West Coast Kids
Baby store West Coast Kids, 4428 Main St, Vancouver, BC V5V 3R3, Canada:
220 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 4428 Main St, Vancouver, BC V5V 3R3, Canada
Website: westcoastkids.ca
Phone number: +1 604-558-1182
GPS coordinates
Latitude: 49.2452644Longitude: -123.1010853
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reviews
Husniddin Abdurakhmonov
My husband and I went by this Saturday since we were in the area to get some more baby item info. Pauline and Angelica were amazing! They went through all our questions about strollers and baby carriers in such great details. They went the …
2 weeks ago
Susan Spencer
BEWARE, West Coast kids sells really old car seats, and seems to think it's ok!!! They just shipped me a 4 year old car seat, that's more than half way to expired. Their excuse? Oh it was on sale. No markings "as is" or description of the …
1 month ago
Omar Reynoso
So I have shopped at many local Baby stores and have some online orders no problem. I ordered a sleep sac on April 21, a week later I am notified the item wasn’t available and was offered alternatives. So I agreed as long as it arrived for …
3 weeks ago
Erik Rubin
I purchased a stroller online with West Coast Kids for a baby shower gift. I was informed it wasn't available in Richmond but on their Main St location in Vancouver. When I went to pick it up with an order # only, the staff were puzzled and …
3 weeks ago
Hira Minhaj
Beautiful store with veraity of beautiful products for babies. The store is very expensive. For example, onesi cost around 45 dollars. There are cheeper stores .
7 months ago
derp derpstein
I was shopping on April 29th for some toddler apparel. The service I received from all staff was very personable but Isabelle went the extra mile in assisting me. She went through every section to find styles and sizes so I didn’t have to, …
1 month ago
Arrow
Fantastic service - I highly recommend this store both for range of products, competitive pricing to other local stores but most of all excellence of staff!
My husband and I went to West Coast Kids looking to try out a specific stroller we …
1 month ago
Ashley Dimauro
My partner and I were a little bit nervous about going to West Coast Kids as it seemed overwhelming, especially on a Saturday morning. However, Angelica calmed our nerves and was so helpful and patient. She asked us lots of great questions …
1 month ago
jonathon ballard
My husband and I went into West Coast Kids this weekend to start our stroller shopping journey. It is our first child, so we had no idea what we should be looking for. Pauline, the employee that helped us, was a lifesaver. She was …
2 months ago
Karen Dew
My partner and I both agreed that we received top-notch and caring service from Angelica. We were looking at both jogging strollers and convertible car seats for our little bun in the oven, and she took plenty of time - at closing time! - …
2 months ago
Leah Cawthorn
WOW. i can't actually say enough about how amazing my experience was with Angelica. I live about 1 hour away from the store and called 5 minutes before they closed as i thought i had a "quick" question about a stroller.. turns out it had a …
2 months ago
Chris Miller
Have always liked browsing here and just made a first purchase. Pauline was so knowledgeable and put us at ease making our first large purchase (stroller). She knew every feature and helped us make a great choice. We really loved her and …
4 months ago
Jonathan Zamora
When my husband and I arrived at the store, I was immediately greeted warmly by a representative of their company. The store was clean, well put together and a large portion of products on display to make our lives easier. I specifically …
6 months ago
Mark Rivero
Myself and my partner have been into the Main Street store numerous times over the past few months, every time we have been met with a warm welcoming, smiles and great customer service. We have purchased a few items now- most noticeably our …
1 month ago
Julietta Williams
Excellent store with great products, for me it's the best baby store in Vancouver. They have different options from different brands. I was attended by Erica and the service was wonderful, she gave me all the clarifications I needed and answered all my questions. Thanks.
1 month ago
Boris Feldman
I have bought so many items (carseats, cribs, stroller, mattresses, travel cribs, high chairs, clothing, toys, etc) for both my sons through the Vancouver West Coast Kids location and have always been thoroughly impressed with the staff and …
4 months ago
William Martin
Went in recently to shop for a stroller and car seat and both my wife and I were feeling deadlocked trying to choose what to get between all the different models and compatibility considerations. Thankfully Pauline took the time to talk to …
4 months ago
Vera Dupont
The store has excellent products, no question.
Unfortunately when it comes time to pay for it the nightmare begins, every time... there could be 3 people in line and 7 people behind the till yet it still seems to take 15 minutes to get …
2 months ago
Kelly Archer
Fantastic experience purchasing a new stroller for our soon to be newborn. Pauline was very helpful and knowledgeable. Customer service was great. Recommend.
4 months ago
Heidi McCaslin
Before today, I enjoyed shopping at West Coat Kids for their great selection and products. During my visit today, I was about to purchase a beanie that had a loose pompom. While I was waiting in line, the pompom fell off so I informed a …
4 months ago
Mike Brothers
I am not someone who ever bothers to do a review, but our trip to this store deserves a review (i clearly understand why it gets such a poor rating). The store itself is nice and well stocked, sure it’s pricey but it’s that kind of store. I …
5 months ago
Jon Fitzgerald
I am very impressed with their knowledge on their strollers. Marco was amazing at helping my husband and I choose the perfect stroller that can accommodate our lifestyle. Unfortunately, I wasn't impressed with their covid protocols. There …
3 months ago
eshwar persaud
Customer service has been consistently poor the several times that my wife and I have been in to shop and pick things up. There’s an atmosphere that the staff are not really looking to help the customers which makes you feel like they have …
3 months ago
Dale Gallagher
Had a fantastic shopping experience here. Pauline was the name of the staff who helped us. She was kind, friendly, patient and very knowledgeable. We spent longer than expected in the store and learned a lot about their offerings. Will definitely be going back and purchasing from West Coast Kids.
4 months ago
Grace marcum
I was 12 weeks away from giving birth, right when the pandemic hit (I was visiting the store Mother's Day weekend). We unfortunately had our hands strapped as most places only had what was in stock in their stores (we had to purchase a lot …
2 months ago
Samuel Hoffman
This feels like beating a dead horse now looking at all the 1 star reviews. I wish a read them before.
We ordered a Bassinet add-on for the babyzen yoyo along with other items. At the time it said it was available. On checkout it said it …
3 months ago
Anna Kokko
IF COULD GO BACK IN TIME AND CHANGE ONE DECISION IN MY LIFE, IT WOULD BE NOT TO HOST MY BABY'S SHOWER AT THIS DREADFUL STORE.
Yes it is as bad as the reviews say, but WCK are in a market dominate position where they have lack of …
1 month ago
Janet Rosen
Loved my experience here! The staff are always friendly and welcoming even during busy times. I feel like I'm a valued customer each time and the staff ensures all my questions are always answered. Definitely will be returning for all other baby supplies.
7 months ago
Princola Jackson
Wonderful experience and service this weekend!
I was in on both Saturday and Sunday. Saturday I had great help from Bella (in getting my registry set up) and Angelica on all things strollers! I am expecting twins this September and had no …
1 month ago
Jonathan Ross
My husband & I went to West Coast Kids because we needed help deciding what type of stroller & car seat are best for us. Pauline was amazing in helping us determine what we need based on our lifestyle & needs. She even kept suggesting ways …
7 months ago
Asmat Khan
Blatant fraud in the return policy. I bought the 4mom infant seat and explicitly asked whether I was able to return, and they told me that as long as I do not open the seat and other parts are in perfect condition, then it is fine. It …
3 months ago
Elsa Payne
I went in on a busy day and as soon as I came in I was asked if I needed assistance. I said I needed help with a stroller, the associate didn’t know much about the brand I was looking at and quickly found another coworker who had more …
5 months ago
Victoria Frick
Terrible customer service. Have been 3 times and every time it just gets worse. Completely ignored by 3 sales assistants while standing waiting to be served at the cash desk. All unpacking boxes or on the phone - not one even acknowledged …
3 months ago
lakrisha gill
Very bad managed store, charge wrongly until you yourself realize and called multiple times to solve it. Be careful with your money and check each transaction!
1 month ago
Rick Silvey
The customer service/sales staff in this store are AWFUL!! After selling us the last stroller available (floor model) of the brand/model we wanted, the sales lady tried to get us to buy the infant seat to go with it. She asked us over TEN a …
3 months ago
Meredith Chase
I accompanied my wife here on the weekend and it was terrible. Although we lined up to get in, once we were inside there were zero Covid protocols in place. I honestly felt more anxious in this store than anywhere I have visited in the past …
5 months ago
Cynthia Patrick
I didn’t end up purchasing anything today, but I wanted to review my customer service experience at West Coast Kids: so good!
I went in to inquire about a window display and the sales associate was so above and beyond to get me information …
11 months ago
Sunnie Lopez
I Become a client this year while expecting my new baby... and since the 1st purchase the service has been outstanding. Yesterday I had the opportunity to shop in store at Main Street- vancouver and I have no words to describe the store …
3 months ago
Alexa Shinn
I will NEVER step foot in this store again, nor support this company, and recommend it to anyone especially any family and friends of ours that are expecting. My husband and I went to the main street location, and this was our first time at …
6 months ago
Jose Hazel
Helpful staff, great merchandise and everything you need for your baby. Refund policy isn’t great and their prices are a bit high.
3 months ago
Dan Betts
Worst customer experience ever. We went to the store to purchase a stroller and receive advice from staff. Never again. The store supervisor is not able to support you at all, long story short they had inventory issues and told us we …
6 months ago
Ramon Sanchez
I don’t know what all these reviews are about. I wasn’t gonna come but was in a jam. Very nice and pleasant staff got some good help for what I was looking for. Part of me thinks this is 2020 emotional people reviewing them.
9 months ago
Amanda Bettencourt
Even though it was incredibly busy, the customer service was top-notch, with plenty of extra staff on call to help if required. We're very happy with our purchase and the overall experience.
5 months ago
Herman German
I’ve been a WCK customer for a few years now since the birth of my child, and have always had good experiences. I had called in to the Main Street location in Vancouver to place an order for curbside pick up and was surprised in speaking …
10 months ago
Denis Egorov
I wanted to leave a review on Chi who was helping us October 17 making a purchase on a crib and dresser.
My wife and I have been in your store numerous times and dealt with numerous sales people some helpful and some not so helpful, until …
8 months ago
T C
I do NOT recommend this place. I wanted to like this store but I simply can't. Every time I go in, the staff don't seem engaged with helping and don't seem knowledgeable. I usually shop alone because when I ask a question, the staff usually …
10 months ago
Hemani Kumar
A very frustrating experience. This place wasted two hours of my life today. The staff is completely inadequate for the number of people they allow in the store.
2 months ago
Joe Henkelman
Like many other reviews mentioned. Customer service here is ZERO especially for such an overpriced store. My husband and I spent literally thousands of dollars here (from car seats to breast pumps to basics). and would expect much more.
One …
5 months ago
David James
My husband Markus and I love that place! He goes regularly and always raves about their customer service! Great product selection! We are happy customers!
9 months ago
Mark Jackson
Products are good but really poor client service.
I went to return a few things at the Main Street location in Vancouver today. When I purchased them, I paid with Apple Pay (iPhone) so I was expecting to get my refund on my phone. But then …
10 months ago
