#1 Cochran Buick GMC of Monroeville
Car dealer #1 Cochran Buick GMC of Monroeville, 4520 William Penn Hwy, Monroeville, PA 15146, United States:
220 reviews
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Address: 4520 William Penn Hwy, Monroeville, PA 15146, United States
Website: cochranofmonroeville.com
Phone number: +1 412-245-4220
GPS coordinates
Latitude: 40.4379348Longitude: -79.7453460
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reviews
Joshua Lalanne
If I could give this place zero stars I would. We were in the area from out of town for the weekend (about 500 miles away) and about halfway into the trip we noticed that the car was not driving well at all. We were nervous about continuing to drive it for the weekend and especially about being able to drive it home. We called them Friday morning and they were able to squeeze us in that afternoon which was nice. I took it in and explained our situation and what was happening with the car. Bryan was very nice and everything appeared to be great. Late that afternoon we got a call back from him letting us know what they thought was wrong with it along with our options of what we could do to "fix" it. The options ranged from doing the repair to replacing the engine unit. Our car was a 2016 Yukon with ~145,000 miles on it so dumping a ton of money into wasn't ideal. The quote we got for the three options was way overpriced which basically backed us into a corner. It was end of day so I gave them a $2000 deposit just in case. I called my GMC dealership back home that I always took the car to and found out what a fair price would be to fix the problem. I called Cochran back to tell them I didn't want to do the repair, would like my deposit back, and would get my car in the morning. I feel like Cochran knew we were a long way from home and could strong arm us into overpaying as there was no way the car could make the drive home. On top of it all, I went to collect my car and they never put the engine back together, so that was another couple of hours before I could get my car and get out of there. Then, I was told I could not get my deposit back until Monday. I called them on Monday multiple times and nobody answered or returned my calls. Same thing on Tuesday. So I called my credit card company on Tuesday and filed a complaint. Wouldn't you know it that I got a call back later that day from them letting me know they were refunding my deposit. I couldn't even get the sales guy at Cochran to call me back. I ended up taking my car over to Riverview Chevrolet which was nearby and and trading it in for a Tahoe. That experience was MUCH better and they gave me a very fair amount for the trade even with the engine trouble.
1 month ago
Sheila E
Thank again to Alex Steve warren and jamie. And certified team purchased my first suv
1 month ago
Rosa Mcauliffe
Loud Douglas is very knowledgeable, helps us very much with the lease program . He took the time with us for hours going over our lease options. He is located now at Nissan, he came over to GMC where we first met him 3 years ago. Great person, kind and patient. He also introduced us to Sean,for further help with this new Terrain
4 weeks ago
Ace
Always a great experience at your dealership. You have an excellent staff. Everyone at Cochran is cordial and professional. We appreciate all your wonderful service.
3 weeks ago
Laura Lanham
I was amazed with how personal each employee I dealt with took their time to help me pick out my new car. Shawn Smail was top notch in service from being knowledgeable and answering all my questions and how the financial department took their time to ensure I was getting the best rate and payment. I could not have asked for better people to deal with and make my buying process so easy. I would highly recommend to anyone in the market for a new vehicle.
1 month ago
Adonis Gomez
I understand making money, but lying to your customers is something else. At least their Mazda counterpart across the street is honest. We've taken 3 cars there and never had an issue.
They said my car failed inspection for a "burnt out auxiliary lamp." When I asked for the defective bulb back, they handed me a chrome bulb so I couldn't see if it was burnt out. The car never had a single chrome bulb in it, and I replaced all of the bulbs except the high beams within the last year. When I got home, I checked the "burnt out bulb" and it worked just fine. They were pretty upset about taking their mailer coupon for the inspection too. When I went in to pick up the car, there was another customer who had a car fail for "torn wiper blades" that she said were brand new and had the receipt to prove it.
Also, good luck getting them to answer their phones. They called me about the bulb, but I missed the call. When I called them back an hour later, I was transferred to another department that correctly transferred my call to service. No answer, so I left a voicemail, and no call back. When I showed up to pick up the car 4 hours later, they insisted I never called them back, and made me wait over an hour to "change" a parking lamp bulb.
The second picture is the "burnt out" light bulb they handed me. The service manager stated "the light went chrome when it burnt out". Dunno, seems like it works just fine to me.
3 months ago
reyes hernandez
Very transparent. Left feeling like I got a good deal. Compared to other dealerships where you feel like you were worked over, Cochran doesn’t make you feel like that. Will be buying from them again.
4 weeks ago
Jerry Schwan
This dealership acted as if they were doing me a favor by selling a car to me. They definitely do not like when you ask questions. I was about to purchase a new year car then received alot of attitude when asking for fee detail. Someone else will be receiving my hard earned money. Would not recommend, ever!!!
1 month ago
Sam Sattazahn
I absolutely loved it. The fact that they had to keep my car to work on it and I actually got a car to use in the meantime means the world to me. Shows how much they care and understand. Anytime I’ve been to shops they keep my car for over a week and I have to find rides to work and back. Cochran made it so easy and simple and I’m so happy I’ve bought a car through them and they’ve made servicing so painless! Something I’m not used to! Plus the employees were so professional and super kind!
3 months ago
Robert Stoddard
We had a great experience purchasing a vehicle. Greg was attentive to our needs and was very helpful in finding the right vehicle for us. Victoria in the finance department was very helpful and efficient in getting us a great rate and a payment we were comfortable with! Great overall experience!
1 month ago
JP Covel
Brian Downs, service writer is second to none. Brian comes through on every repair I send his way. If you could duplicate Brian in everyone of your department you would only receive 5 star reviews.
1 month ago
Existential Outdoorsman
Came here to get a car and to trade in my old one. We settled on a car that wasn’t on the lot, but they said they would be able to bring it in once it was ready. Then after we negotiated prices and etc. Things took a turn. He wouldn’t do any paperwork or anything in front of me it was always he will call me and let me know. Tried to give me way below kbb on my car. Gave me every reason possible why I could not be approved for this new car. After speaking to a family friend that works in a bank and knows about this stuff, she said the things they told me were false. Honestly I think while I was waiting for this car they probably sold it or had someone lined up to buy it. While the guy seemed nice there was something shady going on. I have never had so much difficulty trying to get a car. Total waste of time.
2 months ago
Leslie Lora
If I could give it a zero I would... so I got a 2016 Jeep Compass from them our sales guy was Victor. Told us it was bumper to bumper warranty and the best kinds we were paying for. Needless to say it was not. I only have the car for 8 months and put 5000 miles on it. and the front suspension and wheel bearings both broke... we took it to the Jeep dealership by us and they wanted 120$ just for telling us what was wrong for it. They said it’s not covered in our warranty it was going to be close to 800$. So we said screw that and went to another friend to get it fixed. We have tried getting ahold of everyone we delt with to cancel our warranty cause they lied to us and there’s 3 tiers to the warranty and we got the lower one. No one told us that when we got the warranty. If they did we would’ve spent the money to get the best of the best warranty. SO READ ALL PAPERWORK AND ASK QUESTIONS BEFORE SIGNING!!!
2 months ago
Stu Scherer
Took my car here for a major repair. Needed to come back twice because something was leaking and I was fed up because I spent so much-something wasn’t going right...
Eventually sought help from the Service Director, Brian Bates. Brian addressed my concerns and anger with a sense of urgency and did not question me at all. He provided me with a rental car for my
Inconvenience while they took their time to do the proper repairs, and ensured that the problem was solved.
Thank you, Brian, for everything and caring to
Solve the problem in a professional manner! I know I can count on you to care! I hope your service team learns from you to better the customer service experience..........
1 month ago
Joel Schulte
Everyone at Cochran was amazing. I walked in expecting to just look at trucks and walked out the owner of a brand new GMC Sierra that I and absolutely in love with! Healthcare workers especially should shop here for the discounted rates.
1 month ago
Brett Hayton
Staff were excellent and very knowledgeable. They were courteous and made the whole process go smoothly. It was an overall enjoyable experience.
1 month ago
Alexis Allen
Great experience purchasing a truck at Cochran pre owned from Colin Disaverio!! Whole experience was fantastic from start to finish. Colin was timely, kind, and very hard working to put my deal together and also to answer all of my questions. Overall great experience, highly recommend going to see Colin and his team if you’re looking to buy a car or truck.
1 month ago
Michael Lapham
I went in for an inspection and a very serious intermittent problem. They were able to diagnose it and fixed the problem. I am very appreciative.
3 weeks ago
Janet C
It was excellent as always my family and I have purchased numerous vehicles from Dale Taylor and he is the best there is very honest and always professional and also the same for my salesman Shawn I will never go anywhere else.Mr. Cochran don’t let Dale ever leave your company ????
1 month ago
H S
My purchase of a 2021 GMC Terrain was an awesome experience partly because of the salesperson, Mr. Vince Palmieri. He was very professional, polite and explained everything I needed to know about the GMC Terrain. I will highly recommend Mr. Palmieri to anyone looking to buy a vehicle.
2 months ago
Steve Bowling
I always seek out Sean Smail for my needs. he always delivers. I would change dealers if he should leave.
1 month ago
richard french
The #1 Cochran Monroeville Buick Service Department is truly HONEST !!!!!!
They not only did a free complimentary multi-point inspection of my Buick they changed my oil, lube and filters, tire rotation, and check if i needed wheel alignments (all at a great and affordable price). The Buick Service Department noticed that my yearly State Inspection had expired and offered to do a "Free State Inspection with paid Emissions" for Buick Encore at the regular PA State Inspection cost which applied.
Because #1 Cochran Service Department has a consistent policy of being honest they didn't make me half to pay for repairs and parts which i did not need, unlike my previous well know auto dealer's services department.
Based on what i have paid to other past auto dealer's service departments #1 Cochran Buick Service Department has saved me "thousands of dollars" simply because they are honest. They had earned my trust and respect and i will always take my auto to #1 Cochran's Monroeville Service Department for all of my auto needs.
I have to mention that they serve the best free cups of hot coffee and also have tasty sandwiches and other delicious hot food while you wait for the auto.
8 months ago
Scott Kaplan
Great no pressure sells! Fair competitive pricing. And largest selection of cars in the area!
1 month ago
Chris Oddo
My sales rep was Shawn he was very nice always ask if we are ok or needed anything showed use different cars knowledgeable treated us like family called to check to see if everything was alright after the car was bought let me know any questions that I had just call and he would do whatever he could to help customers happiness was important after the sale Shawn should receive a star raise and bonus if I know anyone looking for a car I’ll send them right to Shawn S. Just love my sales guy.
4 months ago
Chloe Brewer
Just got a 2021Buick Encore GX I got a great deal my wife and I love the car
1 month ago
Lisy More
I have had no problems and I don't anticipate having any.
1 month ago
Edik Zwetzig
I brought my SUV in for inspection and was told there were 3 lights that needed replaced to pass, 2 lights on my gate and one of my reverse lights. When I picked my vehicle up, I of course was expected to pay in full. The invoice stated the lights were under $5, yet the labor exceeded $100 per item. When leaving, my husband noticed the reverse light that was to have been replaced was still out. When he went in to discuss with the person that checked him out, he was told we could " bring it back anytime " to be fixed. We drive 20 minutes to bring my car to this location, we have to pack 2 young children in the car each time we drive out to to drop off/pick up a car. After spending nearly $600 to fix some lights, I certainly expected the work to be completed that I was asked to pay for. Extremely dissatisfied as this is inexcusable.
6 months ago
Arfa Hai
Kris was wonderful! He knew so much about the car. We didn’t even give him a heads up. We walked into the dealership and he took care of us right away and was awesome. We got a great deal and a fair offer on our trade! We’ve been shopping around for months and this was the best dealer experience we’ve had by far. We would recommend Kris and Cochran to anyone.
9 months ago
George V
Riley was Great. He took the time to stay after closing while we test drove the car. Can back that Monday and catered to our every need. Searched for the car that I wanted and was very happy with the experience. Got the paperwork done and he took the time to get us set up in the new car.
2 months ago
Brent Price
The service people were so nice and kept me up to date on what was goin on with my car. Very nice people
4 months ago
Ellie Johnson
Customer service was a little dry. They didnt do any explaining to help me understand the problem with my vehicle. I sort of felt like it was a "just give me your money " kind of vibe. This is my second time going back just to be sure i wasnt over thinking things but nope, still the same experience
2 months ago
Bhawana Ghimirey
I love the professionalism and courtesy that all the staff in the Service department demonstrates each time that I have brought my vehicle in. Bryan Downs is great!!
3 months ago
Yulia
The service was fast and the employees were very nice and friendly. I never have any trouble when I get my service done here.
4 months ago
Meet Jhatakia
My experience has always been good. I only had to go through express for oil changes, and no matter how backed up they were, I always received services and the wait time is not long.
2 months ago
Bryan W
Clean place, nice people, horrible service times. Every time I go I'm there super long for minor things. 1.5 hour oil changes and they're scheduled. For an inspection scheduled for 7:30am still here and it's after 10am, all to tell me I only need brake pads for the inspection. Was the 1st person here and saw 8 ppl come and go.That's BS.
4 months ago
Crandall Blount
First appointment was a bit misleading, and I felt included unnecessary diagnostics on service, but second appointment was excellent.
2 months ago
Skye Shirley
I feel being a woman, I was being taken advantage of not having knowledge about car repairs. I feel that alleged issues about my car being repaired, were told to me so I would be frightened about the issues and make a hasty decision to have it fixed.
4 months ago
Michael Sparks
The reps were rude, told me my car had too many miles (75,500) to be exact. Miss diagnosis’s originally had to keep my truck longer and offered me a Buick in its place
1 month ago
Susie B
Was a pleasant experience, the person that serviced my car was very thorough and personable. Great customer service.
5 months ago
George Gregs
Andrew was very helpful and great customer service
Easy to communicate with
3 months ago
chuan cc
Professional, attentive and respectful. I am very satisfied with having purchased a car from Cochran as well as their service department.
7 months ago
Tim Foss
The group was a pleasure to do business with from the first call to the end when driving out if the lot. I came all the way from Long Island NY and never once regretted my decision to do business in Pittsburgh. I was extremely satisfied with the outstanding service I received from Larry and Jim. I was even met at the airport with a bottle of water for the ride.
Best car buying experience. Thanks.
2 weeks ago
Sideria Philson
Was able to take care of all the things I needed done with my car in one afternoon. The service dept. is awesome and never lets me down!
8 months ago
Tarin Trobec
Good service experience here. Well-organized, very clean. Service advisor was helpful, gave good estimate before work, and clear explanation afterwards. Pricing was fair. Carwash included!
7 months ago
Danielle Slaughter
fast and knowledgeable salesperson (Logan)
1 month ago
Ben Bisbey
Everyone did a great job getting us into the vehicle we wanted so bad! Shawn Smail was fantastic and so professional! We actually bought our first Buick from him in 2014! Will keep coming back for sure!
Click
7 months ago
jessica kaumfan
Knowledgable and complete understanding of big trucks , trucks runnin great , Thanks
5 months ago
Pinki Arora
The manager Dale and salesman Riley were attentive to my needs and concerns. Answered all of my questions. I feel they had my best interests at heart.
10 months ago
Lixi i
My appointment was on time and great timing.
1 month ago
Brendan Donnelly
It was easy and not stressful at all. Our salesman was awesome also!
8 months ago
