Yo Telecom Limited
Telecommunications service provider Yo Telecom Limited, Yo House, 1 & 2, Melbourne St, Southampton SO14 5FB, United Kingdom:
220 reviews
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Address: Yo House, 1 & 2, Melbourne St, Southampton SO14 5FB, United Kingdom
Website: yotelecom.co.uk
Phone number: +44 23 8051 6980
GPS coordinates
Latitude: 50.9036800Longitude: -1.3923760
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reviews
Sarah Rerrie
Yo Telecom have just completed the telecoms installation in our dental practice and we have had a fantastic service. Ryan and Liam are both amazing at what they do and have an excellent manner with clients. Happy customer =)
2 weeks ago
Dessa Marie
From the moment I met Ryan from the sales team and went through our options, I was convinced we made the right choice in going with this company.
When Darren and Joey arrived to install the phones for our school, we clicked from the first minute. They worked hard, had a good sense of humour and didn't bother me with too many details! They went above and beyond with the equipment they put in and the service they gave, all they asked for in return was for some school dinners every now and then.
I would absolutely 100% recommend using this company to anyone thinking of doing so.
2 months ago
Rosie Young
Jamie installed our new phone system today. He was very polite and did what he could to not interrupt staff from going about there working day. I would 100% recommend yotelecom to anyone looking to upgrade. Fantastic work Jamie :)
4 weeks ago
mohammed almariri
Jamie came over today and was very helpful! The phone system is going to improve how we operate as a practice - would highly recommended yotelecom!
2 weeks ago
Niquita Patterson
Thanks Vinnie & Josh for working around everyone at the clinic this morning, you were both very pleasant, efficient, professional & tidy (even used the vacuum cleaner). Deborah, Manager - Verulam Clinic, St Albans
6 months ago
Chris Daniels
Absolutely fantastic service from Darren Jones throughout! Explained everything clearly even for a technophobe like me and nothing was too much trouble. Set up was smooth and efficient and has already made the daily running of the practice so much easier. Would highly recommend Darren and Yo Telecom in the future.
2 months ago
Indra Robinson
Super impressed with the service from the Yo Telecom guys, especially Ryan who has shown much professionalism and patience whilst helping my dental practice with adding extra lines and new phones. It has made me (and our patients) very happy. Excellent service and would definitely recommend.
2 months ago
Stoney Royal
Yo Telecom is so amazing and the new phone system and features are so easy to use, and they are going to benefit our practice so much and Jamie who works there was so helpful that we couldn't ask for more help from him. Training he has provided was great and he made everything so understandable. We definitely will recommend them !
3 months ago
Kevin Youngblut
our engineer Jamie was fantastic, so helpful and went the extra mile to help us get everything set up and ready for use. I would recommend anyone who is considering going with Yo to definitely go ahead. A really positive experience.
2 months ago
Neneth Massage
We had our new system installed last week by Jamie who was excellent! He was quick and helpful, and he was very respectful of normal buisness going on around him. Very good experience and would recommend to anyone looking for an integrated phones and networking
2 months ago
Hamad Alkaabi
Not pleased with the service we received, too expensive. received 3 times a call prior to sign up, since signed up no one turned up to help, telling me they all remote installation. Then why do you charge this much, a real day time robbery.
1 month ago
Denise Garcia
Just wanted to thank Liam and Matt for sorting out the network connection issue at Trinity Trees Dental Practice. They managed to identify and solve the problems in a speedy manner. Professional throughout. Took the time to explained the issue in easy to grasp 'no tech jargon" terms. Highly recommended!!! Thank you for getting us up to speed!!!
4 months ago
Ben Wilson
I have been really impressed with Ryan from Yo Telecom. He was excellent & the service was on quickly. Technical support by Ryan was first class. system went down after 48 hours and Ryan did it all again for me. Lines are crystal clear. Well done Ryan from Telecom...great staff great service.
3 months ago
Laurel Sprague
Jamie has come and installed our new system, he was very informative and extremely professional. This new system is going to really benefit our practice. We would highly recommend YoTelecom.
1 month ago
Elizabeth Brewer
Amazing service from Jade and Liam, really lovely/friendly people too :) I am thrilled with our new headsets and phone systems. Made sure we were all fully trained before leaving us :)
2 months ago
Tula Himonetos
Excellent service by Matt the engineer at our home, very pleasant and nothing was to much bother, Matt did not leave until everything was up and ready and we were happy with all work done.
Highly recommend to anyone, thank you Matt for making this experience pleasant, and most of all leaving the place clean and tidy.
thanks again,
Melrose House
2 months ago
Ruby Liu
Darren was so helpful with explaining everything. Loving the new reliable WiFi & phone lines. Fantastic service ⭐
1 month ago
Arnav Shah
Darren is very kind and helpful. He answered all my questions and listened to suggestions. Thank you very much for such a great service Darren!
1 month ago
Mike Deakin
My business was one of Yo Telecom's first customers when they first started trading and to date we have always been very impressed with the level of service, care and knowledge shown by the team. The company has grown from strength to strength since we first met them and that is a true testament to their customer commitment. We were so pleased with them that when it came to upgrading our systems earlier this year, we had no hesitation in going back to our friends at Yo Telecom. Well done guys, keep the excellent work!
6 months ago
Erin Green
Absolutely atrocious customer service, doesn’t deserve even one star. We run a veterinary business and our lines would keep customers “stranded” at the switchboard level, we were missing several calls a day (including emergency calls about sick animals!).
The lines were very much “hit n miss” and only the “lucky” clients got through.
We weren’t getting anywhere with yotelecom. They would come and fix it somewhat, then two weeks later we would have the same problem. Since the last month things escalated, we lost a few clients while we have been chasing Yotelecom for several weeks. Finally we got a date for three weeks later for engineer to come and replace “the box”. In the anticipation of one landline we reduced clinical work to accommodate it hence lost some income. The day before they sent an email because they couldn’t get through to us via phone (our problem exactly!!) that they are not coming, may postpone it to the following week.
Long story short- if you have a business and you depend on your phones go with some other company.
11.5. update: We got our new date (week later) and already we were informed engineer will be coming later than planned because he couldn't pick up the required stuff for the repair so they are posting it to us and it should be here tomorrow morning. Meanwhile we are redirecting phones twice a day manually by calling their emergency line. Two days ago we were stuck for 35 minutes until they replied. So sorry - even after several discussions with customer services manager they don't seem to be capable to do things right. Let's hope that once they actually get to fix the line, it will work.
2 weeks ago
Sharon Morris
I run a GP practice - Brixton Hill Group Practice. This company have repeatedly let us down - and despite our pleas for contingency plans should the broadband line fail (which it has on numerous occasions), none have been provided. This has left our patients high and dry on a number of occasions - and we have been with this company for under half a year. Their team is not responsive to our needs, and they appear to fail to recognise how important it is for us to have phone lines that work reliably - especially during a global pandemic. I would NOT recommend this company to anyone - especially if you value your customer's being reliably well-served.
4 months ago
Angel Cerezo
Matt has been at our workplace for 2 days installing new phones and full coverage wifi. He is very professional and has a wide range of knowledge in his profession. He was really helpful with any questions we had. Thank you Matt :)
2 months ago
Jackie larson
We have recently had Darren from YoTelecom install are new phone system at both of our Veterinary practices, the install was so quick, even sorted our comms cabinet out, nothing has been a problem.
love the new phones and super fast broadband,can even call our other veterinary practice with a touch of a button.
Would definitely recommend YoTelecom ????
1 month ago
Lu Dechev
Jamie was so helpful in setting up our new telephone system on a VERY busy day in the Dental Practice. Am loving the fact we can see which patient is calling when the phone rings *****
3 months ago
Ryan Ames
I have to say the system YO Telecom provided us with has worked absolute wonders for the overall success of our business. I would definitely recommend their services!
The entire process of joining was an enjoyable experience from start to finish. Nothing was too much trouble regarding any questions I had about the system or services they provide. I thought it was all too good to sound true, however they have delivered on every promise.
Since deciding to join, I have received nothing but very prompt and efficient service. My new system was installed almost instantly by a member of their very friendly engineering team. As I’ve been getting more familiar with my system, there has always been a member of their support team available to talk me through any questions I have. This has been very refreshing as I’m usually stuck on the other end of an automated telephone service whenever I’ve had a problem with other previous communication companies.
The best feature that’s really helped with my business has been the call logging feature, It’s been so useful to see exactly who’s been calling in and out. Especially during these uncertain times, it’s really been an amazing tool to make sure we’re keeping all of our customers happy!
8 months ago
Jameyashton Hunt
Yo Telecom have just installed a new hybrid system in to our care home This was a difficult install due us being a Victorian building but Matt took control and has done an amazing job. We cannot thank him enough for his professionalism and work ethic. Anyone looking to switch telecom providers Melrose House cannot praise this company and their engineering staff enough. Thank you Matt from all the girls at our home.
2 months ago
Prescert RKom
What a fantastic team, from the moment the engineer arrived at the practice he was polite and helpful.
Jake on the help desk called me back two minutes after he missed my call and solved my issue promptly.
Would highly recommend!
5 months ago
Gustavo Mendoza
Fantastic service! I am so grateful incredibly for Jay's help sorting out our internet issue, he was super patient with me over the phone as I am a complete tech novice and needed babying throughout the set up process.
3 months ago
KDM
Unfortunately it's not possible to rate with less than 1 star, but 0 stars is nothing less to what this company deserves.
To say that the service and product they offer is poor would be an understatement. Continues promises to improve this are never delivered. Not to mention a 7 yr contract that this company ties you in making it practically impossible to leave them without ridiculous charges.
We would certainly NEVER recommend this company!!
6 months ago
Andrea Taylor
Great service, by Jade and Liam, very friendly and efficient and helped us understand the new phones and talked us through everything we needed.
3 months ago
Jeff McAteer
Thank you Jamie for installing our new phone system. He was very fast and efficient and did not cause any disruptions to our practice during the installation. We are really looking forward to using the new system it is going to benefit our practice.
2 months ago
kim p
We have enrolled to Yo Telecom recently and swithched over from a different company for our dental practice. Derek, Nathan and Tyler have been amazing and have looked after us every step of the way. I cannot recommend them highly enough. Great customer care was offered and glad we joined them.
10 months ago
Becky W
Very happy with Jordan he showed us everything on the phone and was excellent when we ask him to repeat, he is excellent at his work .
2 months ago
joel Ferreira
We've just had our phone system installed by the lovely Darren.
He did everything he could to make the process as seamless as possible, helping us out with some of our own technical issues while also being a friendly face to have in our practice.
He showed us how everything worked, with the features of this system vastly improving the patient journey here.
We will update this review after 3 months to provide feedback on the reliability of the service.
8 months ago
ynot Loeza
Terrible experience, dont bother wasting your money, nothing that was promised has yet been delivered and noone appears to know what they doing, terrible customer service
1 month ago
Melissa Murcia
I field out a simple form online was called back within the hour. I was then explain the package deal and signed up in a matter of minutes cheers Ben.
I then Received a call the very next day to go through what i would actually like on the phone system and same again straight forward. Cheers Nathan.
Yo team done the hard work i honestly didn't think it would be that easy. Thanks again guys!
Jake
City Cleaning Specialists
8 months ago
Delane McCoy
We have received an excellent service so far, from the initial contact with Dan, to the engineers Liam & Matt and most recently with Emily providing fantastic training! It’s a breath of fresh air to find a company who go above and beyond.
3 months ago
Tara Audette
Had fantastic service from this guy called Nathan so quick when asked to transfer our phones for us and always polite from 6am to 7pm and even if we need help after them times he is on out Watts app
3 months ago
Rachel Cowart
Jamie went above and beyond on what should have been a quick maintenance job, ending up sorting out several other things on his visit. He was more than happy to help.
Darren was also fantastic on the initial installation of our new systems, taking the time to iron out all the kinks and set everything up exactly how we needed it.
Both very knowledgeable and friendly guys, and the whole Yotelecom team are very supportive.
8 months ago
Nancy T
Melrose House Cullercoats and our other business Front Street Ltd decided to change our telecoms provider from BT to YOTelecom. Ryan Brown visited our offices and discussed our needs and preferences. . Ryan did not rush us or give us a hard sell he was extremely professional and true to his word. Ryan has helped us even in after care and has taken time out of his busy schedule to speak with me and reassure me if I have had any queries.
I cannot recommend YOTelcom enough to anyone who is looking to move to a different provider. From Sales to the Installation and the after care services is FIRST CLASS all the way and senior management should be proud of the staff they have out there selling the product.
THANK YOU Ryan
FROM MELROSE HOUSE AND FRONT STREET LTD.
4 months ago
Rupali Arora
We have worked with Yo Tel for a few years now and receive great support from everyone... helpdesk, managers and those at the top. They are always at the end of the phone when we need them and know when to prioritise any issues we may have. They're still a relatively young company but have a firm foot in such a fast moving industry.
8 months ago
George Hylarides
I'm very happy with the way Matt very patiently talked me through setting up the app on my phone.
3 months ago
Steve Thorpe
Spoke with the weekend support team and they where very helpful and got us up and running very quickly. Highly recommend!
4 months ago
Lawton Curtis
Harry G was really helpful today when setting up our new phones. Answered all my questions and was really friendly. Great customer service. Would highly recommend yotelecom
5 months ago
Emily Denver
Yo Telecom has been our phone provider for our business for many years now. Always impressed with their innovative solutions particularly helpful providing us with essential remote work-from-home solutions during these pandemic times. Many thanks to Ben and Emily and the rest of the team!
7 months ago
Annabelle Dujardin
Thank You Darren and Yo Telecom for upgrading us to your brilliant services.
I didn't have to worry about anything because you took care of everything from getting line transferred from the previous provider to you.
Getting cables and set up was not an issue at all and it just went over smoothly.
Once again thank you.
8 months ago
Arsh Balqees
I have a good deal of contact with Yo regarding our Company telephone system, they are always helpful and efficient and rectify any issues we may encounter. From sales to service, all staff are friendly and professional.
4 months ago
Gary Weber
As a business owner I am pleased with the level of service and fair pricing we have experienced with Yo Telecom. They have handled our telephone solutions for a while now and always there to provide excellent support for our needs.
7 months ago
Georgia Brooks
Liam and Matt were very nice, they were so polite and worked very hard in the time they were here. I would have no problem in hiring them again if we wanted any more work doing. Very professional and courteous. Thank you To telecom
2 months ago
Arunkumar GV
Great service by Nathan Adlard. Thanks for helping me out. Highly appreciate the whole team of YO TELECOM. thanks!
5 months ago
