Halfords - Eastbourne
Auto parts store Halfords - Eastbourne, 2a Marshall Rd, Eastbourne BN23 6QU, United Kingdom:
220 reviews
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Address: 2a Marshall Rd, Eastbourne BN23 6QU, United Kingdom
Website: halfords.com
Phone number: +44 1323 500555
GPS coordinates
Latitude: 50.7950766Longitude: 0.2840068
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reviews
Missy Bird
I’m an older road cyclist- been road-riding for 50 years. I was hesitant about taking my bike to Halfords- it is quite ‘top-end’ and means everything to me. The ‘lads’ were wonderful- very enthusiastic, skilled at researching parts and obviously knew their job.
In particular, I liked the fact that they were respectful, they answered all my questions and were ready to take apart components in front of me and explain how they worked and what was wrong- I really appreciated this.
3 weeks ago
Megan Guare
WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. Despite us booking a month in advance, and being told the repairs would take 1 day - the store held onto my girlfriends bike for over 3 months (her main form of transport to/from work!!!). We were continuously lied to it would be "1 more week" whenever I HAD TO CALL - (we were never called or informed of the situation) and when I finally pick up the bike today after ALL THIS TIME there is now NEW DAMAGE to the bike caused in store - where a steel pedal has literally been buckled and split - causing a sharp bit of metal to protrude. APPALLED AND FURIOUS.
4 months ago
Ben Brykczynski
Great click and collect service, the item for camping was very good value for money. The Eastbourne store felt very Covid safe, and the staff were very helpful and polite. All in all, an extremely satisfactory shopping experience
1 month ago
Gumina William
Great store and I found the memory card for my dash cam.
The item was reasonably priced.
The staff were very helpful and I will use the store again.
3 weeks ago
Nik McMoy
Friendly helpful staff in and out in a few mins why cant all shopping trips be as pleasurable as this one lol now would you like to join my lil facebook group halfords? wont be offended if ya dont lol all the best John
8 months ago
Mij Mason
Had my mountain bike serviced at Halfords, the team were brilliant and my bike looks and feels like new. Thanks everyone
2 weeks ago
Don MacAdam
Individual seemed to want to talk more about covid with a friend than acknowledge me as a customer when waiting at parts department .
Didnt feel as if they wanted to serve .It felt like a bad customer service experience.
Just even a quick comment to say they would be with me would have being sufficient.
1 month ago
semhar kidane
I ordered a jump starter as my car battery was flat. Placed the order online and I received a text a few minutes later to say my order was available for collection.
Really quick and easy process.
Staff were friendly and reassuring.
Polite, courteous and cheerful.
Great customer experience. Thank you so much.
4 months ago
robbie gunter
Recommended for cycling equipment, helmets, lights, pouches to hold your phone or keys.
You can get a free check on your bike, however the employee that 'looked' at my bike, didn't. He just put it onto the stand and then proceeded to fill out the quote form.
I understood I had a few problems wrong however the quote I was given was £147 parts & labour. To some, this doesn't sound bad however this bike isn't a year old and I was told to scrap it and buy a new one.
I will be using halfords only when I have to, otherwise I have found another great local cycling shop
Covid; most of the staff were wearing masks however there was one that had it on but not over mouth or nose. Besides that, measures in place to keep distance and sanitize.
3 weeks ago
Leslye Watkins
Great service and very knowledgable of products. Very helpful and professional staff. Will not bother going any where else now.
3 weeks ago
Molly Glaser
The staff were extremely polite and so helpful. Refreshing to meet such nice and so very friendly staff.
1 month ago
Brooke Hawkins
Recent visits to the store have been good.
Products purchased have been good.
Even a recent purchased, that was returned when found not to be suitable for our requirement, was dealt with and refunded easily and without any problems.
1 month ago
Jeffrey Bolognani
Very helpful , nothing was too much trouble. Professional and courteous ... thank you
3 weeks ago
Rob D
Great store, knowledgeable staff, great atmosphere, enjoyable experience, products easy to find, spacious shop floor making it easy to manoeuvre around under the current restrictions
3 weeks ago
Amanda Motley
Brilliant service at Eastbourne Halfords. The car bulbs I needed were in stock and passed to me within a minute of being in the store. I'll make Halfords my first call in future.
1 month ago
Patty Cochran
Due to a mistake on Halfords website, the wrong battery was identified for my car. I returned to the store where staff quickly recognised there had been a mistake and put it right. The incorrect battery was replaced with the right one.
I have informed Halfords that the store staff acted very well to deal with a mistake that was not of their making. I hope to hear from Halfords that the error on their website is corrected so that no other customers have the same experience.
That I was out to no small inconvenience was not in any way the fault of the store staff who were also inconvenienced by having to rectify the error.
1 month ago
Paul Tetreault
Helpful salesperson in the bike department. Offered lots of information about impending new range of Boardman bikes. Approachable and helpful. Thank you.
1 month ago
shailender tippireddy
Some of the staff very, very helpful, polite and attentive.
One not bothered.
Purchased what I wanted and happy with the product.
1 month ago
Shekeisha Parker
I was served by a female member of staff at the Eastbourne store of Halfords on Friday 16th April as I was purchasing some car detailing products.
The female on the till was very polite and helpful and made sure that I had everything that I needed from in store, I even made a saving with the blue light card.
The female in question I know today 17th April was her last day working at Halfords as she said that she was returning to University, a true credit to the work force team at Halfords ????
1 month ago
is cr
Went to have a camera fitted in the car. The young man fitting the camera did a very good and thorough job. Very friendly and helpful staff.
1 month ago
Ellen Y
Highly recommend! Very knowledgeable staff. Extremely helpful & was in & out within 10 minutes with everything I needed & fitted to my car. Was amazing customer service. Will be back again soon! :)
3 months ago
Chao ele
The Halfords Eastbourne store bike mechanics are brilliant and sorted my headset out on MTB for me. They are also brilliant at general advice. The store had a good range of car cleaning products I was after. Friendly and efficient.
4 months ago
Khaled Alneyadi
I went into the store to get a rear wiper blade replaced and fitted and was given the incorrect product, this did not give me a very good impression of Halfords. I then had to hang around while the incorrect part was exchanged, and then sign on the receipt for the exchange, even though it wasn't my fault. I felt that the cashier lacked any personality or people skills. I didn't receive any £10 voucher as promised by the cashier. I got the impression that the left hand doesn't know what the right hand is doing.
3 months ago
Mukti Setianto
Good decision (by me) to have Halfords fit my headlight bulb. I’d have been fiddling around in there until Easter or beyond.
Ordered car mats too. Very helpful, and cheerful also.
3 months ago
Grace Day
Staff in general are always happy to assist and they stock a good range of products.
Such a shame the bicycle department is way below expectations - unhelpful member of staff who was unwilling to show any real customer service or enthusiasm or helpfulness - shame as I took my bike elsewhere in the end for an assessment!
1 month ago
Aaryn Evans
Great service from the team at Eastbourne again. Mark sanitised the car before and after completing a professional job rewiring my dash cam for me. Another happy customer.
1 month ago
Laquena Wilson
Staff needs more training and knowledge about the store products rather than opening the product to see it for themselves which is not very clever at all. And a smile and hello would go a long way.
2 months ago
Andre Gilmore
Brilliant service at halfords. Fast effient service picking items for the car I needed in seconds. Staff friend and well mannered. Fast checkout too.
1 month ago
Rich Luth
I needed some assistance in the store and was helped immediately and the assistant was well informed. At checkout I was surprised at my next online shopping I can get 10 pounds off. I always get what I need at Halfords.
1 month ago
Salvatore Roy
Staff are polite but avoid eye contact, it seems so that they can avoid being asked for help. Only one server at till and a long wait to pay, no hand sanitizer on entry stock levels for what I needed were low or 0 despite calling ahead to check. I will go back because it's still convenient but may buy online possibly elsewhere if I can wait for delivery.
3 months ago
John Ruys
Store well laid out to cope with distancing,sanitizing,staff helpful and knowledgeable. Products available.the visit felt safe with rules enforced. staff were helpful with finding product ,and checking out was fast with no drama.
3 months ago
Monika Monstvilaite
Yet again the team at Halfords Eastbourne impressed me today. I ordered something online and the product that arrived was not what was ordered. Jerry, Ben and Jordan all spent a long time with me trying to come up with the best solution for me and what I wanted. Bravo gents, I wish all my retail experiences were as positive.
4 months ago
Isabella Perez
It was halfords, what do you expect, reasonable price but no frills
3 weeks ago
Randall Whitman
Very good customer service. I purchased two bulbs for my car, which I opted to have fitted. The gentleman who served me and fitted the bulbs was very pleasant and helpful.
I also purchased a mobile holder for my car, which he set up for me. Would recommend Halfords (the store near B & Q).
6 months ago
Cheryl Perkins
fantastic staff and a brilliant experience.
Tom in the cycle department was great.
1 month ago
Brenda Charles
A fantastic service offered by this branch, all the staff so pleasent, and helpful and very quick and efficient
1 month ago
Gladys Rivera
Decent store and helpful staff, plus it has easy parking and the store is well set out
2 months ago
Jennifer Appel
speedy service..notified by Telephone email and text... what more could one want.. good stuff and it was all there in the store awaiting collection..
2 months ago
Sabrina Orte
Went in to Halfords Eastbourne branch to purchase a car battery charger, staff were very helpful in helping choose the correct one for my needs. Very impressed with the charger. Great.
4 months ago
Aaryn Evans
Excellent service and quality of service. All the staff seem to know exactly what they are doing. Highly recommended.
1 month ago
Rui Fernandes
Staff were really helpful and they had the parts I needed in stock. I was able to drive away with everything I needed.
1 month ago
Lekita Jones
What fantastic service I was provided by the whole team at Halfords. Staff are very knowledgeable about bikes ( I am not).
I felt safe during my visit especially in the strange covid-19 world .
Highly recommend
3 months ago
Chris G
Excellent service, more than helpful. Would recommend.
1 month ago
A Kosse
Very Helpful Very Friendly Staff, informative on Products I was Buying .
Overall Great Experience
1 month ago
Hanna Jane
I’m all for covid safety, but the measures in place here are counterproductive. We wanted the bike department (upstairs), but although it seemed almost empty up there, apart from a couple clearly shopping for a bike and understandably taking some time, we had to queue downstairs along with a group of other people... So queuing in closer proximity downstairs than we would have been if shopping upstairs, while also filling the shop with people who may otherwise have shopped and left, is deemed to be safer? Nope, it’s just box ticking. We queued for 20 minutes without moving, gave up and went and purchased a bike elsewhere. The conclusion - don’t bother with Halfords on a Saturday.
1 month ago
Ali Taimoor
Very happy with the device I received many thanks Edna Sewell
1 month ago
johnny W
Just been in for new headlight bulbs, good service & the staff member who fitted them was very helpful. Job done !
2 months ago
Kyrstin Cote
Good stock, friendly and efficient staff, plenty of free car parking.
1 month ago
rasha kanayati
Very helpful staff, well priced range of electrical accessories
1 month ago
Hectorb Catalan
Used click and collect, was in and out within 5 minutes. Brilliant
1 month ago
