Footasylum Leicester - Highcross Shopping Centre
Shoe store Footasylum Leicester - Highcross Shopping Centre, Highcross Shopping Centre, Unit 2U14A, Leicester LE1 4FR, United Kingdom:
33 reviews
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Address: Highcross Shopping Centre, Unit 2U14A, Leicester LE1 4FR, United Kingdom
Website: footasylum.com
Phone number: +44 116 262 9380
GPS coordinates
Latitude: 52.6361695Longitude: -1.1360909
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reviews
Freddy Rodriguez
DO NOT GO; I would rather give them 0 star rating, I’ve spent over £600 in store and the workers did not remove tags from the item. I drove halfway across Leicestershire to get to them & this is what I’m experiencing. JD Sports however is 10 yards away.
3 weeks ago
Tee Tieu
Id happily give the company 0 stars if I could. The customer service is shocking
4 months ago
celia cline
Went to footasylum. Saw a jacket. Wanted to try it in before buying to see if it fits. The staff said “due to Covid You can’t try ANY items on BEFORE purchase”. How on earth can I see if the garment fits? How can I see how it looks like on me? How does going instore differ from online if this is the case? I told the staff that she is losing a sale. She didn’t care and went back to gossiping with her boyfriend who was stood pretending to be a customer. Staff who want to be paid to chill out with their friends in store should be docked pay.
So I walked out and went to Superdry. Superdry allow external clothes (like coats and jackets) to Be tried on-even during Covid. Why do the rules differ so vastly between 2 shops that are a few meters away from each other?
Anyway, I ended up spending £249 on a Superdry jacket- all because the staff were far more attentive and allowed buyers to try on jackets. They got the sale..foot asylum lost out in a sale.
Next time, invest in better staff who actually work, and know the rules, and want to actually serve paying customers, instead of your staff who just want to chat and gossip and flirt with the local wannabe bad boys. Stupid staff, stupid lack of knowledge, stupid overall experience and end result.
Good result for Superdry.good result for me.
8 months ago
David Ward
The staff were helpful & knowledgable . Special shoutout to the team member on the till, we had a lot of Highcross vouchers to use before the expiry date, she wasn’t phased at all and was really patient and polite!!!
10 months ago
Ronald Brown
5* service from Jack! Newer member of staff and helped me massively with great attitude ????????????????
1 month ago
Bruna selfani
Half the items I looked at were ripped or damaged in some way and the shop is dark very dark. Probably to hide the defective stock...
3 weeks ago
Alexis Plascencia
Excellent shop, huge range of trainers, the place to go.
1 month ago
Sylwia P
Staff are very helpful and wide variety of clothes and brands
2 months ago
Andrea Moore
Good for the lads
6 months ago
Sophie Shoob
Nice shop .staff great
2 months ago
Sarahis Campos
Very good very friendly staff
1 month ago
Daniel Reynolds
Awful service. One person serving on tills with a long queues and at least three other staff wandering around doing nothing, they even looked at the queues more than once and smiled!!
2 months ago
Steven Barton
Great shoe collection liked it a lot
1 week ago
Luki Shergill
Good prices and friendly staff
6 months ago
Alicia Madigan
No issues, nice staff, good shop
1 week ago
dee Hamilton
Epileptic Fit Awaiting to Happen .. Bright Green Square Display Over Trainers. Selection is Dismal.
3 months ago
Adrien Goulet
Male manager was extremely rude and condescending, wouldn't return a pair of shoes even though they hadn't been worn outside and were in a perfectly resalable condition, so now stuck with shoes that don't fit and he couldn't care less. Absolutely terrible customer service, wouldn't buy from here again. Don't buy anything unless you're 100% you won't need to return them, as this must happen all the time.
6 months ago
Shelly Solomon
Friendly staff great customer service
4 months ago
Olesia Ilkiv
amazing service by the staff, very handy and efficient use of back members bringing me my products would come here agen. xxx
6 months ago
Wandalis Texidor
Very good service with some extremely good products
1 week ago
Neil Crisp
Good choice in clothing and footwear but it would be good if they sold kids clothing in store as they have kids shoes in store but not clothing like they do online
6 months ago
Enam Hoq
Bought track suit £76 after one wash bottom shrinked top was fine took it back male manager was not helpful at all, refused to return even was not listening to me, after big argument ,sent of quality check two weeks now no replied back.
9 months ago
Chao Ho
Nice clothes
1 month ago
Catherine Skippington
they lie and lie, ive been waiting for a refund for 2 months
4 months ago
Cold Management
Fabulous service
4 months ago
Aryana Lynn
Worst customer service I have ever experienced, very rude manager!
4 months ago
Rebecca Jenkins
Piss take to take things back you order online instead of giving a straight refund they have to send it off to a warehouse
1 week ago
Shannon Starks
????????
4 months ago
Moxie Anderson
Loved it
1 week ago
Eduarda Sobreira
Really poor social distancing, non existent, people with no masks, store was overcrowded and under staffed! Went next door and got the same pair of trainers slightly cheaper!
1 week ago
Alan Hudson
A1
1 month ago
Charles Little
Pour des habillement de sports
6 months ago
mohamed kaoutar
Piff
6 months ago
