Brookson One
Accountant Brookson One, Centre Park, 320 Firecrest Ct, Warrington WA1 1RG, United Kingdom:
220 reviews
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Address: Centre Park, 320 Firecrest Ct, Warrington WA1 1RG, United Kingdom
Website: brooksonone.co.uk
Phone number: +44 800 230 0213
GPS coordinates
Latitude: 53.3810275Longitude: -2.5961690
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reviews
Kenton McNeill
I have been a customer with Brookson since September and must say they give the best customer service I have had from any business in an extremely long time.
Jade O'Brien my business on-boarding partner has particularly been a pleasure to communicate with she is reliable, genuine and friendly and knows what she is doing.
Every interaction I have had with other Brookson staff also show that they have a strong and competent team that cares.
Brookson treat their clients beautifully and are true leaders in their realm.
Thank you for making it so stress-free to transition to contracting work!
3 months ago
Danny Colon
Great support with getting everything up and running for my company. The Onboarding support given my Mathew Ryan has been clear and helpful so that I fully understand whats happening and removing the worry.
8 months ago
Sonia Iniguez
Poor - you cant call them and they charge a fortune just for you to get paid. AVOID LIKE THE PLAGUE
6 months ago
Michael Feinstein
Have joined Brookson in April. Have a couple of outstanding items to be completed to get things up to date. They have been very helpful. I have worked mostly with Jade O'Brien for the introductory part, ongoing help from Steve Rouke & Rebecca Beggs.
2 months ago
Dreamweaver John
Been with them since December 2017. I am pretty sure they don’t have a clue what they’re doing. Not all of them but most I think. The Brookson Connect portal is ok but os not up to date. Late replying to emails, robotic answers, they ask for a lot of money for different things. To shut down my company they ask last year 300. Now they told me I have to pay 800.
You need to call them always. They don’t even bother to check up on you, you ending pay the service for absolutely nothing and is a lot.
Avoid Brokson. Maybe with others was ok , for me was hard time.
8 months ago
Tiger Raider
Earlier this year I was researching Umbrella companies and Brookson was one of them, theis agent D. Barriteau did tell me that I have to share picture of my passport in order to get quote. So I did that, I had better offer elsewhere and did not use Brookson services. Recently I have been getting emails that i haven't send any time sheets to them. That the are going to make P45 for me. Nobody replied to my emails. What a scam. I have never ever sign anything with this company. The practices I have been exposed to are from the bottom of the low. After many months and repeated requests to stop contacting me I'm still receaving unwanted emails, I have never registered with this company, it seams that they do what ever they want.
2 months ago
Nicole M
A big thank you to Steve, very supportive and flexible. Getting me right back on track and explaining things I didn’t understand. So grateful for all the help, will definitely recommend Brookson.
3 months ago
Beverly Smith
I have been a customer with Brookson since July and must say they give the best customer service I have had from any business in an extremely long time.
Jade O'Brien my business on-boarding partner has particularly been a pleasure to communicate with she is reliable, genuine and friendly and knows what she is doing.
Every interaction I have had with other Brookson staff also show that they have a strong and competent team that cares.
Brookson treat their clients beautifully and are true leaders in their realm.
Thank you for making it so stress-free to transition to contracting work!
2 months ago
Exodus MKE
Approach with absolute caution! Ive been with Brookson for a couple of years now and Im afraid to say its been a nightmare journey of mistakes and slip ups and had I not have had my accounting so wrapped up with them and it being hard to shift I would have done so already. Despite some of the call centre staff being courteous the back end team are absolutely dire & I would not recommend them at all as a safe sound provider for a small business/ contractor. On so many fronts this model just doesn't work and the mistakes that have been made have been way too many and too serious. Incorrect tax figures being reported, continuous loss of information/ sensitive passwords and data, cancellation of my tax direct debits without my consent/ knowledge..the list goes on and on. Youve been warned. Approach these guys with your eyes open!
9 months ago
Ernestine Buster
Absolutely shocking. No help. Total waste of money
1 week ago
Jhoana Magistrado
Brookson take the stress away from managing your accounts. They are perfect for freelancers who don't need the extra hassle. Steven Rouke in particular has been very helpful in making sure everything is running as tax efficient as possible.
2 weeks ago
Marcus Cambells
If you need an accountant, these are the ones, I’ve come at them with so many questions and requests and they’ve really made my life easy! No matter how big or small your question. My main contact so far has been Louise Gent and she will sort out whatever query you got, poor lady has been doing so much running around for me I cannot even begin to show enough appreciation with how much she has helped me out!
2 months ago
Claudia Lopez
Brilliant service. Thank you to all the team so far, including Claire, Matthew R and Martyn.
9 months ago
Sharon McDonald
I have been a customer of Brookson's since early 2013 and never had any particular issues that could not be easily resolved by the lovely team there - however during the Covid-19 period, it has been almost impossible to contact anyone at all, particularly when it is about very important matters which are being completely ignored. The text service repeatedly states that someone will call you back, the phone lines are effectively dead, and no-one replies to emails. I understand that all the staff are working from home, but it seems that no-one wants to take any responsibility for anything at all, and it is impossible to speak to a single person.
This is a difficult time for everyone, and many of us are having to deal with significant increases in workloads and/or complications in our businesses, and we really do need the support of the company we are paying for a service from. Please can you take action to resolve this issue as it's been the same for the past 10-weeks now, and I urgently need to speak with someone, anyone, in this company to resolve some serious issues I am having.
1 month ago
Jamila
New to working with Brookson One as it's my first contract role. Daniel Morgan is my adviser and has been really friendly and helpful for anything that I've needed. Always available if i need him. Everyone else I've interacted with has been great and knowledgeable. Especially a guy called Damien. The service itself is really easy for the management of the business. No complaints thus far.
1 month ago
kamya yadav
Louise Gent has been really helpful from the beginning and has explained each and everything in great details about the connect portal and various questions I had from time to time.
Really appreciate it.
Nikita.
2 months ago
Eric Glaser
1. Brookson are incredibly slow to reply to queries (every email reply takes a minimum of 2-3 days), and no this is not due to Covid-19, it's been that way for years.
2. When you ask for advice on anything other than the most menial of accounting tasks, they are even slower to reply (you'll be left waiting weeks) and their responses are often incorrect and don't answer your question. It gets to the point where you ask your colleagues to ask their accountants instead.
3. They are very expensive. Their MVL fee is over double that of another big accountant (Paystream)
4. They don't offer any practical advice to manage your company finances in a more efficient way. If you don't know the ins and outs of accounting before you start with them, you wont learn anymore.
Must be a lot of 'paid for reviews' on here, because there is no way people can be happy with the service they offer, at the premium price they charge.
6 months ago
Kellanya Tomaz
Nice slick looking web portal but expensive compared to my previous accountant and missed a PAYE return to HMRC last year which I had to get resolved. When I needed to close a company down they wanted to charge over double the quotes I had from local accountants even though I've paid hundreds of pounds in fees for already whilst the company has just been sat in a dormant non-trading state. Each individual I spoke to was however very helpful and professional but at the end of the day I've been charged a premium and I can't see there was any benefit was versus using a smaller much cheaper firm.
6 months ago
Amber Stock
Steven at Brookson provided ongoing support and guidance I needed. He was always very happy to answer my questions. Was very informative and professional. No hesitation in recommending Brookson to manage accoubts and reporting. The support continued during the current COVID crisis. Thank you Brookson.
4 weeks ago
Alex
I've been with Brookson since Jan 2020 and they've been very helpful and responsive right from the start. I've found their portal 'Connect' to be very handy one-stop shop for everything related to your account with them.
Even during the Covid-19 pandemic, they have their agents working via email and phone to handle queries and tasks.
Recently, there was a small error that occured but Jade O'Brien has been very swift in follow-up and response to get this corrected. Highly recommend her. Thank you, Jade!
4 months ago
Misty Stiverson
I have been with Brookson for 3 months now, as a newcomer to running my own business. Up to now have been exceptionally well looked after by Louise as my advisor and on-boarding advisory. Louise is always available when I need help or ask questions. Independent of my quality of question Louise is there for me. In addition have have the feeling Louise is genially interested in me as a person and how Brookson can be of assistance.
Thanks a million Louise for all your help and grate collaboration
3 months ago
Alessandro Garinois
I've been working with Brookson for 2 months now, mostly with my direct advisor, Daniel Morgan. Only have good words to say about him. He's been super helpful, calm, clear and friendly. Has helped me understand the processes fast, as this is my first contracting company.
Everybody else at Brookson has also been great, treating every situation professionally and friendly.
Happy customer.
3 months ago
mia
All of the 5 star reviews are made by employees if the company. This accountancy service is the most expensive, and least helpful available. They do the minimum work, and charge a premium fee. My colleagues pay less than half of the monthly fee for much better service, I would recommend a smaller or independent accountant.
2 months ago
Ayush Nair
I started using Brookson to manage my business accounts in 2019 and have been very impressed with the service they offer. They have been excellent in coaching me in the best ways to manage my accounts. My thanks Jan Dempster for her help and advice.
4 months ago
Jubair Zaman
I have been working with Brookson for just over two months now. My direct contact is Gillian Donnelly and I have scheduled biweekly calls with her just to guide me through initial setup of my limited company.
Gillian is extremely helpful with all my queries, quickly replies to the emails. Whenever something is missing I get a quick reminder from her and things usually get resolved within day or two.
Keep in mind I am a very busy person, director of a limited company, father of three kids, work full time as a software developer. Gillian after each call sends me a long email with all "to do" points for the next few weeks. I find it very helpful, lets me go bit by bit and resolve any outstanding issues. Well done Brookson!
Edit:
This review was encouraged by Brookson One. Be prepared for a 4-5 days waiting time when you ask a question. Do not recommend them at all for this price they charge (over 170 quid a month for ONE invoice processing)
9 months ago
Kaylee Stork
I find the accountancy services and the on-boarding process very professional and excellent. I had used several accountants previously and none compares to the personalized service that Brookson One offers. Even during the CoVID-19 pandemic the accountants are still working hard to assist the freelancers and contractors who are affected. My on-boarding advisor is Steven Rouke which I found a delight to work with.
6 months ago
Very Raft
Should you need an accountant Brookson One is the answer! They have a well structured process and brilliant customer service.
I have no issues with my dealings with them, and Louise Gent is very helpful and prompt in answering all my queries. Thanks Louise!
Leslie
2 weeks ago
Laura Fausnaugh
Business Advisory Team - Great work by Steven Rouke.
Steven help me greatly on the on-boarding process from set-up the company to the important details of the taxes as well as let me know how to use the connect portal. He always provide a swift response on both email and phone as well very friendly and detailed. Even during the Covid-19 pandemic, they have their agents working via email and phone to handle queries and tasks.
Being new in contracting and with great help I do not have any problem started. Highly recommend Steven for the good work.
Pandu
2 weeks ago
Cody Vilaythong
Steve has been fantastic in onboarding me. I had a few queries several months after my onboarding and he has been extremely helpful
3 weeks ago
Tesela Dutton
I have been with Brookson for a few months now and I always had useful tips and clear explanations from my trustworthy advisor Gillian. I recently found myself in a pretty difficult situation and Gillian just handled it so perfectly for me that I can't thank her enough for her help and professionalism on this matter. It is always such pleasure doing business with her and I really want to point out that besides the in-depth knowledge that Gill obviously has when it comes to handling your own business, she will put you first... Many thanks for all the good work since I started the collaboration with Brookson.
2 months ago
Terry Naradwa
Brooksons onboarding process was really thorough with several pre booked phone calls spreading out the excellent advice from my personal advisor,Steven Rouke.
The website app Brookson Connect,was easy to use and quick.
Thanks to all at Brookson.
Best regards from Paul.Brooksons onboarding process was really thorough with several pre booked phone calls spreading out the excellent advice from my personal advisor,Steven Rouke.
The website app Brookson Connect,was easy to use and quick.
Thanks to all at Brookson.
Best regards from Paul.
11 months ago
Sean Hilliard
I joined Brookson at the end of February under the umbrella plus option, this was after being very impressed with the onboarding team, but sadly the good customer services stopped there. I was advised that someone from a 'dedicated team' would contact me to discuss the benefits and invoicing process as soon as I join, but I'm now 6 weeks down the line and still waiting.
I contacted customer services at the start of March to discuss how invoicing would work and I was advised I didn't need to complete an invoice and that Brookson would do this on my behalf and contact my agency. I was also advised that I would be contacted by someone from the 'dedicated team', but as I expected I've still not heard from anyone. I decided to double check the invoicing process last week before month end, but due to CVD19 no one is answering calls and there's a voicemail asking you to email and someone will get back to you. I have now submitted a number of emails and also submitted a message on their connect site and had no response.
My agency have advised me that Brookson haven't submitted an invoice and they also can't get in touch with them, so as it stands I won't be getting paid this month.
I'm paying £32.50 per week, more than double some umbrella companies for no service at all. I'll be leaving Brookson and moving to another Umbrella company as soon as I can actually get in touch with someone, who knows when that will be.
2 months ago
M
I've only been with Brookson for a few months now and I can categorically say they do not and will not provide a service that corresponds with their fees. They are slow to reply to messages and rarely return calls. Payments have been inconsistent at best and sometimes incorrect. If you are thnking about using their services, I would highly recommend looking elsewhere.
1 month ago
Shirley McClain
I was surprised to see so many low star ratings. I have been with Brookson just over a month and so far been very impressed with all that they done. Their online platform is easy to use once you get familiar with it and help is always at hand. I can only conclude that they have stepped up their service since the low star ratings from others.
For me, being new to contracting, it was essential to get the right guidance to help me get set up quickly and effectively, which Brookson have done very well. Nothing but praise at this stage.
5 months ago
STEVE ASNANI
Brookson have been professional and thorough, and Jade O'Brien, who onboarded me, was clear, concise, and very happy to answer any and all questions I had. She helped to make the process very simple when it would have otherwise felt very daunting.
3 months ago
Ashley Moorman
I have recently completed the on-boarding process with Brookson for my new company. Jade O'Brien was my business on-boarding partner and she has given an excellent service.
2 months ago
Drew Dennis
Steven Rouke resolved a number of my enquiries today which was a huge help and a big relief to get the answers I was needing. Steven provided a top class professional and friendly service, thank you so much ????????
11 months ago
Robert Young
Steven Rouke was an excellent on boarding specialist and helped me through the a five month process. He had greats answer to many questions and pointed me in the right direction if he didn't. Would recommend
4 months ago
Colin Barry
Terrible customer service and they did a horrendous job at being an accountant.
I have been with Brookson for over a year and throughout this period they made numerous glaring errors in their filings for me.
I was given completely incorrect financial advice because they did not take down any of my joining details correctly. This issue persisted for the entire year in spite of Brookson being made aware of it.
After a long drawn out complaint process involving them constantly getting my information wrong, ignoring me and refusing to respond to direct question. Eventually it was resolved and they promised to fix all the issues.
Unfortunately they simply did not do that. The errors were not fixed, the system not correctly updated and many documents remained wrong. The only reason I did not hugely overpay my tax contributions was due to my own vigilance. Had I taken their advice I would have been in a difficult and unnecessary situation.
This unfortunately is one of only a small number of issues I experienced. During my complaint and in defense of their own performance they listed 21 systems which worked well for me during my time with them.
10 of these however either failed or did work up to an acceptable standard. When I escalated the complaint and queried about this I got a response which ignored every concern I raised.
2 months ago
Tanya Turner
Great service from Matthew Ryan. I'm new to all this. Matthew ran through the processes step by step and was very patient with my numerous queries. He's following up with me in a couple of weeks to make sure I know what I'm doing.
6 months ago
Velia Dietz
I have been with brooksons since 2014 and they have driven me round the bend as they make so many errors and fail to follow through on their undertakings. I stopped claiming some legitimate expenses because of their systems. I wisely decided to not let them near my personal tax as my company accounts are invariably wrong. Working with brooksons is more challenging than any of my business activities.
6 months ago
Elizabeth Bear
I have been with Brookson One since Feb / March 2019 and it has been a very smooth journey so far. Great customer service and transparent in providing right information. Team members are really helpful and I personally thank Fiona for helping me out and being very patient with all my queries. I would certainly recommend Brookson One to everyone. Keep up the good work..!!!
2 months ago
Craig Frankland
I am just starting out with my limited company and there is lots to take in. Brooksons have been amazing with helping me through the process. From what I have seen so far they have been very knowledgable and professional. I look forward to our future interactions. Matthew Ryan has been my point of contact.
6 months ago
Henny LeBeau
I have been using Brookson for about 10 weeks now. I recently setup my own Limited company and was initially overwhelmed with what needed completing and how to operate the business. Steven from the on-boarding team was key to helping me understand what needed to be done and how things worked. We had a number of pre-booked appointments where we would go through the dashboard and my responsibilities in detail, even outside of these slots Steven would respond to any emails and always made himself available. Would definitely recommend Brookson for your accounting needs, the on-boarding process is thorough, helpful and allays any fears you may have.
4 months ago
Jagrut Vaghasiya
So far so good! I am currently using Brookson One for my accountant, it’s been a really easy setup process and the connect dashboard is so easy to use.
Jan my specified accountant has been excellent and is extremely helpful. I’m the type of person to constantly ask questions and she always goes above and beyond to find the answer out. The talk through of the connect dashboard was very informative and made getting money in and out of the company so easy.
Looking foreword to continuing with Jan and the Brookson’s zone service.
Thanks!
1 month ago
Pat Clancy
I have been working nearly one and half month with Brookson which indeed I have received the best services and support.
Jan Dempster who patiently supports me for all cases and issues and always resolves them in less than thirty minutes. She is very polite, patient and reliable. I recommend her if you want to set up your own limited company to get her advisory.
Sam.
1 month ago
Gena Vail
Horrible service on all levels.
I quit after a month. During that month I detected the following issues with their business practices
1. They never respond to questions, just copy-paste a manual. We are several contractors who use them and we all got the same copy-pasted responses. Even so, it often took them about a week to respond.
2. When asking how to fill in timesheets, or if we had to, they didn't respond. By asking others who had been with them for a while we finally figured it out ourselves.
3. When payment was due, those using other umbrella companies got paid while those of us with Brookson did not. Brookson told us they would investigate and remediate but never did.
Still have not seen any funds so will escalate tomorrow.
UPDATE
After reading this review Brookson sent me a text message from their "Payroll service". They made it sound like a general notification that payments were to be made. When I asked my colleagues, none of them had received a similar text - so the text went only out to me despite the pay being equally late to all of us - simply because of this review.
Nevertheless, the payment did not arrive by the time they promised today either.
CONCLUSION
I think they are going bankrupt and delaying payments to collect more funds from contractors before they sue for bankruptcy. Tomorrow morning I will fill an FSCA complaint.
For your own good, stay away from this company.
EDIT: I have uploaded the text I was sent, plus added a picture showing the email address used by Brookson One to respond to complaints actually does not exist.
2 months ago
Barbara Cannon
I've been with Brookson since September and find them very approachable and my adviser Gillian Donnelly is extremely knowledgeable about the whole portal interface.
The software looks intimidating at first, but after a few one on one calls from Gillian, all is starting to drop into place.
Many thanks Brookson One
2 weeks ago
Kurt Bulicek
Very expensive and they do not seem to care a lot about customers. Not happy
1 month ago
Ken Bow
Overall my experience with Brookson was great
My contact Steve Rouke was professional and he was easy to deal with.
After over 40 years as a PAYE you can imagine how daunting it would be for me going into contract work. It was good to know that I had Steve’s help in understanding the issues with Tax and he answered all my questions efficiently.
2 months ago
