Don Franklin Auto Mall, New & Used Cars Lexington KY

This place is a joke false advertising finance manger can't back up what the salesman says. He says prices and deals and can't follow though. I would strongly suggest going somewhere else. Never seen a dealership so discriminating to age, not knowing they had a 780 credit score and xx,000 money to put down. Way to go Don Franklin. Sales man Freddy Marino

Great guy to deal with, does all he can to work with you and to satisfy your experience with Glenn Auto . I would highly recommend this gentleman to any of my friends. Great job Bill !

Parts only thing i buy hers Roger is great

Was there to get a key made excellent service good price

We dropped by this dealership looking for a used X-Terra, and figured since it was a Nissan affiliated dealer they might have some. Once we arrived we were quickly approached by a salesman (there was literally a group waiting at the entrance and follow your car as you pull in), who never even gave us his name. We stated that what we were looking for, mainly an X-Terra or Pathfinder but really our overall goal was to find something to haul our large dogs when we travel to competitions with them. Started out with clearly stating that not many vehicles are tall enough to accommodate the crates, and that we were still just trying to figure out what options we had. He totally ignored that we asked for. We ended up asking to look inside a few of the cars, and at one point he literally complained that he had to walk back inside more than once to get keys. We asked to look at multiple vehicles since a lot of the cars were beaten up, rusted, or just didn't fit the measurements we needed. It was also at this point that he said, "Well I think it's time to consider getting them smaller cages." No. Joke. I was so incredibly offended. To be told by this guy that we should make them uncomfortable for the sake of this guy having to do less work... I was done. I told him that the dogs are the size that they are, and that I knew that there were cars out there that would work. And in fact they had a single car that we knew would work on the lot, and we asked if we could see inside it 3 times before he gave us a story about how they couldn't find the keys with the rudest smirk he could muster. He then said that we should just trade our greyhounds, get some Chihuahuas, and basically followed us off the lot. I had heard mixed things about Glenn, but after that whole experience I will never step foot on any of the Glenn lots ever again. I felt like I was being judged for owning dogs, and was nothing more than a hassle. The guy refused to even keep pace with us as we walked around the small lot (I have a bad heart, and currently awaiting a transplant so walking is an actual hassle for me) and was simply the most rude and unpersonable salesman I've ever encountered. I would simply tell anyone to avoid all of Glenn lots, and you'd be much better off going to basically any other lot in town.

While I initially had difficulties with the service, Dean Peterson created and exceptional experience. My car now runs better than before! Thank you for the service!

Scott Keyland was very accessible, friendly and was willing to do everything he could to help. Considering that the sale was on New Years evening, I was surprised at how willing he was to spend a lot of extra time with me to explore so many different options. Not once since I contacted him did I ever feel "pressured" or "pushed" like is common with some dealerships. Scott made himself available for questions or concerns by about every form of communication, email, personal cell, business phone, text. There was no shortage of ways to contact him and if I did a reply from a text or email followed promptly. Leonard Spencer was also very helpful in their financing department. Considering that the Honda model I was interested was between $1500-$4000 higher everywhere else within a 100 mile radius, the service I received by both Scott Keyland and Leonard Spencer, the 70+ mile drive to Glenn was well worth it. I would definitely recommend giving these guys the chance to earn your business if you're in the market for a new vehicle.

I went and seen Navarre Smith and he got me in a car!! When everyone else said NO he worked hard and made sure to get a YES!! I seriously can’t say enough about how great my experience was with Don Jacobs and Navarre! If you are looking to buy a car go on over to Don Jacobs in Lexington and see Navarre!!!

Chase Huston will do you right and give you a great experience

After purchasing a car we were referred to Barbara in finance. We told her we didn't want any warranties. She seemed upset by this but proceeded to do paperwork for Tire Care. This was a standard inclusion and no choice was given and no price mentioned. After signing the paper, she quickly stuffed it in an envelope and set it aside. A couple of days later we looked through the paperwork very closely and figured out we were being charged $593 for tire care. We returned and Barbara did cancellation papers and assured us the money would be sent back to the bank promptly. After a couple of weeks we inquired about our refund when Deanna informed us that she never received the proper paperwork. We sent her our copy. A week later she asked us for the mileage reading on the car. Another couple of weeks later we begin trying to contact Deanna about the refund. Through the next 2-3 weeks email and phone calls to Deanna and managers were completely ignored. We finally drove back to Nicholasville (we live in Winchester) and sought a manager. This seemed to prompt a phone call a few days later when Deanna informed us the check was in the mail. Two weeks after this we see that we were refunded $508. This is $85 short of the original amount. It included a $75 cancellation fee for Tire Care we didn't want and $ 10 for who knows what. It obviously didn't reimburse us for the accumulated interest on our loan for this theft. It again has already be a week and we are being completely ignored by management again. UPDATE: After this review went up Jared Gaiennie quickly made sure we received a check for the remaining 85 dollars from the Tire Care.

Jeff Hounshell made purchasing a vehicle from Glenn Auto Mall in Lexington Ky a breeze. Highly recommend this business.

Great service. Ty Darryl Chad Quentin . My guys! #homerunhitter

Darryl Bond helped a friend of mine purchase his new car recently, and he made the process comfortable and easy! I know when I'm in the market to purchase a new vehicle, I will go to Darryl!

Great service. Super maintenance dept.

I have bought several Hyundais from Glenn and I have always got a great deal and excellent service. My wife presently owns a 2013 Elantra as does my daughter . Great service nice people.

Ty was really helpful.....plan to go back.

"Credit where credit is due...." Jeff Hounshell is the type of sales professional who would be successful at any level, in any given company. As a matter of fact, I would hire him myself if I could. I spent weeks online searching for a specific vehicle. I must have spoken to at least 10 different sales professionals at multiple dealerships. The degree of professionalism I experienced with Mr Hounshell at Glen AutoMall was on a completely different level. From start to finish, I felt as if I had a personal concierge escorting me through the entire process. Bottom line....Jeff Hounshell has reaffirmed my belief that "true professionals" still exist in the sales community.

I was used as a pawn when looking at a preowned car. I'm 3 hours away and when I said I was coming down the next day they suddenly texted me the very next day and said car was sold. Salesman obviously used me as a bargaining chip on another client looking at the samecar. Not good! Lesson learned!

Clean, comfortable hassle free environment.

It usually takes an hour for service. I had an oil change and tire rotation. They provide snacks and beverages (and popcorn!!!). The price was average. I bought my vehicle before they bought it from Glenn, and only my second service with them. They have a rewards program instead of coupons....don't know if it will be of benefit. Not due to purchase a vehicle for 3.5 years....so...