Halfords - Stevenage
Auto parts store Halfords - Stevenage, unit 3a, Roebuck Retail Park, London Rd, Stevenage SG1 1XZ, United Kingdom:
220 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: unit 3a, Roebuck Retail Park, London Rd, Stevenage SG1 1XZ, United Kingdom
Website: halfords.com
Phone number: +44 1438 730500
GPS coordinates
Latitude: 51.8886379Longitude: -0.1980614
Location on the map
Get directions
reviews
Trina Luebbe
Halfords provided an amazing service all round. First, they tipped me off by email that a further tranche of vouchers had been released under the Fix Your Bike scheme. So I was able to get a free voucher for £50. They then did a great job repairing my bicycle at Stevenage, including a new chain, new gear cable and labour, all for only £49. The incredible thing is that two independent cycle shops had quoted astronomic figures of £180 and £200 respectively to achieve a similar result. So my future intention is to avoid independent shops and go to Halfords instead.
1 month ago
Andrew Nolan
Staff were very friendly and had good knowledge
2 months ago
Rahul Bhardwaj
Staff working in cycle department are always helpful. Recently repaired my bike and running much better now.
Can’t fault the instore service
A wider range of cycling clothing would be good and also doesn’t help when centrally the change your booking without telling:
1 month ago
Nina Suculate
The staff were amazing and very friendly, they made sure I knew how the car seat was fitted and showed me several times. Once the seat was fitted the lady didn’t like how it looked so said she wanted to redo it so she knew it was the safest that it could be. Great service and lovely people.
1 month ago
Craig Matchett
I paid £36 for build up of a child's bicycle but the quality was very poor.
Firstly the chain fell off.The handlebars gone loose,when I was going to school,it could have been an accident.
1 month ago
Alexander Blankson
I went to have an mp3/radio player fitted into my car on Tuesday 4 May. I chose Halford's because I'm one of those people who knows absolutely nothing about how to replace a car stereo. Staff were very helpful and I thought it was going to be a relatively straightforward procedure and that I would be able to say goodbye to playing CD's. Unfortunately, after spending about 20 minutes or so fiddling around, they decided that there was a problem. No sound. Apparently, my car had been upgraded at some point with better speakers and an amp, and for some reason which I don't understand, the new player just wasn't compatible. Disappointed, that they couldn't offer a solution, I agreed to a refund. Alarmingly, despite the fact that my car had been perfectly alright up to the point I arrived there, they now couldn't get it to start. Every time they turned the key, it was completely dead. After discussing it among themselves for 10 minutes or so, I was told that my battery was no good and would need replacing. Coincidence? So, instead of a new player, I came away with a new battery.
3 weeks ago
Ramey Littell
Unfortunate grazed my car backing out garage and need a small amount of paint and advise to mend it. Went to Halfords and a brilliant young man Gavin sorted out the Code for the Paint which was unusal and low and behold the next day it was in stock to collect. I had plenty of advise from this knowledgeable man about the best way to need with the scratch and apply the paint. Brilliant service thank you
1 month ago
Richard Thomas
Nice job done, a bit steep to charge a fiver to fit wiper blades which took about 90 seconds. Also very cheeky to email me saying you have checked my bulbs windscreen and battery when you didn't. ( I was with the fitter the whole time) as you would have seen that one of my day running lights was not working.
3 weeks ago
Shake Moe
Great service today. I had a call the day before to confirm details and my fitting time. On the day, everything was handled well and the team made sure my new bike rack was attached, and I knew how it all worked. Problems were identified, questions answered and the team made me feel confident about taking it away. Much appreciated!
1 month ago
E H
Excellent service by all staff during visit to have new wiper blades fitted - yes I know very lazy, but fast, efficient, friendly and informative.
3 weeks ago
HARKIRAT KAUR
Had a battery fitted to my car very efficient service. I was served by Gavin who went above and beyond to identify and fit the correct battery.
3 weeks ago
Sabine Chennault
Full marks for service, friendliness and clean shop.
Well done Halfords for putting your customers first.
3 weeks ago
Angela Handy
Went to buy wiper blades for my daughter, was unable to decide which ones i needed, member of staff was very helpful and i was able to purchase the correct blades. A very positive shopping experience
1 month ago
Mahamed Mohamud
Polite and knowledgeable staff. Had a bulb and wiper fitted on the car then opted for the full car check which was recommended and really glad I did as had a few issues that I didn’t know I had which they soon sorted. The staff member doing the fitting and car checks was so jolly (whistling while he worked). He didn’t make me feel guilty that I had issues with my car that I could have easily sorted myself and should be checking on a regular basis!! (Note to self!) just polite.
4 months ago
Brenden Harmston
Great service. Friendly and knowledgeable staff. My first visit and I will definitely return if I have any car issues in the future.
2 months ago
Lauren Crossley
Great service, I had a battery fitted today, and what great service I received, nice polite young lady greeted me and showed me to the waiting area, then Matty the fitter came and took details, job completed within 30 mins.
Excellent service all round.
1 month ago
Melissa Beckler
Matty was brilliant, he was really friendly and helpful! Greated me as walked in store and happily wanted to help. He fit a new head light bulb for me and done a health check on my car. Gave me really good advise on how to get more wear on windscreen wipers which is lovely. I would highly recommend and would happily return. Thanks again :)
6 months ago
James Schwartz
The manager in this store was very helpful and patient. We'll stocked and covid secure
1 month ago
Scott Carroll
Great place to get motorcycle parts. Order online and collect in store. The process is quick and easy. Very satisfied!
1 month ago
rakesh udandakar
Ordering online process was easy along with pick up, but items will need to be checked before leaving the store as my daughter didn’t and needed to make two additional unnecessary trips to rectify, very annoying!! Otherwise would do it again as staff very friendly and helpful.
1 month ago
Hani Qaddoumi
Visited the store for first time in 12 months. Nothing has changed since my last visit. The car mats I wanted to buy are still in the same place and very easily accessible. Staff were friendly as well.
2 months ago
Kai Sun
Brilliant service at Halfords stevenage yesterday. Assistant knew exactly what she was doing and had me in and out quickly.
Nice change to get good service in a store.
1 month ago
Monte Mahler
Great service from the two mechanic guys, checked all lights, tyres and fluids and even clambered through the boot to change the tail-light from inside due to boot door not working. Thanks all :)
1 month ago
Joseph Mayer
Shopped here during tier 5 lockdown so I wasn't surprised to experience some changes. I was met at the door and asked what I was looking for. As it was engine oil, a quick check on my vehicle was done and within seconds I had what I needed, and at an excellent price. Looking forward to having a good browse again in the near future, but can't fault the effort and the speed today.
5 months ago
Marius Lutz
I called in here as I was interested in a dash cam and was greeted quickly by a young lady who explained everything to me. I placed the ordered for two days later where the guy fitting was again very help and did a great job.
1 month ago
Cassie Magill
What a great service. Bought online and fitted in seconds. Brilliant.
Will be back.
1 month ago
Enya Savchenko
Picked up our son's bike this morning and Shea the staff member who assisted us in locating the bike,adjusting the seat so it could be be given a mini dry run in store was really exceptional.
Have always like visiting the store and today demonstrates the staff who work there are a credit to Halfords.
3 months ago
Patricia Maguire
Friendly staff and great service. No job is too much trouble for them
1 month ago
Bill Riebau
Really helpful friendly staff who are more than willing to assist, making my visit so much quicker and easier
4 weeks ago
Lisa R
I went in head on angry due to being past around on the phone with customer service I walked into Halford Stevenage and was greeted by a friendly face which instantly calmed my angry mood down, I asked to speak to the manager and was advised the lovely lady at the front was the manager Jas I explained my frustration to her, and within 10minites I was in a good mood my issue was dealt with and I was laughing with staff. I’d like to give a massive thank you to Jas real asset to the store Highly recommend going here unfortunate about their customer service department but as informed it is not colleagues in store.
3 weeks ago
Dan Larson
Very well organised and efficient. Had a great experience getting my wing mirror replaced.
1 month ago
Marcus Lattimer
Total waste of time. I called and booked in for a bike service and was told that you have to book for a check and then it will be serviced. Having taken my bike down I was told that any 'repairs' which include any servicing would be a wait of at least 20 days. Had this information been provided when I called to book in I would not have wasted my time.
1 month ago
Steve Krause
My air con is broken so I booked a free air con check through the Halfords website. The man who carried it out (Matt I think his name was, I could see on his badge it began with an M) was very nice and friendly. However, all he could tell me was that the aircon was broken (which I already knew), and that the Stevenage store don't do the follow up services that my car requires to fix it. He told me I should book another air con test at Letchworth and they will do it all again as well as fix it for me. Not the man's fault at all, he was lovely and was the only good thing about my visit, but why does the Stevenage store bother offering this air con test if they can't fix your air con? It was a big waste of time and petrol, now I will have to go the rest of the week with no air con until I can get down to Letchworth to do it all again. I think the Halfords website should only display the branches that can actually carry out air con services when you go to book the air con check to avoid disappointing customers and wasting their time. Apart from this, the staff were very nice and helped me with everything they could. But Halfords - please ammend your misleading website.
1 month ago
Kurt Hinds
Do not even try to speak with their customer service over the phone! They are useless ! If you need anything just go straight to the store, don't waste your time!
3 weeks ago
Viktor Ageev
excellent service, hardly any waiting time the staff were great, knowledgeable and efficient, my wiper blades were fitted in minutes of me arriving. definitely a good place to go for any minor motor repairs etc.
3 months ago
Jessenia Martinez
When you spend £2700 on a bike you expect the rim tape to be fitted correctly, 1 mile covered, 1 puncture, this could have been avoided if the bike had been checked properly before sale.
1 month ago
Sonia Toribio
Visited the store looking for number plate bulb and car cover. Store covid precautions were in place and available to customers. Plenty of space to socially distance. Store layout and signs made it easy for us to locate what we were looking for. Will definitely use this store again when we are in the area
5 months ago
Bonnie Lo
No problem with store its self. But more the way staff are completely uninterested within the bike department. Purchased 600 pound bike. Was not built when agreed time and date to collect. The I dealt with don't ask if u need help probably because they don't care or understand products. I have had previous good conversations with bike team but on last visit it was poor. When bike was collected I had to take to a specialist as gears were set up awful and bolts not tighten in stem causing forks to wobble. Staff need training on service and how to build bikes
5 months ago
Erin Flynn
Friendly staff and always found a good stock of items at this store, easy to park as well.
1 month ago
Gerson Aguilar
Wipers chosen, purchased and fitted in under 30 minutes. Very good service and keen prices. I was impressed.
4 months ago
Mike Robinson
Had a great experience here with getting my bike fixed, i had no idea how easy it was. Prices were reasonable too. Staff were very friendly and helpful!
5 months ago
J HERMANN
I definitely feel ripped off by the Stevenage Holfords store, I went in to have a headlight bulb replaced, during the change the technician observed I was low on coolent & would I like it topped up, which I agreed to, what wasn't explained was the outrageous price of £5 to simply pour the coolent in, if this charge had been mentioned I would not have agreed to it. When I challenged this price at the till the lady simply shrugged & said "time is money". I certainly will not be using this Holfords again.
Follow up on my initial feedback, as suggested by Charlotte (see response) I attempted to contact the customer service through their live chat, because there's no phone number to call & there has been no response to my email. I was connected to three different service staff, the first one gave me a phone number which I could use to speak to someone, this number was useless as it was a automated message, the other two disconnected me from the chat when I explained I wanted to discuss a complaint.
1 month ago
Silvia Rodriguez
Great service, fast professional friendly staff.
3 weeks ago
Pablo Soto
Excellent service by staff. Friendly and very helpful would go back again
2 months ago
Tonda Lingr
The door was opened for me, with ample space in the store to avoid heathens and their diseases. Masked up i was as i entered the store, straight to the sanitation station for some vodka hand shots, got me feeling a little loose but the kind staff sobered me up by asking what i was after or if i needed help, which i did not, i was clicking and collecting, man with a plan, in and out in 10 mins or less though my add ran riot as i saw all the shiny new spanners and deals galore on turtle wax, who am i to say no to a new 10inch wrench? Size doesnt matter they say, well i say give me the big one because these nuts need the rust breaking and only the big boy will do .
3 months ago
Gerard Marrone
I ordered via phone, direct with Stevenage store, a car camera and was given a date & time to collect & have fitted at the same time. Great service as I did not need to attend the shop twice. On arrival staff were attentive, helping customers while waiting in line as per Covid 19 guidelines. Where they could clients enquiries were fulfilled prior to going in to the shop i.e. bike repairs they could carry out, helped a lady with a child seat fitting. The young man that fitted my new car camera was helpful, talked me through everything I needed to know about its function, downloaded the app on to my phone & connected it for me. I'm a technophobe so the member of staff took his time in telling me all about the camera, how to record & keep the recording, what would happen if I had an accident & how the police could access the recording. Fitting was seamless, no wires visible. Excellent service.
Plus my brother has a car camera fitted in his car, by Halfords sometime ago & having changed phones he could not download his camera on to his phone. The fitter, said, when next passing by pop in & I'll do that for you. No fuss service.
Unfortunately not all members of the public are polite to the staff, & they are dealing with abuse because they are carrying out COVID 19 guidelines, staff are to be commended on the polite way they are responding to these acts of verbal outbursts towards themselves.
1 month ago
Sharon Niko
Please pass on my thanks to Hollie who fixed my bike today (Sunday 7th Feb), she did an excellent job and got me out of a really tricky situation so I'm really grateful! She was friendly and very professional and clearly very good at her job.
5 months ago
Lee Kimball
I chose a bike at the Luton branch which couldn't be ordered due to stock. They phoned Stevenage to ask for it to be kept for me and built to collect on the following Sunday (3days later) and I would get a call telling me when I could collect . We couldn't pay then as we had a gift card to order to use for payment. On the sat before late pm I rang as I hadn't heard anything. One confusing call later I was told it should be tuesday (?) but that they'd do it especially for Sunday and someone would call me that evening. No call. We rang on the Sunday. The best I could get was 'they're really busy and are 'aware' of your bike and if it isn't ready today it will be Monday' but that they'd call when it was done. But he couldn't explain why no one was calling me. By Sunday closing still no call. Monday... no call. Its now Wednesday and I've rather given up expecting a call. Very disappointed in the situation.
3 months ago
Haneen isha
Very happy with my two purchases.... The lad knew his stuff and was more than happy to explain everything and did so very clearly... Also helped me out to my van in the rain with the two bikes.
4 months ago
Ylyas Achylov
My wing mirror glass came off and wanted advice and was explained fully I didn’t have to buy a new glass just double sided tape. I was advised what tape to buy and how to fit it. Saved me money going to a garage.
2 months ago
