West Coast Kids
Baby store West Coast Kids, 4428 Main St, Vancouver, BC V5V 3R3, Canada:
220 reviews
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Address: 4428 Main St, Vancouver, BC V5V 3R3, Canada
Website: westcoastkids.ca
Phone number: +1 604-558-1182
GPS coordinates
Latitude: 49.2452644Longitude: -123.1010853
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reviews
Matthew Garcia
It was a well organized store and they have lots of items in stock for family with babies. The cashier lady was very polite and friendly to help us and informed us of the 20% off discount kindly. However, the other staff were not really …
8 months ago
Erianna Geromitsou
We we’re gifted a 300$ bassinet attachment to our stroller from West Coast Kids. We decided to return it as we did not think we would be using it very much and would prefer to spend the 300$ on other things.
While trying to return it, we …
10 months ago
efren chavez
My husband and I were at West Coast Kids in Vancouver on main Street and we were blown away by the customer service we recieved by Sydney. Sydney was extremely patient with us and explained everything we needed to know about strollers and …
6 months ago
Anthony Court
Everyone should know how deeply lazy the staff is here. We ordered a crib and dresser 14 weeks ago. Called today to check on the status of the delivery as we were told it should be in by 14 weeks. They said it’s “en route”. I asked for a …
9 months ago
Shrinimurugesan
the store manager gave misleading information regarding return policy, didn't explain the policy clearly in person but kicked me out of store saying will call me later, but then the next day when I called myself she gave completely opposite …
6 months ago
Angela Patman
I have shopped here 2x and both times the customer service has been extremely poor. Some employees that I have interacted with are kind hearted; my first visit a sweet worker helped me with baby sunglasses. But she said she was not allowed …
2 months ago
Kim Cumming
Consistent lineups every time I’ve been. Misinformed staff due to high turnover. Overcrowded with little adherence to COVID prevention policies. All round frustrating store.
7 months ago
Raymond Tammany
Horrible customer service. Take your money literally anywhere else.
3 months ago
Annie Johnson
My husband and I checked out the West Coast Kids on Main Street for more ideas on what we need as soon-to-be parents. We were focused on checking out the cribs, mattresses and bassinets. One of the workers that day, Pauline, spent time with …
3 months ago
Momo
We had above and beyond Customer Service from Yvette - very knowledgeable and spent a long time with us going over the relative merits of several different strollers, car seats and play pens. No pressure to buy whatsoever, just a ton of …
2 months ago
Alexandr Martinov
Just buy from Amazon.
Does anyone ever have a good experience at this store?? Poor customer service, congested store front, long lines, poor return policy, discounts that only apply to minimal items, problems with 'my account' every time …
10 months ago
Ingrid
Our encounter with the store manager Robin has been awful. I have faced nothing but disrespect, lack of communication, promising to call and not following up, and the cherry on top; being called dishonest. We had an issue with our stroller …
11 months ago
Greg Baker
Customer service is so key & all of the ladies here kill it! We took up a ton of their time having inventory checked & the manager having to call different locations. Just super nice, helpful, & good at their jobs.
1 week ago
Azra Mahmutefendic
Outrageously bad customer service. A baby bath was purchased off my registry and came missing a key part. I have spent over two weeks trying to have it replaced, with this store repeatedly making errors. They began sending updates to the …
11 months ago
Henna
Terrible experience. Staff was not helpful with an online return, he was very condensing and made up tried to make up excuses on not accepting my returns. Claimed I was past the return period (I was not) and also said my items were on …
11 months ago
Margot Noel
We have had only poor experiences with West Coast Kids as we ramped up buying supplies for our first-born. Customer service is terrible unless you're going in just to purchase and get out. Do not try to return anything. I understand that a …
8 months ago
hardita patel
My wife and I registered for our baby shower at WCK's and impressed with the wonderful customer service from Christina. She spent a lot of time with us and was very helpful and knowledgeable. As soon to be new parents, we had a lot of …
5 months ago
Jaan Altosaar
Madeline was super helpful as we compared stroller options. Thanks!
7 months ago
Samiat Balogun
TERRIBLE customer service at every visit. Most recently, I was in store and making a purchase at the cash register. I had swiped my pre-paid mastercard and the transaction was approved when the clerk notified me that they don't accept …
11 months ago
Kaitlyn Bohan
Very sad to say, but this place has such bad service. Which is really sad especially during covid times. The staff there are unfriendly and rude.
7 months ago
onur ugur
Whatever you do, NEVER order online from them. They have triple charged my credit card for an order. Half the items didn't even show up after 3 weeks when it was supposed to come in 1 week. They sent me a fraudulent email saying all items …
6 months ago
Jeff Lucky
Meylin is a great sales associates that explained the difference between infant car seat and convertible car seat. Finally she helped us decide the ideal carseat for us. Great services and good experiences.
3 months ago
Lawyer YAROVIKOV
My first impression was positive, as they are quite well stocked and their online registry seems to work well. However, when I went to visit the store in person, I realized that their customer service is very lacking & the sale staff come …
9 months ago
Cashton James
Staff's service to a paid customer was not acceptable. A father to be came into the store with a stroller that was still in plastic wrapping trying to get help or return or some one to assist in what looked like a defective product. The …
6 months ago
Patrick Bishop
WCK (Vancouver store) is hands-down THE worst shopping experience.
After months of COVID-19 lockdown, I was excited - as a first time mother to be - to finally break from online shopping and get myself to a retailer. My first stop was WCK …
10 months ago
Damien Earl
Yeah, so many complaints about their customer service here, clearly they really lack some basic customer service especially when it’s busy. However why do people still shop there, mainly because they lack major competitors in Van area. They …
3 months ago
Surgical Fever
I was sceptical to go here because of the reviews but don’t judge a book by its cover. All the ladies helping me were friendly, kind and very helpful. Even finding the items and bringing them to me. I’d definitely go back!
2 months ago
Anjali Kant
Have to give a shout out to Christina who is a WEALTH of knowledge and is incredibly patient and personable. She educated me on the differences of car seats / strollers to details I never thought about and it actually shifted my decision on …
3 weeks ago
Charles Andrews
I used to work here, and I can tell everyone who is complaining about customer service that it is because management is horrible. Not sure if the manager who used to manage us still works there, (she shouldn't be) makes all employees work …
4 months ago
C Simmons
The death of retail - After 2 months in lock down due to the pandemic, I was so excited to be able to return to a store and look at physical merchandise and having some real interactions with people. Boy was I disappointed with Westcoast …
1 week ago
Santo Chang
ZERO stars if it was an option. I am very very upset at west coast kids. When my child was born I wasn't fully prepared for what I needed. I admit, it's my fault. But when i called to make an appointment to go to the store which was …
1 month ago
Gaby C
I was in there today and I see nothing as changed with the service . Three service people at counter and I waited and waited for no reason and no acknowledgement. Nice that the manager responds to all the comments about poor customer service but why not do something about it, PLEASE! Loyal
customer but not much longer.
2 months ago
Lauren Lerch
Really hit or miss from a customer service standpoint. I went in on my own (soon to be dad) and was practically ignored/avoided by sales reps. Went in a week later with mom-to-be and they wouldn't leave us alone. Went back in on my own …
2 months ago
Enzo Gatz
Shop here few times, customer service is always bad!
5 months ago
Michael Bozik
Ordered a specific cream from their site. They sent me a cream they dont even have on their site. They made me jump through hoops to send it back. They ended up re-sending what was supposed to be the correct item. When I got it, it was the …
3 months ago
Marleine Tutor
West Coast Kids is a very busy store, and now we know the reason! They offer a beautiful selection of quality items, and they spend time to answer your questions. Having a kid is a wonderful experience but it's very complex: with sound …
3 months ago
sabrina stewart
Great customer service! Unfortunately due to the lack of cash registers (2 accept cards and 1 is cash only), the check-out line can take awhile. However, the workers do their best to help everyone and work as professionally and efficiently …
3 weeks ago
smokey robinson
Nice store, good products - TERRIBLE service. Today I waited 10 minutes to pay (no line up) for seemingly no reason ? Unfortunately it is a recurring theme every time I have to go there. I can’t wait till they get some competition in the …
2 months ago
Martinique Voshake
Went in to buy a stroller and car seat and the service was amazing!! So many good things in store and a very knowledgeable and thoughtful staff!! Will absolutely go back and I recommend you to do the same!
Also, it was busy and the cash out process was a breeze!
2 months ago
Martial Grucker
We love shopping here for all baby gear! Staff are always wonderful and very knowledgeable. We went in today for a convertible car seat and the sales associate who helped us was fantastic! She was kind and patient and answered all of our …
3 months ago
Katie Liang
Just visited the Vancouver location. Terrible customer service and lack of product knowledge. I approached the cashier to ask a question, but was completely ignored. Very unfortunate that I’ve had to purchase things here in the past. I …
4 months ago
Christopher Shedyak
Was quoted a price on two car seats to only be gouged an additional 30% when i went to purchase. Manager said her employee was wrong and that she could do nothing. Dishonest and unreliable. TT
2 months ago
Tami Patel
I was in the Vancouver location yesterday with my husband and daughter looking at strollers. A young woman, I believe her name was Eva, helped me look for a stroller for my needs - we were looking for one with a kickboard that could …
2 months ago
Camielle Landolfi
Great products but don't come here if you're in a rush (I've waited 10 min + at the cashier, while staff finishes their chats) and customer service is very poor in general. If you are looking for help/information this is not the place to …
3 months ago
James Hall
West Coast Kids has a great selection of infant products and also, made me feel extremely comfortable while shopping. Emma did a wonderful job assisting me find the right sleeper for my needs and making sure my experience was the best …
3 months ago
Rebecca Burnside
Anna was THE MOST helpful person I’ve ever come across in any store let alone a baby store during Black Friday sale weekend. I got everything I needed for my baby I’m one go. Best baby store in Vancouver!
5 months ago
Sunny
My experience shopping at West Coast Kids was wonderful. Staff was very helpful when looking after me. Emma was willing to show me various options and go the extra mile to help me find the right jellycat and sleeper for my daughter. Highly …
3 weeks ago
Kamal Roz
We went last weekend to shop for strollers that can accommodate twins and we had the BEST experience. The sales clerk on the floor, Anna, was so helpful and gave us really good information and feedback. She took the time to demo at least three of the strollers we were looking at. She was very knowledgable and honest. Thanks, Anna!
3 months ago
Phil Santopietro
Loved the selections in the store. We had bought our car seat in this location. We were browsing in the store to see the car seat we were thinking of buying in person. We walked in 30 mins prior to the store closing and they were pretty …
3 months ago
Jatin Patel
It was a great experience. This lovely girl Emma helped me with registration and showed me some great deals! My little girl looks so cute in her new outfits and new stroller! Thank you so much Emma, you're amazing!
3 months ago
