Dallas Dodge Chrysler Jeep RAM
Car dealer Dallas Dodge Chrysler Jeep RAM, 11550 Lyndon B Johnson Fwy, Dallas, TX 75238, United States:
220 reviews
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Address: 11550 Lyndon B Johnson Fwy, Dallas, TX 75238, United States
Website: dallasdodge.net
Phone number: +1 214-327-9361
GPS coordinates
Latitude: 32.8705970Longitude: -96.6783947
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reviews
Mike Payne
I had an awesome experience it was smooth and quick. Would definitely recommend this place to purchase a vehicle.
7 months ago
Jean Bui
I pass Don Davis Arlington and Classic Arlington to get my Jeep serviced here.....I visited Dallas Dodge numerous times in the past months. Ronnie Deluna in service does above and beyond. He explains all repairs, gives details, explains price, and keeps me up to date. He doesn’t not try to hassle me on getting extra useless repairs like other dealerships. Dallas dodge you have a lifetime customer thanks to Ronnie Deluna.
10 months ago
Lyssa Abel
When there on Monday evening to look at Cars and left with a 2020 Jeep Cherokee the easiest fast buying car i ever experienced super Thanks to Chris and Giovanni for being to helpful everyone there was super nice
10 months ago
Tasha Cousino
If I could give them a zero I would. I brought my car in to fix. Look at how they give it back to me, half way patched up. Panel messing and wires sticking out. This was horrible. The car sound worst then before. And I paid lots of money to get it fix. This is the last time I'm coming back here. Customer service was very bad. They never called me to give me an update on my car after 1 week of having it.
5 months ago
Burt Weekley
Jay (Waco) never disappoints when I go get my car serviced. He makes sure my Jeep is taken care. I make the drive out to the dealership because of him! Thanks man!!
10 months ago
Justin VanNoy
Josh Bouffard was very helpful, informative and very polite. His customer service is outstanding. He took my car in, made suggestions of services needed. He answered all my questions and listened to my concerns. He was extremely helpful. I appreciate that very much and would definitely recommend DALLAS Dodge for any service needs.
Thank you Josh and DALLAS Dodge!
Melissa Sanchez
7 months ago
Neelum Malkani
The sales associate was super nice and very knowledgeable and very professional about selling our ram 1500 to us . The finance manager Chad was also very professional we were in and out in under 10 minutes. This was our second ram 1500 that we have Purchased from them..I would definitely buy from them again again & again..
4 weeks ago
Marri Stout
Recently purchased a New 2019 Ram 2500 Limited. Valentine made my purchase one of the best buying experiences I’ve had, ever, hands down. Don’t hesitate when deciding where to purchase, Dallas Dodge will be the place, it’s up to you what you drive away with.
3 weeks ago
Shaun Pratley
I had a great experience working with Scott Southern while looking for a new Ram. Both he & Jimmy Deaton made the truck buying process hassle free and enjoyable. Thanks guys!
8 months ago
Ben Knapton
I called up here to ask a simple question and the lady was rude and didn't know anything and couldn't point me in the direction of someone that knew and just hung up... Typical dodge customer service. Trash just like their products
8 months ago
stewforlifee
Service department does not pick up. I’ve literally been on the phone for an hour with no luck on speaking to anyone.
2 months ago
brandon mallory
Very professional and courteous, they made it so easy! I highly recommend them.
8 months ago
jeff Preston
Dennis my service advisor was courteous and professional. The service was timely and ez for me. Good job
8 months ago
Anne Hodge
I just bought my first vehicle!! I have never had a car payment or anything just in my name. Darrin worked his magic, got me approved and found a vehicle in my price range. I'm the proud owner of my new to me, 2018 Dodge Ram 2500 4x4. As long as Darrin is there, I will buy and recommend him for anyone's car buying needs. He is definitely one of the good guys!
10 months ago
Shantell Wilson
They were unable to diagnose the problem with my car. Ofcourse driving it home, it happened again. On top of that they charged me $150 and gave me back my car with 1/8 tank of gas
4 months ago
Sly Sheogorath
Absolutely the best car buying experience I ever had! My car salesman was Chris Moore. Chris presented himself as a very professional, knowledgeable, and HONEST man. That was important to me because right from the start I could tell he was not a stereotypical car salesman. His persona was one of person that loved his occupation of helping people getting them in to a vehicle that is truly a good buy, fits your budget, and will provide practically everything you want in your vehicle. With Chris, you will come out on top!
2 months ago
Cynthia Mckenzie
Had a great experience and very short wait.
4 months ago
Wes Thompson
This is Alvarez Auto Repair LLC, everytime i need parts from here i hate dealing with ADAM, he has horrible customer service and he almost always makes me want to deal with a manager. If you dont like your job dont come to work simple as that, get a new front desk person for parts because adam makes you want to never shop there again ????
6 months ago
Umesh Gautam
It took almost 3 months to get our vans transmission fixed plus our out of pocket to get our van back was over $1000, labor and parts that warranty didn't cover I understand but we had a charge for almost $300 for miscellaneous which didn't even tell us what they were. All in all we're happy to have our van back but not happy about the prices.
8 months ago
Gavin Conkling
Colin was awesome! Worked with my schedule to get me in and get me into my new to me truck! Answered all the questions I had without issue. The overall experience at Dallas Dodge was great and they made me feel comfortable. We'll be requesting Colin when the wife decides to get back into a Jeep.
1 month ago
Daniel Lee
I bring my Jeep here for all my major care issues!! I don’t live here, I live 700 miles west of Dallas. Although there was an issue getting properly functioning parts, fuel tank #3, ????, my service rep, Dennis, always kept me informed and always answered my text or phone calls!! All the other issues were taken care of while they were waiting on the fuel tank. Very happy with the service I get at Dallas Dodge, Chrysler and Jeep!! And I will continue to bring my Jeep here for service!
11 months ago
hedayat oladunni
They never came through on a special order part. I met 4 people I didnt know trying to sell me a Hellcat. Huffines's in Plano more better.
11 months ago
Elina Kleshcheva
Dallas Dodge Chrysler has given great service on each visit as I've had my car serviced twice and both times was really cool. The staff was friendly and took great care of me and my car. They're my go to dealership????????????????
11 months ago
Jerry Parsons
Service was great. Hector made the process east for me and i am glad that i chose this location. Thank you all
8 months ago
Emily Holthus
If I could have given them zero stars I would. DO NOT SHOP HERE!
My laboratory business was experiencing growth during the Covid19 Pandemic. I shopped online for a new van to put in service at my business. I didn’t haggle. I paid full price with a check.
The sales process was “clunky” at best. Nevertheless,
I was patient and understanding. My manager was happy that I purchased it when most employers were laying off and conserving cash. A week later she discovers the seat won’t lay down in the back so she can’t use the vehicle. 2-3 weeks the vehicle is unusable before parts are ordered and the service department “replaces the faulty wire”. $800+ bill not under warranty, no accountability after the sale. Just no return phone calls for days and days. “Gotcha”!!! is their attitude. Completely unethical place from top down. Never will any of my businesses or family buy from them again. Chance was the salesman. I couldn’t tell you a manager’s name because they don’t care enough to return calls.
2 months ago
Alba Figueroa
I took my truck to have all the recalls fixed and I will say it was the best experience I have ever had at a service department. Julie Parsons and the whole team make it so pain free. From the moment I walked in to the time I picked up my truck. Every person in there makes sure they go above and beyond to help you. Everybody acknowledges you being there. And the best part is the get the job done. That's way more then I can say for other places. Thank you Dallas Dodge family. And my hats off to the whole service department team.
3 months ago
Mathew Green
Got my 2019 ram computer flashed and this dealership was quick, courteous and informative.
7 months ago
Paula Weaver
Bought a Pacifica Hybrid, it’s great. The salesman, Valentine Daniels, was very knowledgeable, professional and helpful. The whole experience with Dallas Dodge was positive.
10 months ago
Britt Mae
Came in to get some new tires for my car and was taking care of by Liz. Her professionalism and customer service was very pleasant. Didn't have to wait too long and when my car was done I was assisted by Marylu. She was very sweet and polite. Would definitely come back and have service.
1 month ago
Glen Rothlisberger
We dropped off our Jeep Liberty for service and a couple of recalls today (Friday) in the afternoon. I was impressed with the digital check in using the vehicle data port.
Plus, I didn't expect to get the vehicle back today. We picked it up an hour and a half before closing. Communication is excellent via emails and texts. The service drive up area is easy to access not to mention efficient and clean. Service personnel are friendly and helpful. Service prices are competitive with aftermarket shops as well. I prefer Mopar service for my Jeep; Dallas Dodge Chrysler Jeep makes that possible.
2 months ago
April Corral
I have had the absolute worst experience with purchasing a new vehicle from this dealership. I bought a new Dodge Ram truck and it broke down 2 weeks later, my truck has been in service for 4 weeks and it's still parked in the same spot it was dropped of at. Everyone at the dealership sends me to someone else for help and no one has been able to help me, I called corporate and they keep telling me my part is being worked on but they don't currently have it. In the meantime they havent been able to provide me a rental similar to the truck I purchased and I'm loosing money at work due to not having a truck to do my work. Im also having to pay the monthly car payment and full coverage insurance on a vehicle I only drove 2 weeks and then it broke down. Be very careful purchasing a vehicle from them as they could care less about their customers once they have your money, no one cares about issues with their vehicles.
4 months ago
Manasi Suryavanshi
Hector and the team at Dallas Dodge where great! Hectpr was very professional and provided great communication! Will definitely be using them again when the need arises.
11 months ago
Jimmy Usher
Maybe as a dealership it’s not bad, a lot of choices, and I like that, but my experience with this agent: Valentine Daniels, was so bad.. this guy it’s very unprofessional
8 months ago
Adriana Bowen
Just back from being charged $142.05 for a fuse change. This customer of many years is leaving this dealership for theft and dishonesty. Brought in for AC eval and told Jasmin that the U-haul place told us we needed to replace the fuse when a trailer didn't work and after they checked the fuse. I told her don't do any evaluation on that until you replace the fuse. I also told her the AC problem would be likely impossible to replicate in the shop since it occurs only on long drives, however, I told her I needed then to do what could be done to fix it. She did not call the day I brought it in for any updates. They didn't even work on it although I had an appointment and failed to mention that. I told her I needed to pick it up the next day. I hadn't heard by 1:30 and had to track her down since her voicemail was full. She told me the car had been run "for hours" and the AC worked fine. No response to the fact that it had failed 3 out of the last 3 long drives. She told me the car inspection I had requested had not yet been done so I told her to hold on it. She went to talk to the tech to make sure. While on hold the phone rolled over to Jay who identified himself as "one of the managers". He told me the car inspection had already been done. I explained the issue that I had with the AC and that I needed it fixed. He said they would do no repairs if they could not replicate the problem, and had no solutions to offer for a problem that could not be replicated in the shop. He said if I had told the service person the issue with replicating the problem she should not have accepted the car. But she did--charged me $142.05 for "evaluation", and the only thing done or diagnosed was the bad fuse, which I told them was the problem to begin with. Interestingly when I got in the car, the gas gauge read exactly the same as when I had dropped it--not what you'd expect for "hours" of running. When I questioned they told me the $142.05 was for the diagnosis of the fuse. In reading paperwork from the visit, apparently there were recommendations for service unrelated--none of this communicated by Jasmin. Then if that was not enough, when I got my car back, I found it tossed--things from the bottom of my glove compartment and console were sitting on the seat and the passenger floor! They really didn't do anything for me, but pick my pocket and then my car.
2 months ago
Joy Trail
Great and easy experience here. Josh Buofford, service advisor, was exceptional. He went above and beyond to get me in a loaner and communicate daily what was going on with my
Jeep- even brought it straight to my work when it was ready. Thank you so much!
11 months ago
Lee Cooper
My service today was exceptional. There was one hiccup, but Ronnie made sure everything was taken care. I was very satisfied and will definitely return to this location!
2 months ago
Keith Haymond
Great place for service!!! Josh was amazing and got me in and out in no time.. maybe to good as I asked for a quote on my Jeep and am working with Hunt To purchase a new Gladiator!!!!!
Great team here!!
2 weeks ago
Jasper Reis
Had my vehicle 5 days to program 2 keys. All they did is give me the run around and run down a line of BS. They couldn't even get my name right or bother to change it in the system after I corrected them. I got quoted $100 and they tried to charge me $500. Waco and Johnny in the service department should be fired. They had me buy a battery because they claimed the engine locking feature drained the battery. Turns out they didn't program the keys like the said so the jeep wouldn't stay running like I insisted was the case beforehand. Worst experience of my life. Please go somewhere else. Run the other direction. Thier Service Department sucks.
11 months ago
Bukola Adenuga
Every question I Julie she made sure I understood and broke down the cost and how long it would take. She even made sure that I schedule an appointment for a follow up. I would have given a 5 star but there was a couple of guys making fun because I had a mask on and they was staring and laughing. But other than that everything was good.
3 months ago
Phylesha Vanpelt
Johnny was amazing! He kept me updated the whole time my Jeep was being serviced. He definitely went above and beyond! Thank you!
5 days ago
Christopher Mitchell
Took my charger in today for factory recommended maintenance as a first time customer for this location. Marilu was professional, she made sure she addressed my areas of concern, and she updated me throughout the service. The dealership was clean and everyone there was polite. I'll definitely be back to see Marilu for my next service.
2 months ago
Francisco Villalobos
I deal only with Valentine Daniels. He is an awesome sales rep!
7 months ago
Ashek Khan
Extremely professional and the staff went out their way to handle the servicing of my vehicle.
9 months ago
Hector Rodriguez
Oh my God this is the worst dealership in the world. No one can answer a question correctly. They misinform you then make excuses. From service to oarts and back again. Finance oh my God. I regret ever coming in and buying their car. They are the worst. No referral never coming back. That's why I bought a Honda Odyssey 13yrs ago. They are still the same. Worse customer service ever.
10 months ago
Haley Lohmann
Went in for a oil change and was immediately approached by the service rep. She
prepared my service request and my vehicle was taken in for service. I was provided outstanding service but the wait time
was a little long. Thank you
10 months ago
Patricia D
Great to deal with.
Leo (our sales rep.) was awesome!!!
7 months ago
Rolanda Duffie
Good deal on my Charger! Hellcat soon!
4 months ago
Ayan Sengupta
I went in to have my truck serviced. Upon driving in I was acknowledged by a staff member. I told him I had scheduled an appt. with a service tech. Ronnie DeLuna came out and introduced himself and reviewed my vehicle to begin service. He immediately displayed a "can-do" attitude and great customer service skills. Very attentive and detailed-oriented. Schedule him on your next service need.
1 month ago
J Flo
If I could give the service department 0 stars I would! This was the most horrible customer service experience I have ever experienced with ZERO professionalism. I would need a whole page to list all of the issues we had but long story short. Our vehicle was up there for 5 weeks for an oil change and DEF light with no updates. And everytime we called we were put on hold forever or sent to voicemail. It was near impossible to get a hold of anyone and when we finally did there were no answers about our vehicle we were just told it would be ready soon and they would give us a call. Its like our jeep was being held hostage and they were completely avoiding us. We finally got it back and it was so dirty and the oil change hadn't even been done and now the check engine light is on! I have no experience with the sales team but since our experience with the service department was so awful we will never do business here. Save yourselves a ton of extra time and frustration and go somewhere else.
2 weeks ago
Carol Raub
Don’t even know where to start! But Waco was the absolute best out of any Service consultant I’ve EVER worked with at Dodge. Very informative and knows his stuff. It may of taken me a couple weeks for me to be able to fix my car. But the consistency of communication was just very phenomenal. Left me highly satisfied and my car is running much better than expected. Thank you Waco! Your forever customer Natasha! Thank you so much for everything. If you ever need to visit the service department, make sure you ask for Waco!
2 months ago
