Don Franklin Auto Mall, New & Used Cars Lexington KY
Auto market Don Franklin Auto Mall, New & Used Cars Lexington KY, 3380 Richmond Rd, Lexington, KY 40509, United States:
220 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 3380 Richmond Rd, Lexington, KY 40509, United States
Website: donfranklinautomall.com
Phone number: +1 859-263-5020
GPS coordinates
Latitude: 37.9964938Longitude: -84.4421631
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reviews
Peter Kanters
This was by far the best car buying experience I have ever had. Scott and Brad went above and beyond to make sure I was well informed and happy with all aspects of purchasing my new Hyundai Elantra. I highly recommend anyone in the market for a new or used vehicle go to Glenn Auto Mall. I'm sure they will receive wonderful service throughout the experience.
1 month ago
george valsamis
Always great service
1 month ago
Earl Heron
Great dealership and great service! Go see Chandler English for your next car! He’s excellent.
10 months ago
John Vandersall
In the last 6 mo we have purchased a Hyundai Accent and a Hyundai Sonata. We love them both! The Sales team was great and we're both very happy with the whole experience.
4 months ago
ecatania kelsey
Always a good experience when I visit Glenn Hyundai! I love my 5 door Accent, the color, the style, the gas mileage and the salesman, Danny Litteral, was awesome! He did everything to make it happen and was originally from West Liberty so he could understand the southeastern Kentucky accent. Everyone was as nice as could be, always asking do I want something to drink, do I won't to leave and get something to eat, or running around the lot trying to find Danny when I came in. This is a repeat buy and the same principles applied at that time. Thank you, Glenn Hyundai!
4 weeks ago
Scott
Good place to buy a car
7 months ago
Sheleen Maish
Updated! 6/19/2020
I took my GMC Acadia in with overheating problems. I was informed the water pump needed to be replaced. Simple problem/repair, they wanted $1000 for the service. The average cost on this vehicle is $500-600 for this repair.
Original 5 star review.
The new management at the GMC service department is outstanding! For years we have been dealing with a vehicle plagued with GM problems but the service manager stood up for us and righted many wrongs of the past. They have treated us with respect and that is something lost in the auto industry today.
1 month ago
Vladimir Glushkov
Very customer oriented. Staff respectful and helpful.waiting area clean,bottled water available and sometimes popcorn.
5 months ago
Jozy Thai
Easy purchase. Great selection.
Mr Sharpe was great. THANKS!
1 month ago
Dawn Hanson
Glenn employees listened to my needs and were able to find a car that met them. They did this in a friendly, very helpful manner. All of my questions were answered in a satisfactory manner. Eric McDonald took the time to give me a "tutorial" on the amenities I was unfamiliar with in my new Rogue.
10 months ago
Nancy Niebling
They got me the vehicle I wanted!!!
3 months ago
Dayna Yourn
Cheaters, always higher than other Hyundai dealers. Worst customer care. Never go to this place.
4 months ago
Mark Dietrich
Good service
4 months ago
Altyn Dom
Just bought a new 2013 Hyundai sonata from Glenn and it was a great experience. I went in expecting the worst as most car salesmen are pushy and won't take no for an answer. Gregg Fath was the exact opposite of that. Very polite, straight up no BS and worked with me in every way possible. Truly a great experience and will definitely be coming back here when I'm ready to get another car
2 months ago
Thanh Dao
Decent selection. Waited 1.5 hrs to get help. People seemed friendly, but never again
1 month ago
De Me
The best dealership in Lexington! Go see Chase Huston for a smooth, painless car buying experience.
7 months ago
Sung Alexander
I've never had such a hard time attempting to purchase a new vehicle. Couldn't get help at the lot even when I told a person I had been communicated with via email that I was going to be there. I took my business to Paul Miller Ford instead.
3 months ago
Tom Johnson
Their service department works quickly and accurately. I've never had a bad experience there and my car runs in top form.
5 months ago
Anindita Ghosh
Ron is always great to work with in the Service Dept.
4 months ago
Liuliu Hu
One of the worse customer services I’ve dealt with absolutely zero communication. No follow up at all waited over a month for a response and I finally had call back for a 5th time for them to tell me they had had the info needed the following day of service but never decided to inform me.
1 month ago
Alexandra Jarvis
Salesman was nice but the manager was pushing to get us in a car outside of our budget limit.
6 months ago
masterofall bitches
I would like to praise the excellent help I received at Glenn Nissan in purchasing my new Nissan Versa this week. The people working at the office made every effort to make the experience of buying the car easy and trouble free. They were almost ahead of the game in answering my questions. They enabled me to have the vehicle of my choice sooner than I expected so that I could use it for an upcoming business trip. My thanks to everyone at Glenn Nissan, and especially to Mike McKnight, whose expert advice and quick action is a credit to the company.
1 month ago
Backwoods Boy
I'm one of those positive and full of energy people, but when it comes to buying a car I'm very skeptical and hard to satisfy. Glenn Auto Mall... I must admit coming here was a great idea. The sales staff is very professional, friendly and reliable. I appreciate a lot all the effort they put in order to satisfy me. Sadly, I couldn't afford the car I liked here. I looked a lot for the same model at a better price and I think if not repokar com than I would have never bought the car I dreamed of.
1 month ago
Maria Giotopoulos
Great place to buy a car. Very professional, will work with u & they have a great select of very nice used cars
8 months ago
William Powell
Always friendly and super fast with Express oil changes.
1 month ago
Karen Tuttle
Jason and Glenn Nissan were the most honest and above board dealers I experienced in making this purchase. They did not pressure me or try to offer tricks or fake incentives. They dealt fairly.
4 weeks ago
Car Gil
Had four recalls on my vehicle fixed for free, and gave me a rental. They was very understanding, and help
8 months ago
Tyler Craft
Great service! Kayla was very professional and handled the nail in my tire quickly.
5 months ago
Lela Fessler
Very pleasant people. Car was done fast. Definitely recommend.
5 months ago
Ruby Peel
I am extremely happy with my purchase from Glenn Hyundai. This is the third car my family has purchased from a Glenn dealership, and we have been completely satisfied not only with the vehicles received, but also with the interaction with the sales staff. I was not pressured in any way to make a quick decision. I was offered a great price up front, which was great since I don't like to haggle over price. I have never received such a complete and detailed demonstration of ALL the features on the car. I could not have received better service or been happier with the transaction. Thanks to Dennis, Scott, and JB. I love my new Hyundai Sonota Hybrid.
4 weeks ago
Joseph Bell
I have to say when I bought my truck I felt like the company really cared about customer service But I am 2 months out and for a month of that I have been trying to get my truck serviced to fix the back up camera.
At my First appt made I beleive around may 21st I was told by the service guy that he and his manager would be on vacay till the next tuesday but as soon as they got back he would set everything up cus my truck would have to be shipped to London and I would get a rental. Well guess what no call back so I wait till the next Tuesday and called him back. I left I think about 3 messages with him and one with the manager with no return call. Actually at this point I still haven’t even received a call back. At that point my husband started calling to resolve the issue and I beleive he made 3 or 4 calls and finally got a call back after telling the receptionist that he was not happy. The manager finally ( after acting like we are a burden ) set up a rental and a time to bring our truck in.
I was told when I bought the truck that Don Franklin owner took pride in his customer service and wanted his customers happy. Well I am not a happy customer. Even though we are finally a month later getting our truck in it should have never took that long. UNACCEPTABLE!!
1 month ago
Lisa Meleney
Darryl Bond is the best he’s taken care of me multiple times always a easy and rewarding transaction! He’s simply the best!
5 months ago
Aaron Wheeler
My wife and I had a wonderful experience at Glenn Nissan. We purchased a brand new 2015 Murano with 154 miles on it! This place has the Best customer service that we have encountered in a long time! We worked with several people through our experience and we wanted to say Thank you to Robert Walls, Ashley, Stephen, Walt (Cupcake), Curtis, Trevor and Ty! Everyone was courteous, patient, and very accomodating to our needs. We will recommend this dealer to everyone we know. Thank you again!
The Elliott's.
9 months ago
Nick Boxter
1st check up on the car since I bought it, doing well.
1 month ago
Vee Technologies
Great service very friendly staff.
4 months ago
Christine Sieggreen
I bought my car from there,it's a great place to purchase vehicles,all the people there are terrific, you gotta visit them
7 months ago
John Anderson
The service department is AWESOME!!!
2 months ago
Dana R
Only reason they are receiving one star is so that I can even right a review of my experience because I drove an over 2 hours to test drive a car today 10/1/2016. However, this place sold the car I had an appointment to drive at 10. Yet, I did not receive a call to let me know. What place does that? What kind of business of customer service are they running? Beware of a car dealership that does things like this because if they can do this what other things are they hiding when your buying a car from them?
1 month ago
Bob Holt
Came in and looked around and Chandler was great at showing me around and telling me all about the cars i was looking at! Learned some new stuff!
1 month ago
Wes Ashworth
Chase Huston is the best!! Go see him at Don Franklin. Great Company, great people.
4 months ago
Nick Derosa
I had a great experience working with Thad at Don Franklin. He was polite, professional and find me a vehicle withing my budget!
1 month ago
Anes Aickareth
Shannon Jones has sold my family 3 cars in the past decade and they have all been great. He really listens to what you are looking for and is quick to call and keep you updated as to what is on the lot that would be worth checking out. His no pressure style and dedication are what I enjoy most in dealing with Shannon. He is honest and doesn't play games with pricing/negotiation but lets you do the research for yourself and shows you his data without filter. And if you see him off the lot he is still that same consistent, good guy. We bought an 08 CR-V over a year ago and he still keeps in touch, called on my birthday just to say 'happy birthday!' and I know when it's time to start looking again he'll keep an eye out for us.
2 months ago
Chris Roland
Very unhappy. Went in to seriously buy a car and the salesman was not really interested in negotiating or coming to a deal. Very nonchalant. Said that they could get new tires on the car I was interested in purchasing and then retracted that. Got a call from a different salesman a few days later about the car apologizing for my poor experience etc, said he would help me with the same car I was interested in and then quotes me 2k higher on the price than the original salesman did, than the cost online, and than the cost listed in email information HE sent me on the car. I dont know if its my young age, that led to the attitude of the first salesman, and trying to take advantage of my by the second salesman, but this dealership will definitely try to pull a fast one on you. I have never had such a horrible experience, especially one where Im practically trying to spend my money! Happily going somewhere else and getting a lawyer to check into this for false advertising. I do not have time to play games, I am just trying to purchase a car.
1 month ago
Paul Pettis
DO NOT BUY HERE! Avoid at all costs ANYTHING DON FRANKLIN! Absolutely awful service. They have had our family's hyundai veloster turbo in the shop for 4 months under the original warranty we bought here with the car brand new, ran it into their own garage, and released it back to me UNFIXED on 4 separate occasions as of today. Hyundai corporate just as useless. AVOID AT ALL COSTS. DO NOT BUY HERE!!!
7 months ago
Alex Griffith
Could not be happier with my car buying experience! Ty Cobb listened to what I wanted and delivered! Thanks Ty
1 month ago
Jay A
Chase Huston will make your experience of buying a car great
1 month ago
Chris William
Very friendly and good people
3 months ago
carolyn Rios
I would like to take a minute to tell everyone how happy I was with the service I got at Don Franklin in Lexington KY. I was only looking because I was newly in a lease vehicle from another car lot and Don Franklin emailed me. I told them how long I had been in the lease and that I would prolly be upside down if I could get out of it and I wasn’t gonna do that so they said to come in and they would see what they could do. Well they set me an appointment with the salesman Marc Franco and just let me tell you about him. He was so easy going, easy to deal with about the lease that he didn’t think I could get out of yet either, very outgoing and very honest and straight forward. Which that’s what I want in a salesperson cause I’m gonna be honest and straightforward. He wasn’t a pushy salesman and only out to make a deal. He treats his customers like family and before I left I felt like I had known him all my life. Anyways they got me out of my lease and into a beautiful 2018 GMC Terrain and it was the easiest buying process I have ever experienced. They even delivered it to my front door the following day cause it was at one of their other lots and what dealerships do that. So I went to the finance department to sign the papers and was sent to yet another amazing employee James Anderson. Yet again when I left I felt like I had known James all my life. That was a very easy and smooth process in the finance department also. I just can’t say enough good about these 2 gentlemen and Don Franklin deAlership. I will definitely be going back when it’s time to purchase again. So 3 weeks later my son traded in a boat for a new car and again Marc went above and beyond to make my son happy. You can tell he truly loves his job and customers. My son got a Nissan so Bob Glass went over all the stuff in the car because my family is only familiar with Chevy and GMC products. Bob was amazing and very nice and helpful. I would highly recommend them to anyone in the market for a new or used car. They all go above and beyond and treat you like family. I wanted to mention all 3 gentlemen so hopefully they will get recognized at work by their boss because they deserve it. Thanks Marc for all you have done and continue to do. Thanks to James for the great customer service in finance and lastly thanks to Bob for explaining the Nissan to my son.
4 months ago
Andy Thomson
Just routine maintenance on our nissan they were kind and helpful
10 months ago
Sommer Rosebud
A concept of a auction is simple right? Well would you trust people who can't understand the concept of auctions to meddle with your insurance company, your credit rating and sell you an automobile? I sure would not. And perhaps you should not either.
Oh also there's the issue of scaring customers to sue them; if they will expose their scam. Good job people at this dealership. Was it worth 3k?
3 months ago
