West Coast Kids
Baby store West Coast Kids, 1646 Bayview Ave, Toronto, ON M4S 1S8, Canada:
220 reviews
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Address: 1646 Bayview Ave, Toronto, ON M4S 1S8, Canada
Website: westcoastkids.ca
Phone number: +1 416-480-2288
GPS coordinates
Latitude: 43.7071468Longitude: -79.3758885
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reviews
Kannan Ramasamy
Christina was wonderful. She tracked down a crib in her warehouse that my son and his wife thought was no longer available. And all while under the Covid situation. I can't recommend this store highly enough.
2 months ago
Luke Kikukawa
Great product but absolutely the worst customer service ever. Everyone seems to be confused or incompetent. The whole shopping process is painful every time I go in the store.
3 weeks ago
Leonaldo Paixao
Great selection and customer service!
6 months ago
Trent Bockenstedt
Extremely helpful staff!!! I got everything that I needed and beyond. Love the store and the amazing selection of products. ????
2 months ago
Jim Castaldi
As a grandmother, I was impressed with the customer service. They speedy curbside delivery. They had a lot of items in stock.
2 months ago
Andrew Wharton
I have shopped at West Coast Kids, Bayview location a number of times with my daughter and on my own, since her baby was born. We have been so thrilled with the knowledgeable, patient and friendly staff, each time we have gone to the store. …
4 months ago
Beatriz Correa
Great quality crib! Definitely recommend. Friendly customer service and easy checkout.
4 months ago
Allison Scamehorn
It’s so frustrating that you can never reach someone via telephone. This is the only location that I have this issue with.
I’ve tried last week with the same result. Voicemail was never returned. Today it’s looking to be the same …
3 months ago
Mou Hoque
They do not answer their phone. Been calling for three days, left voicemails and trying again now have been on hold for 20 minutes. Spent too much money for this customer service.
9 months ago
Noel Aspenwall
the toronto location always has the best luxury products, and very helpful staff. They are very friendly and knowledgeable.
2 months ago
taritf alrousan
West coast kids has been a sanity saver for me as a new mom.
They have an amazing selection of good quality products and OUTSTANDING customer service. This is what you are paying for!!!
Their staff know the products, not just stock …
2 months ago
Nikki C
Friendly service, great quality clothes and an easy selection. Website layout makes it really easy to shop online!
2 months ago
Travis Weber
I went to this location to buy gifts from a registry. The first staff member I asked for help showed me the incorrect product from what I showed on the registry.
The second staff member that was at one of the registers was on the phone for …
2 months ago
G B
great selection of high end baby products. Staff at the Toronto location are extremely helpful and knowledgeable.
3 months ago
Liz Petro
Great customer service at the Toronto location and had lots of things to choose from that you can't find elsewhere
3 months ago
Mark Liebiediev
While understandable that furniture was delayed due to COVID, what left a sour taste was their customer service. Terrible experience
11 months ago
Emily Gil
Called to inquire about a piece of furniture. The woman sounded like she just woke up from a very deep sleep.
5 months ago
Gene Kosoy
Amazing service. Place was very flexable and helpful with all needs.
2 months ago
Tony Jagusch
Terrible customer service and slow delivery!!
After being asked to modify our order TWICE, they finally shipped it to us after ONE MONTH, and still managed to ship it to the WRONG ADDRESS! The person who received it was kind enough to call …
8 months ago
Jim Bowser
Absolute nightmare with an online order. I involved Jennifer, the general manager of the store, who showed absolutely no customer service initiative. The whole situation was so poorly dealt with and they displayed such poor quality of customer service. Never again will I shop at West Coast Kids.
3 weeks ago
Frances Brown
Beautiful store. Christina was fantastic!!! She helped us with our registry and walked us through everything we needed. Great service, great selection, if I could give 10 stars I would. I will definitely be back:)
2 months ago
Jiminy Quick
The Bayview location store has very, very poor sales staff. I bought a $1000 gift certificate . The salesgirl hardly looked at me throughout the transaction— there was no service element to the transaction. The salesgirl spoke to another …
6 months ago
Mary Dixon
Had the best experience at this location with Evan. He was super helpful answering mine and my husbands 10000 questions as we are becoming first time parents. He helped us choose our furniture for our nursery and was also insanely helpful …
6 months ago
Paulette Thomas
Very poor customer service. Waited for 30 minutes with no sales rep asking if we need help but went ahead and served people who came in after. Seems like you need a certain look to shop here.
3 weeks ago
devin martin
Incredibly amazing customer service! Christina and Kim helped us out with everything. They took time out to comfort us, give us options. As first time parents we were apprehensive about a lot of things. We live quite far but we make it a …
2 months ago
Gerlie Polvorosa
great selection, great quality products, great curb-side pick-up and friendly service.
2 months ago
Alexander Shevchuk
We had an issue with a recent purchase and dealt with Arissa and Jade in the store today (and the store manager by phone I believe). I am so incredibly happy with the care and customer service we received. Being 8 months pregnant, I was …
2 months ago
Marwa Mahmoud
Great store with friendly staff. My go-to shopping place for my baby's needs. I wish however that the hours would be extended into the evening so that we have time to come after work.
6 months ago
Cashton James
I normally write reviews to share positive feedback in recognition of the concerned and others to benefit, as I believe the constructive criticism should be provided in person. This time around was no different, but my feedback on my sour …
2 months ago
Bobby Jewell
West Coast Kids is by far my favourite infant/children's store in Toronto. The merchandise they carry is very high quality. The customer service is phenomenal. The store has gone above and beyond to meet our needs and are incredibly …
9 months ago
Robert Disalvo
I would like to acknowledge the excellent customer service from Cecil at your Bayview location. I always return to West Coast Kids because of their staff – my last experience purchasing a stroller was not the best as security tags were left …
6 months ago
Ashley Roberts
Cutest place for baby gear and gifts for new moms.
4 months ago
Martha Gaines
Excellent quality products and friendly staff who are very helpful.
3 weeks ago
Sarah Morgan
My wife and I had a wonderful experience with Rene. We arrived just before closing looking for someone to check our baby’s car seat. Although they normally provide this service only on Wednesday and Thursday, Rene stayed late and went …
3 months ago
Leah Reynolds
Many beautiful products available here for purchase. However, the customer service experience on the main floor is severely lacking for this being a premium destination store.
3 months ago
Joyce Collins
I don't usually take the time to write reviews but I was so impressed by the employee at this store. I regret not getting her name because she was friendly, and very helpful. I was parked out front in a spot that I was not supposed to be in …
6 months ago
Jill Davis
Good selection of high end luxury products for small babies. Not much for toddlers or larger babies. Good place for shopping for a newborn, not so good when your baby is 10 months old and already gigantic. Prices on the high end. Only 1 …
5 months ago
Becky Meili
SHIPPED A PRODUCT 2 MONTHS LATER, AFTER I HAVE CANCELLED THE ORDER (PRODUCT WAS SHOWING IN STOCK, BUT IT WAS NOT - SO ORDER WAS CANCELED AND PLACED WITH A DIFFERENT COMPANY) DROVE TO THE STORE TO RETURN, BUT THEY ARE REFUSING TO ACCEPT IT …
5 months ago
Cynthia Varamo
Chris and Crystal were amazing in helping me with selecting the right car seat for my 10 month old daughter. They were marvelous when assisting with the best value for the price considering the safety and made it very easy to decide in the …
3 months ago
Tom Smith
Never have I ever received such wonderful customer service as I have at this store. The staff are always so quick to greet me when I enter, as well they have been nothing but helpful and patient with me and my indecisive ways. I have had …
2 months ago
Rosina Lama
Tried to place a large order with them today on the phone. I wanted to pay by visa and have someone pick up my order for me. Seems straightforward. The woman on the phone was incredibly rude and seemed to think this simple request was …
2 months ago
James Lewis
We bought our Bugaboo Fox Stroller on the weekend from Cecil at West Coast Kids. Probably the best salesperson I've come across anywhere in Toronto. Very helpful and detailed and not to mention funny. He did amazing brand comparisons for us …
3 weeks ago
April Knighton
Christina leads an incredibly knowledgeable and helpful staff. They go above and beyond to make your experience positive.
For instance, my husband and I came late to the store one evening to pick up our stroller prior to our babies arrival …
3 weeks ago
Malachi Cruz
I had a really great experience in this store. I came in to get some items from a registry for a friend's baby shower. The staff were super friendly and informative. Even the other customers were very nice and made suggestions about popular …
3 weeks ago
Nicki Howe
Good brands to choose from. However, customer service is enough to make you want to shop anywhere else. They are trained to brush you off, hurry you along to cash you out and then you're immediately forgotten. Staff have to be begged to …
6 months ago
Neal Inbob
Terrible experiences with this store. I’d been in before and had seen several overpriced items that I could purchase at BuyBuyBaby or other places for ten to twenty percent less. Decided to purchase a diaper bag from here after researching …
6 months ago
Anna Rebekah
West Coast Kids (Bayview) is my absolute fave! I was registered there when I was pregnant with my first daughter and still shop there all the time! I have bought all my baby furniture, gear and pretty much all things baby and kids from West …
6 months ago
Prescert RKom
I am very disappointed in the service I received, which seems to be an ongoing theme of these reviews. I ordered a gift for a baby shower, and after several days I received an email saying that one item I ordered was out of stock. I was …
4 months ago
Kim Hartzog
Was just there to visit and get more information on buying a stroller. Both Chris and Cecil really know their info! The rest of the sales staff were also great and very attentive! It was also nice to be able to try out each stroller and …
5 months ago
Xavier Aguilar
Walked inside around 4:30pm on a Friday afternoon. There were barely any customers inside the store at that time. My partner and I were able to walk around the entire store and found where the item we were interested in was located. Not …
2 months ago
