Halfords - Twickenham
Auto parts store Halfords - Twickenham, Unit 4, Ivybridge Centre, Twickenham TW7 7DY, United Kingdom:
220 reviews
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Address: Unit 4, Ivybridge Centre, Twickenham TW7 7DY, United Kingdom
Website: halfords.com
Phone number: +44 20 8891 4403
GPS coordinates
Latitude: 51.4599084Longitude: -0.3319004
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reviews
manolita hougard
Brilliant staff, very quick, competent, knowledgeable, welcoming and friendly. It's always a pleasure shopping at Halfords. Big choice of products and whatever I bought there last long. In fact everything I bought there within the last 10 years I still use and never had any complaints.
3 weeks ago
Chauncey Hulbert
My old bike pedal came off on my way home on Saturday evening so I had to take it in for repair.I was speaking to Gavin and told him that I supposed to be getting new replacement bike which I was waiting for while because of out of stocks due to covid.Gavin asked me to come in on following day along with my bike receipt and he will see what he can do for me.
On following day I came back with receipt and Gavin gave me few options for better bike especially after I told him how many mile I cycle a week.With his recommendations I decided to go for Carrera especially he used to ride same one also. He sorted everything out for me in spite of he was the only one on the floor and technician Stuart did superb job building bike for me straight away as well as making sure I was comfortable riding inside the store also.He made extra adjustment for the seat as it was little high for me and it was great customer service from these guys.
Lastly,I would like to thank both Gavin and Stuart for great service and recommendation????????????????????????????????
8 months ago
Maurice Bell
I had a great time collecting my electric bike on Thursday. There was a little mishap with me receiving a text to come in earlier when the bike wasn’t fixed but they sorted it right away. The staff member that served me was really polite, funny and informative. He taught me a lot about my bike and set me up for maintenance and insurance. It was a great experience and the shop smelt delightful.
1 month ago
Jonathan Banayan
Following a purchase a couple of days, I needed help and advice. Stuart (shop floor) and John (workshop) were brilliant. They could not have been more helpful and their input and advice was thoroughly appreciated. Hugely impressed with Halfords and their staff. Outstanding service during these crazy times. I will do my best to use Halfords in the future given the amazing help. Decent store - incredible staff. Thank you Stuart and John.
4 months ago
Jon Secor
Just had a Dash Cam fitted to my car at Halfords Twickenham, Ivy Bridge. Very professional job. Friendly and knowledgeable staff. Glad I had them do it instead of trying myself, plus it only cost an extra £10 so why bother contorting your self in the passenger foot well?
2 weeks ago
Manasi Suryavanshi
went into get my electric scooters tier replaced. I had done this previously and it had costed me £20 to get one of my tiers replaced. Today when I went in the staff was different and so was the manager. I asked for a tier replacement (same as before), the staff said £20 at first, then said the waiting time is 7-10 days, which I was fine with. Afterwards, when I said that is fine, the staff increased the price immediately to £40, and the manager standing next to the staff did not say otherwise. The manager was a tall fat white dude. I had a bad customer experience, and would recommend replacing the mangers. Ravi the previous manger was much better.
3 weeks ago
Shamona Ellis
First ever visit! Having the kids I nanny for with me! The guy that fitted my drivers side brake light. Was quick and respectful of the children. Thank you ????
2 months ago
Navid Jadidoleslam
I took my bike there for an assessment and to book a service. Sadly the earliest appointment they could offer was 3rd June so I've had to go elsewhere.
Nice staff, but there are not enough of them and you always have to queue. ????
1 month ago
Mitchell Seargent
Great customer service, very friendly and helpful staff, my favourite place to buy car parts and toils so far.
3 weeks ago
Danielle Clough
Very polite staff managed to find me a parking space so that I could get my car fitted with a new bulb. All done very quickly, very polite staff. Well done to the team there.
1 month ago
Joshua Turner
The Store is easy to locate and accessible by public transport. the staff is friendly and very helpfull
3 weeks ago
Silly Samm
Truly shocked at the service from Halfords and not only the inconvenience it has caused but also its impact to the safety of a rider.
As a cycling professional I am compelled to highlight the details as soon as time allows and will be writing in an official capacity. In the meantime, I urge anyone collecting a new bike or having maintenance carried-out to ask that all critical bolts/nuts are re-checked that they are a) present and b) correctly torqued, including mudguard stays (which in my daughter's case, two days after collecting her new bike, found their way into the spokes of her front wheel - luckily it did not result in her being flung into the path of another vehicle).
I have heard, anecdotally, that, due to increased demand, insufficiently trained staff are unfairly being asked to work in the workshop. If true, this is not only dangerous, it is grossly unreasonable to the staff to demand this if them.
1 month ago
Elisa Reyes
Took my bike for an assessment at the Twickenham branch. I was served by Gavin, who was excellent so friendly and knowledgeable. The check was very thorough and he took the time to talk me through how to get the best out of my gears and all the recommendations from the assessment. I found it incredibly helpful. Thank you!!
I would highly recommend this branch.
5 months ago
Kip Holt
Popped in to ask for my tires on my bike to be pumped up. Sean was very helpful and despite being very busy upstairs he was more than happy to help me and did so with a lovely positive vibe! Very nice service from Sean - thank you!
3 months ago
Marwa Marie
I am really impressed with the service I received from Martin, who is a bike engineer. Professional and friendly. Many thanks for your help, man!
1 month ago
Adam Baskin
Really helpful friendly staff could not fault the service. Always helpful no matter how busy they have been
2 months ago
Sunshine Ramsey
thanks to Gavin. great service great help for my yellow bike! he adjusted my brakes swiftly!! very friendly and helpful thanks!
1 month ago
Pavel Mishinev
Walked 2 miles to Halfords with a punctured bike tyre. Was expecting I may have to leave the bike with them for repair and then walk 3 miles home or they wouldn’t have the correct inner tube etc etc (probably had a negative mind set as was annoyed with the puncture). One of the staff (Show) took complete charge and sorted the bike out there and then. Very professional and conscientious. Great lad
1 month ago
Jay Homes
Shoutout to Stuart in the cycling department at Halfords Twickenham - impressive customer service and help! Many thanks, its assistance like this which makes you pick your favourite local store and return.
1 month ago
Abbigail Grey
Website excellent. Quickly and easily found what I was looking for.
Straight to store and made purchase.
1 month ago
Vincent Rich
Very helpful team. Clean and tidy store. Good range of products.
1 month ago
Parkas Kur
Great staff members that can help you to choose the most suitable equipment. Highly recommended
1 month ago
Christy Cote
John at Halfords, In the bicycle department was very helpful and gave me valuable advice on buying bike padlocks and other bike accessories.
1 month ago
Bev Harris
Took a chance and dropped in to see if my bike gears could be checked and Shaun very kindly adjusted them for me & advised my chain would need replacing in a few weeks. Asked if I needed to book it in and he said it was a quick job so I could just bring it in and he would do it. He even went so far as to check his work schedule and suggested a date and time when it would be quiet. I duly returned and Shaun replaced it and gave me some very helpful advice which I was really grateful for. Very friendly and helpful, will definitely return.
7 months ago
Alessandra Baldari
Visited the store for the first time today to have the gears on my wifes bike checked out.I was met by John,who not only sorted out the problem,but was really friendly and professional.If I was hiring for Halfords,I would hire people like John,great customer service.
1 month ago
Chad Hanna
I went to have a bulb fitted on Tuesday night at Halfords Ivy Bridge / Twickenham and between the fitter, the person and the till and the bicycle technician who provide advise about buying a bicycle, I was wowed by the customer service. I had not expected the staff to work so well together and to be so helpful while not seeming to be forcing it, just really helpful, really good and I will be going back to buy a bicycle from Halfords. Thank you - made me smile as my wife an did not feel like just another action to be performed before the end of the shift...
6 months ago
Harley
Bought a brand new Carrera Vulcan and found a problem with the chain. Came back to the shop and John replaced it swiftly free of charge. Great customer care, thank you!
1 month ago
Shiloh Wagner
Queues need to be managed better as was quite slow when visited. However, speed of service was fantastic once in and big shout out to the man who helped.
1 month ago
Mimi Piquepanse
I purchased a bike online for home delivery with assembly. It was delivered without assembly. I called Halford and was told to go to the branch for assembly. So at my own expense and time I visited the store only to be told that it would be assembled in a week time due to increased demand. Just before my pick up day, I got a text message saying to pick up my bike from a different store. When I went to that store the bike was not to be found there. Went back to Twickenham store, they could not find it on their system. After some discussion with his colleague he eventually find my bike only to be told that it was not ready. When I picked up the bike it was not assembled properly (I did not check it myself in the store unfortunately). The front tyre was barely moving, the stand was not adjusted, the bill was not adjusted, the small reflective lights were not adjusted amongst other smaller issues. The service at the Twickenham branch was basically appalling.
1 month ago
Felipe Kubaski
Not crowded, safety dividers in place. Good range of bits & bobs for car maintenance.
1 month ago
Rebecca M
This is Robert Irvine here (not my daughter, Amy). The system seemed to put me automatically onto Amy's name?
Anyway : Our visit to Halfords was an exceptionally good shopping experience. In spacious surroundings we found a very wide range of goods displayed in such a way that we could easily decide which purchases to make. There was a definite feel of being somewhere very special and one might even say luxurious!!!
7 months ago
Josh Diaz
Other than parking on weekends here being a nightmare it's your usual Halfords, including cycling, outdoor vehicles and accessories on the upper floor. Looks to be well stocked with friendly and helpful staff.
1 month ago
Melissa Loftis
I seem to be living in Halfords these days but this comes as a result of the exemplary service I receive. I have recently purchased a Carrera Cosmos for my 4yrs young son, a Carrera Crossfuse e-bike for myself, accessories and repairs to a Trek cycle. My experience each visit has been welcoming, knowledgeable and most of all fulfilling. Must thank in no specific order Adam, Gavin, Sean and of course Halfords for employing people who lift your company above and beyond all expectations.
1 month ago
Melissa Border
Very nice service, I hade excellent customer experience. Thank you so much.
1 month ago
Cassandra Lepire
Very helpful and efficient considering they were under staffed.
1 month ago
Carl Loser
Staff helpful and welcoming.
Manager knows his products (and their uses) and seems to have the respect of his staff.
They're always helping with both chat and knowledge and occasional lifts out to car for heavier items I use and order as Trade Customer.
This is my preferred store as it's generally more organised than other stores I've tried over the years.
Stock is available when I need it and I'm in there most days, even if just for a chat.....
4 months ago
AMANDA EDMOND
The staff is very helpful at Twickenham branch. I am not impressed with the Hallford call centre.
1 month ago
Melkon Khachikian
Fabulous service mechanic is probably the best one i have come across Thanks Adam store manager and Adam the mechanic for sorting out my bike
2 months ago
Kat
Very fast, convenient and reliable service. Good quality products at good products
1 month ago
Band Mann
Had to wait about 20 minutes for the kind assistant to pump up my bike tyre,but it was my own fault for not knowing how my pump worked before accidentally deflating it...Service was very good.
2 months ago
Holly Berry
No waiting around just straight in and out. Staff are lovely and very efficient
2 months ago
Nick Boxter
Excellent store, clean, well stocked, friendly and knowledgeable staff .
A1
3 weeks ago
Terry Green
Very good service, members of staff helped me remove wheel and mudguard off my bike
1 month ago
Marlon Duncan
Great experience in TK Maxx Twickenham, thank you!!!
3 weeks ago
Majdi Alnajjar
need more staff when busy . leaving one serving isn't good enough . very capable staff can only cope with so much
1 month ago
Tina Spring
STAFF NEED TO BE REPLACED WITH NEW ONE IMMEDIATELY. The person with neared in cycle section is very lazy he doesn’t attend to customers and make them wait . He is just passing time there .
3 weeks ago
Amanda Hilbert
Nice store helpful staff the only down side was the click and collet was miss leading as I’d bought a 400ml can of bike hut disc brake cleaner from the web site to be told they only stock 250 ml but that’s not down to the store but the web site mis leading purchasers
2 months ago
Victoria Cooperwhite
Shaun in the bicycle service department is one of the most knowledgable and helpful people I've ever had the pleasure to deal with. He not only fixed the issues that I took my bikes in for, he also noticed a couple of other things and made some tweaks in advance. A really talented and smart young man, Halfords are lucky to have him working for them!
8 months ago
Jeffrey Senior
Excellent service in the bike dept on 3 occasions after luckily managing to get one of the Gov £50 repair vouchers. Bike was assessed by Sean, who did a quick adjustment of brakes there and then to make it safer to ride home, as well as recommending what it needed to be booked in for.
Went back for the service and there was a slight misunderstanding on my behalf as thought they’d do it straight away, rather than have to come back next day. I’d cycled there, so tricky to get home without bike. Baly who served me was great - understanding the situation he was flexible and arranged to get it sorted in under a couple of hours. John who serviced the bike recommended to buy a part (not stocked by Halfords) from internet. So popped back a few days later and fitting was included in voucher price along with bronze service. Gears now work properly as well and bike feels much safer. Thanks to the whole team, really happy. Will be recommending this friendly department who get things fixed to others. ????
5 months ago
Loreal Madonna
Wanted to return my cycle cause we didn't like it , smooth process!
1 month ago
