Samsung Experience Store
Electronics store Samsung Experience Store, Highcross Shopping Centre, Unit 50, Upper Mall Level, 5 Shires Ln, Leicester LE1 4AN, United Kingdom:
220 reviews
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Address: Highcross Shopping Centre, Unit 50, Upper Mall Level, 5 Shires Ln, Leicester LE1 4AN, United Kingdom
Website: partner-retail-services.shop
Phone number: +44 333 344 1916
GPS coordinates
Latitude: 52.6365215Longitude: -1.1362867
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reviews
Nicole Santos
Jacob was brilliant, he put a lot of time and effort into looking after us when purchasing new phone. He is dedicated. Excellent.
1 month ago
Ray Mayfield
While their store assistants are very friendly and helpful their repair team is useless. Few weeks ago my note9 was handed in for a camera module repair. Repair was allegedly carried out to highest standards ensuring that handset remained water resistant. Three weeks later went on holidays, took some photos at the pool and phone got water damaged. Upon return to UK I took it back to store complaining about poor repair standards. I was shown some paperwork claiming that repair was carried out correctly and water test was also completed. I was kindly offered in store repair at my expense of £1200. Absolute joke. Took it to Samsung service and filed a complaint. Device was sent away for second opinion. Week later arrived repaired at no extra cost. So thanks to some rubbish engineer I was nearly 4 weeks without my phone. Not recommended
5 months ago
Jacob Pugh
Brilliant service and brilliant staff support was excellent a must go for a great phone or something else technical and brilliant pricing for the items that they sell a completely comply with the covid-19 requirements 10/10 thank you for your help
2 months ago
Daniel Lowenthal
Fantastic service. Listened to what I wanted and didn't try to "up sell" me. Second time purchasing here, excellent once again
1 month ago
Dj Ampp
I have been in the store a few times and have found the staff are very helpful. It's always good to go in store and get a feel for a phone or tv. I recently went in to collect my Samsung Galaxy S10 on launch day after pre ordering it. There was a problem with collection on my pre order as stock hadn't arrived but Nikhil sorted it . Sorry for being a bit short with you Nikhil but I was a bit frustrated. Anyway thanks for sorting it. I am really liking the Samsung Galaxy S10 it's a fantastic upgrade ????. Great service I would definately recommend a visit. I have now also received my free Samsung Galaxy Buds after preorder ????.
5 months ago
Eric Caballero
Seb was really helpful and made our purchase journey very warm and informative. He is a great asset to this store and a friendly character with a good sense of humour. I treated my wife to a new phone - the S21 Ultra 256gb and we are buzzing! Thank you for all your help and keep providing great customer service - well done!
1 month ago
Dennis Irasusta
Jaidev & Sian support and help with making the right purchase and not feeling like in forced to buy anything and made my own choice for a large eco purchase. Jaidev was a very effective and good at delivering informative training session. Had 3 sessions, for 121. Incredibly service with a very nice man. A very well deserved individual. Should get a rise.
1 month ago
johannes koedood
My Phone is Amazing and I'm happy with it! Samsung is the best of the Bests!
1 month ago
Cyndy McAfee
Jaidev, was incredibly incredible with 121 service he provided me with for tbe past 3 weeks i keep coming back to him for help
1 month ago
Mitch McCracken
recently cracked the rear glass cover that covers the camera, camera and phone is working fine. Took it to the shop and they gave a quote of £350 as the girl said they need to replace the working camera the back cover even though that is not broken and the small glass cover. What nonsence.
The glass cover is glued on with an adhesive so it's not one part
Will not buy another Samsung as they are specialist in replacing working parts.
8 months ago
Rokhaya diaw
Got to the glass front door had to queue & was wearing my mask . I looked in the shop some of the staff were just standing there , not everyone was being allowed in . I asked a question about a problem I have got on my phone & the assistant was very helpful and polite ...
2 months ago
Jodie Holt
Awful rude, patronising useless staff. This is not really a Samsung store but simply called "Samsung Experience" who sell Samsung products. They are clueless and will tell you to call Samsung directly to resolve any problems.
1 month ago
Marcin P
Jaidev was incredible and very honest with helping me purchase a phone. Spent time and effort trying to save me money and meet my needs.
7 months ago
najat atieh
More helpful than the O2 store next door
1 month ago
John Halley
Jaidev was excellent with the service side of today for me. Very friendly and done the job quickly and was a fun person to interact with. Did the job quickly and interaction was amazing. Great journey. Great attitude towards work.
8 months ago
Jill Alo
My third trip to this shop with a faulty phone, this time to get a refund Today I was ignored until I stepped into the shop when I was stopped and made to wait outside the shop whilst the 2 members of staff continued their conversation. When approached I was informed I would have to wait 15 minutes. I waited, inside(!) and watched members of staff chatting. Finally I find that Samsung are unable to refund because they work through a ''Peter Jones' company. So Samsung Leicester is not Samsung exactly. Beware if you need service for a Samsung phone......not available here....not exactly Samsung. The number they gave me to organise the refund is also wrong. To date I've been passed for one department to another on the phone to the 'real' Samsung for 93 minutes. And all this on top of the inconvenience of a faulty phone : returning calls which have been cut off, faulty blue tooth, faulty speaker, frozen screen, inability to connect to links...
Samsung..never again.
10 months ago
Keiko Tokita
Amazing service from Nick. The store was very well set out and much thought had gone in to keeping staff and customers safe. A bit of a wait but totally worth it. Thank you for great service today.
10 months ago
Austin Wilson
Jaidev was really friendly and helped explain the current deals and promotions and gave me space and time to make a decision. Will definitely come to purchase from him. Excellent knowledge.
8 months ago
gabriel suriel
Jaidev was the best staff member to be greeted, spent the time and provided all the information that I needed. Incredible attitude towards customers and products. Great demos.
9 months ago
Rey Cardoza
What a terrible company this is? Customer service there is none. They never answer the phone so why have a number ?? I drove nearly 2 hours to have a phone screen fitted at the ridiculous cost of £249 not under warranty only to be told we can't do it without a receipt??? Even though I was paying for it ??? Data protection they said so I drove home angry ! I then sent it to Samsung instead via post , guess what no receipt required !! The worst company either ever dealt with .
8 months ago
Benjamin Lebron
Came to collect Note 20 Ultra and Galaxy buds. I was really exited but then one of the staff told me i have to claim the buds from the Samsung Member. Other then that it was great. All the staffs were very polite. ????????
3 weeks ago
Erin Johnson
Went into the shop today with 3 faulty tablets one with a broken screen which was caused by the fault on the tablet they then took all 3 tablets upstairs to see someone. About 20 mins later they came back down and suddenly all 3 screens was broken and we definitely know that they was not broken then they said you now have no warranty good bye. So basically you have cracked 2 tablet screens so you don't have to fix the defects on the tablets thanks very much
8 months ago
dan tibbetts
Came into the store to get my Samsung a70 repaired as the screen is not working with no visible damage. Told that I work in a damp place, got told that it's water damaged as the sensors triped under the screen and the repair would cost around the price of the phone. Opened the phone my self just to inspect, no water damage whatsoever just the one sensor tripped others are fine. Finds out just a faulty screen. My patience is too low to make complaints and wait while sending it off for second opinion. Can't wait that long without a phone. Sort out the engineer at this place and train the saff to know more as all the guys look like they don't know anything about the tech. The only professional I've seen there was a girl. At least she looked like she knew what she was doing, everyone else just running around.
10 months ago
Brad Brophy
Jaidev & Seb where great dealing with my current situation. Helping me make a purchase with a sim card helping and providing me with all questions answered and help. Great help. Great management from Dan also
2 months ago
Alisher Zavkiev
Jaidev was excellent in sorting and helping communicate my problem with the device across to me and fixed the issue. Excellent communicate and attitude. Good time management along side aswell :)
11 months ago
Jennifer Gibson
Generally a good store and decent friendly staff. The only issue I have staff are too pushy in the 'can I help you?' Phase. The company itself are a franchise and nothing to do with the operations of Samsung. I pre ordered the s20 ultra in Feb took to June to fulfil. They blamed covid.
I say they are nothing to do with Samsung as my friend ordered of Samsung site direct and they got it 2 days after release. So if you want to pre order, go Samsung direct and not these people. In the event of another lock down, you will be sorely disappointed.
9 months ago
nguyen trung
Brilliant service, gave in my phone for repair due to the screen not responding, they found a few faults with my handset, even though they could not get intouch with me they went ahead and sorted the issue out. Fantastic and recommend them.
Always had a Samsung handset and the service is top notch.
8 months ago
Mary Smith
Very helpful in diagnosing the fault with a Samsung Phone but prohibitively expensive to fix. We appreciated their very honest and professional advice and they weren't pushy in getting you to have the phone fixed by them.
8 months ago
Jan Schmitz
Took my Samsung galaxy fold 9 months after buying it in for repair as the screen had failed spoke to a guy who has soon as he found out I had insurance suddenly realised they could make £115 in the excess charge rather than just fixing it as a warranty issue.
When I asked him why he then informed me that it was down to it being a cluster of pixels lol. If it had been one pixel it would have been warranty issue but as it was around 18+ it couldn't be fixed as a warranty repair, I asked him if he could show me that particular policy as it was not on Samsungs terms and conditions on the net ? Strange I thought. No he informed me "this was an in store policy".
So he then got his S20 out and took a picture of the screen to show me that actually their was a pressure mark on it and I had damaged it?.
So we suddenly went from warranty repair to insurance repair to me damaging the phone, but it was OK I was told that if I paid the £115 for the repair I could retrospectively claim it back from Samsung at a later date.
Luckily for me the fire alarms went of and the store was evacuated. I rang Samsung the next day and told them my story to which I was informed that I could not have claimed my excess back ever?. And should not have been told this and by accepting the stores finding I would have voided my warranty " Thanks Highcross". Anyways they had it picked up and sent to an official repair centre where the main screen both batteries and the rear camera was replaced under warranty as it was found their was an issue with the entire phone.
So thanks Samsung Highcross after having the decency to buy a phone costing nearly 2 grand you wasn't happy when it needed repairing so you thought you'd go for the extra £115. After a period in time where most folk have been off work and money is money you had to go that one step further. I genuinely hope that your store goes bust and looking at other people's comments im not the only one this stunt has been pulled on. But Karma is awesome and it has a tendance to come back and bite you.
You have just lost a client and I will go out of my way to ensure none of my family and friends ever use your store as you genuinely cannot be trusted.
8 months ago
Wyman Pierce
Pre-ordered Samsung Fold 2 last week with the collection date of Monday this week. I asked the staff twice to confirm if it will definitely be Monday during the pre-order and they said "yes, you will receive a phone call on Monday to collect your phone". Yesterday was Monday, no phone call. I had to call Samsung three times, the third time they stated that the collection date has been moved to Thursday. At least have some courtesy to call me and provide an update on the status of my pre-order if I'm spending this much on a phone. Avoid purchasing from this store. All they are interested in is making a sale. Next time, I will order directly from Samsung's website.
Update: thanks for your response however the store has not been in contact with me directly. It is Thursday and no phone received.
11 months ago
Maria Moore
I would like to thank the samsung leicester store for there amazing customer service. They went above and beyond after I had very poor customer service at Milton Keynes yesterday highly recommend theses guy.thank you
9 months ago
franesm rice
Seb was really good and provided me with all the information about the new fold and helped me make sure im going for thr right phone for me. Jaidev & Nik very helpful towards me all together as a person.
8 months ago
Aaron king
Hi I bought Samsung S20+ with leicester samsung store and there is some fault in phone and i complained but they did't solve it. so guys please don't trust them once they received your money they behaving they don't care. and also manager was so rude. i waste my nearly 3 months to behind this issue. i send my phone with samsung expert with 5 time and they still said there is nothing wrong with the phone. and said you have to use it. just making excuses and end of the day i lose my £999.so guys please be careful in the future with this cheated company Thanks.
3 weeks ago
Pat Coil
I was there for 2 hours for a phone service. On booking they said it will only take half an hour. I was kept waiting for almost half an hour, the bedside manner was coarse for 3/4 of the time. Most Unpleasant service ive had for many years.
8 months ago
Kelsey Nichols
Jaidev was really helpful in making a quick transaction and providing a great experience and friendly with a genuine interest.
8 months ago
Preston Blake
The staff are fairly helpful. I never managed to get what i wanted done, however that wasn't any fault of their own. They were trying to sell me phones there when i simply wasn't interested. That was annoying. But otherwise, its a nice place and very welcoming.
3 months ago
Ada Ho
Visited today as my phone would not charge, Jai became my saviour. He was able to get some charge into the old phone and transferred all my data and contacts to a new phone. He was patient answering all my questions and explained everything clearly. He is a credit to the store and an excellent ambassador for the brand Samsung. I cannot thank home enough.
6 months ago
Christopher Ball
Although I give 4 * it deserved less but I like Samsung, Anyway the guy was ok that assisted us however no offer to check any sensor or drop out issues and I left with my £1,200 plus phone still having issues. He suggested I use vivid mode now all my colours are over saturated despite adapting on the advanced setting.
Basically my faults are text is randomly magnifying also my phone is adapting brightness but auto brightness and all checks he could see was off.
Not happy at all considering the overall cost of this premium product and it is constantly messing with my eyes.
6 months ago
Migel Kams
Staff and management were excellent, really helpful and friendly. Answering all my questions when buying a new phone.
10 months ago
Nancy Wood
If I could give zero it would be! I have tried calling the store three days in a row to check stock! But the no answering has really put me off buying with you guys! I then called customer services who were just as surprising shocking and said cant help me. Wow just wow! What service
4 weeks ago
stephane marzabal
I'm a Samsung and Note 10 user. I love Samsung products but I went in last week to see if I can buy the 45W charger. I asked this young guy for help and he was useless. He didn't want to help and kept fobbing me off. This goes to all big company's. PLEASE stop taking on people that have no passion for tech. It really kills the experience.
2 months ago
jodie Forbs
Very helpful, lovely atmosphere, clear Covid instructions and directions.
9 months ago
B Smith
Good honest service here unlike carphone who ran this store before.
When it was under Carphone control I was spoken to by a asian girl like I was dirt.
I will never ever deal with car phone again.
1 month ago
Alison Cunningham
Absolutely nothing but flawless lessons delivered here by jaidev. Amazing and very knowledgeable staff member. Helping me slowly at my old age phase and altogether friendly. :)
2 months ago
Isabella Dyess
I can’t seem to add another review so I’m adding to to my previous review below.
I have been visiting the Leicester Samsung Store for a while now and in my experience proves that my initial couple of visits were not just ‘a one off’. All the staff are knowledgeable and helpful but especially Jay (hope name spelling is correct), who takes whatever time you need to discuss and explain what you need to know. I have found this to be true whether you are actually buying or just looking for product information. The manager is extremely helpful too. Well done all, a refreshing change, great job!
Thanks to Jay who spent a lot of valuable time with me today going through various phones, their attributes, taking time to explaine everything in the time I needed. Great service and excellent knowledge. Many thanks for everything. I'm now looking g forward to enjoying my purchases.
2 months ago
Nirmal Budhathoki
Went in store knowing what I wanted to get, I was amazed that they couldn't get a Galaxy s6 tab pen for 10 days.
I had ,had a previous bad experience with staff being totally disinterested in me as a customer, don't know if it was an age thing.
Check their product problems with item before buying pen broke, unable to get support to replace makes the item useless and slow.
10 months ago
Alexandre Tundela
Perfect service and information provided as well as a great result from the staff and engineer. Happy with all service and friendly service too. Couldn't ask for more. Thank you Jaidev and Ryan
3 months ago
Marco Fedele
I talked with a seller and another one come there and without saying hello, or wait while I finish what I told, he start to talk to me. When I said to him I talked nice and this was rude, he told me he is the manager. I am so disappointed if Samsung think the manager can do anything.
He was not helpful at all, he just want to push out from the store. The store was empty, only we was in the store, so I don't understand why he did this.
Only the manager was rude, the seller was helpful, he answered all my questions after the manager went away.
3 months ago
Harjeet Singh
Sian was fantastic. Great down to earth customer service from beginning to end. I don't usually leave reviews only when exceptional service was given. Thanks Sian at Samsung in Leicester.
7 months ago
Nancy Grant
0 stars for this company far the worst customer service I have seen any business have very appalling I also rang Samsung to let them know how their store is performing badly very disappointing
2 months ago
