EE
Cell phone store EE, Carilion Court, Unit Sy 14/15, Carille Street, Loughborough LE11 3XA, United Kingdom:
34 reviews
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Address: Carilion Court, Unit Sy 14/15, Carille Street, Loughborough LE11 3XA, United Kingdom
Website: ee.co.uk
Phone number: +44 1509 236704
GPS coordinates
Latitude: 52.7715873Longitude: -1.2072180
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reviews
Thomas Wanninger
Staff always helpful and polite
11 months ago
Jubal Slone
I feel ee are the best
10 months ago
Glen Hogard
Went into store to discuss my current contract spoke to an advisor called Adam he was really helpful and made my experience perfect and personal. Great customer service and a credit to EE!!
2 weeks ago
william stark
Ive just renewed again with them great service
1 month ago
Lora Sloan
Quality staff with great service, best deals to be found.
1 month ago
KDL
Waste of time - unhelpful
1 week ago
Lisy More
Always pleasant and knowledgeable Ken Swale
3 months ago
Abhishek Gharat
Wish I could rate it lower than one star. Went to buy a new iPhone today. We asked for help for monthly contract and all they did was try to get us to buy their broadband and tv package which wasn't what I asked. I said no 5 times and asked to talk about the phone. They still didn't talk about the phone and still tried to force us to buy their broadband. One of her colleagues then came over to try force us to buy the broadband which made us feel very uncomfortable and started to annoy us. Neither of them knew what they was doing and kept contradicting themselves with different answers. When we said stop talking about the broadband we don't want it we just want a phone for the last time they refused to talk about the phone or any plans. We eventually had to say you're wasteing our time and we are leaving and they didn't even care. Awful awful experience. Won't ever be going on ee. All about the hard sell and getting the comision
9 months ago
Kevin Peck
Pushy selling staff, misled my daughter which cost us time, money and an awful lot of hassle because we couldn't change the phone number over to her new contract. Took a long time to sort out.
2 weeks ago
CA SB
if you pay for upfront i get an extra sim with how much you paid forbtge upfront
4 months ago
Ken Pickett
When I ring they are very cold on the phone and the guy answers with a "yeah"!! No hello, no goodbye!! When in store they are very slow at dealing with any issues and the manager just doesn't seem up to scratch. I was in there over an hour trying to sort what was a fairly simple problem. My switch from O2 has been less than smooth.
Furthermore, I bought my Iphone 5 from T-mobile which died 8 days into having it. I phoned the Loughborough branch to get it replaced and they refused to deal with me as I had had it more than 7 days. They said it was Apples responsibility, whom after phoning said it was T-mobiles responsibility. I then had to ring T-mobile on the internet who kindly after a 30 minute wait in their multi layered queueing system decided to replace my phone which may now take up to 30 days to come leaving me with no phone.
T-mobile so far has not looked after me, has treated me badly and left me without a phone for my business. Gutted!!
11 months ago
Angela Dyer
Very helpful when I had an issue, quick to get served and issue was sorted in little to no time for us
1 week ago
Karen Bembridge
Very helpful as always 10/10
4 months ago
Lalalu World
They are always too busy/short staffed to help you in store. And they never answer the phone!......USELESS no point it being there!
7 months ago
Patrick Mann
First class experience for me,all staff pleasant and helpful.
6 months ago
kushi interiors
Rubbish!
I bought a new cable for my iphone 5s from the store which the assistant assured me would be substantial. Once I had taken the charger home and charged my phone ect the cable broke, leaving half of the charger in my phone, no less than 2 hours after I had bought it. I went back the following day to ask for a replacement as the product was clearly faulty, the assistant manager told me that the product wasn't in fact faulty and they would not be able to replace it. Furthermore that it was my fault the charger had broken because I had snapped it!
2 weeks ago
Lara Balint
I went in for a replacement SIM card. The staff were very helpful after I explained what I needed - they went out of their way to transfer my phone numbers from one handset to another while the SIM activated.
8 months ago
Saiel B
Staff very unhelpfull. Only required a new SIM card for phone, but they put every obstacle in my way for not to serve me. Don't bother with this phone shop
8 months ago
Brandon Frakes
Very helpful.
6 months ago
AJSB Records
Tiny, not particularly welcoming, staff glued to their phones.
2 weeks ago
Veronica Luevano
Uber helpful
6 months ago
Laercio Ximenes
Excellent
2 months ago
Betty Chavez
Amazing
3 months ago
Jake Long
Helped me set up my new phone.
2 months ago
Sergej Salyzin
Chris the Manager is brilliant very helpful
4 months ago
Duncan Wood
Polite and efficient
3 months ago
Victoria
Chaos
7 months ago
bob jones
Great customer service deals could be better
8 months ago
Stanislav Andreev
Friendly staff, explained everything
7 months ago
Ina Sood
Poor service by Chris store manager.
2 weeks ago
Luke Ambrose
The guy in here saved me £40 having my phone unlocked it was a gift from my girlfriend EE are now unlocking it free takes 10 days
4 months ago
Samantha Earls
there phone just rings off the hook even though the store is open
6 months ago
shanmugapriya subbaih
I found the staff member I spoke today quite rude just because we are in the middle of a pandemic there’s not excuse to be rude to your customers
2 weeks ago
Dwight Robinson
Ladyink1313
2 weeks ago
