West Coast Kids
Baby store West Coast Kids, 1646 Bayview Ave, Toronto, ON M4S 1S8, Canada:
220 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 1646 Bayview Ave, Toronto, ON M4S 1S8, Canada
Website: westcoastkids.ca
Phone number: +1 416-480-2288
GPS coordinates
Latitude: 43.7071468Longitude: -79.3758885
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reviews
Barbara Cote
Excellent service by Cecil. He took the time (on two different visits) to show us all of our options and patiently answered all of our questions. He went above and beyond to give us pros and cons of each stroller and helped us make a …
2 weeks ago
Tara Cawley
Fancy, expensive store. Shady, disingenuous online activities. See the below pictures. One is a Black Friday deal which was launched at midnight on November 24th, 2020. When I tried to buy a stroller, the site kept crashing. Eight hours …
10 months ago
Lydda Enterprises
Great experience at west coast kids, my first visit there. Their sales staff are very knowledgeable and Damien in particular took the time to explain many of their products to first time parents like us and it was so helpful in helping us …
1 month ago
Christine Fagan
Terrible experience. Worst customer service ever. I bought a floor unit mattress that was on the same bed I also bought. When negotiating the price, the manager offered me $25 dollars as gift receipt for one positive Google review (I had to …
2 months ago
CaramelSkin s
Absolutely love WCK. They have everything you need for your little one. When I was shopping for a stroller I went in knowing nothing and left feeling confident with my purchase thanks to Damien. He helped me evaluate and really understand …
4 months ago
Amanda Wright
Decent size store, staff is really helpful. We had so many questions about strollers and were able to drive test some of the available models. Store open times are a bit limited unless you live nearby.
5 months ago
Darko Micic
WCK has the WORST customer service. I have bought from them many times hoping the customer service issue was a one off, however it is not. even there online service is horrible. I spoke with the manager to get a refund for something I …
2 months ago
Pvt Cheesecake
Horrible experience. Do not shop at this store. I ordered a stroller two times and both times it was ‘flagged’ as fraud and the order was cancelled with no notification. When I called I was told ‘too bad why don’t you order it again’. I get better customer service with Bell and Rodgers than this shady company.
1 month ago
White Trash
Be very careful when buying from west coast kids. Do your research and you'll see their policies are very stringent when it comes to their heavily advertised 'lowest price guarantee' and cancellation policies. It is able to get you in the …
5 months ago
Maria Gonzalez
Ive purchased a few things from here both online and in-store pick up. Love their selection and they have daily deals that have helped saved me some money. My pickup from the bayside location went smoothly and the staff was very helpful
6 months ago
Valerie Brown
Terrible experience 2 times in a row. First time I was outside waiting for a curbside pickup for 25 minutes while 3 staff chatted inside.
Today I showed up to pick up my wife's order. She asked me to send her photos of the items because …
1 month ago
Elizabeth Viajera
Booked two appointments here to purchase furniture and stroller/ car seat had cancelled other appointments during the day for this. Waited 15 minutes no call. Had to call the store repeatedly for a pick-up was told to wait 5 minutes, waited another 15. I'll take my business to SnuggleBugz thank you..
2 months ago
Trapper Pressler
Definitely not a reliable place to buy your kid's stuff. Worst customer service experience EVER!!!! The managers are not committed to customer satisfaction at all. You buy something, and when picking it up, you discover it is not the right item, and the staff keep pushing it up to you!! Unbelievable!!! Not recommendable AT ALL!
2 months ago
Yinairy Burgos
Hmmmm... not impressed guys. I was going to leave a slightly better review for you but you have t start responding to them! I’m an SEO & Content Specialist and I can’t tell you how important it is to engage with your customers. Not …
2 months ago
Yulin Chen
I came with my husband today to get a car seat for our daughter and was BLOWN away with how helpful Cecil was! He was incredibly knowledgeable and after looking at countless car seats online and being on review overload, it was so helpful …
5 months ago
Bob Lage
Me and my husband went to the WCK store with little knowledge of strollers, car seats and gliders and found the sales staff very helpful. We asked the staff "which stroller would you buy if you were us?" and the sales person who helped us …
3 months ago
Ruth Holsinger
Spoke with Jas on the phone and she went out of her way to check the stock at other stores since their location did not have it. They then arranged for shipment from another store directly to my home - and processed the order on my behalf. …
3 months ago
Caleb Richardson
I ordered an e-gift card and it was never sent to the recipient. West Coast Kids didn't respond to my email. I called the store and they told me that tech support would get in touch and they never did. No reason to have this much trouble sending an e-gift card. Never shopping here again.
4 months ago
Ronald Gordon
This morning I went in to pick up a prepaid purchase and also buy an item. As I stood in line to pay. There were up to 3 sales staff behind the checkout counter. 1 was keying in while another helped to bag the purchase. I heard the 3rd one …
7 months ago
Amila A
I had the pleasure of shopping here for my new baby who is due in 8 weeks. First off, this store has a wonderful selection of products and there were ample friendly faces to meet my questions with informed answers. As you can imagine, being …
3 weeks ago
Ryan Bennett
Every time we visit West coast kids we are welcomed by the wonderful staff. When we have product questions the staff are well informed and are able to answer any questions.
Just recently we had an issue with our stroller the manager …
2 weeks ago
Junior Morales
My review is in reference to their online store. While their products are great their supply chain and logistics has got to be the worse I have ever experienced. Out of about 6 orders I placed online for items, 3 out of the 6 were either …
10 months ago
Deivydas Cepas
Great selection of quality products. We went in as new parents to be with absolutely no clue of what we needed to get. We were helped by Dameon, who was extremely patient, pleasant and knowledgeable!! He was excellent in helping us decide …
6 months ago
Bart Greenberger
Went to this location today, the staff was very friendly and knowledgeable. We went in looking for a stroller Zack spent about half hour with my wife and I explaining pros and cons for each stroller and also showed us how to switch from bassinet, to car seat. Very happy,
1 month ago
Travis Munger
Very helpful honest staff.
1 month ago
Phyllis Brower
So my Wife and I shopped at West Coast Kids yesterday for some important items like stroller, car seat and bassinet. There was a young man there who helped us out. He knew everything there was to know about every piece of baby equipment …
6 months ago
Alec Chrzanowski
Cecil is extremely knowledgeable and very professional. He gives new parents all the information they need when shopping for a stroller / car seat. His patience is appreciated, he listens to all the customer's concerns and provides full solutions specific to the situation. Thank you Cecil!
10 months ago
Heather Burton
I had a great experience in the store today (Toronto - Bayview). Cessil (sp?) was the man who helped my mother and I chose a stroller. He knew everything about each stroller. He took the time to show us the feature of each and to compare …
11 months ago
Charisse Shaw
The west coast kids Toronto location is so adorable. The staff are so helpful and so not pushy like other places. I can actually breathe without someone giving me dirty looks. I will definitely be doing my baby shower registry here in the future. Bravo
3 months ago
Marcel
I don’t usually write reviews, I’m doing this just to inform people about the kind of service you can receive here. West Coast decided that due to Covid 19 for safety reasons everything you purchase there will be final sale. First of all is …
4 months ago
Ixora T
Christina has gone above and beyond, exceeding customer service expectations. She was super friendly, resourceful and followed up when all hope was lost with my inquiries. I have not experienced customer service in any industry to this …
2 months ago
marek n
We purchased a stroller and were told that it will have international warranty which was the main reason we selected it. Turned out it did not have any coverage outside if Canada. not even in the states. The district manager or owner of the …
2 months ago
Vanessa Ebert
Horrible customer service. Bought several items during the sale days, then decided to return some items. The manager said we can't get refunds on items purchased during the sale. On the day I spoked with 2 sales reps and a cashier, noone …
1 week ago
Ghita Petru
Worst baby registry ever. Do not do your registry here. Their system is slow, registry pages are not user friendly, the consumer experience is horrible. Then we get into alot of issues with their system - for example, duplicated purchasers …
8 months ago
Yuri Gelfman
I am in my third trimester and was slowly starting to freak out that I'm not prepared! All the stores are closed and I need advice at the same time!
Luckily the helpful staff at the Bayview location came to the rescue. They spent countless …
1 month ago
Abhipsa Biswal
PICK UP THE PHONE!
Nearly impossible to get someone on the phone or to have them call you back within a respectable time frame. Very frustrating when you have questions about items or need general help/advice.
9 months ago
Cristina Fernandez
Check EXPIRATION and MANUFACTURE dates!
I bought an infant bucket seat and when I went to register it, I noticed that it had been manufactured over 18 MONTHS prior. I called the store and was told that this was the common amount of time …
1 month ago
Lynn Roosevelt
Worst customer service for online orders. I made an order in early march which was told would not arrive until May and therefore would be receiving a refund, took 2 months to refund my money and followed up with recharging my card because …
1 month ago
Meaghan Bryant
Went with my sister to the Toronto location. The staff were so friendly and patient with us. They also recommended a lot of great products as well. Really amazing service :)
2 months ago
Kenya Smith
Love our brand new nuna Sena Aire suited collection
5 months ago
John Cash
Purchased both a stroller and car seat through west coast kids for delivery. Over 1 week later, I had no updates and reached out to find out if my order was still coming/confirmed. I was told they were still "confirming stock" for my order. …
2 months ago
Vic Tyut
The staff at the bayview location are incredible I highly recommend you go in person to get their help. Cristina went above and beyond to make sure I had everything and was so helpful in getting me feeling prepared.
I was also So grateful …
1 month ago
Jodi Hynes
I had a good experience in the store, but then when I had an issue with one of the items purchased I never received a response to my email.
9 months ago
Mike Torres
Horrible customer service. The staff are so impatient and not willing to help.
8 months ago
c sul
Incredible customer service across the board - app the staff are extremely knowledgeable and give you their unbiased point of view, which I really value. Cecil and the Irish fellow, whose name I can’t recall now, we’re particularly …
2 months ago
Bob Racovites
can you say luxury. The most high end baby products. The Toronto location has the most amazing things for babies.
1 week ago
Roy Deloach
Great selection of high end adorable baby products. The staff at the TORONTO LOCATION are EXTREMELY HELPFUL... i was even offered water.. now thats going above and beyond... 10 stars if i could...**********
2 months ago
Reja rasheed
We bought a stroller there for our first child from Cecil (hopefully correct spelling). He was extremely helpful and answered all of our dumb questions. He spent close to an hour with us just comparing models and assisting us. Will absolutely go back!
3 months ago
T Mack
Great customer service! Upbeat, professional, and approachable. Was impressed during my visit to complete my registry - it was extremely busy as it coincided with a store-wide sale, but every staff member was friendly, helpful, and …
1 week ago
Balaje Raam
Terrible customer service. Don’t order any baby furniture from here as they have the most inflexible policy out of all the baby stores and don’t want to work with you to come to a solution. Avoid.
11 months ago
