Chandlers Brighton MINI
Car dealer Chandlers Brighton MINI, 1 Victoria Rd, Portslade, Brighton BN41 1YH, United Kingdom:
128 reviews
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Address: 1 Victoria Rd, Portslade, Brighton BN41 1YH, United Kingdom
Website: group1auto.co.uk
Phone number: +44 1273 838578
GPS coordinates
Latitude: 50.8362480Longitude: -0.2097549
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reviews
Missy Bird
Absolutely fantastic service from the service team at MINI Chandlers Brighton. Very thorough diagnostics, great communication and everything very easy. Thank you.
1 month ago
Tommy Kalfopoulos
Recently collected my JCW from Alexia at Chandlers. Firstly the car is amazing but more importantly, the dealership is better than first class. From the moment I walked in to the moment I collected the car I was treated with respect and courtesy. The atmosphere in the dealership was second to none as were all the staff from the receptionist to the General Manager and admin looking after my paper work.
I can’t rate them highly enough so if you’re looking for a new or used car no matter where you are in the country, go to Chandlers Mini in Brighton.
5 months ago
Evan Reiser
Big praise to chandlers Brighton mini and even bigger praise to Adam and Jan Philips there. They have been faultless throughout all our purchases and 2nd to none. After sales care has also been exceptional making us feel super valued. Would highly recommend them. That's we we keep returning. Thank you to you and your amazing team ????????
3 months ago
game hero
Having visited Chandlers before looking for an upgrade to my old 2007 Mini and speaking with one of the sales team i thought i would do some homework of the Mini i wanted and could afford.
Decided then to have a look around a few Mini garages only to be ignored really by some of the staff who worked in them.
Guildford,Farnborough, Sorry to mention but its true.
Saturday i thought why not go and have a look around Chandlers Brighton and see what they have after viewing many on line.
sat down with a coffee and lexi, not a sales person but more of a friend approach to looking for a car, sat in a few then looked at ones within other branches and then Bingo!! the car i wanted the colour, spec along with all the bells and whistles.
Hour later car ordered depsoit paid along with so much more then i expected in terms of warranty, aftercare,and a fantastic service. week later car collected even better then i imagined in the flesh.
I cannot say enough about my experiance from Chandlers.
Thank you to Alexi and the team for making a dream!
One Happy Mini Cooper owner.
7 months ago
Re
I have been looked after fabulously by a lovely young lady called Hannah. The service was 5* throughout!
Investigations were very thorough and extensive. Communication has been spot on. I cannot find fault. Would highly recommend, and I will be using chandlers more often.
Thank you Hannah and mini.
3 months ago
licy doll
I have nothing but praise for the amazing assistance that Jack and Chandlers Brighton Mini Centre provided. He went above and beyond to help me with a third party company repair issue to my mini. He was kind and very patient with my frustrations with the third party and greeted me each time with a cheery smile on my numerous visits. He answered my countless queries promptly and liaised professionally with the third party company. The standard of work from BMW was high, it was a shame I was not permitted by the third party company to use their services for the whole repair. We got there in the end!
2 months ago
Jamie Round
Service Department. I have been very impressed with my recent car service with Chandlers Mini at Portslade. The Service Manager Mark Pope has been very polite and professional throughout our conversations. He listened to my concerns And has kept me updated at all times and I would definitely revisit them again. Thank you.
2 months ago
Ann Garmager
I have been coming to the dealership for 5yrs abs every tine the service gets better! Josh Rayment is professional, personable, and truly builds an authentic rapport that builds trust and understanding. He personifies the brand mission and vision which is exciting to think about the privilege of owning Mini BMW modern but retaining the classic!
Thoroughly recommend using Chandlers Mini.
2 months ago
Jacob Frerichs
Excellent service and attention to detail when my wife’s car had was serviced at Chandlers. Mark Pope in the service department was extremely friendly & helpful.
2 months ago
Rebecca Thompson
Arranged a waiting appointment whilst brakes on my Mini were serviced. Good communication before the appointment. The service was completed in just under 2.5 hours from checking car in to driving off again. Waiting area clean and good WiFi. I like that the service centre emails you a vehicle report as soon as the work is completed. Good service overall but prices on the high side.
5 months ago
Margo Mitts
I just want to make it clear that this is the first time I have ever complained on social media. I purchased my brand new mini convertible from Chandlers Mini in Portslade. Three year servicing was included in the package. My mini was due it’s 3rd service last year. Due to Covid I was directed by the government to shield at home. I have remained at home for just over a year. I contacted Chandlers and explained the reasons why I could not bring the car in for its service. I have been informed that my last service offer has expired and that I would have to pay for the service. I extremely upset and disappointed that Chandlers would not even consider taking my exceptional circumstances into account. Chandlers Mini have not shown any compassion whatsoever. I was looking to buy another Mini but I certainly won’t be now. I have been a loyal customer for 12 years but I suppose that means nothing now. I will be taking this further and contacting my local MP Peter Kyle. Shame on you Chandlers Mini Portslade
2 months ago
Videlin Todorov
I recently purchased a MINI JCW from Adam O'Sullivan at Chandlers MINI Brighton! The experience was great! He was very knowledgeable and made the finance side of things very easy! Was great to be able to do everything under one roof! Thanks Adam!
4 months ago
Genie Baker
Good service in difficult circumstances. Well organised for handover/collection during lockdown. Good pricing. Nice workmanship. I’ll be back!
3 months ago
Johnathon Ridens
Received great customer service from a mark pope, would highly recommend.
2 months ago
shane ross
Josh was fantastic, made the whole process really easy from start to finish!
2 months ago
Cara Baillargeon
The overall service from here is not great. They are bad at contacting you when your car is ready for collection or MOT. Sometimes the staff are clueless when you have a basic question.
2 months ago
Megan Fowler
Great service by jack kept me informed all the way along nothing was to much trouble I highly recommend
4 months ago
Emily Daub
Having my Mini serviced during a pandemic was a bit worrying. However Chandlers had it organised brilliantly, it was excellent. Pre check in online, keys left in a secure box, regular contact during the day, paid over the phone, online check out and easy pick up of car and keys. Well done ???? you had it sussed.
6 months ago
Arika Chambliss
I have worked for Chandlers Brighton MINI for 18 years. I have always enjoyed it and would recommend them as an employer.
2 months ago
Camilo Valencia
I have just started as a Sales Executive here through the recent Lockdown & even though we are under current Covid restrictions, it has been a great transition & it is a great place to work having already been able to sell some cars through Click & Collect! Although the doors are closed under current guidelines, I have been able to learn everything throughout lockdown & get ready for when we can open our doors again for face to face appointments!
4 months ago
William Pardue
I took my Mini Cabriolet into Chandlers BMW Service Department in Portslade for a Brake Fluid Service yesterday at 10am. I had a phone call an hour later to say the Mini was ready to be picked up! Excellent service, polite and friendly staff and a card offering a free wash and valet when lockdown rules are lifted. Thank you!
6 months ago
Raul Avalos
I always get a great service from Chandlers Mini when I take my car in. The whole process from booking, checking in, receiving updates and when complete is smooth and stress free. Plus this time, they went the extra mile to allow chips on my wndscreen to get repaired whilst on site, which saved myself and the person carrying out the repair the need to arrange for another date, which I was really grateful for. Thank you!
3 weeks ago
Caitlin Wood
Service of the car was efficient and easy as usual. Didn’t get the additional work quotes I was after although the chap who met me tried his best.
Didn’t get the usual valeting either. Is this a covid thing? ????
9 months ago
Chris Sexsmith
Previously my experience at Chandler's has been excellent but not this time. I am trying to get information about a couple of queries I have regarding my service. Have telephoned 3 times been promised a manager will call me but am still waiting.
8 months ago
Don Hicks
I was asked to deliver the Car by 9.00am as Chandlers could not pick up the Car due to Covid regulations as they normally do as I am disabled and assumed re a text that I would not be able to collect it until 2.00pm, I did this and was pleased to be informed that it would only take 90 minutes, so did some local shopping with my wife and returned after that time to be informed again that it would be yet another 90 minutes? so my wife and I decided reluctantly to wait and have a Coffee in the lounge area, after nearly 2 hours waiting we were then informed that it was a large service required and it would be another 2-21/2 hours as they had yet not started? we decided to take a Taxi home, while waiting for it we saw the car being driven across the road to the service dept? I returned again to Chandlers by Taxi after being informed it was finally ready, that was at at approx. 4.00pm - 7 hours to carry out my service !!! thus lucky to ger two stars
9 months ago
Grace White
Always super efficient and explain everything well. Hannah was exceptionally helpful and friendly.
6 months ago
johan podlewski
Super efficient service , Hannah was excellent with customer service and communication
6 months ago
Roy Easton
Always friendly, helpful and efficient!
4 months ago
Yuliya Lasmovich
Very friendly service. They took time out to explain service options and the MOT was very quick. I couldn’t have asked for more :)
11 months ago
Donald Wright
Bought my mini. It’s under warranty. Had an issue (software issue with the infotainment system). Took it in to be checked over. I told them prior to drop off that pick up would be a few days as I’m a healthcare professional and I work long shifts (sometimes 8am to 8pm). I was phoned a few times to say it was ready despite my previous warnings. Clear they got irritated and left it under a tree. It’s come back filthy (it certainly wasn’t in this condition when I left it there). Thanks Mini.
10 months ago
Eola Vans
Good efficient and friendly service, as always. Many thanks. Mike
8 months ago
lily chavis
Helpful, friendly and efficient service
5 months ago
Alex Madesclaire
Amazing service from Alex - took my car straight through to the workshop on arrival. It was booked in for service but also needed rear pads which was sent to me via video. All work completed & my car cleaned within the hour.
3 weeks ago
Tim Cary
Steer clear of this company. After many many months of issues which included a buyback of a used car they couldn’t get the parts to fix, a rejection of a brand new lemon and some issues with the also brand new replacement, which they eventually washed their hands of (and another dealer fixed in a matter of days) they are now refusing to engage with the Motor Ombudsman. Absolute bunch of sharks
8 months ago
william christopher
Service book was not stamped or signed on collection. Service light on the dashboard is still on. I called and emailed for an itemised list of work done and no one gets back to me or to fix the dashboard light. Was the service even done? Spent £550 on new tyre brake discs Mot and Service and no itemised list provided despite being promised and requested multiple times. Also previous review deleted.
9 months ago
MR Burton
Reasonable experience but would have expected a better valet considering the price I paid today. Service was expensive. I wasn't given necessary paperwork and had to go back and check if I should have received not paperwork, service details etc.
2 months ago
Geneva Sides
Very professional in
attitude and made to feel welcome. Staff member of reception was helpful and listened to what we wanted. Called when car was ready to pick up.
13 hours ago
Steven Jenkins
Great service. Fast with excellent customer care. The service department contacted me ahead of my booking to remind me I had a free check-up included in my service pack. The car came back to my cleaned and ready to go! And it was only in there for a few hours
1 month ago
Allison Johnson
Booked in for a service, couldn't have been easier, safer or friendlier. Advance on line check in was easy and car was returned bang on expected time. Thank you
4 weeks ago
Kreativeguy
Unfortunately my experience with Chandlers Brighton Mini was a negative one. My Mini was booked in for an MOT at 10am, whilst I understand that Covid 19 precautions make all interactions difficult I felt that I was an inconvenience. I checked the car in on the screen and left it to have it's MOT - I understood from the text I received that I had checked in successfully and that would get a text when the MOT was complete - from the check in I had expected this to be by 4PM. However 4PM came and went with no message so I phoned to find out how my car had got on. I arrived at the garage at the same time as a couple collecting their mini so I had to wait. Due to some delays I had to wait - during which time I was treated to a loud and rather negative assessment of a member of staff's abilities which I could hear from the next room. During my wait three members of staff walked through the area where I was standing without bothering to ask if I was ok - so my impression of Chandlers Brighton Mini - unwelcoming, uncaring and unprofessional, maybe they would have been more enthusiastic if I had been there to buy - or maybe not!
11 months ago
Alex H
Mini Countryman in for its first MOT. Booked by James over the phone, loan car arranged. Dropped off with Matt. Took the option of text updates throughout the day excellent standard of Covid awareness & procedures and social distancing. Needed car collected mid time slot if possible and Matt ensured this was done. Car ready ahead of time. Great customer service yet again. Missed earning my Amex points today as they no longer accept it.
1 month ago
Kun Wang
Great service, thank you Matthew.
10 months ago
Brandon Bish
Booked a time to have my breaks done. The work started at 9 and was finished by 10:30 (they called us while we sat in the showroom, in front of them)
I did not get my keys until 12:15!!!
No apology, not explanation and some dirty gloves left in my car. When we said about the gloves we were told that they weren’t theirs and they “must be yours.”
Won’t be going back there again anytime soon if I can help it.
11 months ago
Terry Naradwa
Great service. Good communications. Regular updates. Accessible outcomes. Very approachable. Would have no hesitation in recommending.
5 months ago
Lisa Humphreys
I booked a full service, advised them that the air conditioning needed attention. I also requested that they did a safety check of the car as I was due to go on a long journey. When I collected the car I asked if this had been done, and if the tyres were all ok. I was told everything was ok, there were no issues to report. The tyre and the pressure had apparently been checked. 2 days later the tyre pressure warning indicator came up. I took the car to a local tyre garage. They pointed out to me that the tread on the front tyres was very low, they were in poor condition, and underinflated, and would not be safe on a long journey. Clearly no such check had been carried out by Chandlers despite my request.
I also believe that the service was a 'rush' job. When I checked the car in at just after 8am, the first collection time I was given was between 2 and 4pm so selected this. At just after 2.30pm, the work on the car had still not been started. I was then told it would be ready at about 4.20pm. This seems a very short space of time for everything to be dealt with, so I am not surprised that certain things were overlooked. My concern is how much of the service was actually carried out. For example, I can see that the convertible roof mechanism has been oiled, but for instance the drivers door creaks when opened so I have had to attend to that myself.
11 months ago
Michael Nasatka
My experience of this place was bad.
Yes please feel free to contact me to discuss the matter.
10 months ago
Zachary Berger
Great dealership!
4 months ago
Chris Workman
Helpful, responsive, sorted the cars little problem so quickly. Great service team. My mini is always in safe hands at Chandlers!
2 months ago
Bernadette Parsley
Chandlers are absolutely fine - pleasant, polite and pretty fast, so no complaints there. Loved the video of the latest repair by Mick - really useful and in plain English. But I am ticked off that my Mini Paceman, a few months out of warranty, has had to have a new clutch (mainly paid for out of goodwill, to be fair) and a new water pump wheel (partly paid with goodwill - cost me £250 instead of £350). I’ve probably just been unlucky but these sorts of things makes me wonder about switching to a car maker with a longer warranty... Anyway, moan over. Chandlers absolutely OK.
5 months ago
Pat Pate
I have been a Chandlers customer for a long time this is my 3rd mini and they haven’t let me down yet.
Good after sales care and my car is serviced well. The staff in all departments are very helpful and polite.
4 months ago
