D X Group
Courier service D X Group, 42 Houndsditch, London EC3A 7DB, United Kingdom:
42 reviews
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Address: 42 Houndsditch, London EC3A 7DB, United Kingdom
Website: dxdelivery.com
Phone number: +44 333 241 1045
GPS coordinates
Latitude: 51.5151418Longitude: -0.0785618
Location on the map
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reviews
preda alina
Apparently, Next Day delivery for DX means 1 Week (without guarantee of course).
This is the worst service I have every experienced.
6 months ago
Mike Schussel
Rude driver with attitude , Did not take my boxes upstairs even though they are supposed to,lies and said not fit, Had to complain to retailer.
3 months ago
Nikita Panchal
Terrible delivery company, no one is willing to take responsibility or apologise for any issues. Drivers falsely claim they attempt delivery and if you thought the drivers were bad, wait til you speak to their customer service team, a soulless bunch of humans with no empathy or care for customers. I would rate zero stars if I could - never again!
10 months ago
Jennifer Jackson
DX has failed to deliver my parcel on two occasions, the first time to my home address where they failed to show up and did not leave a calling card but instead I received an email telling me that delivery failed (having the audacity to claim a calling card has been left, which was not the case).
The second time I scheduled it to my work address, I kept checking the website and it kept telling me it was on route, I called their call centre and as the operator was unhelpful, I spoke with a manager who promised the item would be delivered and that he will personally contact the delivery driver to give me a phone call to make sure the item is delivered.
I went outside and waited in the exact spot where they were meant to deliver, one hour later (an hour after I had finished work), I was shocked to receive another email telling me that delivery failed. Their driver did not even attempt to deliver!
I called the call centre and spoke to another manager who informed me she couldn’t contact their driver, she did not know where the parcel was, and could not guarantee the parcel will be delivered next day.
Following a long discussion, it transpired that the biggest mistake this company made was calling itself, Delivered Exactly, because they clearly cannot deliver and nothing about their process is exact, they are unreliable, incompetent, unhelpful, and could not match the delivery service most Kebab shops can provide.
Due to their failure to do the only thing they should be doing, their negligence, dishonesty, and gross incompetence, the parcel had to be returned to the sender.
They must either completely review how their process work or otherwise spare humanity having to deal with what a disgrace of a service they claim to provide.
2 days ago
Mordechai Hoschander
No delivery window like DPD no phone contact had to try a look everywhere and plus customer service after calling a premium number no effort to to try and rectify a problem they had in the first place. In the building all day they cancelled and rescheduled for next day and don't even have the decency to warn when they're coming. After offering to collect or to try a for a 2nd attempt cant be done !?!? I'd stay away as far as possible
2 months ago
Mike Leach
The worst service that l had never had, my husband waited delivery for whole day, but the parcel didn’t arrive. There is no knocking door, nothing. What a nightmare experience it is. Extremely bad company.
2 months ago
CHANTEL BRIGHTMAN
I would give them 0 if it would be possible ! These people I called them 7times 10days in a row and they today told me they cannot locate my order which cost +200£! They very unprofessional keep taking my number to call me back and never call, keep saying it will be out for delivery tomorrow and then turns out some body probably just took my order home coz why not !!!!
9 months ago
Marie Dal
Cooperation with visa centre doesn’t mean you should be incompetent. 1 star here means 0 star. Everyone knows
6 months ago
Vicki Stuart
i found the best way to get in touch with someone is to demand that they have someone call you! go to the website and do a live chat and demand that they have someone call you and sort out the issue ASAP!
after 2 failed attempts of delivering my passport, one where i stayed outside for 2 hours and they couldn't possibly get past me without me seeing them, i was so fed up and they make it damn near impossible to get in touch with someone. so i said to call me so i could sort this issue out and they called me right away!
8 months ago
Art Mowad
Disgraceful agency.
My parcel was missing and I didn’t have any refund.
No customer service.
Time waster.
Poor
6 months ago
Renee Almasri
Terrible service. Did not deliver and cannot get through by phone or e mail
3 months ago
Smart TV
Arrived at 07:50 and the door was open with parcels all over the floor. Looked more like a warehouse than a collection point. I was told to come back at 08:00. I waited for the official opening time and my passport was given to me within minutes and I was told I am lucky, otherwise takes a lot of time. Very good service, but a lot of room for improvement.
6 months ago
Jon McCarthy
An absolute disgraceful company. I paid for next day morning delivery and parcel didn’t arrive. I called customer service 4 times and was told that the courier would send the parcel on the day (this was at 7pm). Eventually I was told the courier might have gone home. What they say on the website on “why choose us” is a complete scam and dishonesty. It’s completely unacceptable and unethical that this company is actually running. Paid for a service that didn’t honour its most basic job; wasted a day waiting for nothing; didn’t get an important document that I needed; poor customer service attitude - a recipe for disaster. Giving one star on this review is being way too generous. Please avoid DX at all cost. The service is definitely not even worth a penny. The reviews here and on Facebook pretty much sum up the worth of the service.
3 months ago
Troy Lord
This company’s approach to doing business is truly remarkable... and not in a good sense.
I’ve wasted two days waiting around for their courier to arrive. And when I contacted their customer services, the staff seemed unsure of what had gone wrong or what I should do in order to get my package. Embarrassing for DX, and for those who rely on their services.
4 months ago
Jaymik Patel
Wery bad and ugly delivery service. Rebooking three times for the same adress, becouse driver no came! Yes! Man from calling centre is like a friend-mate speaking, hihi-haha.... Wow... I paid about it?
3 months ago
Lori Anderson
The worst ever parcel delivery company in UK
If there was option to give negative stars then everyone would have opted for it. Trust me if you don't want your parcel to reach on time and at intended delivery address then this the company. Customer has to chase for the delivery and have to spend days to get it.
Most unreliable, unprofessional, customers-time consuming parcel delivery system.
4 weeks ago
Suzette
Shocking. Waited 3 days for delivery. Nithing turned up. Finally got hold of a human being to speak to who could not tell me a thing.
3 months ago
Stacey Velez
Their web site doesn't allow me to enter a perfectly valid post code for the re-delivery. Waste of time
5 months ago
Kelsey Cole
Lost one parcel in December. Had to get retailer to resend it. Meant to be delivered today, no comms. Finally speak to someone at DX at 5.15. Now getting delivered tomorrow. Possibly. They have one job. And can't do it to save their lives. Avoid at all costs.
3 months ago
Martin Skacel
I waiting for my parcel since one week, however I paid for next day delivery.
From my point of view they are incompetent.
3 months ago
Cynthia Decker
Effectively stealing money from people by making them wait at home off work all day for deliveries that don't come. Really really poor service. No sense of taking any responsibility for wasting masses of people's time.
4 months ago
Angry Smurff
If i could give -5 i would took a day off work cause i got an email giving me a time slot guess what NOTHING tried calling no way of talking to a human got another email saying driver couldnt find your address bare in mind i been at the bay window since morning waiting for this driver email said we need you to contact us i call them says office is closed this is worst customer service ever and possibly the worst couriers in UK IF ANYONE IS READING THIS AVOID LIKE THE PLAGUE
Update: day 3 now still got the same problem given another time slot cause yesterday this time driver shows up took 10 mins looking for the package turned around and said i cant find it i come back later when the vans empty guess what he never came back this has to be the worst courier service in UK biggest bunch of C**TS
3 months ago
Jero Sanchez
The worst delivery service I have ever used. I have wait at home for two consecutive days and expected delivery does not happen. I will try to avoid this company as much as possibly.
8 months ago
Keeshateachphet Kalaspi
Delivered on time - was emailed the day before. Tracker it online and waited at home and it was perfect.
6 months ago
Rob W
Their customer service is zero! And they hold the parcel just for the day. Gave me a post code that was out of date. Terminated. Went all the way around the Gerkin. By the time i found it they closed. When you call them you talk with a machine, a robot. Raised the issue that the post code does not exist anymore, next day on the arrange a new delivery thing....guess what...the same post code. Mate ....you suck! More that ups and dhl. A lot more.
9 months ago
Amanda Davis
Impotent delivery drivers, non existing customer service Its been 3 weeks still doing re-deliverys beacuse my building doesn't have a doorbell.
truly special lot these are
4 weeks ago
James Walters
Biggest bunch of clowns you'll ever come across. Laurel and Hardy would do a much better job than DX.
I took the day off work and waited ALL day for their delivery which was scheduled to arrive today. It was booked and confirmed.
It didn't arrive. No notification whatsoever.
I tried to ring their customer support a few times. A complete joke. Long automated system. Then kept on hold for ages. Nobody picks up the phone. Then the announcements tell you to email them and the line goes dead!
They've not delivered on two separate occasions now.
This is what a joke DX Delivery is. They don't give two hoots about customers and are the worst of the worst. Stay well clear of this company who want to go out of their way to treat customers like dirt in every way possible!
4 months ago
Beti Bet
Terrible customer service. Courier didn't turn up twice. No information from the company. Tracker kept saying it would be delivered. Cannot get through to anyone and nobody replying to my emails.
I'm very concerned as these people are supposed to deliver my passpprts and for some reason are not.
4 weeks ago
Nancy Shankin
Awfull, incompetent and unsatisfactory service !!!!
Please, do not use!!!!! Unacceptable, low quality, incredibly unsatisfactory customer service. The company shall deliver flowers for my mum's 65 birthday at well known building and easy to find adress in London.As she didn't received the flowers till 6 pm I call the customer service to find out where the delivery is to be told that the driver was 40 m away from the address and couldn't find it ????? I have provided at the booking with my tel.number to be called if any problems, nobody called me but have been offered to rebook for next day without extra charges on the phone !!!! and I shall be happy with it ???? After I have asked to speak to manager and the delivery shall be orhanised for the birthday as booked have been told that there is no possibility to be delivered at the day as everybody has gone home and there is no possibility I can speak to the manager either!!!!! This is the worst ever service i have received and experienced in my life , despite the disapointment that my mum couldn't get her flowers delivered due to the incompetence of the driver !!!! I will never going to use them again and will recommend if you read this post not to use them either!!!!
6 months ago
Devon Hower
A total waste of time. Recieved text message and checked online, they both stated delivery will be tomorrow. So i went to work but they attempted delivery on the same day. This is the second time i had to rearrange delivery. They are scam artists that want people to pay an additional £6.13 charge to get item delivered before 1 pm. Worthless rubbish company dx delivery.
4 weeks ago
Veronica Gilbert
God good good
This is a osom asw
4 months ago
Bob Miller
Scheduled a delivery and waited the whole day for it but no one came. When I called they said no one was home but I'm 100% sure no one showed up. Quite an unprofessional company.
4 months ago
Misha Vlog
Tracking number does not work, no one answers phone, and this is in the case of a passport. Untrustworthy incompetent dishonest.
4 weeks ago
Jacqueline Campos
Worst company ever!! Canceled first delivery, then out paid for 2nd to arrived between 9.00-13.00, no one showed up! Waisted time and money!! Never again
4 months ago
Tomasz Pado
The worst courier I have ever uncounted! Delivery never happened on the date they promised even though there's a 24 hour concierge at my place!
5 months ago
Andrew Mcr
Waiting all day for a package and then it doesnt arrive brilliant
4 weeks ago
Mike Harms
Absolutely dreadful, horrible and no customer service at all.
I won't be using this depot ever again.
I wouldn't even give a 1 star... that's how bad it was.
6 months ago
J G
Worst delivery company out there. Terrible customer service, incompetent drivers, and dreadfully unprofessional!
4 months ago
Russell Burd
Complete trash worst company out there
4 weeks ago
Brandy Wolf
Useless awful automated waste of time
3 months ago
Theresa Pankowski
This company rubbish nearly 1 month gone still they not find my home adress
6 months ago
James Stearnes
I received my documents but the man at the desk was quite rude.
4 weeks ago
