West Coast Kids
Baby store West Coast Kids, 4428 Main St, Vancouver, BC V5V 3R3, Canada:
220 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 4428 Main St, Vancouver, BC V5V 3R3, Canada
Website: westcoastkids.ca
Phone number: +1 604-558-1182
GPS coordinates
Latitude: 49.2452644Longitude: -123.1010853
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reviews
Nima Afrasiabi
This place has just the worst customer service. They seem to have copious amounts of staff, but they all seem to lack basic product knowledge or any customer training. Every time I am there, there are at least 6 people standing behind the …
4 months ago
Vic R
We bought most big ticket items here such as crib, mattress crib and stroller. They carry a lot of interesting baby things. It's a bit pricey, however when they have really good sales.
Staff service is hit and miss, some days they are very …
6 months ago
Denise Waterman
I bought something from West Coast Kids and came back to return it a few days later. I was told that returns had been disabled in the system due to Black Friday....except it’s the following Tuesday. There was no returns all week due to them …
8 months ago
Amanda M
West Coast Kids. Bad service manager Richal. Came into the store and two staff said welcome. Another stuff said it is a private event and you can not be here. Excuses me? I walk in during your business hour and two people said welcome. I …
3 weeks ago
Gail English
They have a lot of nice stuff but the business model is from another era. Every time I go there I end up WAITING for a salesperson to give me the product to buy. The staff always seems overwhelmed and is usually rude. I wish I could just pick what I want from the shelf and be done with it!
3 months ago
Sunil Mushran
I came into the store looking for a birthday present for my nephew and the lady (I forgot her name) was so helpful and made my shopping experience care free. I strongly recommend this store for all your baby needs.
9 months ago
Katie A
got the car seat at main street location. at the cashier they were saying this is for the final sale and it can not be returned. I asked that even if the box is not open, i can not return? and this is not even on sale. The cashier was …
3 weeks ago
Anthony Lewis
Don't know how they are in business. I spent almost 2 hours in the store on Main street and I could not have any proper answers to my questions. It seemed like I was bothering them asking questions about the products I was looking for. I …
6 months ago
Shannon Villa
The staff at the Main Street location were very knowledgeable and a pleasure deal with. They helped us find the perfect crib and carseat within our budget. Their product selection is great and they offer options from both the mid range to higher end. Would highly recommend!
10 months ago
Brad Kingsbury
Went to the store this weekend during their 20% off storewide spring sale. Despite it being super busy, I received excellent service from Ana, who helped me select and purchase a new crib and mattress. She answered all of my questions, …
4 months ago
Candy Jolin
Absolutely horrendous experience with Westcoast kids. Terrible customer service. They are liars. Promise one thing but can't deliver.
Will give more details soon. Let's see what their senior management does.
Avoid at all costs. Much better places out there to buy products.
3 weeks ago
Ace
Emma is really friendly when I came in and has helped me with a registry, i would definitely come back because of her customer service
6 months ago
Gala Ger
Worst return policy and worst customer service. After looking at a number of different strollers on a few shopping trips we finally decided on one to purchase. When we got to the till it rang up as $500 more than the sticker price and what …
3 months ago
Cyril Walker
As a soon-to-be mom I first walked into West Coast Kids very intimidated about how little I knew about what my son may need. After 2 minutes of wandering aimlessly, I was approached by one of the floor staff and asked how she could help me. …
9 months ago
Zeke Escamilla
Terrible customer service. every time i went to store, i had to wait hours to get information or checking stuff in the inventory. My guest bought over $5000 gifts from this store. During the buy- out i had a couple of other items and they …
3 months ago
Barbara Sholders
This place has a great selection of all the upper end baby stuff including furniture and toys etc. If you are shopping on a budget this is not the place for you but the quality of the items are much higher than a Baby's R Us and you really …
10 months ago
Henry Lucy
West Coast Kids has a good selection of high-end baby gear but the staff at the Main Street location make shopping there a painful experience. Most items I registered for were sold out online. Returning/ exchanging any item is always an …
6 months ago
larry yanausch
Ordered some boots that were to be shipped to my house but experienced issues with the delivery. Rather than covering the cost of reshipping since the error was not on my end, Westcoast Kids passed the shipping penalties from Canada Post …
4 months ago
Kola J
I went to shop for all our baby furniture, a stroller, a carseat and other goods. After waiting around, a lovely employee, Pauline, started to help us, and she started to give us a great demonstration on the stroller we like. Half way …
4 months ago
Matt Mcinnis
multiple issues at the till, because it takes at least 5 minutes or more for someone to show up to check you out. So my best advice dont show up with cranky kids, 8 months pregnant, or hangry. Enter this place with patience and forgiveness
3 months ago
Patricia Rivera
Went shopping with the wife for strollers. Staff knew nothing and were rude. Go to another baby store to save your self the headache.
3 months ago
Lee P
My wife and I purchased a travel crib for our son in December 2017. At the time of purchase, we asked about the return policy and were told that if we brought it back in the original packaging we could get a refund. We tried the crib and …
5 months ago
Aneke Pomeroy
Well laid-out store with lots of selection, but the absolute worst customer service my wife and I have ever experienced. We've been forced to go back multiple times because they have some of the best selection in Vancouver, but each and …
6 months ago
Riley Waite
Beautiful store with a great selection of product but POOR customer service. I purchased an item online during a promotional period where a discount was offered. The item arrived and unfortunately the size didn't work. I visited the store …
3 months ago
YUZE SONG
Absolutely horrible service. Ordered on Black Friday as a Christmas present for my niece. It is now Dec 11th and they are telling me to wait another 4 weeks. How ridiculous is that?! Why post a sale with stock you dont even have. I …
6 months ago
Wyatt Page
Went with the intention of purchasing a new stroller for our little one. Wanted to have a look at two models by the same brand. When we arrived they only had one of the two models we wanted to have a look at. Asked the sales clerk for help …
3 weeks ago
Tony Jenkins
I've been to this store 3 times now and every single time I've left dissatisfied. There are so many people working but none of them ever ask you if you need help. I tried to leave the store through the ramp because we brought our stroller …
9 months ago
Alan Wilson
Love this store everything in one stop! Always match prices . However the customer service is great in the Main Street location and everything is nicely organized I do not recommend the Richmond location customer service is horrible!
8 months ago
Allan A
I 100% agree with all of the 1 star reviews on here. It was difficult to find anything in the store, especially waddling around at 9 months pregnant. No one willing to help. When I finally tracked someone down, they were completely …
3 weeks ago
shekinah kim
If you can't buy something anywhere else and this is the last place on earth to get it, than take your chances. But I STRONGLY recommend you do NOT leave the store without the product you are purchasing and when you do leave, make sure you …
7 months ago
Aleasha Mascarenhas
I have read lots of reviews about poor customer service at West Coast Kids. I have been here only a few times, but I'm perplexed by those who had these experiences, and who they had them with. My wife and I were looking for strollers and …
3 months ago
Stacey Marie
Went in to see what baby carrier would fit best for my 2 month baby. Customer service lady could not speak English and really didn't help at all. I was the only one asking questions of my needs/wants and her replies were a head nod. …
4 months ago
Devon Thrash
Staff here are extremely helpful and friendly. Have been buying all our stuff from here for past couple of months and they have been great.
9 months ago
SANA KIKHIA
Vancouver branches, specially the Main street branch are the best kid's/babies' shop in Vancouver.
I'm amazed with customer service that I've got from them.
I would like to thank the Main street branch, store manager, "Gordana", who always …
4 months ago
adolf hitler
Avoid this overpriced store with extremely poor customer service. Someone bought my girlfriend a gift on order and unbeknownst to her, the order was cancelled due to the item not being in stock. However, WCK decided it wasn't necessary to …
8 months ago
Linda Clark
Worst customer service I ever had in my life. I can not understand how people are still buying in this shop. It is crazy overprice and when you finally decide to buy something they never have it in stock and you should wait a month or more. …
4 months ago
Joseph Lyles
I ordered a car seat two months ago and was told it would arrive within 6-8 weeks.
I went in the store around the 6 week mark and was told they were going to look into it and let me know. Nothing.
I went into the store yesterday (it was …
8 months ago
Lydia Bierer
Trying to buy new car seats as our car has been stolen and we have lots of insurance money to spend but no one to help me or answer my questions or even ask if I needed help.
4 months ago
jason clarke
Emma helped me amazingly with registry. Recommended.
4 months ago
DeeDogg
I had a great experience. Gordanna was very helpful and made the returning process very easy. I ended up returning the halo swivel and buying the fresco bloom, definitely one of our families best buys!
4 months ago
EA
Half of the staff do not know anything about the products to help customers make an informed decision, and some look like they just rolled out of bed. The kicker recently was that a week after I purchased an item, it went on sale, and …
10 months ago
Cynthea Carrington
Review Type / Retail (Grade 1~5)
1. Atmosphere
- Interior Design: 4
- Product Display: 4
- Sales Clerk Professionalism: 4
- Customer Service: 4
2. Products
- Types of Goods: Normal
- Price Range: $$$
3. Price–Performance Ratio: 3
3 weeks ago
Kristal LOng
Avoid this store and most especially ordering anything online at all costs. When enquiring about an online purchase not arriving, they tried to blame my selection of the "Free Shipping" option as the reason for the delay. Low and behold, …
4 months ago
Ryan H
Love this store for my little one's! I agree sometimes the staff are not the best, and not the most knowledgeable, however, I am rating the stuff in the store, it sells itself, lol. Happy the store is on Main Street!!
4 months ago
Annalyssia Coker
I’ve shopped at Westcoast kids for about 5 years now. I can’t say that I’ve ever had a stellar experience with customer service but nothing that prompted a bad or good review. Yesterday I experienced really terrible customer service by the …
6 months ago
Sam Green
We brought back an item that we received with a gift receipt and were told that the salesperson who sold the item made a mistake and shouldn't have given the gift receipt and that we would not be able to return the item. It was a small …
8 months ago
Allen Habtamu
Frustrating experience here. I want to support local shops and went here to buy a crib mattress. Was willing to pay a premium just to avoid Toys R Us or IKEA and I wanted to buy nice organic sheets and a mattress cover. They showed me 6 …
3 weeks ago
Maurio Butler
Good items. Often good staff. Manager can be moody and looks mad all the time.
Parking is difficult to get here.
3 weeks ago
Sissy Lynn
I was trying to support local company but their customer service was really bad when I went to the main street store. I was ready to make a purchase but I ended up ordering online from Indigo cause it is definitely not a local small business store which I want to support. Very disappointing and I walked out from the store pissed.
6 months ago
Akseli koskela
Awful awful service! I bought some expensive shoes for my son and the receipt said full refund within 10 days. I brought the shoes back after 2 days, unworn and in the box and she refused to refund my money. The manager said it’s Christmas …
4 months ago
