McCluskey Chevrolet
Chevrolet dealer McCluskey Chevrolet, 9673 Kings Auto Mall Rd, Cincinnati, OH 45249, United States:
220 reviews
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Address: 9673 Kings Auto Mall Rd, Cincinnati, OH 45249, United States
Website: mccluskeychevrolet.com
Phone number: +1 513-741-1111
GPS coordinates
Latitude: 39.2984416Longitude: -84.3072941
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reviews
Devin Oxford
Zack is an awesome car salesman. He went above and beyond to make the car buying experience enjoyable. Love our new Trailblazer!
4 months ago
Preethi
Horrible experience. 3 guys at the front didn't bother to stand up introduce themselves. Basically we were doing all the work.
1 month ago
Ana GZ
I brought my car in on 1/27 because the check engine light was on. I got a video inspection by 10am and a follow-up call saying what work needed to be done. I gave permission, the tech said it would be done by 4:30 and they'd call when it was ready. I never received a call. When I called that night (7ish) they took over 5 minutes even to find a record of it. I picked it up that night. No one said anything to me about it except to hand me my keys. When the tech called he had told me they needed to do an oil consumption test on it but I have no idea when to bring it back. On Saturday 1/30, the check engine light went back on. I tried calling this morning to McCluskey starting at 8:30ish. No one answered the phone either in service or in sales. I placed 8 calls that no one ever picked up. I scheduled an appointment with the online person who told me they're having a heavy call volume. This is the second visit (out of the last 3) that I've had a problem. Two visits ago they sent me the inspection video and told me my brakes were fine. On my next visit the inspection video said my brakes were "dangerously" low. It turns out, the first video was for the wrong car. That could have been really dangerous for me since I should have gotten brakes the first time. In addition, the brake job was also now more expensive. The mess up wasn't really addressed until I called back to the service manager about it. Overall, there seems to be a lack attention to detail and a lack of interest in dealing with customers picking up their cars. All of the candy and coffee in the waiting area can't make up for that.
5 months ago
Doug Pyzel
Since I was a returning customer I already knew what to expect and I must say you guy set the bar pretty high thanks
2 months ago
James Bottorff
Always doing a wonderful job on my car. Thank you so much!!
3 months ago
Taylor Bishop
It was clean in the facility, the team was professional. I was by myself and I was not pressured into doing anything I did not want to do. I love the car too. Thank you John, Casey and Yaron for making the smooth transition. It was a really great experience.
5 months ago
Patricia Johnson
The service advisor was jake he told me what was recommended service and what was important also I told him I didn't want my car washed but someone else washed it he was willing to go dry it off that made me feel like he'd value me as a customer
2 months ago
david mcmillen
I wanted to buy a used vehicle that I could easily afford. First, they sent over a salesperson who interrupted me every time I tried to talk. Then they sent over a salesperson who kept vanishing. The only vehicle they would finance me for was a brand new spark that I can afford if I don't spend any money on anything else, including gas. So I have a car that I cant afford to drive. Instead of showing me the vehicle while the paperwork was processing, the salesperson hung out by the front doors. I had to go look for him every time I needed him. I had to have a cosigner. They put the loan in my cosigner name and made me the cosigner. We had to make them redo the loan. I have no idea how the wifi, OnStar, or touchscreen system works. I didn't even get to choose what color I wanted. It is too small for my family. All in all I am beyond unsatisfied.
2 months ago
Donna Rainbolt
Good morning I like to give and update How great my experience is always at Mccluskey it is the most great place we’re you get the service with a smile and the service meets your needs and the service Guy Jake Was polite and ask if I was ok that’s important when someone else makes your day great
2 months ago
jaroslav pavlicek
It was great. I had couple calls and text messages to provide the status update of my car.
1 month ago
Susie Cortazar
Was a great and rewarding experience with Scott Lambert. Very professional and polite.
2 months ago
Gil Cohen
Jacob was a delight to work with
He took care of everything in such a polite and friendly manner..will ask for him for future visits
3 months ago
Timothy Bordages
I worked with Rodney. His dedication to his customers is evident! I don’t care what kind of car you need or credit situation you’re working with ASK FOR HIM!
1 month ago
Dominic Ottaviano
Everyone was amazing! I mean they sent a driver to pick me up because I didn't have a way to them. The driver was super friendly and very cool. I normally don't just talk to anyone and we talked the whole 30 plus minutes. Everyone was joking and smiling. Definitely a friendly and fun atmosphere. Mike Schworer is the man to ask for. He went over everything with me and it just wasn't about selling me the car and pushing me out the door. My next car purchase will definitely be with them. So I hope you all are still working there in the next 10 years or so.
GMC and Mike really really helped me with loan and I am grateful for that. I had nothing. No way to work or anything. I love my Chevrolet Trax. Ask for Mike Schworer and tell them David Chadwell sent ya.
1 month ago
dudeinajeep
Great experience. Sales person (Steve Newdigate) was very helpful and knowledgeable. Great guy to work with.
3 months ago
Stephanie Cesar
Jake is all ways super helpful and hears me out when I have concerns about my 2013 equinox, he has worked with me when things got super stressful trying to get it back up and running and kept his word. It's not the dealer ship I bought my car from unfortunately but it's the only place I will let do major work on my car and trust to touch my vehicle.
3 months ago
Jonathan Crawley
Will Resor was my salesman not only the day I purchased my car. He also was an advisor the next day when I had an issue with my vehicle. That's customer service. That's Mccluskey always there for you never out of touch.
3 months ago
adam corliss
My experience with the dealership was awesome. My sales guy did an awesome job. The only thing that i have not enjoyed is the 2021 Trail Boss i purchased threw a engine code on the way home. I now have a loaner car until my truck is fixed. I live over an hour away from the dealership and they have been great. Its just upsetting is all
7 months ago
Blksheep RC
Matt was fantastic to work with. We continue to go back to McClusky Chevrolet to purchase our vehicles for the amazing service from their friendly staff.
5 months ago
Ernest Grendell
Absolutely horrible!!! Salesman and Manager made a verbal agreement over the phone around 10am. We went to the bank to pick up the check and were to pick up the truck at 1:00pm so they could run it through service and have it clean and ready for us. We then received a call around 11:30am that the truck was on a test drive and that the person was going to buy the truck from under us. We were told they would let us know if things changed, but since he currently had the keys in hand he would get it. We were clearly angry that they would sell it from under us but told them if they did not buy it to let us know as we had already made plans to purchase. No follow up ever came. Turns out they did not sell the truck as it is still listed on the website and when a family member called the next day to inquire on if it was available they said that yes, it was still available. Sounds to us like they made a verbal agreement they couldn't follow through with and instead of admitting the mistake or making right on it they made up an elaborate story to get out of it. We would never recommend dealing with the circus we have gone through over the last 4 days.
5 months ago
Sheldon Snodgrass
Scott was amazing and went above and beyond the call of duty. He was able to get my husband in the perfect car!
3 months ago
Mike Bielecki
I purchased our 2017 Cruze from McCluskey and all service on this care has been performed by McCluskey. We have been very satisfied.
1 month ago
Sika Sedzro
Mike S is the only one I’ve ever dealt with. I switched dealers I work with because he wasn’t there anymore. Last 4 vehicles was from him. I’m happy and he’s always went above and beyond for me. I’m glad he’s still there. I will
Be back as long as he’s still there
4 months ago
Kristy Clawson
Don Butts and everyone else involved from finance to their accessory dept made the experience very easy and comfortable to deal with
3 months ago
Eric Zaharko
Mr Pope was GREAT!! He put me in the car I wanted with a payment I could afford on a BRAND NEW 2021!! Even with a terrible credit score, he worked with me and put me in my dream car. I will from here on out, only be purchasing a vehicle from McCluskey Chevrolet.
3 months ago
Patrick Miller
My sales guy was Michael Collier and he was incredible!! Got me the BEST trade in value on my Jeep (more than my payoff) and after spending all day with him(because my credit sucks) I walked away satisfied in a BRAND new 2020 Chevy Malibu RS. Hated letting my Wrangler go but I’m super stoked I went with McCluskey. Hands down amazing!!! Get with Michael for amazing deals and an incredible comfortable friendly experience. Let him know you seen this review.
8 months ago
Joshua Noble
Karen, Jake and the staff were very friendly and helpful. Everything that was going to be checked on my vehicle was explained. Even that it may take a little longer due to what was being checked. They even got a rental free of charge for me.
4 months ago
Gina J
Committed and loyal customer, I will always try to buy my cars and services through mccluskey
2 months ago
Robert Feuer
The price given to me with email and other contact remained the same. Craig Knisley was a great representation of your dealership. It is a long procedure, but good with Craig leading me through the steps .I would bring a friend or relative there if they were interested in a new vehicle.
6 months ago
Bonnie Nugent
Scott Lambert was our sales associate, he has definitely changed my mind on what I thought about MCcluskey Chevrolet. Before going to McCluskey I told my husband he could go but I did not have a good experience the last time and would not go back. I felt pushed into something I didn't care for, the sales associate wasn't the best, and I felt he had a take it or leave it attitude. But I did meet my husband at McCluskey and in doing so I met Scott. He didn't make me feel like I was being pushed in to anything I didn't want, he made me feel like I actually had options, and he told me straight up if I don't like it we will find me something I do like. Thanks to Scott not only do I have a new car but I have a future place to buy more cars!
4 months ago
Montia Sanford
I tried buying a car there a few months ago because they’re one of a couple dealerships that work with bankruptcy clients. They tried to upsell me a car in which my attorney laughed at my face and then when I went back they offered a cash car in which I refused. I went to another dealership that was extremely more helpful and seen something on paper that I didn’t see until they compared it with the paper from mccluskey. I had a 3000+ down payment and mccluskey was going to take my down payment for a “service contract” and not towards the car. (money in their pockets) The other dealership took down payment towards car and left service contract at zero. Double check your paperwork before you sign so you don’t get ripped off.
3 months ago
carolyn dickerson
Jeremy in the service department is very good at listening to the customer and fixing the problem.
He is definitely the best!
1 month ago
Bruce Buzzell
The staff is always friendly and very helpful. I was kept up to date on the details of my service as it was happening. No better place to wait on service.
5 months ago
Naim Esquivel
I had my car serviced for "tire air pressure" light being on. They patched up my tire, due to a nail in it. I got my car back and within 25 miles driven, "service tire monitoring system" came up on my dash. So now i have to go back because obviously something was done incorrectly and I'll have to pay MORE money
2 months ago
Gabriel G
Everything was great. Friendly and professional service. Patrick was a great sales rep
4 months ago
Karl Wilcox
BJ was amazing he made sure my car got all the needed fixture and upgrades that were passed due on my traverse I appreciate all his help
3 months ago
Eva Isam
I bought my first truck from McCluskey and now my second....why....because of your great customer service in Jeremy Huber. He has always gone out of his way for his customers and has done a fantastic job anytime I needed service. Big shout out to Nick Tipton and Mark Hiltz for doing an awesome job with the paperwork and getting me my new truck. Having great employees is something that is important to me and Congratulations to you McClusky for having three great employees. Keep up the great service and you will have a customer for life.....actually Two because my twin brother also bought his car from here. Thanks again Jeremy You Rock!! Jeff Nagel Happy 2021 Colorado Owner
4 months ago
mikeylikesit cherroptn
I have purchased 2 cars from McCluskey Chevrolet in the last couple of years. The experience was exactly what I look for, simple, efficient, and no hassle. I will be a lifelong customer. If you are looking to buy a car, ask for Bill Stoufer! He is a terrific salesperson.
6 months ago
Dondy
This was my first brand new vehicle ever, I'm 43! Scott Lambert was awesome, couldn't have asked for a better salesman!! Even with the pandemic going on the dealership made my truck buying experience over the top!!
I love my new Chevrolet!!
Thanks McCluskey Team#1
7 months ago
Zachary Jorgensen
John Phillips was exceptional. He was very supportive and went above and beyond to make sure I had a great experience in the purchase of my car. Give him a raise
6 months ago
Laura Davied
The actual service part was fine. What was not fine was transportation back to my Work/communication on getting me back to McCluskey. The driver that took me back was not a good driver. With consistent Hard Acceleration/Hard Braking the driver showed immaturity and lacked patience. When the time came to get me back to McCluskey. I waited an hour and a half for a Lyft that never showed up. I reached out to McCluskey for an ETA and to see if the Lyft that was scheduled was on its way, I got no response from them on an ETA. In the future, anytime that I have my vehicle in for service I will expect to receive a loaner car, or I will have my service done at my local autoshop.
2 months ago
Marcia White
To say that Gina went above and beyond to help us find what we were looking for is an understatement. We were trying to find what seemed like a unicorn... and Gina remained committed and loyal. She was professional, patient, and diligent and ultimately earned our business.
8 months ago
Shauna Costello
Always on time. Nice people. Free drinks
3 months ago
Katie Doucet
I really wanted to post this review because the service provided to me by Jessica Williamson was above and beyond what I expected from a customer standpoint. She was extremely attentive, considerate, punctual with all our appointments, and very kind to me. I'm actually from NC and ended up coming up here to OH to purchase my truck soley from what the company offered me; Lifetime warranty on my new truck, and my trade-in value was more than what I was offered back home. I will be back in the future for my future needs, and I honestly can't recommend McClusky Chevrolet enough. Thank you Jessica!
4 months ago
Yang Nyoum
Crystal Edinburg was great. I had a very good experience and her customer service skills and genuine joy in putting me in a new car was evident. She made it not only enjoyable and smooth but also efficient and fast. Thank you!
2 months ago
phillip gautreau
Everyone was friendly, service was A+ would definitely purchase a vehicle from here again.
2 months ago
Adam Ross
My experience was great. Your team there is amazing. With the mask on you knew that team had a smile for you. You guys rock. Thank you for a great experience with you. Angie
7 months ago
Susan Agar
We worked with Gina, and she was an absolute gem!. Everyone was friendly. Entire process ran so smooth.
4 months ago
Valcin saintilien
My girlfriend and I live in chicago. We had the car delivered. WAS NOT TOLD IT WAS BEING DRIVEN HERE! never buy a car out of state again. car has many issues and issues keep coming up about this car. never buy from this dealer
7 months ago
Darlene
I'm enjoying the wonderful service at kings auto mall.
2 months ago
