Glenfield Surgery
Public medical center Glenfield Surgery, 111 Station Rd, Glenfield, Leicester LE3 8GS, United Kingdom:
21 review
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Address: 111 Station Rd, Glenfield, Leicester LE3 8GS, United Kingdom
Website: theglenfieldsurgery.co.uk
Phone number: +44 116 233 3600
GPS coordinates
Latitude: 52.6559218Longitude: -1.1956858
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reviews
Kunduz Dulat
I rang and asked for a telephone appointment and was given one for 5 days later today was that day and after receiving my call this morning the doctor said he needed to see me and gave me a appointment for 7 days time it’s ridiculous 2 whole weeks before you can see a doctor. Very poor service
3 months ago
A C
Have not been able to make an appointment for over 10 months now, and am in constant pain. Been told there's nothing they can do.....
8 months ago
Zachary Poling
This surgery are looking after my parents. They have been incredibly helpful kind and professional. Drs have offered a service way beyond expected levels. The reception staff have been resourceful and thoughtful. I could not recommend more highly.
6 months ago
Guyal Sfere
Polite reception and I can usually get an appointment when needed. The only suggestion is to make online bookings better by having the ability to book with nurse/doctor earlier than in 2 weeks time. The doctors are very professional and polite.
3 months ago
Angela Jones
Everyone at the surgery are very pleasant and helpful, I have no complaints and always get an appointment even if it's later in the day.
3 months ago
Juan Vazquez
Very difficult to get registered online and in their system. It's been more than one month and I haven't been able to book an appointment online, then I have to call and they say they cannot find my details anywhere and that need to fill my registration form again!
3 months ago
Priscilla Montgomery
I have great experiences with this surgery since moving into the area. I have always been able to get appointments when needed including routine and emergency appointments. They are particularly good at sorting emergency appointments for young children which makes such a difference. Reception staff are always helpful and friendly. Overall good surgery with a lot of different GPs and other services.
4 months ago
kamya yadav
I got sent an appointment for the 16th of January I hadn't asked for. They said if it was inconvenient I can ring to rearrange. It was so I did. They told me I had to wait for them to call me, and I couldn't in fact rearrange it myself. I waited, no one ever called me back, but on the date of the appointment I had a missed call from them. When I rang back they said I'd missed my appointment.... I'd had a feeling this would happen. I told them the situation and they said someone would call me back. They still didn't. Today I called them back and the line was dead, with a message saying they were closed on the 15th of November? Today is 23rd of January so I'm not sure what that means?!
6 months ago
Richard Roach
I have a number of long term conditions that need to be managed correctly and tend to flare up yet I could never see a doctor. Always a nurse the majority of whom hadn’t heard of my condition and kept to trying to give me the wrong medication over the wrong period of time. Very poor and due to worsening health was forced to move elsewhere. Needs to up its game dramatically.
2 months ago
Jack Stonington
The most helpful receptionist ever, managed to get registered and prescription at very short notice. staff are the best I have ever encountered.
5 months ago
Autumn Waldron
The staff are very helpful, the doctors very kind and knowledgeable. I feel lucky to have such a caring surgery.
3 weeks ago
Irit Bashan
Doctors are fantastic.. Reception on the other hand are rude.. Especially the mouthy male receptionist who was disrespectful and got all masculine in the back of house area thinking he couldn't be heard.. Pal you should be damn glad it "wasn't me again" who came in to chase up my fit note that you and your colleagues were too inadequate to do and if it was I would have welcomed you "coming out and dealing with me".. Next time pal, make sure the door is closed before you try and impress the female receptionists by acting all tough.
10 months ago
Melissa Doodnauth
I am a hospital doctor myself and have been sent around the country due to work and registered at multiple GP surgeries over the last few years. Never felt compelled to write a review before. Glenfield surgery are lovely, lovely people. They always make an effort to give the earliest possible appointment, the receptionists always take medical worries seriously over the phone and never trivialise anything, the doctors are very caring and attentative. The building is nice, the on site pharmacy is handy. Repeat prescriptions are done in a timely fashion. Overall I can’t fault it and it’s the best GP practice I’ve been registered to in years.
4 months ago
Wellington Tejeda
The place is a complete and utter joke. You can't make an appointment over the phone (according to the receptionist) anymore because now you need to book an appointment over on the website. The receptionists are up there own arses, rude and more interested in gossiping then doing their job. They are asking all sorts of personal questions, as if to make sure that you are worthy of seeing a doctor. When I have managed to see a doctor I have been given penicillin, despite it being on record that I am allergic. I have been given std medicine to treat a boil that, after some basic research, was not meant for boils. My wife has Autism and Mental Health issues, and she can get more help from Groby Pools ducks then she does up at the surgery. My mother in law has had to get the 111 service to intervene after the surgery decided to stop giving her B12 injections, despite it being in her records that not having it can be fatal. I would go on but I believe my point has been made. Whoever is running this place should be fired.
6 months ago
Rachelleen Rodriguez
Takes ages to get an appointment and finally once you do get the appointment, doctors just say everything is ok, when actually it’s not!!!!
Really does need improving in its care!
3 months ago
Rachael Johannessen
Worst run surgery and doctors ever. My husband and father in law are registered with them. Fortunately I am not. Last Ocober, my husband had damaged his back and was bed ridden in severe pain. The doctors refused to come out to see him wanting him to visit the surgery even though they were told that he couldn't get out of bed and was the only driver in the family. I am wheelchair bound and our car is not adapted yet. We had no one at the time to help. Following a compliant they offered a phone call. The gp phoned at 5 minutes before the sugary was due to close, this was 4 hours after their offer. We ended up having to call an ambulance purely because the gps refused to help us. Recently, we have called about my 81 year old father in law who is ill and again bed ridden. Unless it is an emergency they refuse to see him. It seems to me they won't want to see him until he has died. So sad we have such bad doctors. I have given a rating of one because without a rating I cannot leave a review if I could I would give them a minus 5.
5 months ago
Rebecca Jenkins
This is the worst surgery .....even the answerphone service is condescending! Wanted to email a letter over to them but was told “we do not give out email addresses even a generic email for the surgery” Waste of time effort and phone call!
How does this surgery survive when other surgeries out perform this one time after time.!
Someone needs to sort this place out once and for all
4 months ago
Harjeet Grewal
Paynkiller paradise, don't try do anything to find out problems reason. Waste of time.
7 months ago
tammy Stiltner
The wouldn’t give me a blood test and there were saposed to and had to go thro something horrible
3 weeks ago
Steven Wright
Difficult to get appointments with your doctor. Everything takes ages.
6 months ago
christy chrestman
Poor
3 weeks ago
