North Star Sussex
Car dealer North Star Sussex, London Rd, Sayers Common, Hassocks BN6 9HZ, United Kingdom:
81 review
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: London Rd, Sayers Common, Hassocks BN6 9HZ, United Kingdom
Website: northstarsussex.co.uk
Phone number: +44 1273 832400
GPS coordinates
Latitude: 50.9485683Longitude: -0.1987474
Location on the map
Get directions
reviews
Bruce Preston
Great cars good salesman very helpful we would highly recommend them.
2 months ago
rex naddeo
Bought a 2017 mini SD from. NORTHSTAR. original transaction smooth with good communications as I was buying remotely. After two months the car developed a fault. Again they replied quickly to my e mails and booked the car in for repair and rectified the fault. All staff acted professionally and promptly I can recommend purchasing a car from them.
7 months ago
Marija Dordevic
Great garage, friendly and helpful staff and reasonable prices.
2 months ago
Roland Chesney
I purchassed a Volvo XC60 , Absolutly fantastic car. First Class customer service , Keen polite very understanding and a pleaseure to deal with from start to fiinish , I had one Minor issue with the car a few days after purchase, bare in mind these cars are used cars so no one can complain if a minor issues happens, it is how it is delt with that matters .
I have to say that Katie was fantastic and could not have helped any more not to mention Matthew too , The matter was cleard up and i will be a returning customer.
Great Cars Great Team Greeat Experience
2 months ago
Starion Black
I brought a van from these guys for a great price, the service was brilliant and the van is lovely.
2 months ago
richy rich
Reasonable priced cars, neat and clean. Always look after the customers.
2 months ago
Dea Swe
Purchased car which is fine and value for money, just legal tyre which was an advisory on mot 6 months earlier was supposed to be changed and wasn’t was changed after pointing out on collection. The interesting thing here is that the mot that had 6 months left turned into a 12 month one as it was retested in error so good for me, but new mot had no advisories on although barely legal tyre still on! Also outstanding finance on HPI. I had to do my own checks and clear this up!
6 months ago
George Nicholas
So far so good. We bought our car just prior to lockdown. It's a great car. We have a small issue with it which we hope will be resolved Monday so I guess Monday will tell more about their service. However so far we have had a great experience with this company, really friendly staff, I get the impression they do care about their customers and will do what they can to make life a little easier.
11 months ago
Gretchen Licata
The van I bought from here was easy to purchase with help from the polite and helpful salespersons. I bought exactly what I required for my everyday use. One of the best garages for MOT and service aswell. ????
11 months ago
Saleem Sirreyh
Have used North Star for many years. Always a very friendly and professional welcome from the staff. Great service and would thoroughly recommend. Keep up the good work !
4 months ago
vernon curry
Excellent Service. Brian was smooth, efficient and understood our needs. Got a quality Mini 7 for our business. Highly Recommend. Will use again. Thank you all. Best Nat Ryder
1 month ago
Jeff Anthony
Purchased my first car here, I appreciate the patience and helpfulness the staff provided every step of the way as I’m not the most knowledgeable when it comes to cars! Saw the car I wanted on the website and it was exactly as expected when I came down the next day. Have called up since for advice and they were happy to help without any hassle at all, definitely will be recommending to others, cheers!
4 months ago
Monasteri
I don't normally leave reviews but having recently purchased a car from North Star and been so delighted with the service I feel it benefits one. Buying a car on my own could be an intimidating experience but Matt was great and very patient. I am delighted with my car and all the staff have been very helpful. I would recommend to anyone .
2 months ago
Jason Shirkey
Very friendly and helpful. Quiet location but good range of vehicles. Very good experience.
3 weeks ago
Ralph Steffen
Really nice, and really helpful staff. Great range of cars, and well priced. Cannot recommend enough.
2 months ago
Travis Brown
A good selection of used cars. We bought a car here.
Ollie the Sales Rep was superb, knowledgeable and helpful.
Highly recommended if looking for a replacement car . We are very pleased with our Peugeot 2008.
2 months ago
Ken Koepke
I recently purchased a Peugoet from this garage and have had quite a few issues with it. First the fan went straight away and the car had to be returned due to a fault message coming up. A few days after having the car I went to it to start it and it was completely dead. I was informed that this is not something that they would come out too. However, after some pressure was applied they did come and recover the car. I then had further faults with it and had to return it to the garage. Each time I was not offered a car to help me whilst I didn't have access to this one. I also had to take time off work to take the car to the garage. During the warranty period, i took the car back due to the roof rattling (making a disturbing loud noise) and due to the fact the exhaust sounded like a tank. I was informed that the car roof rattled due to the age and the exhaust was a sport exhaust. However, I have taken the car to the garage today and have been informed that the clips on the roof are broken and the exhaust is blown in two places, costing me a lot of money to sort. I have emailed North Star and they have advised that this is what you expect from an older car and that this is just wear and tear. I explained if they had not fobbed me off in the first place then the repair would have been completed under their warranty. They are not bothered and I am left with a large bill for something that they should have paid for. I would never buy a car from them again and would recommend people to stay away or I would advise that they ensure that they keep returning their car until such time as North Star stop ignoring the issues and actually repair them. There is no way this car passed the service or MOT with the exhaust how it is. They say its an independent garage but just happens to be on the same premises. Would avoid all to stay away!!!!!!!! Very disappointed all round. Certainly if you are a woman or older parents, I wouldn't go near them as they clearly exploit people who don't know much about cars.
3 months ago
Tina Culbertson
Thank you! Purchased my car from here and had a great service from start to finish. Staff were really helpful and love my new car
2 months ago
Dev Kumar
Easy to find, and helpful staff
8 months ago
Matt Mahaffey
No pressure ! Was just looking at type of vehicle I wanted in About 4 months time . Guy showed me a VW van that they often get in . Not bad for lockdown .
5 months ago
Jan Schmidt
We bought a black mini convertible John Cooper works it was a nice looking car drove well so we purchase the car we drove it home and that’s when the problem started so we called the garage back and told them about the issue we had tried to get fixed but no garage would look at the car so we took it back and are money back but most annoying thing is we the garage didn’t seem bothered that we taken the car back to them no apologies no money for fuel and travel over 300 miles four times and would not buy a car from them again
9 months ago
Karen Lizzano
I cant thank North Star enough for making my purchase so easy and stress free. They gave me a great price for my old car and all the staff were so friendly and helpful. The quality of their vehicles is fantastic and i will definitely be back in the future. Thanks again
4 months ago
Amaresh sharma
Clean, spacious & very accommodating environment.
10 months ago
Melvin Allen
Returning customers, highly recommend
2 months ago
Nicolas Manassi
very pushy sale get the money out of you told sales what i did for a job they said no prblem as i do a lot of miles per week less than 2 months later they wouldnt look at it toom it to another garages 1200 pound later and was told by the garage the car had the fault when i bought and that they had just tur ed it off i would not recommend my worse enamg to this place
4 weeks ago
Rocket Science
we purchased our secound car from NorthStar in November (BMW 1 Series). Sale dealings with Brian were excellent and professional. Unfortunately we had a couple of issues with the car, but Northstar took the car back in and resolved the problems in an acceptable time and even valeted the car. What more can you ask, I would most definetly recommend them and use them again
2 months ago
Mufffinman Clitlicker
I saw a car i liked on their website and rang to make an appointment for that same day. When i turned up the car was already out and ready for me to have a good look around. The car was spotless inside and out. The salesman was more than happy to take both me and my husband out on a test drive. I loved the car so we went and had a chat about what we could achieve for part exchange with my car. I was given a very good price so was happy all round. Collected the car 4 days later and have loved it ever since! Have recommended to all my friends
7 months ago
Roger Dew
Very helpful & professional good bunch of guys, took time to explain everything about the vehicle and nothing seemed to much trouble
2 months ago
Tara Schonhoff
I came to North Star after struggling to get car finance elsewhere. They helped me not only find finance but finance that suited my needs.
The car i brought was given a new MOT and a full service before i brought it and runs like a dream!
Thank you to Matt and the team
3 months ago
JHP NETWORK
They didn't get back to us. We talked about a car that was being valeted and not on site and they said they'd let us know when it was on site. They didn't.
8 months ago
Jeff Finley
Super service from Alan and his team extremely efficient in what they do
3 months ago
Amal Kithsiri
I recently purchased a Jeep Cherokee from North Star and it subsequently transpired that it had a small fault. I returned the vehicle but the the fault persisted and it went back to them, they then sent it to two specialists one of whom finally located and fixed the issue. This was an expensive repair for North Star and I doubt if they made any money on the sale but they were extremely professional throughout, never shirking their responsibilities and delivering me back a perfect vehicle and as a courtesy gave a full valet and put half a tank of fuel in it for me. You never know how good a company is until something goes wrong and it's always a bit of a lottery buying a second hand car but North Star have demostrated they can be trusted. Highly recommended.
4 months ago
Patricia Northup
Bought a seat from Alan. They service and replaced the cambelt even though it was only 14000 miles on clock . Impressed. Will recommend. Many thanks Andy
9 months ago
Marco Ferrero
Brian was very helpful kept me informed of cars preparation as I live
over 150 miles away. Did everything that had been previously promised.
1 month ago
Maddie Barlow
Gave me a fair price for my car. Pleasant sales staff. Respectful and polite. Would come back again.
8 months ago
Chris Holton
First class
3 weeks ago
Pugs Pugliese
Very courteous and extremely helpful
1 month ago
Maitreyi Jha
Spoke to Olly who was a friendly guy and didn't try to pressure at all. Hopefully be able to do business...
4 months ago
Zach Hadafield
Bought a car with my wife from here and have some friends who also have and had similar experiences. They leave you waiting around as if you are lucky they will deal with you and don’t honour agreements , we were told various things about the vehicle and what came with it , which simply weren’t true , such as only 1 key and promised 2 , service and checked which it became apparent hadn’t been done . The car also had several faults despite their checks and warranty which surprise surprise none of them were covered or down to them . They do have some vehicles at good prices but is a reason why , understaffed and quick turnover , no service , no care , no honour .
7 months ago
James Tillotson
Was told car was fully serviced and checked over before picking up the car , 20 miles down the road the oil warning light came on , checked the dipstick to find no sign of oil at all.Also checked other levels and found clutch reservoir empty , slow puncture wasn't sorted either. Would never go there again.
3 months ago
Ljubo Pranjic
Arranged to look at a car that looked perfect on paper, I just needed to check that the gear stick was less work than the last model I tried elsewhere. Probably would have been an easy sale for North Star. We couldn't give an exact time of arrival, only that we would be a couple of hours. We arrived and were told the car was "out the back, will be 5 minutes". I invited myself to use the toilet. Not offered a seat by the two salesmen in the office while we waited, so stood awkwardly by the door. The salesman getting the car called, it was blocked in. "Hopefully won't be more than 15 minutes". This wasn't so much of a problem in itself, although a bit annoying as we were on a time limit with our next commitment. It was the immediate "you didn't give us an exact time so we didn't get the car out" remark that was said twice that did it for me. A company already keen to absolve themselves of all responsibility and blame the customer is not a company I want to give my business. A lucky escape for us I feel.
9 months ago
Gene McCalmont
We purchased a 6 year old Mini Cooper from North Star.
The price was fairly typical and the car itself is very good. The salesman were pushy and were clearly focused in nothing more than making the sale, typical for this type of dealer. The usual tactics of “some other guy is trying to sort finance for it so it may go in the next couple of days” and so on.
One other thing that I particularly did not like was to be made to indicate how likely I was to buy it before we were allowed to test drive, I don’t think this at all….I want to give that indication AFTER I have test driven.
Amazing that places like this have their “Pre delivery inspections” and “so many point checks” yet they failed to notice that the air conditioning didn’t work at all on the Mini. It was nearly a week before they could fit us in, they wouldn’t give a loan car and their location meant I had to get a bus and then a lift from a colleague in to work. So when I got the lift and then a bus back and I was told it wasn’t ready….you can imagine how happy the offer of calling me a taxi for my 19 mile journey home was (pretty sure they weren’t going to cover the cost) I had to make a fuss and was then given a loan car.
The issue was resolved, it needed a new condenser…..but there is no excuse for this not being noticed during their “checks”…..which basically made me think these checks do not exist. The service indicator was also on despite it being services a few months ago…..why? why was this not picked up before we collected?
We also have now found that they didn't date the change of ownership section of the V5 correctly which has resulted in us paying an extra months tax on the car we part exchanged.
I would not recommend North Star and would advise caution.
4 weeks ago
Rebecca Mandes
They were friendly enough when I got the car but when I took it back during the 3 month warranty period I felt they were much more offhand. I said I thought the brakes might have been worn and they said that the noise I was hearing was normal. Sure enough next MOT advisory on worn brake pads. Couple of other minor things as well.
4 months ago
Dung lee
Really helpful and friendly sales team. Where North Star lead others can only follow.
9 months ago
Pascale Paquet
Exceptional service from start to finish & Amazing staff that go above and beyond !
5 months ago
Nisajith Welikadage
Bought a car off North Star 2 years ago. Initial problem was that the A/C didn't work so I booked the car in for them to look at. The car was returned with a very noisy A/C unit. I'm assuming that the fuse was unplugged prior to it being sold to me so I wouldn't notice the dodgy A/C and when I returned they put the fuse back in. My local garage recharged the system and it now works fine. Why couldn't North Star do that in the first place?
Rear shocks were knocking which was annoying but still passed the MOT.
Lastly a year after buying it the rear exhaust lost one of the brackets. I thought it was a wear and tear thing. Unfortunately an entire rear box was needed to replace the broken bracket. Funny thing is looking back at the MOT history North Star failed it on a broken exhaust bracket and then passed it shortly after without any mention of it. Some crappy bodge welding job instead of getting it fixed properly?
And finally...please get somebody who can polish cars correctly. They are all very badly and cheaply polished. The holograms instilled in the paint by a crappy polishing took me two days work to fix.
Won't buy from them again.
4 weeks ago
Roberto Santana
I saw a car on their website and so turned up unannounced to view the car on a busy Saturday afternoon. Although there were other customers the salesmen were very accommodating and it was clear they were doing their best to keep everyone happy and seen too. We did have to wait 15 minutes to test drive the car but this was understandable as we weren't first in the queue and they apologised profusely for this wait. The car itself is great and I love it, I have had no problems so far and I was given a full history of the car which I found extremely helpful.
All of the staff that I came in contact with were polite and accommodating with my needs.
The price of the car at North Star matched what I found online about it so I was happy to pay the price they offered and did not feel that it was over priced at all. I felt the price matched the car's condition and also the service I received.
I would really recommend North Star, not only did I have a great experience but they have a vast variety of cars to choose from.
7 months ago
Demetria Stiger
Very professional service and lovely genuine car that was fairly priced. Superbly presented and very helpful staff. 2014 Lexus GS300h at £18k. Thank you Sam!
4 weeks ago
Bernard
Received a text message whilst selling my car for them to buy it. Made an appointment took all the documentation required. When we got there we were look at like we were a problem. The guy who eventually served us said he didn’t know what he was doing and tried to palm us off on everyone else working there. After rudely asking questions and taking my car for a drive he came back with a ridiculous offer that he knew we would say no to and couldn’t wait to get us out of there. He didn’t even know what he was doing. I could over hear the table next to us and the salesman was horrifically pushy to a young couple.
6 months ago
Sadichchha Dallakoti
Avoid at all costs
They know why, so please don't bother trying to put down a reply Northstar
Avoid!!!!
2 months ago
1
2
