smart of Brighton

Very happy with the service and will recommend Smart to friends. I will also looked to purchase future vehicles with Smart because of the excellent service.

Brilliant customer service by Mason. Can’t recommend him enough.

Ryan, who dealt directly with me was exceptional, great customer care.

Staffs are very polite, friendly, and expert, however, the explanations for my car faulty wasn't clear enough for me. I asked two times, but I did not receive enough information. All in all, I am happy with your service and should say thank you.

I would recommend this dealership to anyone! They are so friendly and helpful!

Excellent service shown by all staff in these difficult trading circumstances. Thank you.

Overall very good

Great team, excellent customer service. 3.5 years...never a concern with your service. Thank you.

They don't have any one who actually works for Smart there anymore & don't really seem interested in selling them. It's a shame as when we bought our first Smart they were brilliant!

Not sure why quite a few mistakes were made on my purchase. 1st the battery failed to start 20mins after buying, Then eventually died 3 days later, despite being told it had been checked. Second the car had no user manual in. 3rd a week after I had brought the car I was told I hadn’t completed the finance agreement and could I complete it as I have been given a car I haven’t paid for, I tried to find how this could possibly be, going through all my signed and completed forms and finding no fault - then I was told some hours later sorry actually it was a mistake on the companies computer system. When I brought my car in due to the battery being dead 3 days after purchasing I was not thrilled that I had to pay over £60 of my own money to get home in a taxi and £50 deposit upfront for the hire car provided as a replacement, I was told all this gets reimbursed eventually and the company have been kind to say they will reimburse me the full amount even though normally they only do up to £50, but I would have thought Mercedes could provide a car of their own as a replacement and save customers the hassle. I was at the end of my wages so had to use my overdraft for this for something that was not my fault. On the plus side all staff I dealt with were well mannered, and didn’t mean to make any of the mistakes they did. Also all the problems were fixed by Mercedes within one day and without much fuss. Their system for getting it all sorted was generally very good and organised.

Extremely friendly staff with great customer service from start to finish. they made me feel comfortable with the entire process of buying my first car. i would highly recommend to everyone, i love my little car!

Just collected a brand new Smart for two. Very helpful and friendly staff. A special thanks to Matt for taking the time to go through and clearly explain everything! Second car I have bought from Lookers Brighton and 5 star both times.

Great cars Fab service Well done.

Poor customer care. Have to chase them to arrange an appointment/buy a car. Feels like they're doing the customer a favour.

I can't emphasise enough how helpful & delightful Mason P was when I walked into the store.The guy deserves a promotion or a pay rise at least as he is a superb brand ambassador, he was patient with my many questions & his knowledge of the vehicles seemed extensive. He really made the whole experience easy, straight forward and even after making the sale, he assisted me sorting out the car's radio and a few other questions that I had. I must say that the flowers (received when collecting the car) were a great touch as well. SUPER HAPPY WITH THE WHOLE EXPERIENCE & OF COURSE THE CAR & I WOULD RECOMMEND SMART OF BRIGHTON TO ANYONE!!

Very helpful .Sent a video of the car turning up .And giving us info on it's progress through the different work shops

It’s the second smart car we have brought from these guys over the last 3 years it’s worth the 170 mile round trip for us to receive the great service we get each time we have had both cars delivered to Essex without any fuss thanks dan for the great service and the coffee Wayne and louise

Great customer service. A special thanks to Will who was very attentive and helpful.

I don’t feel valued as a customer! Very misleading company and I’m very upset and angry with how I have been treated!

Very helpful and insightful staff. Knew almost every question I had for them.

TERRIBLE CUSTOMER SERVICE .. NEVER RING YOU BACK.. CHARGE FOR A REPAIR THAT DIDNT FIX THE FAULT.. SHOCKING

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