McCluskey Chevrolet
Chevrolet dealer McCluskey Chevrolet, 9673 Kings Auto Mall Rd, Cincinnati, OH 45249, United States:
220 reviews
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Address: 9673 Kings Auto Mall Rd, Cincinnati, OH 45249, United States
Website: mccluskeychevrolet.com
Phone number: +1 513-741-1111
GPS coordinates
Latitude: 39.2984416Longitude: -84.3072941
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reviews
Christopher HarrKuhn
Jeff Kaplan was my sales person. He did a phenomenal job at listening to my needs and what I was trying to accomplish. Best car buying experience ever, hands down.
2 months ago
Michelle Knapp
Excellent service. From the time I pulled into the service department business was getting taken care of. They send me a video of the completion of my service which I liked. They are great with taking care of their customers.
4 months ago
Charles Boerngen
From the time we got there it was absolutely the best experience I have ever had buying a car. Our sales guy, Tony was awesome and then everybody else we came in contact with was also super. Our experience with the Allstate rep. (Juan) was also unbelievable. What a personality he has. Really, truly a super experience. AND I LOVE MY SUV!!!!
6 months ago
Ashlie Pappas
William Resor was excellent! The best experience I’ve ever had buying a vehicle! Thanks so much!
1 month ago
Monica Erwin
Having owned many cars over the years, and experienced several dealerships I can say I with all confidence McCluskey truly is exceptional. I've worked with Bill Stouffer now since 2015 and just took delivery of my 3rd Silverado from him. From beginning to end, the communication, transparency, comfort and expertise from Bill sets a new standard. Being in Luxury Retail sales myself, I understand the process and psychology many people encounter at auto dealerships, this is not the case here. I look forward to service, my children even look forward to service because the lounge is awesome. The entire team from the top down at McCluskey is focused on a customer centric experience and it shows, i'm not a happy customer, i am a LOYAL customer!
1 month ago
Solace T
Everything was great from the customer service to being able to have the car dealership deliver the car to my house and taking my trade in. My only problem was once I got the suv I thought I had 72 hours to trade it in for something else but I wasn't giving that option.
2 months ago
Cortney Wilbanks
Great experience with Mccluskey and Pat. Appreciate all you have done and look forward to more business in the future. I found the new truck i always wanted. Thanks again..
2 months ago
David Chin
The star of the show was hands down the salesman who greeted me at the door and guided me along and helped me get the truck of my dreams. Everything happened effortlessly and smoothly. Jeff Schreiber was absolutely amazing and I am telling my sister and a friend to go there and talk to him and I will continue to send people your way. The man in charge of financing also did a fantastic job, and all the employees who I passed by seemed to be genuinely happy to be there and pleasant. I live in the small town of Hillsboro, OH which is over an hour away. Yesterday I stopped in our local Chevrolet dealership about how much it would cost to have running boards installed. What a difference in atmosphere. No one greeted me. I had to find out for myself where to go. Someone asked me to move my car. I could not find anyone. No one seemed happy to be there. The overall vibe doesn't get you excited to buy a car the way it does at your dealership. 5 STARS all the way!!!
3 months ago
Gary Florentine
I am always treated with the highest level of respect when I visit Mccluskey and my most recent visit was not any different. The service department is great and I have 1 salesperson that I only deal with and she never lets me down. Thank you Mccluskey for always treating me like I am not just a customer!
1 month ago
Tony VanDerHeyden
Relaxed Environment that is great ,,
Everyone is exceptionally nice which is shocking in today's world of people that aren't nice,,, I will always come to you guys for a new vehicle,,,
It was a true pleasure buying a vehicle from you !!
1 month ago
jason noh
We were guided through the process with professionals. Each and everyone we spoke to took good care of us. We could not have asked for a better experience.. We love our 2021 Chevrolet Trax! What a beauty!! We call her Little Olivia!!
3 months ago
Adrianus Sandy
I received excellent customer service from my service specialist Jake McCluskey!!
He could not have been more helpful and courteous.
1 month ago
Sherry Stevenson
It was a pleasurable experience . Starting with looking at the vehicles till the final purchase . We were not rush , Dontae was very helpful throughout purchasing journey , he worked with us and his team to make sure we were getting what we wanted and felt comfortable with . Thank you Dontae !!
1 month ago
Lily Borghi
Maria was a complete professional. Friendly and inviting while never putting pressure on me as the buyer. She's really talented! Everyone there was very helpful! I will be recommending your dealership to friends and family.
5 months ago
Jeff Cox
It was very smooth and they came back with an offer that we did have to haggle with.
1 month ago
Youssef Salloum
The only thing that confused me was I was given an estimate of $275. I went to pay and my invoice was over $600. I took that as you were testing to see if I was paying attention to anything. I told the young man that my estimate was $275. He takes the invoice back and returned it to me at $315. I was under the impression that I was getting a loaner car but they charged me a day's rental on a loaner that we put about 15 miles on it and it took about 3 gallons of gas to top off. Ruined the warm fuzzy I got when I thought the repair was more than fair. Oh well. You have to know that if anyone asks for a recommendation. They are going to hear that part too and that was a bit of a negative thing. Thank you.
4 months ago
Niquita Patterson
Jake was great. This was my second experience with him and he was very helpful.
1 month ago
Gary Black
Got right in with no problems. Only thing I have a problem with, are the prices for the regular maintenance items. 40. dollars for an air filter? Come on! Just a little steep. Regular working stiffs can't afford things like that and are more apt to do it themselves or find a backyard mechanic to do it.
4 months ago
Maxim Katenev
It was a pleasure dealing with you guys. Tony was very cool, attentive and extremely informative! Definitely will recommend you guys to friends and family.
3 months ago
Mike Moore
With my credit being less than optimal I was very apprehensive about shopping for a vehicle. I saw a commercial about guaranteed financing and with my need of a car asap, I came to the Kings location. Still skeptical, I was greeted and treated with respect and graciousness. Being approved for a 2021 was the best surprise of all! I would recommend Mccluskey Chevrolet to anyone looking for a new vehicle!!! You guys are truly amazing!
4 months ago
Audra Fletcher
It was a fast easy visit. The workers were polite and informative and
1 month ago
Carol M
I had a great experience with Gina she was so helpful and made sure I got the car I wanted. Cj also helped convince me to upgrade as well and was so great at explaining everything to me. Thank you guys for getting me into my 2021 traverse you guys are the best!
4 months ago
MaryJo Dennis
Had my sparkplugs replaced on my first visit which went amazing. I was replacing spark plugs to attempt to fix an issue with surging etc.. The issue wasn't fixed so I went back to have them attempt to clear up the issue. I had to call to get a follow up as it sat for an entire day without someone looking at it. Finally at 11pm i received some news that it had been serviced. So far the issue seems to be better. However, when I went to pick up my car i had a huge crack running down the middle of my windshield that wasn't there when i dropped it off. When I brought it up to the service manager he basically just brushed it off and said it was my responsibility and they wouldn't be fixing it as they didn't do it. Very poor customer service. I would expect to receive my car back in the same condition as it was received but clearly that's not the case with McCluskey.
3 months ago
Marlene Abbey
The service men were very kind and supportive, the office provided us comfortable spaces for us. I highly recommend it!
2 months ago
Brad Brophy
So I want to start off stating this is one of my best customer service experiences I ever had, thanks to better call sal! Malcolm Hicks he one of the best product specialist I ever dealt with. He was great at being up front an honest as well as making sure I completely understood the whole process an got the best deal to fit me. I’m so excited an over joyed with the whole process I would totally recommend he an Mccluskey Chevrolet
3 months ago
Ben Nicholas
Gary was exceptional. Held my hand though entire deal for my 2021 Equinox. I highly commend the services at McClusky Kings Auto Mall. There is no better service then you all. Thank you for your abilities to make the experience a happy one.
5 months ago
Juan Lopez
I had an oil leak whereby an independent dealer refused to change the oil. I took the car immediately to your service department and your service writer immediately got my car in for a check. They also found oil on the bottom of the pan as well as sides. They wiped it all off and changed both oil and filter at no charge for me. Jake your service writer was attentive, professional, and courteous to me even though I was complaining initially. He asked me to bring the car back after I drove it for a few miles and I intend to meet him at the dealership Saturday. Jake was a superhero to me because I try to take the very best care and service on my car. I love my awd drive Chevy Trac and simply put would like to thank your whole Team. I will never shop elsewhere for a new car. Thank You! Don
3 months ago
Louise Keesler
Thank you !! Rodney we love our new car . You made things easy and quick ! I will recommend this place to anyone. Great place ! Great prices !
1 month ago
Stiff Wayne
Hands down the best dealer in the area! Service was quick, friendly, and I felt valued. BJ checked me in even though I was 30 minutes early for my appointment and updated me via text the progress. I was able to work in their lounge with wifi and the room was quiet while I took a business call. I received a video with my vehicle inspection and they thanked me in the video and in person. My car was washed.They serve complimentary Starbucks and and coke products. Just an absolutely fantastic experience. I have closer Chevy dealers, but I will continue to come back here. 10/10
4 months ago
DennisJ Polson
Very pleasant experience. Have already recommended a couple of my friends to go and look at your inventory.
3 months ago
Sahmir Chhiring
Amy was amazing. Very sweet. Showed multiple vehicles. Did everything she could for us and was very patient. K.C. was also very good and didn't mind talking to my husband over speaker phone because he couldn't come in.
5 months ago
Hunter Burk
Karen Daniel in service department helped me out today, Amazing friendly and helpful service definitely recommend to everyone!
2 months ago
Latonia Whigham
I would give my experience 0 starts if I could. Very unorganized from the start. I explained what was wrong on the initial phone call and had to explain the whole thing over when I got there. So clearly was not written down again, which was very frustrating. Went it for a technical issue. The issue was fixed however, no extra effort was taken to reset my clock, and MY CHECK ENGINE LIGHT WAS STILL ON... seriously?
Go the extra mile and take care of your customers. They pay a lot of money and expect a certain level of professionalism. You’ve lost my business going forward.
10 months ago
Greg Williams
Ricky is amazing at what he does. This entire experience was something truly spectacular..... Thanks Guys
3 months ago
lavonda banks
Lauren was excellent with helping me purchase my new vehicle. She was thorough and very informative. The whole process was so smooth that it was almost unbelievable! Chris and Joe delivered my car and they are awesome too! All three definitely deserve a raise!
7 months ago
Felicia Castillo
In the last three weeks I've left six voice mails for service advisers without a call back. I've talked to two people that both said they would get me to a live person and they both ended up dropping me into a voice mail. I bought a car back in September of 2016 and I don't think I'll ever do it again. This is the same reason I started taking my car to Hirlinger Chevrolet. Congratulations on losing my business and I hope others see my issues cause further lost sales.
1 month ago
Jennie Stinebaugh
I had no plans on leaving in a 2021 trax. I had gone in for financing options and information an I was able to trade in my car for a brand new one and I am in love with it! I also am now saving more money.
3 months ago
Danielle Pelaez
Really great people and I would consider dealing with them again . And a big thanks to Jessica for getting me into a new car and working with my picky butt lol . Thanks guys
2 months ago
Gerard Pietka
This place, y'all... first time I ever bought a car. I was sooo nervous and out of my element. But from the second I walked in, the staff made me feel like I was a guest at a luxury resort. I kid you not! They offered drinks and a place to sit... and my rep, Bill Stouffer, made everything so easy! I told him what I wanted, what my budget was, and he totally just made it happen. And I am IN LOVE WITH MY CAR! And their Lifetime Powertrain Warranty? Why go anywhere else!?
LOVE LOVE LOVE McCluskey Chevrolet, and I will never buy another car anywhere else! 10 out of 10!
Thank you, McCluskey!
5 months ago
David Connor
The staff is great. Even though I bought my truck used from McCluskey. They treat you like you bought the most expensive vehicle there. Which means a lot for me
5 months ago
Ariana Martinez
Patrick was awesome. Made the process smooth and incredibly easy without pressuring me into anything I wasn’t comfortable with.
3 months ago
Lisa Pantaleoni
Always a pleasant time. Never had any issues and I actually look forward to having McCluskey Chevrolet work on my vehicles.
3 months ago
Kevin Peele
Really appreciated how detail oriented Will was when showing me the Chevy Blazer. He made sure I knew and understood everything the car had to offer before the test drive. Also appreciate how great and easy he was to work with when purchasing the blazer!! He went above and beyond!
6 months ago
Asmaa Roubi
Our salesman, Pat, was very professional and made sure that I found a car that met all of my expectations and needs.
2 months ago
Tony Calabrese
John was my sales rep and he did everything I asked of him and even agreed to deliver the car to me in Columbus and it was late! (After 9PM when he got here) Outstanding service from John!
2 months ago
William Storey
My dealing with the initial salesperson wasn't bad. The dealership itself is quite nice. The problem was the sales manager, Gregg Hoffman, who talked over me, raised his voice, and refused to negotiate the price of the vehicle. (At one point he came back with an insulting offer - a free oil change. I am pretty sure I laughed out loud.) He finally agreed to knock off $300 (after insisting over and over that he couldn't budge because he would lose money - again laughable) but as I sat and reflected, I knew that I could not buy a vehicle from this dealership. I have participated in the purchase of somewhere in the neighborhood of 15 or more vehicles, both new and used. This, without question, was the worst experience I've had. It can be a tense situation, no doubt, but Mr. Hoffman tried to bully me. The price was good but not great, and it certainly wasn't worth buying from a dealership with rude employees. We bought a similar vehicle the following day (today!). It was almost the exact same vehicle, including mileage. The other dealer's list price was cheaper, they negotiated, and they were good humans. I'm SO GLAD I walked out of McCluskey Chevrolet, and never again will I walk in.
3 weeks ago
ken ertzner
Roger Hayes was absolutely amazing. Thank y’all for everything. Everything was done over the phone and online
1 month ago
Kristin Cole
Demoore sales rep was awesome
Juan that does the All-State insurance save me a ton of money on car & home insurance
3 months ago
Ryan Ward
Quoted a valve stem replacement from a smaller competitor who was booked but figured I better do at dealership. Won't again. Their quote was for $24.95. McCluskey: $103.82. Not sure what the difference was but all I was needing was a $10 valve stem replaced.
AND.... the tire is still losing air. So, I'll be back.
5 months ago
Rachel J
Always professional, great fast service. Excellent all the way.
1 month ago
