Halfords - Twickenham
Auto parts store Halfords - Twickenham, Unit 4, Ivybridge Centre, Twickenham TW7 7DY, United Kingdom:
220 reviews
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Address: Unit 4, Ivybridge Centre, Twickenham TW7 7DY, United Kingdom
Website: halfords.com
Phone number: +44 20 8891 4403
GPS coordinates
Latitude: 51.4599084Longitude: -0.3319004
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reviews
Rudy Silvas
Gavin was an incredible help! I had paid for a service and brake change. Straight after, the bike was broken again. Gavin totally understood the situation and the feelings of the customer (me) and made sure it was all sorted out for me. Top service, top guy! Manager at Halfords should give the dude a raise! ????
6 months ago
koko karako
Always have a good experience never had a bad 1 here. Nice friendly and helpful staff
4 months ago
Ryan Snow
Popped in with a few questions about me old bike and was glad to make the acquaintance of the young man Gavin at the bike desk! Had a wee chat about what bits and bobs I might need for a job and he even checked the specific part I was after. Good service, good knowledge, good on him! Cheers pal
7 months ago
Andres Lopez
The guy was very helpful and knowledgeable, he acted very professionally, halfords are lucky to have this guy as a part of your team, with staff like him working there I be happy to recommend halfords to friends and family.
3 months ago
Nori Young
Very helpful. Very efficient in fitting a new car battery.
3 months ago
Claus Habermeier
Friendly staff, service is swift and effective. Good range of products.
3 months ago
thedoom slayer
Excellent service. Gentleman was polite, professional, positive interaction. Help me by carrying the battery to the car.
5 months ago
Bucket Jackson
Sean in the Bike DPT travelled across London on his lunchbreak to get stock for me that wasn't available in the TW store. Absolute legend and deserves to be shouted a round or 3 by all the bosses.
2 months ago
Brandon Broner
Excellent service, went to have chain fixed but index gears for me to make sure everything running smoothly. free of charge. Staff very helpful
6 months ago
Emi Medina
have bought a new bike, roof rack and dash cam over the past 6 weeks, i have revived fantastic technical advice to make my purchases suit my needs and have had a great experience. Special thanks to the Ass Manager Mark for his time and guidance.
3 months ago
Stacey Alterman
Can't get a receipt at the till it has to be an email. Then they paste all kinds of adverts on the email , instead of a simple document, costing a fortune in ink to print.
4 months ago
Susette Snowgold
Well,I know that we are in a middle of pandemic but still,I will not visit this store (or any Halfords store in particular)as they excel in being condescending and rude!What's the point of selling the clothes if you can't try them on?And no,not everyone is perfect size and know their "chest measurements etc."You should be able to try the clothes on before buying, otherwise don't sell it then!
3 months ago
Jenni Evans
It's my local Halfords. I've been to the store couple of times and honestly... JOHN from bikes department has the best skills and customer service ever.
He was so so so so crazy busy during quarantine, phones were ringing constantly!!! John Was on his own in the department, running like a headless chicken... And he still managed to give me outstanding customer service and help.
Halfords - you have really good employee - respect him please ????
Thanks John ????????
2 months ago
Jeff Rath
Busy today but staff friendly and offering advice to struggling customers.
Rivets & Coats Ltd are Trade customers and never had a problem with this store in 6 years....in fact, since the new manager took over things have got even better and more professional.
10 months ago
Lauren Diffenderfer
Thank you Gavin for checking availability for my Bulb!
& Thank you Shane for persisting with fitting my Bulb!
Your a great team. Keep up the good Work.
(VOLVO DRIVER!)
6 months ago
Amber Group
Some nice bicycles for sale,and bicycles can be serviced.
Long queues inside and out from Covid-19 safety rules.
2 months ago
Jeff Lucky
Very very useful team there always happy to go that extra way to help would not go anywhere else thanks guys
4 months ago
Geral GRez
Super fast turnaround time on my headlight lamp change. Done very safely as well in these Covid times..????????????????????????
5 months ago
LeAnne Abbott
Hi, I’ve been helped on two separate occasions with my bike by a lovely man called John in the bike section. He’s gone out of his way to help me each time, given me the best advice and just been a pleasure to deal with. John is a credit to your business and I’ve very grateful. On top of the fantastic customer service he has provided on both occasions - my bike got stuck in the lift on the way upstairs today and not only did he pick it up to carry it out of the lift, he also carried it back down the stairs for me (it’s a heavy bike). Thank you so much John for your amazing service ????
1 day ago
Frederick Sutton
I took my bike wheel to the twickenham branch as I couldn’t install a inner tube. There I was served by Anup, who installed the inner tube for me and taught me how to do it as well. This was all done in less than 5 mins. Top service Anup!
5 months ago
Emmanuel Anilakia
Excellent service, staff very friendly and they always pay attention to detail! I took my bicycle for check, to have a new tyre and inner tube fitted and the gears needed adjustment as well. All done and I am very happy!
7 months ago
Crystal Ehresmann
Always my go to place for car stuff , Halfords never fail to please me
1 month ago
Robert Garcia
John serviced my son’s bike today (in NM) after it had been damaged. Lovely guy who was very happy to help and advise me. The bike is now like new - thank you John!
11 months ago
Thomas Green
We shopped there today looking for a battery a young lad couldn't have been more helpful, funny and willing to help us and another guy carried our stuff out to car. Made a lovely shopping experience in your shop. I'm not sure the young guys name but thanks for all your help
10 months ago
Sailaja Chitturi
Not bad, some very rude and badly behaved customers these guys have to deal with. They are ok and capable people.
3 months ago
Joselin Gonzalez
Hi everyone,
I booked a free appointment and After two weeks waiting finally When I showed them my daughter's bike he said you must 4 weeks wait to solve this easy problem, I think They do not want to take their work seriously and I hadn’t a good experience with them.
2 months ago
Kirill Bond
Anup went above and beyond to help me sort out the issue with my bike. I was incredibly worried at the time, as my bike is my only way of getting to and from work at the moment - I left feeling happy, calm and extremely thankful for his help. He is a true asset to your company.
7 months ago
Julie Bassett
John at Halfords in twickenham done a fantastic job. He was really polite and professional. He put together a personalised packaged based on what needed to be done to fix my nephews bike. He knows his stuff and made my nephews day when his bike was ready much earlier than expected. Thanks so much John :)
6 months ago
Sunny Ahuja
Great service, staff are friendly and helpful and I felt safe whilst shopping during these covid days.
5 months ago
Newman William
bike dept are the team who knows what why and where. top level service at top floor.
3 months ago
Hunter Clark
Great staff and plenty of choices of products
1 month ago
Dima Babenko
Great and helpful staff very knowledgeable, clearly recommended
2 months ago
Andrew Seeley
Cycle staff were friendly and knowledgable. Store looked a bit empty of stock though, probably down to covid
4 months ago
Jesse Phillips
This rating reflects the service from the Twickenham store rather than Halfords overall... I placed an order online for a bike to click and collect from Twickenham, despite calls to central customer service chasing for a collection date it never updated as ready for collection. Contacted the store directly and they found out the bike was lost in the system somewhere and no longer available nationwide. Ravi from the store then asked me to leave it with him to sort out a solution for an alternative bike, despite a massive stock shortage across the country he eventually found me the same model, it took over a week to sort but he kept me informed throughout. Bike was assembled to high quality in store by Steve who fitted accessories when we collected. Great service to sort out what was a poor situation, these guys are a credit to their company.
4 days ago
Ahmed Akinpelu
I got a call from a chap named Martin to say my wheel was ready, spoke replaced and truing of the wheel. Martin was pleasant on the phone. A few minutes later, he called me to say he saw a hole in the tyre and was willing to replace the tyre if I want it, so basically going the extra mile, thinking forward, not just was he was meant to do.
I think he is the mechanic, because when I went tonight, his colleague at the reception went to call him at the back in the workshop.
Great job from Martin! He even removed that piece of metal inside the rim that was making an annoying sound. And all that for only £20.
I don't need another bike but if I did, I would consider buying it there.
3 months ago
Sarra Najah
Halfords are good and helpful in Twickenham.
The only thing is that cycle shop upstairs is not full and empty with equipment as they used to. But I do understand a bit, under all the stores with the Virus outbreak and manufacturing is slow.
Keep up with the good work Halfords.
9 months ago
Daniel Lowe
Absolutely brilliant service from all the staff nothing was too much trouble explained everything before purchasing a new car stereo expertly fitted by Farad in no time at all then kindly tuned everything in thanks very much to all the staff who deserve a huge Christmas bonus
8 months ago
Robynn Williamson
Service was good. Stock levels nearly empty. I paid for inner tubes via click & collect to find it was not in stock. Staff member was useful in identifying an alternative.
There were no bikes 5 August.
11 months ago
Buddy Hamlett
Thank you very much for a quick service!
3 months ago
John Gilliam
Staff are particularly friendly, helpful, and knowledgeable. They cared about me which is rare, these days. Full marks.
5 months ago
NinjutsuDensho
My partner and I were looking for a car seat. (Iso fix)
We was looking at all different types. A lady on the till was very close to us and we were disappointed with the display. Most of the lables of the product wasn't there to state the product.
The lady next to us didn't even seem too bothered to see if we were okay. The products looks dirty or used.
We also saw other members of staff just walking around.
Wasn't too impressed
3 weeks ago
Spencer Hunt
Excellent product and excellent service from the staff very helpful
3 months ago
Ivor Kirwan
If you want a rapid turnaround, check website, book click & collect. All very efficient.
8 months ago
Michelle T
I was seen by John in the bike shop.. He helped me despite having a prior appointment and attended to the bike repair very efficiently. He is extremely personable and knows his work thoroughly.
9 months ago
Beautifull Miss
Absolutely not worth to pay almost 1.5 times the cost of the parts to be fitted! I’d be better off buying them at other stores where they offer reduced prices for fitting if the part is bought in the store!
I’m certainly not putting foot in this store ever again.
9 months ago
Miz Divine
I am always careful about going public with negative service, but I really cannot find anything good to be said about this place, and I've had more than one bad experience. The staff are some of the rudest, most unhelpful people there are.
Customer service means nothing and they certainly have no inclination towards helping anyone.
I have a disability, which means I cannot do all the things I would like, and that means changing car light bulbs. I asked for some help, and was more than prepared to pay for the service, but was refused. No reason why, but just refused. This was a few weeks ago.
Two weeks later I had a fuel coolant issue and as I had no idea what it was, went there to ask for help.
Again, totally refused any assistance.
I would not step foot in the place again, nor would I recommend anyone to go there either.
I cannot give any star rating, as this establishment deserves none whatsoever!
9 months ago
Nuna Yerbiz
I brought an electric scooter the pro 2 , it’s absolutely brilliant fast and has rapid acceleration the staff where very help full and happy great experience
7 months ago
Bradley Mock
Helpful staff, doing their best under the circumstances.
8 months ago
Derek Stringer
Excellent service from Revi who accommodated me when I walked in without an appointment to get my bike brakes fixed; when he heard I need it to commute to work. Many thanks to John who fixed it efficiently and and very quickly.
3 weeks ago
Sofia Davalos
After being told I needed a whole wheel replacement at Moore's Cycles due to a broken spoke which would set me back 120 pounds minimum, i looked to Halfords for an affordable hybrid wheel. They instead fixed the 'unsaveable' spoke promptly and it is as good as new for under 30 pounds. I will now trust them 100% with any future fixes.
9 months ago
