West Coast Kids
Baby store West Coast Kids, 1646 Bayview Ave, Toronto, ON M4S 1S8, Canada:
220 reviews
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Address: 1646 Bayview Ave, Toronto, ON M4S 1S8, Canada
Website: westcoastkids.ca
Phone number: +1 416-480-2288
GPS coordinates
Latitude: 43.7071468Longitude: -79.3758885
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reviews
Jeremy Stone
Be prepared to WAIT. Store full of people and only one cashier on. Do yourself a favour, shop online or shop elsewhere.
2 months ago
rick childs
I have never seen staff so unhelpful.
3 months ago
Cory Jens
Arissa and Cecil were both very helpful and patient going through the various twin products that could work for us, including strollers and car seats. Thank you so much for your time!
8 months ago
Hunter Burk
I wish i could give them 0,They don't even deserve 1 Star.
Worst service,After 1 year we settle with them and got the furniture delivered.
Delivery guys left all the boxes outside on our driveway,Wind blew it all around the street and guess …
4 months ago
Bubba Smith
Terrible customer service! Recently made a large purchase only for everything to go on sale three days later. Store manager refused to do price adjustment and suggested that in order to get the sale price I buy everything again and then return it the following week...thanks for making things easy for parents.
6 months ago
Robert Winslow
Great store with wide range of baby products, including best strollers and car seats you can find on the market. The only downside is a price point of products which is not for every pocket.
Special thank you to a wonderful customer service …
4 months ago
Danielle Munn
Great selection and service. Crystal was so helpful and knowledgeable about the products. I would definitely go back.
4 months ago
Christi Henry
Cecil in strollers was amazing. Really knew all the product, was patient with us, and personable. Thanks!!
3 weeks ago
Lina Muriel
Whoever owns West Coast Kids Toronto should be embarrassed. This store is appalling, correction the people that work there are appalling. For a high end baby store (price point and location ) the majority of staff are .....
-unknowledgeable …
6 months ago
Punkie Brewster
Poor customer service. Won't be shopping at West Coast Kids anymore. Needed to buy Life Factory products (replacements nipples) but could not physically make it to the store. They would not accept payment by phone with credit card or allow me to purchase online for an in store pick up and did not offer an alternative solution.
8 months ago
demar mitchell
Do NOT purchase anything online and expect it to be delivered! I had bought a gift for a baby shower and have regretted it ever since. Customer service, or lack thereof, is absolutely appalling! Paid an extra $50 for express shipping (2-4 …
3 months ago
Sally Griffin
Staff product knowledge is excellent and I find their customer service to be great as well. They always go the extra mile to make sure the customer is happy! Selection is good and pricing is comparable, or sometimes better, to other baby stores in Toronto.
3 months ago
Enrique Leon
This company does not care about its customers! They have terrible customer service and are extremely rude. They sell things at such a high price which would make you think you'd have some DECENT service but thats just not the case. They …
5 months ago
Casey Robinson
Can someone answer the phone? Or reply to my email... I need to know if the stroller I’m looking for is in stock
6 months ago
Greg Flasck
I love the store but the staff are very unfriendly. Never had a good experience.
3 months ago
Abel Badillo
Never seem to answer the phone.
4 months ago
Alis Sullivan
Excellent customer service!
3 months ago
karen tuckwell
I unfortunately ately had a negative experience with this company and will not be choosing them again in the future. I was unable to return a cancelled order which was sent anyway because I didn’t have written proof of the approved …
3 months ago
Jack Niclsin
I'm a British Citizen so I was not familiar with baby shopping in Toronto.
I noticed the monopoly by Toys R Us and therefore the limit of options. Choices are significantly different in Canada from car seats to high chairs.
I discovered …
4 months ago
Sharon Karst
Helpful and really nice!
3 weeks ago
Lisa Attenborough
Very rude and expensive. Terrible customer service and poor delivery (dresser came damaged and took over a month to replace - that privilege cost over $200.). All my other experiences have been equally bad. They treat customers as …
3 weeks ago
shari schaefer
Great selection, but customer service is ridiculous. I've been to the store several times, as well as spoke with the staff on the phone, and NOT ONCE has it been an easy, straight up experience. Staff does not seem to care about working there, and the manner with which they provide assistance is just unpleasant.
5 months ago
Carolyn Williams
The service at this store is hit or miss, depending on how busy they are. When they are busy (not like Yorkdale mall busy during Christmas season) the staff get frazzled and forget about the meaning of customer service. They have their …
3 weeks ago
Sam Yoon
Warning whatever you do do not use this company as a online registry they charge a ridiculous amount for shipping. If you don't have time to pick up your items, you get charged twice for shipping to have it reshipped.
High end store with great products but with very low end customer service.
7 months ago
Stephen Dumond
I generally only have a so so experience here and why they have 2 cash registers in the front who can't check you out is beyond me but today I was in the store to buy a car seat and Chris (a guy) was so incredibly helpful and kind. He took …
8 months ago
Jacob Oliver
My favourite baby store in Toronto! The selection is amazing and the upstairs furnitures area is a must to check out! Its beautiful! I found the staff to be super knowledgable and were able to answer all my questions. We ordered our Bugaboo fox and car seat, and will be back to purchase furniture.
5 months ago
S K
BEWARE no parking, asked staff they said ok. Got ticket.
2 months ago
David Hamilton
Excellent selection... Size of the store was surprisingly large for the location they're in. Speaking of which, their address is incredibly central... Staff was very knowledgeable and attracted other similarly knowledgeable clientele!
6 months ago
CA SB
Do not order online or create a registry from this company.
There was a bug with the registry system and dealing with customer support was a terrible, time-consuming and embarrassing experience. In the age of Amazon and other great online …
3 weeks ago
Hector Davila
Horrible experience with WCK. If you want the items you order in a reasonable time, don’t order a from WCK.
A week after ordering my products, I get an email saying they don’t have one in stock and asked if I wanted a different colour. The …
5 months ago
Molly Harris
Great selection of stuff, prices fair. But their customer service is lacking in-store (largely one sales attendant with massive attitude, which is too bad, because their stroller guys are great). But the main reason for the poor review is …
3 weeks ago
Paulmichael Kazas
Everything for baby and kids that you would ever need, in one place! We have bought everything from big items like our stroller & breast pump to fun toys and adorable outfits!
6 months ago
Ahmad Badarneh
Absolutely worst customer service! Will never set foot in this store again for anything for my baby! Manager and regional mangers are absolutely useless and are unwilling to own up to their mistakes and willing to make things right for …
8 months ago
Brooke Armstrong
Lovely merchandise! HORRIBLE CUSTOMER SERVICE. I will shop elsewhere! Two of three times in the store were issues not to mention not receiving the proper item ordered on line.????
3 months ago
Liz T
WCK have a great selection of products and staff are always so friendly! I’ve always received excellent service in store.
Some products can be expensive, but it’s baby stuff (super safe and sometimes all natural) so that’s to be expected. …
3 months ago
Brooke Henderson
I definitely recommend to buy everything for your baby at West Coast Kids!!!
They have great quality furniture, supplies and high qualified staff.
We love this place!!!!!!
Lowest prices are guaranteed!!!!
3 weeks ago
Harold Price
Went on a quiet Monday afternoon and it still took 20 minutes for staff to acknowledge me and offer help. Needed to buy winter boots for a 3 year old boy. It's the beginning of November and they barely had anything left in stock. …
5 months ago
Hayley Geiwald
Being a FTM can be very daunting. There is so much to chose from and I felt very overwhelmed walking into to WCK. HOWEVER, I felt AMAZING when I left the store. Christina is an exceptional manager and truly leads by example. She took me by …
4 months ago
Brad Mast
Best kids store in toronto.
2 months ago
The real
I was completely ignored in this store. Customers carrying Louis Vuitton that came in after me were pounced on and fawned over. I was there to buy an $800 car seat, but I left my Louis in storage so I guess I deserved to be ignored. I had …
8 months ago
Traci
So disappointed that West Coast Kids have forgotten it is about customer service. We are never going here again and suggest that others demand respect when they are handing over your hard earned money.
Received a product with missing …
6 months ago
Seth Somerville
They made me wait a very long time and ended up giving me the wrong information. So I purchased the wrong item and then when I came back they gave me a very hard time to refund me.
6 months ago
Jack Oxenrider
Great if your looking for newer stroller and seats that are only available state side, but REALLY TERRIBLE CUSTOMER SERVICE !
called ahead of time to confirm the item was indeed in stock, got there whole different story
Just a terrible …
6 months ago
Tigran Nahabedian
Westcoast Kids is your one stop shop for all your baby supplies.
I have never seen such a wide variety of baby products in one place.
Not to mention, the staff are extremely helpful & knowledgable.
Although they can get quite busy the service you`ll recieve is well worth the wait.
WE LOVE WCK
6 months ago
Nancy correa
After having very marginal service in store, I came to return an item that was the wrong brand, 11 days after purchase (I had spent $700 and was returning $150). Not only did I have to make a fuss to be allowed to return (returns must be …
3 months ago
Ailean Dunsmuir
Worst customer service I have ever dealt with, they have no information about the products they sale, specially the furnitures! Basically you have to google all the details of any itmes you want to purchase and just go there and pay for it, …
5 months ago
Fantasia Lord
Excellent, ordered a bassinet with West Coast Kids and it was delivered to our home promptly and efficiently. Was impressed with their website and how easy it was to complete the process on lines compared to one of their competitors.
5 months ago
Shoukat Ali
Not as good of a store, selection, or staffing as previous owner. Will probably never go back or refer them. I can see why the store is not as busy as before.
Edit: Have been to the store once again, first time since around 8 months ago …
4 months ago
Tete Thomas
Customer service is HORRIBLE!!! Do not waste your time on this company!! Take your business somewhere else!! To echo the other reviews, no one picks up the customer service line, and youre on a constant hold to eventually being …
3 months ago
Leslie Soto
Upon arriving, no one greeted me but acknowledged I was in the store by staring at me as I browsed around. There were no associates in the store so I had to find everything myself until another customer asked for assistance. An employee …
6 months ago
