Installsure (formerly GGFi)

over the past month, I have been emailing weekly to get an update on our claim. still no response. appalling customer service. how many people actually work here? I know there is a pandemic on but come on installsure, respond to your customers.

This business is unbelievable. I called them to discuss the terms and conditions of the insurance product I had been sold (I had been sent a one-page insurance certificate but no terms and conditions) and I asked during the call about an aspect of the terms and conditions. The company representative became rude and loud and kept speaking over me to stop me asking the question I wanted to ask. When I finally managed to get a word in edgeways, the representative said that she did not have access to the terms and conditions of the products that they sell (something that is either not true or is unfathomable as a way to run your business) and when I suggested to her that this was ridiculous, she put the phone down on me. To be fair, I then spoke with Neil who was very helpful.

Totally unprofessional, never answer their telephones, website asks you to submit a claim online using their portal which they then ignore for 21 days. Please be very wary of using this broker and find someone who will actually support you when you have windows installed, which are covered by a 10 year guaranteed but then the glazier goes bust, only wish I could award them zero stars as even one is too much

Needed an IBG provider for my Fensa registration. Was not cheapest fee per job, but went with them as there was No mention or statement of any other fees in application, or in the terms and conditions. It was not until id paid by vetting fee and got approved that they decided to slip into the contract a £15 per month none use fee. Sly, deceitful & miss leading. I would not have used them if they stated this in the first place. Despite me telling them this, all in got was "we'l make sure it doesnt happen again"... and theyve still not updated there payable fees or terms on the website. Deception.

The worst insurers i have ever dealt with and i have dealt with quite a few in my time, avoid avoid avoid, they'll take your money and run and do anything they can to NOT help you out, SHOCKING

No way of contacting them. How can they possibly uphold their policies???

I have been trying to ring throughout the day but get a message to say that this person cannot answer the phone !! How does anyone speak to them.

Been waiting a month for someone to come back to me. Meanwhile water pouring into my Conservatory!!! Website looks professional but no one there! About to contact Ombudsman!

Their online claim form is impossible to complete, as it is limited to the size of document you can attach and if you cannot attach a document you cannot claim.

Not possible to fill in the form. Complete BS.

Don't use this company. Slow to respond. Complacent with loyal members. They don't respond or acknowledge complaints. We have been using their insurance products for the last 8 years. Recently we have changed our payment terms with our customers base. They (the GGFI staff) informed us we could increase our cover, to cover our new payment terms. I thought this sounded like a good idea so we could omit having to contact them regularly to facilitate any extra cover needed for our customers. Since then they have interrogated me and our business activities continuously for over 6 weeks. Since the 10th of September 2018 to date I have had conference calls with underwriters, I have submitted years of accounts, draft accounts, answered queries, answered written questions. They suggested someone would like to come and sit in our office for a day. I said ok, once it is a chartered accountant with a full written agenda in advance of them coming in. They decide against this. I suggested, talking with our bank and chartered accountants instead. I have always answered promptly, they never reply quickly. After all of this an administrator said we were under scrutiny as our accounts did not look good. Our profits and turnover had gone down from previous years. This is the nature of business. Our turnover had gone down 5% from the previous year. We are operating a very productive profitable business with turnover coming up to 2.6 million in sales. Even though they suggested the increased cover to us they then told us we are under suspicion of insurance fraud! Wow! They suspended our account without any notification or explanation as to why they decided to do this. Our FENSA account was also frozen on their request. We have given the GGFI thousands upon thousands of pounds over the last 8 years. My advice would be to avoid this company at all costs as there are some very good insurance companies out there who at least communicate quickly, openly and honestly. They will offer the same products at a better price. If I could give them no stars I would. Sean from Core. .

DO NOT USE THIS COMPANY, They charge you £120.00 vetting fee what is non refundable, Then they will go out there way to find a excuse to reject your application. Does not matter what your say they will find another excuse to not accept you and keep your £120.00