Pentagon Derby | Vauxhall and Motability
Car dealer Pentagon Derby | Vauxhall and Motability, Pentagon Island, Nottingham Rd, Derby DE21 6HB, United Kingdom:
210 reviews
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Address: Pentagon Island, Nottingham Rd, Derby DE21 6HB, United Kingdom
Website: pentagon-group.co.uk
Phone number: +44 1332 362661
GPS coordinates
Latitude: 52.9252952Longitude: -1.4648615
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reviews
Kenny G
Poor service , worst garage for part x , they try to sell all these add one you don't need , buyer beware
5 months ago
Sarah Krajicek
Lisa from Derby was amazing and will definitely be dealing with her at the branch going forward.
3 months ago
E H
Brilliant experience!
I am extremely happy with my experience with the team at Pentagon Derby. My previous car was bought from Pentagon Nottingham but sadly it was a write off due to an accident - The team at Pentagon Derby were very helpful with giving me information & details regarding new finance and how it works.
I was very impressed with the service of both Ken Gidda and Dave (the manager?). They were both very helpful and went the extra mile. Sadly there was a dent in the car and scratch which I believe happened after looking at the car initially (when I went to pick it up), but they quickly apologized and got the car booked in for the body shop free of charge, as well as threw in some extras! Something I really appreciated.
Thanks to both Ken and Dave for being extremely helpful and understanding!
2 months ago
Teri Buck
A good place to visit if you are looking for a car or van. I brought my van from them and brought a service contract with it. It has saved me money for the five years i have had my van.
2 months ago
Bryan Rice
Very poor customer service, I have always been happy using Vauxhall Pentagon in Derby until now. Tried to buy a car, paid the deposit but had to change my mind within a few hours, they refused to refund the £300 deposit paid. I will never do business with them again. Not once did they tell me that the deposit was non refundable. Dreadful experience.
3 months ago
Kadie Traore
Only seemed interested if I was taking finance. Told by one of the guys there I won't get more than £4k for my car, in hope of me borrowing more! Went elsewhere sorry, I don't like that kind of pressure. Available Car offered me £4900. Always worth looking around!
6 months ago
Camron Mills
Excellent business, kept to appointment times, covered all questions. Bought a new car and the whole process was dealt with efficiently. Use of technology made for convenience. The staff including reception easy to deal with and the car is brilliant.
8 months ago
Keith Tabor
I bought a secondhand Zafira of which i am very satisfied with. It developed a fault, something draining the battery, after replacing the battery, fault was still there, took it into service on two occasions and asked them also to reprogram the computer so that daylight driving lights would remain on. The service department couldn't reprogram the computer, couldn't find the fault and sold me a very expensive battery. I returned back to Germany where I work and the fault was still there. I took it into the opel dealer who reprogrammed the computer, found that the glove compartment door had not been refitted correctly after the last service, (done by pentagon Derby) and the light continually on. I also noticed two minor dents on the bonnet which appeared after the first service, looks like someone had closed the bonnet with equipment still inside, can't prove it but they are definitely not stone chips. The service department are in my opinion a collection of incompetent, quick talking, fob off merchants. Never again.
4 months ago
Joanna McKinney
Well me and my partner where on the look out for a new used car and here we found a no pushy very helpful all questioned asked where answered approach, Shaun Chamberlain was brilliant from start to finish! Even after we brought the car Shaun was happy to answer questions I had even after the sale date! After we found the car we liked and was approved Shaun gave me the price for hire purchase with the finance company that approved me and though a little higher than I first expected a few days later Shaun Managed to get us a deal which made a saving difference of 480 per year saving which made myself and my partner feel that they weren’t just after a sale but really cared about giving us the best price available! Our car was processed and upon collection was immaculately presented! A small bit of damage I noticed before purchasing was fixed to such a high standard I would of believed that no damage was ever there! And tho I hope for many years to enjoy our new used car and no rush to change when that date does come Vauxhall pentagon will be our first place to call! Thank you Shaun!
3 months ago
Gabriella Adams
A large numbers of Vauxhall cars, the sales executive Mr Josh is very helpful and customer oriented staff. Thanks
9 months ago
Jeremy Foshee
First time.e to Pentagon and bought a van great bunch of people and very easy to deal with as they do all they can to meet your requirements. Thank you Richard and team
1 month ago
Rene Leon
They deal with my car problem in a compassionate way
6 months ago
Zach Broadaway
One day my car would not start which was very shocking as the car is 2 years old. I rang Vauxhall to get it fixed as I still have warranty on it. I was told I had to get the car to them myself. None offered any advice or alternatives to help with this task. I was in desperate need of a hire car I was working that night, asked about a hire car, but was told no. Once I got the car to Vauxhall I received poor customer service. I was very upset and angry about the situation. The staff did not seem to care or try to understand my situation as I need my car for work. Not even smile. When you spend that kind of money I expect much better service. Asked about a hire car and got the same answer. I thought Vauxhall went above or beyond for the customers turns out how wrong I was. After 3 days the car was fixed. Went to pick it up. I knew the car was dirty, so I thought they might wash it, do something extra for the customer. I could not be more wrong. My experience was awful. They did not care and took shortcuts at every turn. My friends, family and I will not be using Vauxhall again. You only get one chance to make a first impression and Vauxhall you blew it.
2 months ago
Chevy Nova
Called in to arranged a test drive, realized straight away that the car wasn't the car for me, but I was impressed with the staff. Helpful but not pushy.
2 months ago
Susan Watkins
First service on my 4th car via Vauxhall
First time disappointed got there told 4 hours so first suprise day not mine got boar so went back 1 hour in the hope would be early sat there for 1 hour and 20 minutes no drinks offers no update so asked if could have an update told would look into it 35 minutes later told ready no apology for the delay. Have had corsa's all my driving years 28 years never been disappointed am now
6 months ago
robert glenn
A bad experience, I enquired about a peugeot 3008 the receptionist was fine enough and passed my details to the motability team. I spoke to a person (Very rude) stated that he will get back to me with some infomation which he never did. (I even email the receptionist to chase the motabiliy guy did not get a response) I eventually went to another dealership and got the car with no issues whatsoever Paul Oke
4 months ago
Talha A
Excellent. Diagnostics Service carried out on our Chevrolet was fantastic. Parts department Also very efficient and professional service. Thankyou.
3 months ago
Jesse Fisher
Amazing service from start to finish purchased 3 door corsa.
The manager Mark had input throughout the transaction, whilst dealing with nick and Ken from sales. When I picked up the car mark also come out to make sure I was happy with the car and told me if I had any queries to call and they would sort out any problems. WHAT MORE CAN ANY ONE ASK FOR
3 months ago
robin king
Wonderful service, friendly staff
11 months ago
Jonathan Bond
Never had an issue here. All the staff are very attentive and helpful
1 month ago
Kirill Evgeniev
Brilliant service from the service centre they did everything they could to help.
2 months ago
Shawpon Raj
Just bought a used car (Mokka) the process was easy and we had a 10 month old in tow too - staff were nice and helpful to deal with in particular Nick Sutton, they got me a fair deal on a part-ex and purchase that I was happy with and I’ll certainly recommend buying from here!
6 months ago
Carlos Arredondo
I was really happy with the service received. I actually saw the car I wanted online, and telephoned the sales department. They were really helpful without being pushy and even arranged delivery! The gave me an excellent price for my existing vehicle and sorted it all out really promptly. Would definitely recommend. Thank you to Jack in the sales department for sorting this out for me.
6 months ago
Tarah Garvey
I have bought all my cars from hear for as long as I can remember and have always been very pleased with the cars and the price never had a problem
4 months ago
Rob W
Dave was lovely, from the time I walked through the door till the time we shook hands at the end of purchase. He showed me around the cars I had seen on the website and we went for a test drive. Dave went through all the payment options with me, valued my car as part exchange and did all the paperwork. I am very much a technaphobe, I haven't a clue about iPhones and blue tooth so Dave patiently went through it all step by step while sat in the new car until I had a fair idea how it all worked, he even put all my favourite albums on my mobile phone so I could plug in and go. Dave is an asset to pentagon. I would highly recommend a visit and have a chat with Dave if you're looking for a new car, he is very patient, polite and friendly. I hope my new car will be a long term purchase.
2 months ago
Taina Schuster
Purchased a year old vehicle from Pentagon Vauxhall with only 8000miles. In just 2 month and only covering just under 2000 miles I had a warning light on dashboard for service transmission and vehicle going into reduced power mode.
Booked in for the dealer to have a look and they have told me it’s a clutch pedal sensor being too sensitive and reset values with no apparent fault. Called me to say vehicle is ready for collection. As I drove away the fault came back. So I booked it back for them to have a look again. This time they tried blaming me for riding the clutch and using the clutch pedal as a rest for my foot, which I found that very insulting. Previously having a manual car and covering 90,000miles myself without any issues with clutch I knew it wasn’t down to my driving style which this dealer tried to blame me for.
4 months down the line the clutch started slipping and was not drive-able above 30mph. Decided to book to a different dealer which they were more than happy to investigate this issue.
Received a call within the same day the car was booked in to another dealer saying the clutch has failed and will be replaced under warranty with no hassle.
Was not pleased that I had to take my car into another dealership in different city rather than my local dealer Vauxhall Pentagon Derby for my car to be repaired. Which clearly was not my fault if the work has been done under warranty.
Very unpleasant experience with Derby Vauxhall and will never take my car to them and definitely will not be recommending anyone to them.
6 months ago
Manny Gunz
good service excellent staff pity Peugeot cant offer same service
1 month ago
Hasan Shokor
Always great service whenever i go to Vauxhall would definitely recommend
2 months ago
Mohan Umapathy
Great aftersales support.
9 months ago
CapriiB
Have now bought my 4th car from Vauxhall in Derby, I find the atmosphere very relaxing and sales team are not pushy which gives me in my own time to look around and find the best car that suits me and not always Necessary what the sale person think’s is best for me.I will try to purchase another car from the group before I retire
2 months ago
Sally Reyes
Nice car let down by poor aftersales. Do not return calls, have to chase yourself. V5 name misspelt even though this was pointed out and noted at time of sale. Spare key didn't work when collecting car. Was told they would replace battery and post to us. Had to chase this ourselves. On receipt, still didn't work. Found battery hadn't been changed as old one was crystallised. New battery sorted it. What a shame!
1 month ago
Veroni Adkins
Absolutely first class service from everyone we dealt with! Particular mention for Richard H & Andrew P - nothing too much trouble. So friendly and personable - would 100% recommend Pentagon Derby to others ! ????????
3 months ago
RASEENA JAFAR
I purchased a Zafira 2014 and I cannot fault the service I received from Pentagon at Derby
Friendly salesman and no pushy sales tactics, really happy
The car is great
2 months ago
Julie Stone
The staff are very welcome and helpful. Especially Heather who helps with the mobility cars, she is lovely and will do anything she can to help.
2 weeks ago
Ken Bow
Bought a Vauxhall Corsa from Motorpoint, after a couple of days, found that the air con/ heating dial wasn't turning to all settings. Got in touch with Motorpoint, who told me to take it to Vauxhall, as it still has 23 months warranty. Did this today, Vauxhall fixed it with no qualms and no cost. Also did a free health check on the car. Great customer service.
3 months ago
Gavin Oneal
Really impressed with the staff at pentagon. Josh Lord was especially helpful. Would definitely go back when we change car again. Nothing was too much trouble. Highly recommended
5 months ago
Tony Wilhoit
Bought cars and had services done for last 30 years. Probably not cheapest in the area, you get what you pay for. Reliability, good relations with staff. They have always been willing to discuss any issues and rectify them.
3 months ago
Kristie Burkhardsmeier
Been here for servicing and MOTs for the last 3 years and will continue to do so. The works have always been done on time and the staff are very helpful and friendly and keep you informed of any updates as and when they happen.
There are sometimes delays during peak times but nothing that isn’t expected from a place this size.
8 months ago
Rachel Kostival
Was really helpful and friendly, would of gave a 5 star but when I've received my log book they have gave my details wrong so now have to change them myself which with a well known company I'd assume they wouldn't make spelling errors so easily. It's just time consuming. Other then that I would recommend them.
2 weeks ago
Hannah Baartz
So unfortunately pentagon prey strike again ! This branch is renowned for ripping off young and vulnerable female first time drivers . Mis selling goods and services on faulty and unsafe vehicles . If you try hard enough you can find and speak to these young ladies and every time the story is the same , poor customer service along with intimidating behaviour and their telephone manner is absolutely gut wrenching to hear, especially as a parent to a very young daughter and a step parent to an adult daughter who in question is being expected to drive around in a vehicle that if involved in even a minor crash will almost certainly kill her rather than give her the basic safety protection measures which have been installed in vehicles for this exact reason ! . DO NOT SEND YOUR FAMILY OR FRIENDS HERE TO BUY A CAR , ESPECIALLY IF THEY ARE YOUNG FIRST TIME FEMALE BUYERS .
8 months ago
Bruce Pankers
Brilliant customer service. Fast, reasonable pricing and always feels as if they really care
3 months ago
Drew Dienno
Nice place for car purchase plan - Great customer service
6 months ago
Jack Lowry
On my arrival, I found the front entrance to the showroom, I was met with a flight of staircase which I believe would be a great challenge to any would be wheelchair bound persons. This entrance is not wheelchair access friendly and not complaint with regulations for wheelchair users or persons with disabilities. That said, unless there is another entrance I did not see which is wheelchair friendly then this dealership is not an ideal site for wheelchair users and or disabled persons. That said, I met with a professional front desk receptionist with a warm smile and attitude.
5 months ago
Krios
Bought an Insignia from this dealership last week. Josh, the salesmen, was absolutely fantastic. He didn't pressure me at all, only offered great advice. When it came to doing the deal and arranging the finance, Mark worked really hard at getting me a great deal on the finance. I was really happy with the service I received from all the staff there. Thank you for helping me get behind the wheel of my new car. I absolutely love it!
7 months ago
Keith Weakley
Very good service and diligent in getting me a good deal for my car
4 months ago
Vasiliy Agafonov
Alway go there as the service is amazing
2 months ago
angel Escamilla
I have purchased three cars from Pentagon Derby in the last two years and on each occasion have found the entire team down there friendly and helpful. The sales guys are brilliant and the servicing has always been first class too. I would have no hesitation in recommending Pentagon Vauxhall to anyone as they're probably the best car dealership I've ever dealt with!
8 months ago
Benjamin Briskin
All in all a quick, smooth experience from viewing to final purchase. After the sale was done my agent was hard to get hold of when I had extra questions and still hasn't replied to my emails from a couple of weeks ago, which is a bit disappointing.
The staff are generally friendly and the car is working very well- so far so good! I see here are mixed reviews- best see for yourself and get your own experience.
9 months ago
Dawn Ramirez
Great service team. Car cleaned after service and delivered back. Thank you
6 months ago
Aj Sportsman
I purchased a car from Pentagon Derby, through their website. I was looking for a used Vauxhall Crossland Elite Nav with reversing camera- despite several searches on numerous sites Pentagon Derby were the only company who had one in their portfolio. I contacted them and initially we had intended to travel down to Derby to look at the car. However the service I got was amazing - they offered me an acceptable price for my 2 year old trade-in, sight unseen - and offered to deliver the car to me for free.
The car duly arrived as arranged and my car was taken away - a very nice gentleman did the changeover The price I paid was good and in fact, I was delighted with the full purchase process - seamless.
I never expected to be able to buy a car without inspecting it but I had the benefit of the Vauxhall Network Q guarantee and Pentagon professionalism infused me with confidence.
A great company I would heartily recommend.
5 months ago
