I just want to say a massive Thankyou to Dave at vision express in Farnham for sorting me out a last minute pair of glasses, he managed to look at my Prescription from a previous opticians appointment somewhere else and he has managed sort me out a pair of glasses ready for tomorrow for me to collect no hassle for me amazing customer service thank you Dave !
5 months ago
Theresa Pankowski
The team at Vision Express are fantastic. Friendly, professional and welcoming - I highly recommend them.
1 month ago
Himani Patel
Very professional and friendly
1 month ago
Peter Giza
Professional and friendly.
1 month ago
aanchal panwala
Needed very last minute prescription sunglasses before going off on holiday as I had been let down with a contact lens order with another optician. The staff were really helpful and friendly and put themselves out as it was difficult getting hold of my prescription. Gorgeous sunglasses delivered with time to spare! Thank you.
11 months ago
David Chang
Roger and Kaj (optician) provided my family and I with an excellent service. It is clear to me that they pride themselves in providing not just quality spectacles but a high level of service from the entire team. Thank you.
7 months ago
Tristen Nakayla
I’ve been a customer of VE Farnham for 7 years and wouldn’t consider going anywhere else. Kaj Roger and the team are superb, the best out of all the many opticians I’ve used over 40 years. Well worth the 80 mile round trip!
11 months ago
Nicole Rockette
Excellent service again! Roger is efficient, personable and knows what he's doing. Kaj was also excellent.
6 months ago
Dara Taylor
Great looking building in Farnham High st with staff and service to match. Quite happy to travel from Ealing to be looked after by everyone .
Very satisfied indeed.
7 months ago
Dana R
Awful awful awful!! Gave one star as I can't leave no stars... or minus stars.
Went for a checkup at the start of September with a view to getting new glasses as my old pair had started causing eyestrain. Got new glasses (and prescription sunglasses as they were half price) that were slightly stronger in each eye.
A week or so after picking them up the eyestrain started again along with headaches which progressively got worse and worse the more I wore either of the new glasses.
I returned for a retest where they measured my eyes again along with extra tests to determine more about my vision. The results came out exactly as before. So every optician and dispenser there had a go at adjusting them differently and giving a different opinion on what the cause was. Nobody figured it out and everybody was entirely hung up on what my eyes SHOULD have done based on the tests, not what my eyes were ACTUALLY doing. No one actually stopped to listen to exactly what I was saying - I told them the glasses may well be my actual prescription as measured by the machine but they were too strong.
Long long story short it is now November, my eyes are still not sorted. I still get headaches. I have finally given up with V.E and am awaiting refund.
I booked an appointment with Specsavers (next door to V.E), was seen the next day and within 60 seconds of testing beyond the 'normal' optician tests had determined the cause of my headaches, and preceeded to tell me the V.E glasses were too strong and were causing my eyes to not work together even more than they already weren't. Not once did V.E test for this. Now waiting for my Specsavers glasses to be ready.
So in conclusion, despite my loathing of TV adverts I have to agree that I "Should have gone to specsavers!"
3 months ago
Ginger Hansen
We usually go to the vision express in Camberley which is rubbish. Chose farnham as they have the one hour lenses facility. What a change in customer service! Absolutely fantastic! They went above and beyond to do eye test and get our lenses done. Cannot reccomend enough. Will now drive to this one in future rather than put up with the shoddy customer service we receive in Camberley.
4 months ago
Latwaun Cross
The customer service I have received over the years at here has been nothing short of impeccable. Thank you to all the team working there!
11 months ago
Nili Simhai
this is my first time eye check.very disappointed.now I understand why they had time on next day,cause nobody want go this one.she is rude and not friendly .will tell friends not go.my bad lucky to choose this one .waste money.
5 months ago
Amber Wilson
I have nothing but great service and support from Roger and his team... I wouldn't go anywhere else for glasses.
5 months ago
