Yo Telecom Limited
Telecommunications service provider Yo Telecom Limited, Yo House, 1 & 2, Melbourne St, Southampton SO14 5FB, United Kingdom:
220 reviews
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Address: Yo House, 1 & 2, Melbourne St, Southampton SO14 5FB, United Kingdom
Website: yotelecom.co.uk
Phone number: +44 23 8051 6980
GPS coordinates
Latitude: 50.9036800Longitude: -1.3923760
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reviews
Scotty Hilliard
Sad to say I've been trying to sort out care homes internet out for 3 months now to no avail,excuses after excuses promised enginees never turn up, passed from pillow to post.
I can honestly say the fees charged do not reflect either on the quality of the service received nor on the standard of service very dissatisfied customer.wouls never recommend this company to any other care home.
8 months ago
Ian McCahill
I am ever so grateful to Graham and Jamie for all the amazing work they have done installing the phone system and providing a great service the system features are incredible. thank you again 5*
7 months ago
Paul Pinther
I don’t usually leave reviews but I felt I had to in this case. I first enquired with Yo telecom in August 2017 as I was having massive issues with BT that we’re ongoing for almost 2 years, with no solution. Yotelecom reassured me that they would be able to take care of the switch from BT and that all my issues would be resolved. And they did exactly that. 3 years later and I’m glad to say we’re still getting a fantastic service from them. All of the support staff and engineers have been fab and I will be recommending Yotel to my other friends in business.
8 months ago
Michael Palmer
very good service, always available, quick turn around.
Worked perfectly for us. highly recommend them
2 weeks ago
Lynn Mullet
This company deserves nothing more than zero stars! We have been with them for over two years and the service has been appalling. We were mis sold a phone system that doesn't even do what the rep promised us, not even a basic phone line. Equipment that wasn't needed, services that weren't needed and the list goes on. We have lost count the number of complaints that we have submitted with absolutely nothing being resolved. Phone lines go down regularly, wi-fi is dreadful, messages pick up nothing & the list goes on.The staff are pleasant enough but resolve nothing. We have reached the end of our tether as they don't care about us. Once you have signed you are basically up a creek with no paddle. All they are interested in is signing up another victim. We have been in contact with some of their customers in the same boat as us & are talking about joining forces to take action against this company. Please be very careful if they contact you as you will live to regret it! Their 5* reviews are also very suspicious!!! Because of Yo Tel our company has suffered huge loss of business! You have been warned...
3 months ago
Autumn Shkuratoff
Darren set up a new phone service for the business I work at, and we couldn't be happier with the service and support we've received so far! it's been so easy!
9 months ago
Krishn Verma
Hi i just got your team to sort out our internet and they did a brilliant job.
thank you your team Jordan and Harry
11 months ago
shan velan
What a great experience! Recognising excellent service in any business industry is a real pleasure.
From first contact to completion of installation was smooth and stress free. Nathan, who was on hand to answer any questions and talk me through the setup was just what I needed during these stressful times.
Many companies should take a leaf from YoTelecom’s service. Thank you guys!
Ashley James
Managing Director
Britannia Chauffeurs
1 month ago
Tj Procter
Had a minor problem with our lines, all sorted efficiently with follow call to confirm.
5 months ago
Courtney Britt
Jamie was very competent and polite. He was incredibly patient while we had our training. He answered our questions and sorted out any problems we were having. Every thing complete when he left. Thank you
8 months ago
Nabil
Jamie arrived at site and sorted all of our issues . He was very friendly and polite . Was very thorough checking everything was working as it should be before leaving .. very happy and would highly recommend yotelecom and the service they supply
10 months ago
Mary Scirocco
I have met the team countless times. Always helpful and Nathan’s always fixed any issue promptly and efficiently.
11 months ago
Emily Lee
We Have Had Darren At our Havet Restaurant Today installing our new phone system, love the new phones and all the features, would definitely recommend Yotelecom ????
11 months ago
Ervin Ward
Great company to work with, good knowledge and top customer service. I’d easily recommend.
6 months ago
Bori Bori
Great organisation..creative, clever and simple to deal with.
Liam and Matt were great in the clinic today following social distancing and wearing PPE, very polite and great job
9 months ago
Brian Britton
company have been really good with dealing with my queries, and swift with taking action. Spoke to multiple customer service agents including Annabel and Joshua as well as Derek who have been superb.
Definitely recommend!!
3 weeks ago
keith snyder
Darren came to fit our new system yesterday. Within a few hours everything was up and running perfectly. I was very pleased that the phones and WiFi were only turned off completely for a matter of minutes allowing the office to function as normal throughout the installation.
Not only was the system fitted efficiently everything was left clean and tidy. Excellent job very happy with installation.
3 weeks ago
Alicia Madigan
Excellent Support from Jamie, can't Thank him enough for all his help, he went above and beyond showing us all the new features
1 month ago
Stephanie T
Nathan at yotel has been a great help - and the whole process of upgrading and joining a new telephone company has been hassle free. I do commend them on there support as always end of a call .
Highly recommend
Ambi
Binley woods service centre
10 months ago
Matthew Flores
Josh was an amazing engineer who installed our new telephone system with ease, he was very friendly and explained everything to us clearly. Would certainly recommend Josh to anyone!
3 weeks ago
Alba Garza
Absolutely the worst company I have to deal with. Been with yotel for 3 years and during that time had issues several times every month. From phones not making or receiving calls to the system outright failing leaving us withour phones and internet. The latter happened today leaving us unable to communicate with customers, take payments and losing us business.
Reps with make you a world of promises about how fantastic the service and equipment are, how it'll build your business. Don't buy a word of it. They'll lock you into a 7 year contract and shaft you with shoddy equipment and lousy customer service.
1 week ago
Carl Mclaughlin
Our organisation recently signed up to Yo Telecom's highly professional service. The salesperson Ryan and the installation team, Jordan and Liam explained all aspects of their service and work as they went along. They offered an extremely explanatory and detailed demonstration and they were very flexible, fitting around our work. The works completed to install our new system appeared seamless and they cleaned up after themselves! They offered several ways to contact the service should there be any issues following their installation. They were polite and extremely well mannered individuals. Highly recommended. Many thanks to you all!
2 months ago
Lin Lyn
We operate from two Dental Practices in West Sussex and have been with Yo Telecom for a few years now, one of our practices they manage our telephony and IT the other just telephony.
From a development perspective we wanted to combine our telephony system to a centralised switchboard, key to the success of this was retaining our existing telephone numbers and maintaining our local presence with known telephone numbers with our patients, we were after a seamless solution and Yo Telecom worked with us to develop and roll this out.
We use the call recording facility as well as having a fully interactive IVR suite of messages which Yo record and manage for us. They have provided us all the way along with an account manager, coupled with great support and knowledge from everyone we meet.
We have always had great customer service from the team at Yo, we have had some issues over the years ( as we all do with our providers) BUT Yo Telecom have been extremely responsive and have resolved these quickly and efficiently, they have also liaised with third parties on our behalf such as BT, Software of Excellence and Dentally at every juncture they keep you updated with information and developments.
I can highly recommend them to you if you are thinking about changing providers, call them, have a chat with them and tell them what’s in your head, they will work with you all the way as a partner to deliver the service you want.
11 months ago
Sarath Abaya
Easy set up, great service & even better personnel! Special mention to Nathan, Derek & even Nick for putting us in touch! Look forward to working alongside the Yo team!
11 months ago
keirsten walder
Great service, quickly and efficiently set up.
2 weeks ago
Traci Haapanen
Jordan and Liam arrived promptly. They introduced themselves to us and were polite and friendly. The work was carried out with minimum disruption, involving us in the set up to ensure we got what we needed. Very happy with the service.
6 months ago
Alvin Edwards
Thank you for sorting our issue so quickly. Luke is always happy to help ????????????
11 months ago
Dennis Witte
Do NOT get involved with this company; our business is locked into a 7 year contract with very poor quality equipment, engineers who don't know what they are doing and non existent customer service. I am writing this on day 4 of no phone service whatsoever (the 3rd time in 18 months) and I am constantly chasing to find out what is going on - if anything. I haven't received a call from the 'Customer Services Manager' and only 1 from an engineer. For the customer Yo Telecom = high stress and loss of business - don't even think of signing up!
2 months ago
Kenya Smith
Great company to work alongside for my virtual landline!
Many thanks to Nathan & the team at Yo!
11 months ago
Bill Navarro
Engineer Jake has been at our service over the past two day. Jake has a very good professional approach, and is very knowledgeable about his role, and didn't mind being asked lots of questions by the staff members and people we support. Jake is an assert to your company. Maintain the high quality service.
2 months ago
Melissa Agostinelli
amazing service would highly recommend telecom!!!
7 months ago
Olga Covarrubias
Darren and Jimmy were extremely helpful, and explained everything very well. No questions went unanswered, even the silly ones!! Very pleased with the new telephone system. Jimmy even did the washing up!! Looking forward to a new future with Yo Telecom.
3 weeks ago
Joseph Smeraldi
After 3 and half years of being with them i am finding the service getting worst and worst, constant issues with phone messaging and poor wifi signal. The staff seems polite but have to constantly chase them to get problem resolved . Extremely disappointing!!!
Think twice before tying into 7 years of frustrations!!!
11 months ago
esmail anwer
Had two of your engineers (Jordan and Liam) at my business the last two days installing a new telephone system. They had a great attitude and work ethic explaining everything to us with professionalism and patience. Love the new system looking forward to using it. Would highly recommend Yotelecom and Liam and Jordan as a team.
2 months ago
Annabelle Lewis
Dear Yo Telecom, Received excellent support and service from Micha. She's superb and a real asset to the company. I love your products too and also received great service from the rest of the team when I phoned in. Great work, Well done.
2 months ago
Emily Mohlis
Great Install with Jake - very knowledgeable and efficient.
Thanks Jake!
10 months ago
Rob Hartwig
Josh arrived on site , He done a brilliant job , Was very polite and helpful
phones are brilliant up to date and easy to understand and use.
2 months ago
Ewa Kleszcz
Very happy with the service provided. We have moved from BT and are already very happy with our decision. They are more expensive but you get what you pay for and we now have a very professional service that we are very happy with. Our new phones and auto-phone system now give our practice a much more professional feel plus we can better track the frequency and times that different types of patients call. Jamie and Darren came to the practice to set up the system and were very helpful and professional. They set everything up just as wanted as well as being able to give suggestions on the setup from their experience. The receptionist has been fully trained by them. The other members of the support team have been very friendly and helpful with keeping us updated and setting it up correctly.
Alex Blake, Business Manager, Cairn Brae Dental Practice
2 months ago
ecatania kelsey
vinnie came to do our new telephones. Vinnie was a lovely engineer and was very helpful, helped us in learning how to use our phones, also went out of his way to do other little jobs as well. Highly recommend :) one happy person :) thank you
3 months ago
Joseph Miller
Luke provided excellent support through a number of unplanned office moves. He was exceptionally competent, programming phones remotely and making a series of changes including providing new DDI functions. His patients was endless and determination unwavering - Thank you.
2 months ago
Don Gatewood
I can’t thank Jay enough for helping me to sort the problem with my card machine and WiFi. I am not the most up to date person with technology but he had so much patience with me, nothing was to much trouble. Much appreciated Thank You
1 month ago
Darrell Beedle
Dom installed our new telephone and wifi system yesterday and he was courteous and incredibly professional throughout. There was minimal disruption to the practice. All in all, a fantastic installation experience!
4 months ago
Anthony Greenblatt
Josh was super efficient,helpful and friendly.He arrived on time and a credit to the company.Thank you so much..
1 month ago
Victoria Pope
Excellent company to work with. Phenomenal customer care and genuinely care about increasing the success of my business. They've been very supportive and have revolutionised the way we do business. The virtual gap between us and our patient's is now significantly closed. Thank you
2 months ago
Car Mit
If you are even considering signing up with this company don’t! We signed up in November and our phone line doesn’t work properly and multiple engineers and technicians have been out and two days later our service doesn’t work. We’ve had no phone line and it gave patients an invalid tone as they couldn’t get a simple redirect in place. Gave them ample opportunities and everyday we call support but they don’t know what they are doing. They are very unprofessional including Jacques who I have dealt with many times and are threatening to keep us in contract for 7 years with no functional line! Lost so much revenue and extremely stressful and after promising we could leave they are now threatening with early termination fees! Avoid at all costs as you won’t even have a phone line, internet service or voicemail that works meaning no card machine!
Update 9 months on 22/11 /20
No service and now in touch with Linda their COO. Absolutely no resolve calls that cut out for over 15 weeks and a cordless/mobile app and landline that works only intermittently! Refusal to help completely and they can’t fix the problem but won’t let us out the contract. Their broadband cuts out and doesn’t stretch further than 2metres! Posting this so hopefully it will help someone not go through what we have in the last year.
7 months ago
Chuck Carter
We have had some issues with the provision (about 6 weeks without a working phone line) however the staff have tried very hard to resolve the issues.
5 months ago
Diana Diana
Liam & Callum came to install my new system, they have been faultless, efficient and very helpful. I would 100% recommend them to other business owners.
6 months ago
Anesa
Liam and Adam are extremely polite young men who were always smiling and on hand to help with any questions we had. They took the time to show us how to use all the new equipment and nothing was to much trouble for them. We hope to see them in the future and they are a credit to Yo Telecom. From Lynda (Admin 1) & Sian (Admin 2)
3 months ago
Felice Elva
Amazing customer service from Emily at Yo Telecom today regarding the change of my answer phone message, it was recorded and put up within 10 minutes! Unlike my other telecoms provider!
1 month ago
Tasha A
Alex was most helpful and very quickly sorted out a few problems we had on our telephone system. Thanks Alex!
2 weeks ago
