Apple Highcross
Electronics store Apple Highcross, Upper Mall, Highcross, Leicester LE1 4FT, United Kingdom:
220 reviews
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Address: Upper Mall, Highcross, Leicester LE1 4FT, United Kingdom
Website: apple.com
Phone number: +44 116 201 1900
GPS coordinates
Latitude: 52.6370607Longitude: -1.1371147
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reviews
Sydney
Had a great experience here. Came to pick up Air Tags and was served by Jay. He efficiently gave us what we came for and then continued to answer our questions on other products we were interested in. Also offered his own thoughts. Great service. Not pushy at all. Would recommend this store, our expectations were completely exceeded.
1 month ago
Greg G
Amazing shop very reasonable prices and cooperative staff
8 months ago
Kyle Fuller
I needed to buy 2 charger plugs.
The staff were very helpful.
At the moment you need to make an appointment before to go into the queue or one of the staff will ask you questions as to why you are there and what it is that you need if you just turn up.
You can't go into the shop. The staff bring the item to you upon request.
1 month ago
Gina Edge
Absolutely appaulling customer service. Booked an appoinment but was still kept wating 10 minutes past the time the 15 minute appointment ended. Saw an advisor who knew nothing about the different types of iPhone and was intent on up selling the version he owned himself rather than explaining differences between the different models and which would be best for me. He kept checking his watch as though he was waiting for train to arrive any moment.
Went back a day or two later to buy two phones, forgot to make an appointemnt and was told I wasn't allowed in but if I wait a bit I might be able to see someone. Waited an HOUR and then told no appointments would be available and to come back tomorrow. I could see no less than 5 members of staff standing around chatting to each other for the vast majority of the time I was waiting. They served no customers. After pointing this out I was still told they were "busy" and to come back later. Avoid like the plague, can't imagine how much of a nightmare it'll be dealing with them if you have a problem with a product if I struggled this much to even spend money there.
1 month ago
Google Map
Excellent service, very helpful staff. Strongly recommended!
9 months ago
Joshua Kendall
Absolutely disappointed with the service, went in to have a bad customer experience not once but twice.
Customer service online and in store have completely different return policies and neither are aware. Misleading information and utter waste of time.
Leicester Highcross attendants have a poor regard to customer "SERVICE".
Having a busy day is acceptable not being attended to quickly, but having absolutely no much customers, I could not even have the conversation I intended, to resolve my matter as I felt I was rushed.
6 months ago
karan shergill
Had a great click and collect service unless with fast service, many thanks
5 months ago
Tina Ma
Since the covid lockdown I’ve been ordering on line, brilliant service and very efficient.
The only down fall was I ordered a Iphone 11 and when I received my order and opened it I noticed the item doesn’t come with a plug wasn’t actually stated on there web page, the phone wasn’t cheap and Apple should state this for customers.
5 months ago
Eric Russell
Just had a superb experience at Apple Highcross. Polite, friendly, knowledgeable and a real ‘I can’ attitude to make things possible.
8 months ago
Trey McClure
All safety checks in place to ensure safe shopping ???? ????
5 months ago
Rachael Hay
Efficiently dealing with the customers under the new social distancing guidelines. I am impressed.
6 months ago
Johnnie Stuart
Very well looked after with my issue. Had to book an appointment beforehand but was very happy with the service and outcome.
9 months ago
Francisco Gomez
Good service.
Had to wait in virtual queue. No crowding, so risk to health was minimised.
8 months ago
Calvin Payne
I bought a iMac and after one year its the slowest computer I've had.
5 months ago
David Ge
Sadly I am not young and trendy enough to spend in this location. I spent my money in John Lewis where staff acknowledged me as a fellow member of society.
8 months ago
Jose Meza
They need to learn to treat potential customers with atleast some courtesy and respect.
11 months ago
Michael Lavery
Great heartily welcome.. they care for their customers.
6 months ago
Chase Eliason
Excellent service and knowledgeable staff
4 months ago
DanielleThe Gemini
This iPhone company has a classy deal with them
7 months ago
Denise Garcia
Great service and the staff are very friendly
6 months ago
samuel shimelis
Very helpful in getting my iMac repaired using Genius Bar. The repair itself took less than a week and the staff there are A+ in helping you. This is sort of aftercare is exactly how apple has secured me as a repeat buyer. After trying samsung for the last 3 years I cannot wait for my next iPhone as I have seen that apple’s customer service is superior.
2 months ago
Creator BLKMRE
Always get excellent customer service here keep it up guys
8 months ago
Laura Adams
Comfortably the worst customer experience I've ever had. Took mac for repair, they said they were going to do one thing, did a different thing and never informed me of that leaving me to believe they'd done as they said initially. What they did didn't solve the problem so they tried what they said they were going to do which didn't fix the problem again. Had to fight to be seen at short notice at the genius bar as I was really fed up with things. Still waiting to see if they can resolve the problem but been without a laptop for 2 weeks which has cost me significantly. At least its under warranty, I feel for people that have to pay to get this service.
Also don't bother trying to get through on the phone. I tried phoning them. I tried phoning them 43 times in a 10 day period and only got through once. Or to put it another way I spent over 2 and a half hours dialling to speak to them on the phone for less that 2 minutes. Absolute joke they even bother to have a phone line and leave a voicemail telling you to ring them back.
4 weeks ago
Vaskar Upadhyay
Great service and very safe environment.
9 months ago
Deanna Vasquez
Excellent service thanks very professional friendly staff at this very critical time when covid19 very well social distance and keeping good service
3 weeks ago
Bill Almon
Horrible people with early learning centre phones, worst experience in any phone shop and terrible product.
6 months ago
Jon Pildis
Awesome 12 Pro Max
7 months ago
Chelsea Holleman
Lovely and helpful stuff! I was helped when I could not delete some unwanted stuff from my phone. I wasn't dumb but electronics can be tricky sometimes! Ha ha!
2 months ago
Cori DiLoreto
good store but kind of confusing
6 months ago
Isaac Taylor
Huge thank you to Tom and his manager (who's name I can't remember sorry) for going out of their way to help me with my iPhone issue today! They both were really understanding and friendly and they took the time to come to a resolution for the issue. Really good customer service from both of them!
2 months ago
Alexander Cloudclown
????
1 month ago
Ashley Perry
Did not get opportunity to see & discuss to purchase.
9 months ago
Natasha Miller
Brilliant, many thanks to Matthew for fixing my phone without quibble and displaying very professional skills and outstanding customer service. Brilliant service and a very professional manner from all of the staff I came into contact with today. Happy new year.
7 months ago
Laniya Rivera
Too many people in and not enough staff
6 months ago
William Barlow
You give fistfull of pound to buy phone but you need to wait 2 hour for it?Shame for apple.
5 months ago
Victoria Von
It's very busy place. No you to outside in the shopping only letting so many people
9 months ago
David Garrett
The Products are always great since the invention of Apple smartphones till now. Apart from this the customer service of the staff working here is fantastic and they are very active. But the prices of repairing the devices is very high that is the only bad thing about it.
4 weeks ago
Betty Sadler
Relatively quiet
2 months ago
Merritt Wiseman
Always a long wait, expensive
10 months ago
bilkisu hamidou
Stuff very nice and helpful
9 months ago
Kristi Hawley
Searching for a pair of Nike trainers went to JD sports was really busy , sports direct also !
5 months ago
Tim Orris
Order to pick up. Was told to wait outside while they fetched my pick-up.
5 months ago
Anna Anatolievna
I visited last week because the touch screen on my iPhone had a fault. I was approached by a member of staff who was friendly and professional, and pointed towards Prit who booked me in for an appointment within an hour.
Coming back for my appointment, I was seen by Pedro I think? He was also professional and friendly. He explained my problem in more detail, guided me through the diagnostics he was performing, and booked me in for a repair there and then. My screen was replaced and I was on my way within 2 hours of entering the shop that day.
Great service. Very friendly, and professional. Would definitely recommend for repairs, or even just a chat about products. Very knowledgable team. Thanks guys!
2 months ago
Zakaria Sheikh
Went to see an ipad as wanted to buy one and had some queries. Your staff who was an asian woman was rude and judgemental!! Did not provide customer service at all. Emailed apple, no complaint procedure available. This experience was before lockdown. Around november 2019
1 month ago
AMANDA EDMOND
Not a Apple person, but needed help with Airpods which they helped me out and went over and beyond helping.
11 months ago
Tina Crane
Is best shop
8 months ago
Andrew Basinger
This store is always busy and I have visited twice now to ask them to repair my iPhone but was unable to get anyone to speak to - always booked up with online ‘appointments’ - thought that was just for doctors! Apparently Apple can do no wrong, but don’t expect immediate help at this store...
3 months ago
Scott Pierce
Wonderful store, as usual. Love the space and collections. They do Repairs and service as well.
2 months ago
Colin Pagnoni
Typical apple store, as usual it's always a pleasure to visit an apple store to test their devices and play with everything. It is a bit crowded due to the small area but it's interesting. The only thing not interesting about it is the customer service
4 months ago
Hanrich Potgieter
Brilliant customer service
6 months ago
