West Coast Kids
Baby store West Coast Kids, 4428 Main St, Vancouver, BC V5V 3R3, Canada:
220 reviews
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Address: 4428 Main St, Vancouver, BC V5V 3R3, Canada
Website: westcoastkids.ca
Phone number: +1 604-558-1182
GPS coordinates
Latitude: 49.2452644Longitude: -123.1010853
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reviews
HJDCTTPL
The staff at Main street store are very unfriendly and they are not helpful. I was there today to buy uppababy stroller, and I did already all the researches . However, the staff did not even take a time to speak with me and seems to be …
3 months ago
Hannah Wegmiller
I have given this store a try multiple times and it’s fair to say the service is horrible they have no time for any questions and when you do get service they seem to have limited knowledge of the products they are selling. I find it very …
3 weeks ago
Paula Jean
TL;DR: Christina Arevalo is AMAZING!!
My husband and I are expecting our first baby and I gotta say, it is quite daunting to look at all the gadgets and gear out there. I've been watching all the videos online and reading all the reviews …
3 months ago
Daniel Kleinert
I have no idea why there are so many negative reviews or maybe we just got lucky as we were introduced to Anna and she was so amazing. We have been to different stores and no one else has the information that she had about the items we were looking at. I am going back to see her and purchase those items!
3 weeks ago
Sara Mohamed
Had an issue with a stroller wheel. Anna went above and beyond to help solve the issue. Will be back here shopping - especially with the 10% twin discount.
10 months ago
Larry Korba
I am not normally one to write reviews but I was in Vancouver West Coast Kids a few weeks ago during a storewide sale and had exceptional service. Despite the store being extremely busy, a salesperson named Christina took the time to …
2 months ago
liz Grant
Where do I begin?
Initially, I emailed WCK about a certain product. The SA replied back saying that it's not in stock and that they do not special order products for their customers. There was no indication that they would ever get this …
4 months ago
Steve Perillo
On the website it says: “lowest price guaranteed”
Which is not even close to the truth.
The selection is really good, many of us use it as a show room of online order from manufacturer or other online competitors.
3 months ago
Matt Hollis
Although this store has a good selection of baby items it is overpriced and has HORRIBLE customer service. The store is heavily staffed, however, it seems like no one actually knows what they are doing. It takes FOREVER to check out due to long lines and a poorly organized point-of-sale system.
2 months ago
Jerry Atwell
First time parents here and just went in looking for a general idea of car seat and strollers. Ana, who helped answered ALL the questions we had and helped us find a car seat and stroller that we think that best fit our needs amongst so …
8 months ago
Adrienne Reeder
I've been to this location twice now and it's a decent store with a good variety of items. I made the mistake of going during on of their sales, however, and was in line to purchase 2 hair bows (that I desperately needed for that weekend) …
3 months ago
Doaa Habbeh
They got many stuff for baby in the store, however they have really bad customer service. When I was shopping at the shoes section, two sales chat together and completely ignore me. When I am asking them for size, as they are looking for …
2 months ago
Lisa Meleney
Great selection!
6 months ago
Alexa Barretero
I have purchased multiple baby products from the store. I received a lot of help when I was purchasing the stroller and car seat, but otherwise, I needed very little help finding things.
Recently, I wanted to purchase a child bike seat …
2 months ago
Frank Cordier
Added a baby wrap on my online order,the shipping jumped from $16 to $23 which is no problem for me. However, they informed me the wrap is out of stock and still charging me the higher shipping . Terrible company.
2 months ago
Larry Diamond
I hate this place so much. Unfortunately they have the biggest selection of baby stuff in Vancouver so I keep going back, but the service is consistently slow and terrible. I've tried ordering online to avoid dealing with them, but it took …
4 months ago
Ina Dajci
Ordered a product and was sent something different. Jumped through significant hoops to get a return, and was then told the refund wouldn't be processed for over five weeks due to a holiday blackout. No flexibility or common courtesy in the …
2 months ago
adam peabody
Do not order from this company online. Listen to other reviews, do not patronage this company. They do not keep their website up to date, so if you order from them you might just end up not getting what you ordered. I decided to try out …
4 months ago
p lin
I used WCK in my baby registry as much as possible because of their great selection and to support a local store but I was very disappointed with the service. Orders took 2-5 weeks to get to my place after we had to call them, and ended up …
2 months ago
Sophia Vo
Fantastic customer service by Rachel. We went in with virtually zero experience as first time parents and Rachel spent close to 1.5hrs with us. She knew everything inside out, every detail and specification. She used personal experience to …
6 months ago
Howard Packham
Great shop with amazing variety. Young lady on floor very helpful. When it came time to pay I waited patiently for 14 min - so many staff - none of them customer focused. Normally wouldn't bother - worst customer service in Vancouver-- ever experienced.
3 weeks ago
cara divelbiss
This is one of those situations that I wish google had an option of 10 stars. Not only they have great selection of products but their customer service is also second to none. Everyone in their team is super patient, nice and knowledgable. …
3 weeks ago
Bert Hudgins
You are the best Ana! Always go look for Ana when you shop here. She helped us in 2017 Chrismas boxing sale and July 2018 summer sale too. She is very friendly, quickly and precisely explaining things to you. She understands your needs and …
3 months ago
Tanya Stephens
WORST CUSTOMER SERVICE! Don't even shop here!
I bought a britax advocate car seat ($600!) one month ago online. When the car seat arrived a week later the box was completely smashed in on one side. The box was obviously dropped from a …
3 months ago
Melissa Sallis
Love the selection at this store!!! will be back to spoil my bubba in the future
2 months ago
Tami Iavarone
Great store, great experience! Large variety and helpful staff!
3 months ago
Derick Schanck
I want to love it here. They have cute, trendy, and popular items but, for a “local” “family owned” brand, the customer service is below what I consider a positive shopping experience.
I’ve shopped here a dozen+ times and really only felt …
4 months ago
Alex Leaskas
The customer service gets worse by the day. Stood there for 28 minutes trying to get service when it was not busy. Rude and very unhelpful staff that seems like they try to not help ok purpose. Too bad as they have good product and I think …
3 months ago
Tonkie Nelson
I brought a knot pillow there, been wanting one for a while. I asked the sale person what was the different between the two knot pillow. One was 45.00 and the other one was 75.00. The sale staff were useless. She kept making herself sounded …
3 weeks ago
Ray Wang
Very, very poor customer service! I usually don't leave negative reviews. I believe in spreading positivity and try to keep negative comments to myself, but Westcoast kids customer service is so poor that I just had to leave a review. So I …
6 months ago
Bryce Sinclair
Great products but need better customer service!
3 weeks ago
Coby Ashkenazi
Haven’t experienced them in person yet but wow being on the phone with them was torturous. They are so disorganized while on hold the line was picked up by 3 OTHER staff and I had to argue with two of them to keep me on the line because …
4 months ago
Lian Duan
The service is extremely hit or miss at this store. As a shopper I find myself wandering around trying to find an employee who can answer questions about baby products. We have had an employee literally take a car seat we were looking at …
9 months ago
Mel Smith
West Coast Kids. Terrible store. I came in 7 pm on Thursday because Thursday is only day the stor open late. I am full time work so no time to come but give up dinner time and come on Thursday night. And they told me I am not allowed in the …
2 months ago
Mohamed Saleh
Love this place!!! I am first time expecting mom and I can't rave enough about this store and their staff, my nursery is pretty much equipped with mostly items purchased from WCK on Main even down to the furniture. Everyone is friendly and …
4 months ago
shiwanda crawford
Conveniently located, but there's always at least one person trying to return something in line, and they ultimately get given the run around being told only the main office in Winnipeg can authorize the return. Half the time it's too late …
6 months ago
Paul Cabral
TERRIBLE customer service. What customer service? NONEXISTENT! I’ve been to WCK 3 times and each time my husband and I have been ignored by the staff. When I say ignored, I counted 3 staff walked pass my husband as he was trying to figure …
6 months ago
Lisa Georgalis
I wish I’ve read the reviews before I went there! I didn’t know such bad service even exists! Wasted a whole hour by the car seats section waiting for someone to help! I asked for help few times and eventually was sent with a very …
3 weeks ago
sergio santos
I am not picking on the Richmond location just the store in general. I bought a bath toy that did not work as was advertised and they wouldn't return it citing their policy of health and hygienic items - I tried the product out in the sink …
3 weeks ago
Dawn Waxler
Very Slow turn around. 10 Days after my order was received I was notified that one of the items was not available. I chose a different item., this took another week before it was shipped. Two weeks after the order was placed. And now …
3 weeks ago
Uzair Saqlain
Over-priced and the worst customer service. I have request to do a price match with Amazon but rejected. She said freight charge is the issue but I’m with AMZ prime. Good luck with the stupid retail price + poor service. Everyone will …
6 months ago
Aloming Tasker
First class service from the beginning. Purchased a crib and mattress. Everyone so helpful. Didn't have the color we wanted. They got it shipped from another store the following day. Every person right down to the gent who put it in our car were super helpful. Thanks Westcoast Kids!
6 months ago
Brian Sherwood
Worst customer service I have experienced in my life. I am not exaggerating. Even if you order an item that is hundreds of dollars, they take weeks to return your call. Once you speak to an individual there they are condescending really …
9 months ago
Miguel Valdez
Emma was very wonderful showing us the product and sections around the store. Will definitely be coming back
4 months ago
Givago Oliveira
Awful negligent post purchase customer service. It’s not worth buying from here.
3 months ago
Aaron Calkins
The only reason I am giving this store a five star is because one of their staff Amber has great product knowledge and knows what she taking about...
She helped me to figure out my stroller installation problem... Also helped us to choose …
3 weeks ago
Erik Stieringer
Great Main location. Well stocked and helpful. Can find what you need all in one place. Some items are more pricey than others due to brand names but the common brand items are market price. Online ordering handling time takes a while so get it in store if it's urgent.
8 months ago
Sky Hayes
I have never seen such bad customer service ever I. My life. The staff including the manager. HORRIBLE SERVICE!!!! I will NEVER step in to this store again.
3 months ago
valerie Wilson
I've only shopped here once, but the staff was friendly and not pushy and let me browse for a long time without hovering. Great selection of baby clothing, accessories etc. and good prices.
I'm updating my review because I recently …
6 months ago
Alexis Gonzalez
We've spent a good part of the last 12 months planning and researching our needs for the upcoming arrival of our baby, and we started at WCC as it was the closest to our home, and we have to say we couldn't have been happier with our …
10 months ago
