The Handmade Christmas Co
Christmas store The Handmade Christmas Co, :
220 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address:
Website: handmadechristmasco.com
Phone number: +44 20 3750 3012
GPS coordinates
Latitude: 47.7087419Longitude: 12.6335538
Location on the map
Get directions
reviews
Andrew Masinelli
I ordered 4 personalised sacks on 30th November and they arrived 20th December. They look exactly like the visual image except they are even better. Clear, bright font and names all spelled out properly.
8 months ago
Brock Crow
Great service, beautiful products and packaging and a fast turnaround on orders. Will definitely use again.
5 months ago
Jonathan Nazeer
I find it so difficult to find my daughters name on personalised items so I’m really pleased to have found the sacks from The Handmade Christmas Company.
4 months ago
Heather Barham
Placed an order back in november to two customised Christmas baubles, the website stated it would take between 5-10 days to produce plus 2-3 days dispatch.
After 20 working days my order still stated it was “in production” on the stores tracking service.
I emailed to check the progress and was sent a very useless email that pretty much copied what was written on the website despite the 10 days having already passed.
I emailed again, this time no response, I decided to contact them on Twitter where they were retweeting posts from people showing their items and they haven’t responded to that either.
The website had a big banner saying orders made prior to 13/12/2018 would arrive before Christmas- my order was made on the 18/11/2018 and still hasn’t arrived, what a shambles of a company, useless customer service!
8 months ago
denja fleming
Very nice product, arrived on time & good quality.
4 months ago
day dreamer
A fantastic item, my niece will be thrilled with it .
5 months ago
Terry Maher
My son loved the sack Santa brought on Christmas Eve with his name on, it looked just like the one I bought from The Handmade Christmas Co.
3 months ago
Marzieh Ayoubi
Just as described. Love personalised gift.
4 months ago
Dennis Hughes
Recommended to my family and now we all have the hessian sacks around our trees at Christmas.
3 months ago
Araly Ochoa
Received my personalised sacks within a few days and they looked great, thanks a lot
4 months ago
Sahin Parveen
Received my order this morning and really happy with it
4 months ago
Kevin Cosby
Had a small issue with a purchase I made and the swift response and resolution i received was awesome, great customer service and I will be order from them again.
3 months ago
Montaser Mehyar
Beautiful old fashion christmas sacks perfect x
3 weeks ago
Bell Miller
Really impressed this is the second one I have purchased
8 months ago
Gavin McGinty
Thank you for the decorations. They arrived well packaged and safe and looked great on my tree.
3 weeks ago
John Dough
Ordered a xmas sack from them on the 26th November . Still not received anything after 19 days. After emailing customer service and I was told they had been out of stock of my order when I ordered and I could expect it next week. Ridiculous to sell thing you don't have the ability to provide in the time frames advertised (or even near). Very poor service and communication from the company. Item would now come to late for its purpose. I have asked for a full refund. I would not recommend using this company.
UPDATE - Despite numerous emails the company simply haven't responded to me since or issues a refund. Truly terrible service.
3 months ago
sandra aguayo
You know the saying “you only had to do one job and ....”. Then this company are one of those.
Their website is awful and discounts (buy 3 for a price ) and save x% with a special code are not applied to the basket . I tried on several occasions to buy on the run up to Christmas and each time their website did not apply the discount . I thought it was just me getting it wrong so I contacted them , heard nothing back (thanks for that ) so went on their Facebook to see if anyone else was finding the same issues... well of course there were loads of similar comments.
I put my comments on FB and had a reply almost immediately ... problem was they were in denial. After an exchange of comments it was clear they were being defensive rather than fixing the problem so I told them they were a shambles and they made
me read only and I couldn’t post on their page. That’s ok , I don’t need his company in my life but by preventing me and others commenting they are censoring genuine feedback and hiding problems from future customers rather than dealing with them.
So , if you order .... Good Luck . It’s risky
4 months ago
Brian S
Ordered a personalised bauble. The sticker wasn't put on properly and so was all bunched up. Supposed to be a gift. Sent an email and a Facebook message. Eventually got a message back saying would send another. Asked for my order number which I couldn't find but supplied all my other details. No response. Asked again. No response. Untrustworthy if problems. Poor quality. Now one of my children will not have a personalised bauble for Xmas eve as after spending a fortune on these, I can't afford to buy another. Use another company.
4 months ago
David Brooks
Well good. Would recommend these!
4 months ago
Omarlee Beiler
Make sure you give yourself plenty of time for delivery, but worth the wait
8 months ago
Sunny Jay
The customised Santa Sacks look wonderful.
3 months ago
Taylor Goodman
Top quality items. Delivered in plenty of time.
3 weeks ago
Robert Stoner
Ordered christmas sack 5th of December, it's 24th and nothing came, I contacted the company so they sent me invalid tracking number. I contacted them again and they ignored me. Stay away, there is many sellers who won't ruin your Christmas!
Order number #137804 (December 5, 2018)
Update 30/01 Still nothing arrived. It's ridiculous, I'll write a formal complaint to o2.
3 months ago
Laura Carlisle
Worst customer service ever. I placed an order on the 22nd November for Christmas sacks. Now it’s the 18th of December and nothing has been received. No response to email, fobbed off over the phone saying it will be dispatched soon ... still nothing
3 weeks ago
Isa Shamsadov
Ordered a sack using a groupon voucher. Order never arrived. Made several phone calls to the company, I was constantly ‘misinformed’, being told it was either in the post then given a false tracking number that didn’t work, told it would be referred to the dispatch team to resend - this never happened and finally told it was probably lost in the post by Royal Mail but in actual fact, they never sent it as no order or tracking details was ever confirmed. Eventually they cancelled my order and only refunded me the £1.99 postage (not the groupon voucher I paid with). In effect they took £7.99 groupon voucher, cashed this then seemed to think this was a loop hole to taking the money from me and not sending me the goods! I’ve had to follow this up with groupon to reclaim my money back - horrible experience!
UPDATE: The company contacted me after seeing my review with an aim to resolving the issue. They sent out a Christmas sack next day delivery. It’s a shame I had the issues I did as the product is absolutely beautiful. I’m pleased that they contacted me to resolve it - faith restored.
4 months ago
Tony Jabou
I would have no hesitation in highly recommending to a friend or colleague
5 months ago
Lil Savage
THE CHRISTMAS BAGS ARE VERY GOOD QUALITY.
3 months ago
Jamal Mitchell
The made an order for four Christmas baubles following an O2 promotion 1/2 price each.
I ordered on 08/12/18.
I received an email to confirm order.
Then the waiting started...I waited over a week (note they put away in their delivery information 5- 10 working days this is to MAKE/ CREATE the item. Then you wait 2- 3 days for delivery).
I was waiting and waiting for an email to arrive saying when it would be sent. On 18/12/18 I called and emailed. Nothing.
I called them and got through to a lady. Seemed matter of fact that the items ordered take time and would be dispatched soon. No update.
Went on Facebook and posted a message underneath one of their posts.
That day I had enough...
I called them again...dispatched that day with no guarantee of going to arrive by Christmas (20/12/18).
Assured I would get a tracking number.
I got the tracking number which is NOT for customers I found out it is for the company to track.
I posted on Facebook again...I was told the correct tracking reference for the package.
Note NO tracking information at all...Royal Mail had none for this package. I think it was basic as usually comes with some sort of update email/ text.
After 10 working days of waiting (TWO weeks in actual days) they arrived at my house!
They are lovely items. It feels bitter sweet that after the following communication:
Email
2x calls
3 posts on FB
I was chasing them for an answer. They did not at any point contact me.
I will NOT be ordering from them again though beautiful items.
Due to the lack of communication and care to their customers.
Note I am a new customer and never ordered anything from their website before.
Moonpig and Boots do so much better with communication.
They as you may know bespoke products.
4 months ago
Edith Martinez
Another happy customer :D
3 months ago
Albert Miles
Do not ever use The Handmade Christmas Co!! I paid £43.20 within the gaurenteed time of delivery, STILL nothing delivered mid January and I’ve only been refunded £36 back!! Waste of time trying to contact them as well. Absolutely robbed!! ????
4 months ago
Jody Buzzard
Awesome product, easily personalised and delivered on time.
8 months ago
Cindy Harris
Really impressed with the service and products.
4 months ago
Benjamin Cronin
Beautiful designs and quality, thank you.
3 weeks ago
Kurt Affhauser
One word – superb!
3 months ago
Jeff McQueen
Took 8 days to be delivered. Very good quality stockings though.
3 months ago
Ugly Mustard
The baubles looked great on my tree.
3 months ago
Lauren Gallagher
Absolutely LOVE the personalised wrapping paper!
5 months ago
Terry Flemons
Ordered, paid and got my confirmation in time for Christmas and nothing has arrived. Emailed twice and no response. Appalling.
3 weeks ago
Jimmy D
Beautiful products, would definitely recommend
3 weeks ago
Bobby Cox
Lovely personalised product.
4 months ago
Guanting Liu
The baubles make the perfect office secret santa gift
6 months ago
Shaun Bourque
Crackers went down a storm on Christmas Day!!
3 weeks ago
Deena Lantaigne
Easy ordering, fantastic products.
5 months ago
Susan Kane
Awful. Placed an order on the 23rd of November and it still isn't here. Contacted via Facebook, Phone, and Email. Took days to get any sort of reply and both told me completely different information (one said Id have it by the next day the other said it hadnt even been sent yet). When I told them I was going to Canada for the holiday and needed my order before this (4 weeks is a VERY acceptable time frame for delivery) it didnt appear to matter. Didnt arrive before I left and despite them telling me it had shipped I didnt receive any dispatch information and to this date my order is still showing as "processing". Suspect it will now be floating about for weeks with royal mail until I return to then have to waste my time driving to a depot to fish it out, and waste even more time retuning it. Totally unacceptable !
4 months ago
cory swan
Nice quality and good value
4 months ago
Nripendra Singh
Quick service, lovely product
3 weeks ago
Heather Bonarirgo
The sacks look good thank you
3 weeks ago
Jonna Wright
Embarrassingly I spelt the name wrong on my daughters sack but we managed to get it sorted and the replacement sack looks perfect.
3 months ago
Aleem Lucas
Just a word of warning. I ordered three personalised Christmas baubles for my kids so they could decorate their own Christmas tree. This was done via John Lewis and sent relevant names and received acknowledgement that order was being processed(12/12/17). Nothing arrived! No personalised baubles for the kids, they're still coming apparently. Contacted John Lewis, who somewhat slackly got back to me on 12/1/18 and said the order couldn't be managed by Handmade Christmas Co. Nothing said to me before this and got the impression would have been forgotten had I not investigated. No good reason provided. Good idea, nice looking product, however, customer service and processing a shambles and won't be using them again.
5 months ago
Jason Kline
I ordered during the black Friday sale, received it about a week later. Can ‘t fault this company.
8 months ago
