LloydsPharmacy

I’m amazed and so appreciative of all the staff at this pharmacy! They have been delightful every time I go in. Time and time again they persevere with everything that this pandemic has thrown at them and they still make it out on the other side. They’re tenacious and It’s sad that In today’s society, people have forgotten to emphasise. While everyone else has had time at home with their families, they have been working tirelessly throughout for very little reward. I for one, thank you ladies for everything you have done ! You’re all stars! X

I received an email from my surgery informing me that my usual surgery was closing and I was to collect my repeat prescription from Lloyd's Pharmacy Rowlands Road. On visiting, I was "greeted" by a very impatient and abrupt member of staff who didnt seem to believe that I had been informed to collect my medication from them...she fired a load of questions at me, not giving me the chance to answer and then said she didnt have my prescription. Very rude, very unfriendly, very impatient. What happened to service with a smile?

Told me I would have to pay privately for my medicine due to dr error. 25 minutes on the phone to my Drs, who told me it was utter nonsense. When I phoned back with details from drs a lady called Kerry repeatedly hung up on me while laughing. When she finally asked me what I wanted I complained that she had repeatedly hung up on me. She ranted at me before I asked for a manager, whereupon she ranted loudly and openly about me [by name] to the manager and handed the phone over. The manager said she would deal with Kerry and that a mistake had been made with my prescription which she would fix. Meanwhile Kerry could be heard audibly slagging me off [again by name] to anyone who would listen in the pharmacy and the manager declined to intervene and tell her to stop. They have offered to deliver my medicine now because of the hostility I would have to face going into the pharmacy!! Was given number for Lloyd's customer services who have agreed behaviour was disgusting and they are investigating. No customer service, hostile, rude and aggressive and openly shouting about confidential customer conversations!! It ended with me being in tears following the vile behaviour of the staff. I now have to find a new pharmacy as the manager did not seem to feel Kerry's behaviour warranted action. As a manager myself I am disgusted and would never sit by while my team verbally abused a member of public! Hopefully the regional management will take appropriate action where the local manager chose not to. Definitely NOT recommended. In the last 4 years there have been repeated errors made in dispensing my medicine and this is just the last straw frankly. My drs said it is not uncommon due to the high volumes they dispense...and recommended I change pharmacy!

Never been there, so assume it's ok.

I needed to collect a simple prescription of some cream. I called to ask if it was ready as the prescription was already with them, l was told it would be made now and l could collect in 10 minutes. I go in 45 mins later to be told yes we will make it up for you now. So l am waiting in the little shop for another 10 minutes with people coming in and out. Eventually l am given it. The news of the virus has obviously not reached Lloyds Pharmacy. The cream is already made up and in a box, why is there always a long wait even when it is pre ordered and sitting in a box on a shelf. Lloyds, you must do better.

I was working there in 2004 as a pharmacy. It was great. I remember a wondelful staft . My BEST wishes for the pharmacy.

This branch offer extra services like a cholesterol test/heart check, blood pressure check and a diabetes test. I accompanied a relative during a test appointment and the staff were friendly and caring.

The worst pharmacy I’ve ever been to. On numerous times I’ve been in here and I’ve always walked out feeling extremely deflated, frustrated and upset. I find the staff ignorant and unhelpful. I would have given no stars if it were possible.

So helpful. Lovely ladies working here and they're so helpful and always have a smile on their face. #NotAllHerosWearCapes

Very helpful