#1 Cochran Buick GMC of Monroeville
Car dealer #1 Cochran Buick GMC of Monroeville, 4520 William Penn Hwy, Monroeville, PA 15146, United States:
220 reviews
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Address: 4520 William Penn Hwy, Monroeville, PA 15146, United States
Website: cochranofmonroeville.com
Phone number: +1 412-245-4220
GPS coordinates
Latitude: 40.4379348Longitude: -79.7453460
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Long story can not be describe in few words
6 months ago
Jerrica Desjardins
I drove 1 hour to look at a used car. I was prepared to write a check if the price was right. The salesperson said " we do no haggle pricing here and it has worked out real well for us"
. Their best price was $800 over retail!! And Dave didnt even attempt to take my full retail value offer to his sales manager. I called back two days later left a voicemail for Dave, who was working that day, and he didn't have the courtesy to return my call. Plenty of other dealers who offer the same product.
4 months ago
Eric Robles
Really good experience! It was extremely busy, but everyone was very attentive. Emmanuel was AMAZING!! He took the time to answer all our questions and was very knowledgeable about the vehicle. He was also very professional and nice! Very easy to work with.
4 months ago
Amit Sharma
A personal thank you to Richard Brozack my salesman and the entire Cochran team. Definitely the best car buying experience I've ever had. Thank you again and take care.
2 months ago
Dakota Cohen
Great customer service. Will be going back soon. Ron my service rep was really friendly and informative.
2 months ago
Chavon Rey
Great selection. Many makes and models.
2 months ago
Brooke Buckland
Well I will obviously adjust my review if I ever hear from you. I dropped my car off to get an oil change 3 days ago, since you guys did the last one, and to my shock, you managed to strip the oil cap on your previous attempt. Now, even though the car is under full warranty, AND, you admitting that it was your fault, you are trying to charge me 1200 dollars to fix it. I have called 3 times, no answer. My girlfriend has called 3 times, no answer. I have no idea what you are doing to my car. If you want to keep it, pay me back, as of now I have no problem with that. I promise, if I don't hear from you, I will not let this situation go quietly into the night.
1 month ago
Jolena Bryant
The service is always thorough and good.
10 months ago
Marion E
I was under the impression that my warranty covered brake work, but I ended up paying over $200, and the problem wasn’t even fixed.
8 months ago
Devonthe Leeth
Purchased my new truck. Had a wonderful experience. Dale, along with everyone in the GM building was so helpful. He was kind and did his very best to help me feel comfortable. I definitly recomend this place to anyone looking for a vehicle. The price on my trade in was good. And the price of the new vehicle was better then any dealer around.
Give them a try. You will not be sorry.
3 months ago
Demos Ioannou
I recently purchased my first vehicle from Cochran. This was my first time buying from a dealership. Steve Phillips helped me find exactly what I wanted. He was professional, knowledgeable, and most importantly, respectful of my time. You can tell that he truly enjoys making people happy. I will definitely come back to see Steve when I decide to purchase another vehicle.
3 months ago
debbie ernst
Everything was great. The technician was very informative and helpful with all mu questions and explaining things about my vehicle. The service appointment was quick and done correctly and I will be back for any future needs!
4 months ago
Darvy Seang
Very good ????
5 months ago
Walter Hish
I contacted this dealership to inquire about possibly leasing a GMC Acadia. I was very impressed by How courteous and professional sales rep, Sean Smail was. In an industry full of sleazy, pushy Car salesman it was refreshing to deal with someone like Sean..He went above and beyond for me and my family. He knew I was interested in the Acadia as well as a Durango. He priced out an Acadia and he even went out of his way to price out a Durango for me at the other Cochran store so that I had all options...That is The level of customer service that he provides...Please don’t waste your time if you’re in the area and looking for a vehicle of any kind ask for Sean Smail...He is truly an asset to Cochran.
2 months ago
Lystra Jones
I just bought my car a few days ago and I'm saving my stars to see how well the next week our so goes.
11 months ago
Kevin Lentz
Had airbag light coming on hours after purchase. Harmonic balancer wobbling off within 800 miles. Was told theyre my problems. Overall happy with the car,but an extra 2k in repairs after 800 miles on a 23k dollar car is no bueno.
3 months ago
Taha Alrahmani
Made me a key super cheap in like 5 min literally
2 months ago
Paul Maskell
great shop the staff is always outstanding
10 months ago
Nurseit Niyazbekov
This was one of the better visits
8 months ago
Matt Jackson
I unfortunately had my time and money wasted after being misinformed on the terms of my trade in/down payment. It would help customers greatly if the managers, sales, and finance team had better communication amongst each other. No one likes spending the entire day shopping for car insurance and test driving vehicles only to leave empty handed, at no fault of their own.
3 months ago
Fatme Sheahen
I bought my 2013 Buick lacrosse from Biondi dealership and every time I had to get my car service it seemed Biondi could not fix it and sent me to #1 Cochran. Each of the 2 times they fixed problems for me that I've had for months in less than a hr with no hassle from my warranty. I HIGHLY RECOMMEND THIS PLACE they are great at what they do; efficient and professional. Thank you guys you're GREAT ????????
2 months ago
Joseph Miller
Great service and customer focus from all the personnel at Buick GMC of Monroeville, special recognition to Lou Douglas who goes above and beyond to identify and solve customer needs, second car bought from him and he had all solved in one single day every time. You want to walk out with an new car TODAY? Ask for Lou.
9 months ago
Ethan Pitts
I have an approval from a finance company that they said they work for, but for some reason they told me they wouldn't approve me. Why don't you want to sell me a car? I bought from you twice. Terrible.
11 months ago
Jeffery Carlsen
Good friendly service
6 months ago
Ryan Mcallister
great staff
4 months ago
Jeronimo Aragao
Extremely quick service dept. Got me in and out.
7 months ago
Cindy Sorensen
Bought a Dodge Caravan.Jim was very laid back and easy to deal with. Great pricing compared to other dealers and they still negotiated a little. In and out fast. Will buy there again
5 months ago
Mao Mao
My Car wouldn't start when turning the key but all my lights,chimes and radio worked; I took it to a friend's mechanical shop and he tried to jump start it, he couldn't do that and informed that it was a electrical problem; And that it was either my neutral safety switch and connector or my ECM; So I brought it to 1# Cochran in Monroeville; they had my car for over week; then after a week they finally told it was my ECM; I spoke with the service receptionist at the counter Ron, and he explained to me that it was going to cost $1200 for parts and labor; he said the ECM would alone cost $526; so explained to him that I didn't have that kind of money for all the services; so I brought them a new ECM up to the mechanic shop myself; after bringing them the part, the Service receptionist at the counter Ron, called me 2 days later and said they installed the ECM I brought them, but the car still wasn't working; Ron said they had to go inside my dash and find the wire that was causing the disconnect; 3 days later he called and told me the car was ready; I told the service receptionist Ron I'd be up to pick it up that day and I asked can have my old ECM to get trade in for the part; My final total ended up being $964.00; when I drove off the lot my car was losing power my radio didn't work and the car wouldn't go up a small hill; I had to pull the car over to the side of the road on the highway and luckly I was with a friend of mine who's a mechanic and when we opened hood we saw that they never reconnected the air hose to the car and that was the reason it was losing power; the car was again running differently from what it normally does; I then call number 1 Cochran in Monroeville and explained what was going on to the service reception Ron; and also that the radio didn't work; I told Ron I would bring the Buick back in and for them to please check the fuses and go over their work; I then went to trade my old ECM and it turn out it was the same ECM that I purchased previous; and only reason I found out is because the receptionist scanned the ECM and the serial number came up; the next day I voiced my concerns to the service receptionist Ron ; he then tells me that he isn't the one that work on the car so I asked to speak with the technician that did his name ended up being Jeff; I told Jeff the issues I was having with the radio and the air hose; Jeff said to me that he never touched the radio or any of the wires pertaining to the radio; I replied to him Ron told me that you had to go inside the dash in order to get the car running Jeff then contradicts Ron story and tells me he never had to do that and he did what he was asked and got the car running; So I paid $964.00 and still don't know was done to my car; I will never again in life go to 1# Cochran in Monroeville it was the worst experience I've ever had at a mechanical shop I feel Hoodwinked and Bamboozled.
4 months ago
Brian Heard
James and his team are awesome. He (and they) are professional, friendly and service oriented. As a business owner myself, I would be ecstatic to have James on my team. For an operation the size of Cochran I have been more than pleased and quite surprised at how well your folks handle your customers. Please keep up the good work and make sure you hold onto James. He is an asset! Thank you.
11 months ago
Ebony Walker
Their communication was outstanding.
10 months ago
Peter Rondeau
Bought several vehicles from Cochran of Monroeville, never even looked at another dealership. That ended yesterday. The salesman was great (we had him on one of our purchases). The financial man, not so good. He was not willing to work with us and had a little bit of an attitude (so did I at this point) he dismissed us and told us to have a good day!! After that we went to another dealership and bought a vehicle. No hard feelings but they lost a VERY loyal customer and they are hard to come by.
5 months ago
Ashley Walker
Service was great and maintenance done in a timely manner.
2 months ago
Adam Roberts
Dale Taylor and Art Bloom were wonderful.They both handled the whole experience with friendly professionalism! I will definitely tell my friends and family to see them when they are in the market for a new vehicle.
4 months ago
Lily Ameling
Deal with Tim Wills and we have a pretty good salesman customer relationship. He had to get the color of vehicle we wanted. Went to another dealer brought it in for me we made the deal and am happy with my new vehicle. The finance department with James Tompkins was just as good! In and out with no problems. I would recommend #1Cochran to anyone that asks me. Another reason I come back because when I have service appointment's I'm taken care of in a timely manner. All in All a great experience.
7 months ago
Betsy Dinger
Normally my experience is great at Cochran GMC Monroeville. However, this past weekend made my stomach turn. On September 30th I scheduled an appointment for Saturday October 5th for my car to be inspected. I drove 4 hours from Maryland because I was taking care of my sister due to a recent surgery. When I arrived at Cochran I was told (I think his name was Mike) that my appointment couldn't be found. After I showed the confirmation email I received he said they closed at 3 and he wouldn't be able to inspect my car. He offered an appointment for Monday but I had to hurry and get back to Maryland to care for my sister. So he said leave the car here and we'll get it in. I called and uber and paid $20!!! to get to my dad's house to wait. An hour later he called to tell me that he couldn't work on my car. I told him that I just paid $20 for an uber and why didn't he tell me that before I left. He apologized but that doesn't cover my $20, time, gas and panic. I advised him just to leave my keys in the car unlocked with the window cracked. When I arrived the window was all the way down. Frantic I began to call various companies in the area and thankfully Mr. Tire on Mosside Blvd was able to fit me in.
3 months ago
Elizabeth Pearson
We bought a certified used car from them a month ago and the check engine light has already come on. I would not recommend buying from them because they will not do anything about the check engine light even though we’ve only had it one month. Also the sales person told us to give him a five star review or don’t review him at all. This seems extremely unprofessional.
9 months ago
Valeri Singh
I love my Buick Encore thanks to the great attention Shawn Small, my sales rep. He was very helpful in finding a car that I would be happy with and stayed with me until all the paperwork was completed. Shawn also sold me my first vehicle bought from Cochran. I was very impressed with his knowledge about the car and felt very good with my purchase.
If you are looking for a caring sales rep, ask for Shawn Small.
7 months ago
Yug Chandila
Steve Phillips made our car buying experience hassle-free, informative, and enjoyable! My wife and I had a few vehicles in mind, which Steve promptly scheduled for test drives. Once we had our vehicle in mind, Steve gave us all the information we needed, and also connected us with Warren Babish in the finance department (who has also very helpful). The entire process took less than 24 hours. Given Steve's professionalism and ultra-prompt service, I'd highly recommend #1 Cochran for anyone looking to purchase a pre-owned or new automobile. Well done, Steve!
5 months ago
auntie berry
Great service
7 months ago
Derious Nichols
Mr Jordan Nardozi has always been more than helpful with any of my service issues. I would highly recommend this Hyundai Cochran in the South hills over any Hyundai dealership. Thank you Mr Jordan. I really appreciate your great service.
Melvin P. 2012 Azera
5 months ago
Shawn Doonan
Couldn't get no one on the phone for days. Does anyone even work there? Called parts and service.
3 months ago
Matthew Neuman
If I could give 0 I would horrible!
11 months ago
Neal Cannon
I know I am late writing this review but better late than never. A few months ago we leased a brand new 2014 GMC Sierra just off the lot. We called ahead and let them know when we were coming, which really helped us in saving time. This is the 3rd time we have leased from #1Cochran. We've never had a bad experience with them. The salesman Vince Palmieri was very helpful and informative. We informed Vince of what we were looking for and he was able to show us what they had on their lot and features associated. I feel very confident in recommending your establishment to my friends and family due to our positive experience that we had with Vince.
11 months ago
Margo Reeves
I always get excellent care when I bring my car in. They make me feel like I'm the only customer they have . Love the service I get.
1 month ago
Hebberly Ahatlan
I bought a 2014 GMC Acadia on sept 16,2018. The car had cheese curls under the back seat and junk in the glove box. My first clue that Rocco the Salesman was garbage! He laughed and said well you get free snacks. Yeah not amused. The car had a dent on the front panel and only one key. I asked to look at a different one and he had Michael the sales manager come over and he said we will fix the fender and get you a second key. He said they only do keys on Thursday and I said I work and wouldn’t be able to be there till 530. They both said don’t worry about it, we can get it done. We were smart and had them put in writing what they promised. One week later they take my car for 9 days to fix the dent and supposedly properly clean it and get a key. Well when I pick it up guess no key or cleaning. Rocco was obnoxious and made a rude remark that I have four kids I won’t notice the mess and then said he would have the key guy call me and set something up personally. Well I never heard from anyone again! I made numerous calls and emails to Rocco and Michael for 5 weeks and neither answered any of them!! I finally called the customer service number and when she tried to call over to speak to them they were both conviently busy. She put me in touch with Mary at the front and I explained what was going on. She contacted the key man and I was able to go down and he met me and did the key and fob in 10 minutes. While waiting I asked Mary to call Michael who I could see in his office. She told him I was trying to speak to him and guess what? He told her to say he was with someone! I was staring right at him at his desk!!! Rocco was also there and was walking across the room looked right at me and did a 360 and didn’t come back from the corner he went around!!! I also asked the key man if he was ever asked to contact me and he said no. They say call with any problems but really don’t care! They are all about the money. 24, 000 car bought and that’s the customer service they give. Never again!
Jennifer and Frank Ace
4 months ago
Lana Burdette
Nice facility. Good selection. I was just there looking around while I had service done on my vehicle
1 month ago
Todd Fahr
Emmanuel Beard is the reason I came to #1 Cochran. He was in high demand that day yet was courteous, patient & helpful. I appreciate him and the others at the dealership who made the experience an enjoyable one. I left with a wonderful new Hyundai.
7 months ago
Arnie Hart
Great helpful people . Both cars are getting work done and I was in and out . They are polite and get u back on the road as fast as they can
1 month ago
Mel Smith
Bought a used truck here a couple months ago. The salesman was so concerned on making the sale, that he never asked me for the proper insurance card and said I could handle that after I bought the truck. Needless to say that's not the case. He told me I had to get my insurance card back dated and fax it back to him. The insurance company wouldnt do that. Now its causing problems with my loan and having to jump through unnecessary hoops to figure out what the salesman should have figured out that day of the sale.
4 months ago
Dreadz D
The blower for the defrosted/heated quit working on my GMC Terrain. I was told it needed a diagnostic test for $120. Guess what? The car needed a new blower motor. Rocket science. I get a price quote of $607 to install a new one. My service advisor tells me the part alone is over $400. The part can be purchased online anywhere from $42-100. Easy to change the motor. I know everyone is trying to make a dollar. However, I view this as robbery. I have had nothing but trouble with this car, including a rebuilt engine. Haven't found a dealership yet that I trust. Kenny Ross and Bowser are just as bad. For regular repairs I will continue to my local garage. Recalls only to dealership, and those come on a regular basis.
10 months ago
