Mercedes-Benz of Brighton
Car dealer Mercedes-Benz of Brighton, Victoria Rd, Portslade, Brighton BN41 1DY, United Kingdom:
220 reviews
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Address: Victoria Rd, Portslade, Brighton BN41 1DY, United Kingdom
Website: lookers.co.uk
Phone number: +44 1273 425722
GPS coordinates
Latitude: 50.8359646Longitude: -0.2083962
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reviews
Tonkie Nelson
The customer service was top class, I highly recommend Alex for your new or used car. He was a super star and a big shout out to all the staff too. All the team are super friendly and go out of their way to help their customers - thank you
1 month ago
k k
Fantastic bought my Mercedes from here recently treated very well and car was presented well. Great prices if your looking for New or used Mercedes. Speak to Holly she's so Helpful
8 months ago
priyanwada athukorala
After an issue with a brake judder, my car was booked in at Brighton. Ryan Stock collected my vehicle on his way home as he lives locally and dropped off a loan car. I had a phone call the next day to say all the work had been completed and my car would be back that evening. I never had any issues and Ryan was fantastic and kept me up to date.
Highly recommend this dealer
1 month ago
Charlie Wright
Excellent customer service and great communication. Extremely happy with the level of service I have received by Mercedes of Brighton especially by Ryan Stock who went above and beyond. Ryan explained everything in simple terms for me to understand. He was very helpful and made sure to answer any worries I had and was satisfied before I left. Can’t thank him and the team enough.
2 months ago
Francesca Borgono
it's nice place but customer Service and customer support
is very poor they need self help and support☺ also the organisation and Reception need
to learn more about support
and organisations.
this Experience due to an Appointment for driving test an GLS New Mercedes but surprise me that the car and customer support or service has no Idea
about my appointment and more
is the car is not presented too☺
Mercedes Brighton branch is really
need more Attention to improve
their work. thank you .
3 months ago
Jennifer Turner
From my initial call with Mercedes Brighton I knew I had made the right choice. The entire team were friendly, prompt & professional. In particular Alex Ponton, who looked after absolutely everything for me.
I had struggled with responses from other dealerships and felt I was not taken seriously. Alex’s genuine care and commitment organising the perfect car for me makes for an excellent example of what every employee/dealership should strive towards. My family and I were blown away by his customer service throughout the entire process and beyond. So thank you Alex. The car is beautiful and I am so pleased. Everyone thought I was crazy for going back and forth to Brighton for a car being that it’s some two hours away from home. However for such impeccable, genuine service & trustworthy quality I wouldn’t dream about going elsewhere.
I will definitely be using Alex’s expertise when the time comes for another one.
Thank you Alex Ponton & Mercedes Brighton!
1 month ago
Raynor Mallory
i have had the car for 2.5 years and previously a C class estate for 4.5 years and i can honestly say the Portslade branch has been faultless throughout i have no doubt upon changing my vehicle this will be my first port of call Mercedes sales/service and reception teams get 10/10 from me
1 month ago
Mary Dixon
Very good!!
I am a disabled driver, an amputee of my right leg and when I needed to query the colour of my car, a very nice person came to meet me in their car park to visually inspect the car, as it had had a respray and the previous owner had not bothered to inform the DVLA of the slight difference of gray shown on the log book.
Many thanks to the young man!
1 month ago
Nikita Kelly
First class job done, well explained in the video and car washed as well! Great service for my car and me!
1 month ago
Meredith Chase
I had my C63 serviced by Mercedes of Brighton, there was an initial concern about the cost but it wasn't much more expensive than a local specialist had quoted me, and the service I recieved from Lee and the team was superb, my car was collected and returned to my home, a video clip was sent to me showing area's of concern, excellent, can't rate them highly enough..
1 month ago
Tyler Denny
I had an amazing experience with Mercedes in Brighton, I have nothing bad to say! Khalid was so very helpful from start to finish and was very attentive to any questions or queries I had. He definitely went above and beyond for me! Will definitely be using again in the future and recommending to family and friends.
2 months ago
Beverly Blick
I had been worried about buying my next car as had very poor customer service from dealerships in the past, but have to say Lookers have restored my faith and I have been singing your praises since the start of the purchase to thereafter, you made the whole transaction excellent , informative, eased my fears, able to answer the long list of questions I had and Hose spent time with me, never feeling rushed, going through the key features and set up of my new car with you. 5 stars all round, thank you so much.
2 months ago
Percy Desmedt
Love my C200! Staff at Lookers are always friendly and very helpful. Thanks!
1 month ago
Rayse Ramsey
As always 1st class service from Mike....and Andy too.....very happy customers for our 10th year in a row......
1 month ago
Raquel Trolliet
Having recently had my car serviced here I can honestly say that I was made to feel very comfortable given the current pandemic, in particular Paul Allen who is always friendly and efficient! The car was conveniently collected at my home address and dropped off after it was all done which is brilliant given covid-19 as it reduces any unnecessary contact! I would definitely recommend the service team here and wouldn’t go anywhere else, I will be back!
3 months ago
Mick Reid
The job was to replace the steering rack and braes which was a bill for £3k - this was very annoying as I had wanted to take out an extended warranty and was not advised that the warranty had run out, then when asking for the price to take out a warranty the price was very high because the warranty had run out. Apparently the reason for this was that the "communication preferences" had been set by the sales person on the sale of the vehicle to be "no contact" which was not what I had asked for - and had made it very clear on purchase that I would want to extend the warranty.
1 month ago
Debbie Blackwell
Once again great customer experience with the service department. Neil Hamilton is always a pleasure to deal with. Neil’s vast knowledge and attention to detail is second to none. Would highly recommend.
3 months ago
Jaan Altosaar
In the current situation where people are advised to stay at home in the wake of the Covid virus, it was very helpful to have my car collected from my home address beforehand and returned to me after the annual service. As well as the video, I also appreciated a phone call to let me know the results of the service prior to its return later that day. In appreciation and many thanks to Neil Hamilton, Senior Service Team manager.
4 months ago
DOUBLE MM
Always a pleasure dealing with all sales and service department at Mercedes Portslade- in particular Connor Brown who always goes the extra mile to accommodate and provide 5* service.
Connor provided me with a curtesy car on very short notice, moved two baby cars seats in the pouring rain and ensured my car was ready for collection the following morning!!! Thank you very much again!
3 months ago
Will Puckett
Despite Mercedes not taking responsibility for my exploding sunroof, Mike knott at Brighton was excellent. Even though at great expense it was repaired quickly. I feel the material of the roof to be not fit for purpose! Regardless of the cause.
I am writing to Mercedes to explain my feelings.
2 months ago
Kadeem East
Great work and fabulous customer service. Special thanks to Ryan Stock who has helped me look after the car from day 1. 140,000 miles later and I am still getting a personalized service that suits my needs perfectly.
3 months ago
maria arias
My recently purchased Mercedes was serviced at Mercedes of Brighton and I wanted to leave a note to review the service which I received.
Of particular note was the treatment and high standard of service that I received from Neil, who advised me through the end to end process, from advising me on the best option to cater for my needs (a service plan is now set up which provides me with the best value and convenience by far) through to collecting the car on the day of the service and making everything was taken care of.
My Merc is now serviced for another year and I have the peace of mind that it is all taken care of by Neil at Mercedes of Brighton!
4 months ago
Tomma Riggs
Thank you Nick for looking after my LUCY she's perfect ????????she's now safe, thanks for your advice. and a big thank you to the engineer who fixed her crown????. Thanks, your simply the best.????
2 months ago
John Smith
Although during a pendemic, the buying process was excellent. the sale executive was very professional and easy to speak with. I felt valued as a customer and any questions i had were dealt with quickly and effeciently. I would used Lookers again and recommend to others. Gideon Rae, the sales executive who handled my purchase and part exchange done a great job..... thanks.
3 months ago
Cindy Argueta
I would just like to further add that the service I received from Ryan Stock in the service dept was absolutely 100% excellent Cutomer service from start to finish . Always willing to help and always greets me with a smile and a welcome back . Keeps me up to date on everything. His a real pleasure to deal with . Kong may it continue. Kind regards. Paula Taylor
3 months ago
Darren Aklestad
Khalid was a brilliant salesman who went the extra mile to obtain the car we wanted. Always very professional and helpful! Thank you
2 months ago
Samiya Rahman
Ever since we bought a Mercedes from Lookers we have come back for our servicing and have come to rely on Ryan Stock completely to manage this process for us. We know we can expect a seamless service and a warm, friendly and efficient approach to meeting our needs. If he says he is going to call he always does. He always pulls out all the stops and goes above and beyond even what one might expect from an excellent level of service. It is such a comfort to know we can reply on his support and a job well done.
Michael & Sue Large
7 months ago
Jevin Goleman
I just wanted to say that we were very pleased with how Aaron handled everything. We were not in a hurry to purchase the GLS at this time but the deal offered by Aaron was not something that we could miss out on. Aaron was very knowledgeable, friendly and at no point pushy. When comparing this experience with the time when we purchased the C Class a few years back from Mercedes Brentford, this was a lot smoother and less stressful. We would definitely recommend the Mercedes Brighton branch to our friends and when changing the car next time, we will definitely come back to Brighton again, despite the fact that we live in London.
3 months ago
Tundra Whitt
5 star customer service. Paul was extremely helpful and professional taking time and care, keeping me updated throughout despite the car being an older model.
2 months ago
Thad Fellows
Felt comfortable the job was done professionally and properly.
I know I have to pay a bit more! But good to have piece of mind.
2 months ago
Darius Shayegi
Salesman John Dudney was absolutely fantastic, he is a massive credit to your organisation and would definitely be returning to lookers Brighton for our next purchase
1 month ago
Kris Lexus
Service advisor Lee was very helpful even picking up my car and delivering it back to me after the repair.unfortunately the car needed further work, but Lee arranged everything and kept me informed at all times cannot fault.
2 months ago
Dorthie Cooper
Amazing experience at Mercedes Benz Brighton as usual. would definitely recommend Paul Allen and the service team , they are the reason our family always choose Mercedes over any other cars .
2 months ago
Elizabeth Pleimling
A special mention regarding Khalid Faris who assisted me with my purchase. Very professional, knowledgeable about the car and made the whole buying experience seamless. I've bought from Landrover, Aston Martin and Porsche in the past and Khalid's customer service skills were exceptional in comparison.
3 months ago
Hammurabbi
Excellent, professional and attentive service before and after sale.
1 month ago
Katherine Carothers
The personal service and care was great, when they called to explain about the tread depth I had no hard sale just plan and simple explanation. and the rest was left with me to decide. Neil (service manager) took the trouble to explain all the points this is not the first time I have had a good experience from them.
5 months ago
zoran g
Excellent 5 star plus service. Aaron from sales above and beyond customer care and finding the right vehicle. Highly recommended from 25 years customer. Keep up the excellent work????????????
5 months ago
Josh Fearson
Excellent customer service. There was some what of a delay on the part required for my car but they put me in a lovely courtesy car (which they dropped off at my home) and went above and beyond with their customer service. Thank you all.
3 months ago
Matthew Hoover
As always Ryan Stock is my point of contact for servicing and / or repairing several Mercedes cars that i own, he personally emails me for each appointment and always greets me at Mercedes Benz of Brighton with a warm welcome.
The work required is always carried out to an extremely high standard and at a competitive cost, plus the car is always clean when i collect it.
Am i happy with the service ... absolutely!
Would i go elsewhere ... never!
Thanks again Ryan for great service.
Regards
Don Scott ... Lancing
8 months ago
manolita hougard
The fault with the radio and battery is still there. I have rung twice to talk to someone about it but no one has rung me back. That is poor service.
18th December update: Lee Stevens rang me and arranged for my car to be taken in and thoroughly examined. They have diagnosed the fault and replaced my battery and control unit on media system. Through Lee's efforts 50% of the cost of parts was contributed by Mercedes and no extra labour charges applied in programming the media system. I can report that the response has been excellent and Lee went the extra mile. Many thanks to Lee and Lookers of Brighton, an excellent response.
5 months ago
Elliot Brook
Thank you to Mike and his team in the Service department for looking after the repair of my alloys (under insurance) and replacement of tyre (albeit one that we had spare). The pick up and delivery service was so convenient. Your team even arranged for the tyre to be picked up to save me a journey they said.
I congratulate you and your team for really going the extra mile in customer service. It's much appreciated.
4 months ago
ATUL SHAH
Great service and very professional. Neil at the service centre was well informed and kept me updated. Highly recommended.
4 months ago
Eugene Palmer
Excellent service from Ryan Stock service manager, kept us informed all through the service, would recommend.
3 months ago
Veronica Alvarado
All communication was excellent and John Dudeney in particular was very helpful and professional.
2 months ago
Christy Porter
Great service as always. Thorough checks as evidenced by the video. Service done in good time.
4 months ago
Gabryel Jackson
Connor and the service team 1st class as always.
Added bonus today was a call from the workshop team while I was waiting in reception explaining the extra work being done on the car. Brilliant communication to add to friendly professional service.
7 months ago
Marissa Perez
It is always a pleasure dealing with Ryan when I have any problems with my car from servicing or repairing the alloy wheels when they get scratched. The attention to detail and politeness I receive is great.
4 months ago
valarie johnson
Just called up to enquire about new b class 200 amg line. The agent was super cool really friendly and new his stuff. Ok I'm not exactly a difficult sail as i was already hooked before i called. But ten out of ten for customer interaction. I have already chosen the color roll on Monday.
2 months ago
Ruth Fitzwater
Good customer experience. I was recommended by a friend and i couldn't be happier. They sourced me a great car and made the process in these difficult times very seamless as we live in London and couldn't visit them until the day of collection. The showroom is impressive and the handover was comprehensive. Would recommend to my friends.
9 months ago
sonia deep
From start to finish Alex Ponton of the sales team went above and beyond the norm, excellent customer service
5 months ago
