Don Franklin Auto Mall, New & Used Cars Lexington KY
Auto market Don Franklin Auto Mall, New & Used Cars Lexington KY, 3380 Richmond Rd, Lexington, KY 40509, United States:
220 reviews
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Address: 3380 Richmond Rd, Lexington, KY 40509, United States
Website: donfranklinautomall.com
Phone number: +1 859-263-5020
GPS coordinates
Latitude: 37.9964938Longitude: -84.4421631
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reviews
Travis Bart
They are always super friendly
5 months ago
Monier Alduais
I am nearly 60, and this was the first time I ever purchased a car on my own. I test drove cars at several dealerships, but I came back to Don Franklin Lexington Hyundai to buy my car. Michael Chisley was so helpful in making sure I got the right car for my needs without pressuring me to make the purchase. And once I signed the paperwork, their work was not done. Kelvyn scheduled time with me to go over all the features in my new car so I wouldn't have to spend hours reading the manual to figure out how to set up everything. The folks at Don Franklin have made this a 5-star experience!
4 months ago
leetbutterfly
Everybody I worked with or interacted with was incredibly friendly. Marcel was great and worked with me to leave with the car I wanted for a price I could afford. He was patient, respectful, and clearly dedicated to helping me the best way possible. Buying a car is always stressful, but this experience was as stress-free as it could have been. I love my new Hyundai, and so does my fiancée! Thanks to Marcel and all the people at Don Franklin.
4 months ago
Shannon Morrison
All of the people who we met were very helpful and very friendly. We believe that we will be very satisfied with our Frontier.
2 months ago
Jagtar Singh
I had talked with Stacey and planned to meet about a vehicle. We made an appointment, she didn't tell me the vehicle wouldn't be there, and I drove 1.5 hours expecting to buy the vehicle. Well, I was already there, so Stacey sent me to meet with her manager Eric. Eric sent me to another salesman who arranged to have a van delivered for us the following day from Somerset. We are a one-vehicle family, and because my husband needed ours the following day, I made arrangements with my father in front of the salesman who wanted to make sure I did before he made arrangements on his end. Everything was great! They'd have the van cleaned up and ready by 1 when I arrived. Meanwhile, I text Stacey to ask for the link to our van. She sends it at 10:30am, and she asks when I'll be coming in. I told her my appointment was for 1, but I might be running a little late. She said she would need more notice to get the vehicle from Somerset! I told her the van was already supposed to be there and ready by the time I got there. She said she just talked to her manager, and the Somerset dealership sold the van the night before. The night before?? Then, why was I not informed the night before making my father drive from his home to bring me to my appointment??? Ridiculous to do this to people, yet I've seen other comments like this one. No, I will not look at your other inventory, Stacey. What good would it do if I'm not the one fortunate enough to make the deal first?
1 month ago
Pat Oliver
Blake (Service Rep) and Matt Gray(Grey) the Manager has always been honest, upfront, and genuine with me since day one. I had my vehicle serviced here since I bought the vehicle. They have been everything opposite you hear about a car dealership, these guys/ladies have always treated me and my vehicle with utmost respect. You are truly more than just customer number 21345009 at Don Franklin - very customer centered. I had my transmission replaced in my vehicle due a defect but they gave me a renal for entire month. They didn't charge me anything due to warranty - which is normal but additionally they touched up a scratch. I would strongly recommend.
4 months ago
Joy Winnie
Great place to purchase a vehicle.
Salesman Tom Appleton is knowageble about the vehicles he sells.
Good salesman.
Thanks
4 months ago
Ruby Peel
Hey my name is Jessica ! I just wanted to let you know about my experience at don franklin, chad givens has been so amazing and helpful in communicating. I’m working on a deal right now with them in hopes that it will workout . My credit isn’t the best and I’m trying to rebuild it but if it doesn’t workout I will for sure be back eventually to hopefully be approved. There customer service is the best . They are genuine and not pushy and so comforting in making the right decision and happy with the right car. I would recommend to anyone!
4 months ago
Raymond Shelhart
Such a positive experience! We paid exactly what I wanted to. I didn’t feel pressured. Everyone was so nice!
7 months ago
Paula Nunnally
Jeff York went out of his way to get a car from 1 of their other locations to make is the customers very satisfied.
7 months ago
Firebird Squadron
Offer great deal sometimes, need to have great credit score or else you will not be respected....
3 months ago
Scott Tolman
Salesperson was friendly, and knowledgeable. Not pushy at all, but I didn't get my gift card for test driving a Hyundai. I drove 2 ... Kona & Tucson
5 months ago
Walimohammad Shirzad
I'm sure this place is fine.... if you're white or black. I walk in with my gay interracial family and every sales person is either walking around us to help someone else, or chatting at the sales counter for 20 minutes.
2 months ago
Paul Blose
Friendly, helpful staff. Make you feel appreciated.
2 months ago
Erica Cottrell
Great deals and excellent customer service. I'm a salesperson here and I always treat my customers as if they were my family. I strive for customer care above all.
3 months ago
Jill Love
Navarre Smith helped me out a lot with trading in my old car and getting a newer one , worked as best as he could to get the deal we wanted and got everything taken care of pretty quick . I could tell he actually cared , he wasn’t selling me a car , he was helping me buy . Very grateful for running into him today !
3 months ago
Michelle Jeffrey
Bought two work vans from here and a Cadillac. You would think they would want to make their repeat customers happy. I trusted them to order me some parts and paid a premium price for generic products. All I wanted was my money back and the service manager wouldn't even call me back. We buy multiple vehicles every year for our company and it won't be at any of your dealerships anymore. I will make sure I let every customer I deal with know what kind of business the Don Franklin dealerships offer.
1 month ago
Caroline Fulghum
Don Franklin Auto Mall is the BEST place to buy a car! I have had three car buying experiences with this dealership and each time I walk away highly satisfied. Chandler E. was my Sales Consultant and he was absolutely GREAT to work with!! Chandler E. is knowledgeable, patient, and overall easy to work with. He listened to my needs and wants in a vehicle and he paired me up with a great Hyundai! It will be several years from now before I need a new car, but I sure hope Chandler E. is still there to help assist me with purchasing a new car! Thanks Chandler E.!!! I am so glad I got to work with you!! Chandler E. and Don Franklin Auto Mall ROCKS!
8 months ago
John Carneiro
Love my car. The salesman was really nice n a great guy.
2 months ago
Lorenz Mager
Desmond Henson is the absolute BEST! GO SEE HIM AND GET YA A NEW CAR!!!
2 months ago
Nancy Prime
We have purchased 2 automobiles from Don Franklin. We couldn't be happier!! PLUS THEY ARE PROUD SPONSORS OF THE ONCE A YEAR EVENT ... TOUCHING FROM THE HEART.
THANKS DON FRANKLIN
5 months ago
Konstantyn Kylymnyk
I want everyone to know that the staff that works with Eddie Thompson is the greatest. I recently had big problems with a car. Never could get a resolution to the problem. When Mr. Thompson took over the problem with the help of Judy and Richard, it was taken care of very professional and the motto they have treating you like family came into play very much. Thank you guys for stepping in taking care of a long awaited problem. You're the best and very caring. That's what it's all about. Again, I'm am very grateful to you guys.
3 months ago
Nancy Prime
Accompanied my daughter today to look for a “new to her car”. Although she had her eyes on a Kia that she had seen online, we spent most of the afternoon with her salesman, Devon Stone, asking questions, looking and test driving different vehicles. Devon proved himself as a true professional with his patience and knowledge.
Although she really hadn’t planned on actually buying a new vehicle today, we drove off the lot with a great deal and left her old clunker behind!
Thank you Devon for being a great salesman.
Joey Papst
(Proud Don Franklin Hyundai owner)
7 months ago
bob tiernan
Don’t get fooled by the refer a friend they speak of. I bought a vehicle in December and then sent my mother in law there April 2019 and was told because it was hard to get the deal done for my mother in law that I would not get the referral fee check. That’s ridiculous. It was never said that it had to be a straightforward easy deal. I will NEVER tell anyone to come to this lot if I am not given what was promised to me! I don’t care what the deal was, I did my part. I would love to have a corporate person contact me and explain how this is right. The salesman wanted a good review though, I will refrain from mentioning him.
1 month ago
jorge bryant
Great car dealership the salesmen works with their client to get the price they need
3 months ago
Dayra Mendez
My family drove over an hour on New years Day to purchase a Hyundai Tuscon for an advertised 19995. We spoke to internet sales over the phone, and they assured us of the price, the financing, and the availability. When we actually got their the floor salesman raised the price, would not honor the 0% financing promotion and oh by the way the car was actually being repaired in the body shop! Really horrible experience. I would rather pay more money and buy a car from a trustworthy dealer. SHAME!.
1 month ago
A Aron
Great people to work with:)
10 months ago
Kyle Orth
They take good care of there loyal customers!
7 months ago
Angelia Twitty
I would highly recommend this dealership. The service all around is great. If you’re looking for a great salesman, go to Chandler English! He will find you a great deal. Great salesman!
5 months ago
Ashley Lazenby
Love how great the service staff are. They always get me in and out quick for my oil changes and car maintenance.
Will deffinately purchase another car from this dealerahip in the future.
2 months ago
Vernon Rainey
Great place for cars
7 months ago
Kimberly Porter
Chad helped me drive the car out I wanted that night. He enlisted a friend from my lender to push my papers through before closing. They got plenty to choose from. Got my dream car for good price
7 months ago
Marco M
I don't even want to give this place a star. Had a truck sent from Russell springs to Lexington. Made arrangements to make the 2hr drive to check it out. Was talking to the salesman Harry up until the night before going. He said he was cleaning it up and it would be ready when we got there. We arrived at 12:30 the next day. And they sold it on us before we got there. It wouldn't of even been on the lot had we not told them to move it there. Very shady doing us like that. Wouldn't recommend this place at all. Didn't get a phone call to stop us from driving down. That's how they treat the customers.
1 month ago
Felisha rufus
Overpriced and little selection
3 months ago
Usman Khalid
Went for a interview thank god i didnt get the job. I know several people who work here good luck to them.
3 months ago
Dorothy Koch
Jennifer Belcher was awesome to work with! Got us an awesome deal on our 2017 Nissan Altima right within our price range. Will be recommending her to family and friends looking to purchase a car!
2 months ago
kowshik rao
I have been a loyal customer to this dealership for several years. After meeting who I thought was the most honest salesman that I'd had ever had any dealings with I was sold. I started doing all my business there. Between me buying 3 vehicles and my family buying 3 more, We spent alittle more than 250,000 dollars. Each purchase they advertise a 100 dollar referral check for each person that you refer to the dealership that buys a car. This last deal seems to not matter to the salesman or the dealership. It was for a 54,000 dollar truck. Its been 3 months since the deal. I have made several calls and texts to Darryl Bond the salesman with no response. I do see often on social media #referral check. At this point it's not about the money, its the principal! I can be a loyal customer and help get them business. I still get screwed! This just shows you what kind of dealership this is. We are only as good as our word, right?
1 month ago
Larry Yost
you can get what you want if you have great credit
2 months ago
Angela Hauser
Top notch dealer, great staff.. I drove over 100 miles to purchase car, and i would again
4 months ago
Sabine leffers
I hate to give a car dealer 5 stars but I'll have to for Don Franklin. I'm 64 and have bought a lot of new and used cars and I'll have to say this was one of my best experiences. We didn't play any of the usual car dealer games. They were straight up, helpful, and pleasant to work with.
1 month ago
Klodian Nezaj
I trust Don Franklin Auto Mall to take care of my Nissan Altima. They are friendly, courteous, and knowledgeable. They have an area for you to wait with coffee, water, snacks, etc...
4 months ago
Brandon Clarke
We had an EXCELLENT experience buying our 2016 Hyundai Sana Fe from Don Franklin Hyundai! KELVIN LUCAS was friendly, honest and helpful☺ On our first meeting, I informed him of our requirements needed in a SUV and budget. KELVIN LUCAS and the team delivered! We got EVERYTHING on the list right down to the seat warmers for me???? We will DEFINITELY buy our next vehicle from Don Franklin!!!!!
5 months ago
Brian Meyer
From the time we stepped on the lot Jerome was so helpful. He listened to our concerned and did everything to earn our business. He was not pushy, and suggested vehicles that were in the range we were looking for, rather than over our budget. He was extremely kind and stayed with us while we waited on our mother to finish finalizing the details of her financing. By the end of the process we felt as if he was part of our family. I would highly recommend this young man for any of your dealings at Glenn, and when we are in the market for another car, he will be the man we call. His humbleness and soft demeanor was so pleasant to deal with, and that is not something you get often on a car lot.
7 months ago
Dana Dean
This is the third vehicle my family has bought from the Glenn Auto Group and the second Hyundai. Each time has been a great experience. This was the second time we have worked directly with James Henderson who by the way is great. He took his time listened to what we were looking for and gave us some options. After looking for a few minutes he took us to look at a certified pre-owned Hyundai Veracruz with low mileage still looking like a brand new vehicle. After a test drive and look at the vehicle history we decided that this was the vehicle for us. As we were in a bit of a hurry to pick someone up else where he took a bit of information and started the paper work process. About 20 minutes later the finance person (Elizabeth McKinley) called me with numbers for the length of loan I was looking for and they were with in just a few dollars of what I already had in mind. After picking the kids up from school we drove back out to Glenn where James already had the vehicle fully fueled, oil changed and temp tag made up for the vehicle. I then sat down with the finance person where we talked a bit got them to make a few concessions and arrived right at the number I was looking for. The whole process could not have been better, no pressure, and efficient (at other dealers I am use to spending a great deal of time while the sales person goes back and fourth between him and his manager trying to get the best deal possible, the process at Glen is streamlined so that a buyer does not have to endure all of that mess). In all total time spent at the dealer was less than an hour. Great job Glenn Team James and Elizabeth :) *****
1 month ago
RB B
Contacted Ty Cobb on 12/10/18 (Monday). He said helping me shouldn't be a problem. Two days later I got a text from him saying they couldn't help for a specific reason. I tried calling and texting him all day Wednesday, Thursday, and Friday to see what he was referring too but was just ignored. Its sad they lost an excellent customer and I won't be referring anyone to them.
3 months ago
Isabel Soria
Awesome Service by David Sharp. Dave and the staff at Don Franklin treated us like family. I have never had a car buying experience quite like this before - painless (and fun?!)! Had a hiccup with financing that was worked out seamlessly. Great customer service all the way around. We gained a friend in Dave that day. Will plan only to shop for all future cars from David Sharp and Don Franklin!
5 months ago
Carson Gonzalez
I was very pleased with my experience at Glenn. I wasn't subjected to the back and forth treatment from the salesman and the "manager" like i have been at other dealerships. The price on the vehicle was great and it was a hassle free transaction. It was the easiest vehicle purchase I have made to date. I will be a repeat customer.
4 weeks ago
aidan wolf
Went in twice over the last couple months to this dealership. Discussed two vehicles with them. Look up how used car salesmen will try to rip you off online and you’ll find that this company tries to use all the classic tricks. I am not saying don’t ever go here if they have the car you absolutely want. I am saying don’t go there unless you know what you are doing as a buyer or are prepared to pay too much and get too little for your trade in.
5 months ago
Carlos Val
I've purchased 2 cars from the Hyundai dealer. They are easy to work with and have great deals. Their staff will work hard to help you find a car. Darryl Bond is a terrific salesman, and very helpful. If I were to buy another Hyundai, this is the place I'd go.
5 months ago
Haylee Brown
Very reasonable prices for oil changes. They washed my car also at no charge. Great staff.
3 months ago
