Evans Cycles
Bicycle store Evans Cycles, 106 Westbourne Grove, London W2 5RU, United Kingdom:
200 reviews
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Address: 106 Westbourne Grove, London W2 5RU, United Kingdom
Website: evanscycles.com
Phone number: +44 343 909 2113
GPS coordinates
Latitude: 51.5152180Longitude: -0.1945553
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reviews
Tracie Kessler
I rarely write reviews but I feel the customer service from this store is a review. I've bought two bikes from different Evans Stores over the years (not this one) and have had not so excellent service but since moving to the area the staff of this store (one gentleman in particular, thank you for the wheel boxes and for the hollow tech bb tool adapter) have always gone out of their way to help me, twice getting me out of a sticky situation mid bike build!
I use the shop for spares, parts and maintenance bits, the staff are always helpful and informative.
7 months ago
Monette Ortego
Very friendly and helpful staff. A month ago I came to get the air for tyres but accidentally broke the little thing that goes inside the inner tube and the whole tyre went flat. The guys took the bike in straight away, and I came tomorrow to collect the bicycle and it was fantastically done and completed. Both tyres in great order. Many thanks guys!????
5 months ago
CRUYFF WORLD
The service here is excellent and attentive.
2 weeks ago
Beautifull Miss
I have waited over a month for my bicycle, but this I understand given the current covid situation. After waiting a month, I was refunded for the bicycle with absolutely no communication or acknowledgement from Evans Cycles. I have tried to get in touch to find out why, but no response. Absolutely non existent customer service - and now all the bicycles in my price range are out of stock, after waiting patiently for absolutely nothing. Will not be returning, and will share my experience with anyone looking to buy a bicycle so they know to avoid you.
9 months ago
Gay Holman
Most unhelpful staff ever. Mostly incompetent. Feel like they are trying to charge you for everything the moment you send your bike there. Don't trust the staff member! One staff checked my chain saying my chain needs replacing and spun my wheel a few times then suggested a higher charge for servicing when in fact I have changed my chain with Halford very recently, had servicing done as well and have not used my bike much since then! Then there is another staff who is less than helpful, very unpleasant to talk to and hardly ever smile. I wonder if they hate their job so much there. Absolute disgusting behaviour. I feel like as if I owe them big money when I was in store. There is no customer service whatsoever. No answer to phone calls. No confirmation emails for booking etc. Information given wasn't pass onto another. Absolute disgrace and please don't spend your time and money here. If there is zero star, I would happily award it to them!
8 months ago
Gina Hall
Really helpful staff! Great service.
2 months ago
Duane Buchanan
Fast polite service and fitted my handle bars for free. Thanks Zac
4 months ago
Jon Pildis
Ordered a bike online. when it arrived I thought it had a faulty pedal. I was furious because I could not get through to Evans Cycles by phone, so posted a negative review. However I took the bike and pedal to one of their branches in W2 where they attached the pedal on to the bike very swiftly. Happy with the service hence the updated review to 4 star. Reason for 4 star being that the pedal should have been made less difficult to attach. Otherwise would have given a 5 star review.
8 months ago
Dylan Bruce
My chain got stuck on my frame and it was really hard for me to take it out. Michael helped me fix it and he was also so kind to nice a couple more flaws with my mudguard.
So professional and kind, made my afternoon. Thank you Michael!!!
6 months ago
Cynthia Giliberto
I came into the store today at about 3pm and recieved very good service from a young guy who helped me with some pedals. At one point 2 men came in and started behaving very rudely (not wearing masks, cutting in line, ordering the staff members around, refusing to respect the 1 in 1 out policy) and this guy handled the situation in a very mature manner and did not rise to the 2 old & decrepit men's sad attempt at having a pointless argument and trying to cause trouble. I think whoever this guy is he deserves a big pay rise. I don't know his name.
7 months ago
Robin Franks
Friendly service from specialists who are happy to explain things you may not understand, affordable and accessible prices for both accessories and servicing. It's best to make yourself known (as if you were shopping in Paris) I'd say, as the guys working here have probably got their heads down focusing on something. I went in yesterday to get my brakes replaced, and within an hour or so I could pick my bike up - this was on a busy day apparently. Cheers guys!
11 months ago
Christopher Casino
The manager Eva is an absolute disgrace. No manners at all, has a superior complex disorder, she doesn't help with customer queries, she's too important for that. If you try and ask politely, she'll shut you down in the most rude and abrupt way. I feel sorry for the general store staff who are polite, helpful and courteous and possess people skills. The same cannot be said for the apparent store manager Eva!
1 month ago
Rodrigo Zelada
Completely outraged. I have a bike for click and colelction in the store, when I go to the store to collect a man called Pete says their order systems were down so they wouldn't be able to give me my bike but that he'd give me a call the next day in the morning to sort something out. Lo and behold he didn't. That was a week ago. I've been trying to call them every hour of every day since then. Don't use Evans it's obvious they don't train their staff well enough.
1 month ago
Devon Kane
Been today ,then after spend 30£, then the guy didn’t even asked if needed a bag , I asked for a small one then has changed me 5 penny paid with card! Ps smile man it’s Christmas time
6 months ago
Bethany Hannah
Really good experience. The shop assistant helped me carefully to get measurements for the helmets and other stuff I needed.
It was a shame that they did not have a lot of stock of any of the articles announced on the web. But it's available online anyways.
3 weeks ago
Ashish Gollamudy
Best customer service ever! They are always super helpful with any queries and are happy to help. :)
9 months ago
Ivette Palacin
My order is delayed by almost a month. They will not answer my emails and the contact form on the website is broken. If you call they pick up then hang up without speaking. Go to any other cycle shop if you want a bike. I used to think Evans cycles are reliable but they are just stealing money and taking advantage of the covid situation.
10 months ago
Ivan Rykov
Poor customer service from the manager.
1. The manager admitted to leaving me to wait in the shop for 20 minutes after my flat tyre had been fixed and was ready. He said he was putting away the delivery.
2. After collecting my bike I was getting ready to roll and noticed the back break (the same wheel that had the flat tyre) was not functioning at all. As I was just outside the shop I brought it back and explained the problem.
The manager immediately accused me of initially bringing in the bike in without a functioning back break.
Clearly I hadn't just commuted 5.5 miles without a back break.
They fixed break that they had broken for no extra fee, thank goodness
The shock of essentially being told you are a lier by someone supposedly providing you with a service has left a very bitter taste in my mouth.
Thanks to Jordan for booking the bronze service.
If Evans would like to get back to me, please do privately.
.
7 months ago
Praveena s
There is An old man the most useless person I've ever seen, I wanted to have my flat tyre fixed and he asked me to bring the bycicle at 9 am and as I start work at 8 am it is impossible for me, and just suggested him to leave the bike there and pick it up on the next day he said no chance, I can't understand why. I was speaking 2 meters away from him and every time I tried to lift up my mask ???? he tells speak trough the mask and at the same time a person of the staff stays next to him with a completely pulled down mask, I think these people don't respect customers and monye.
8 months ago
Wendy Ryba
I have been coming to this store for years.
Always experience great service, weekends are more busy, but they have good team on the shop floor.
You have to wear mask atm while inside and only certain amount of customers allowed in, which is great btw.
Thank you to the whole team and especially for today to Michael and Miguel for great service!
6 months ago
Sally Hall
Always rude. Took 2 months to get an appointment, when my bike was done they never told me. They made me wait in the long line outside even just to pick up my bike when it was done. Charged way more than the initially said it would be for a small tune up. Never answer the phone when I call. Not coming back.
Today I was there for over 45 min just to pick up my bike. It seemed like they were ignorning me even though multiple people were working at that time.
10 months ago
Shelby Constenius
Very helpful staff. It was busy but our assistant was knowledgeable and very helpful
9 months ago
Maria Saenz
Jordon at the Notting Hill branch was incredibly helpful and patient with a novice-returning-to-cycling-type-person. Some cycling shops are quite pretencious, I find, but not this one. Very honest and down to earth advice. Great service.
8 months ago
kata vikas
We visited the shops to get a new bike set up. It’s a brilliant shop with every thing you need. I’d like to mention Peter who helped us. He was absolutely fantastic and went we out of his way to help us and he was extremely knowledgeable. I’d recommend it to anyone and would highly advise anyone to ask for Peter’s help he goes above and beyond!
4 months ago
J Diddy
Every time I've been here the staff have been extremely friendly and very helpful. Recommend
1 week ago
Kimberly Elliss
Ordered a bike TWICE through Ride2Work scheme, got the order cancelled TWICE. I had to proactively email them repeatedly to FIND OUT that the orders were cancelled. They are operationally crippled.
9 months ago
Nicholas Naclerio
Delightful as always, Peter went above and beyond. Great shop
11 months ago
Shivani Sood
I've visited this shop a few times during lockdown - when everyone wants a bike! The staff so helpful, even as busy as they are. They try to keep people updated in the queue and take the time to give great advise. - Thank you, Evans, Westbourne Grove :)
2 months ago
john gaitenby
Never again - don't waste your time here.
Visited last Friday afternoon and was told although they can't take care of it on the day, if I come during the week in the morning (15 minutes before opening to be safe!), they'll be able to address the issues with the chain.
Today, after coming 15 minutes before opening, waiting for half an hour in the sun, I was told they can't take it - only punctures and adjustments to new bikes. What a total waste of time, after being told they will do it.
1 month ago
Whitney Clark
I purchased Mongoose Boundary 1 online on the 5th of June with a delivery date for November however, I received it much sooner.
I received an email on 24th June that my bike had been delivered to Evans, Holland Park as requested and that they would be in touch as soon as it has been assembled.
To my surprise it was ready for collection two days later.
Taking a chance worked!!
Due to this pandemic bikes are extremely difficult to purchase with a high demand especially here in London but taking the risk in the hope it would arrive much sooner actually worked in my favour.
Eva was extremely helpful, professional and a real gem.
Thank you
1 month ago
Stan Rothstein
Store staff with offensive manner. I felt threatened. Why would I even consider approaching this brand again?
2 months ago
Donisha Wesley
I was cycling to Paddington station to take a train to Wales to begin a 5 day cycling holiday. On my way there, my pannier rack decided to disassemble! The staff in Evans were so unbelievably helpful and efficient at helping me get back on the road so that I could make my train. I offered to pay for the labour but they wouldn’t have any of it. They understood my predicament and helped me because they are a fantastic company with brilliant values.
The COVID lockdown period has been extremely busy for bicycle companies. I have been to other bicycle shops where I have been told there is a 2 month waiting period for a mechanic to even look at my bike. Shout out to Evans Westbourne Park!
11 months ago
Tim Floyd
Today I went in to look at bikes, not thinking I would buy one, and walked out with a lovely bike. Huge thanks to Jose - he was super helpful and lovely. Gave very helpful advice, and was great in every way! Thank you!
3 months ago
kathy reider
Great folks here
4 months ago
Marlon Tucker
BOYCOTT BUYING ONLINE.
Probably not the Branches fault.
I have now been trying to get in contact for a little over two weeks. After ordering my bike via website on the 26th May 2020 for click and collect (which says 3-7 days collection).
Now given the uncertain times we as a country currently face I understand it could take slightly longer. It will be three weeks on the 16th and since buying the bike I have not been able to speak to a single person. I have sent emails, made calls and even attempted to contact via social media and their website chat.
I would strongly advise you not to buy a bike via the website as I wouldn't want you to go through the same pain of calling daily with no response also they have £1500 worth of my money but shouldn't matter if I paid £300 - £8000 customer service should be the same for all.
BOYCOTT BUYING ONLINE.
1 month ago
Patrick Grogan
Friendly and helpful.
Mended a puncture in 40 mins, for £12.49.
6 months ago
Brian Holmlund
Great service, good selection of equipment, got exactly what I came for with assistanceof lovely staff. Would totally recommend the shop ????
2 days ago
Bri Leigh
The staff at this Evan's store were really kind and friendly. The service they provided was also very efficient.
1 month ago
Regina Adcock
Westbourne Grove store is TERRIBLE. Staff are so rude, go elsewhere and use a small local business ideally.
10 months ago
John Doe
Eva, Joao, mike, and the whole team, thank you so much for all the effort.
2 weeks ago
Dana Shorb
The best experience I've ever had in an Evans shop. Miguel's attention and knowledge was superb. Really pleased.
2 weeks ago
Tyler Lund
Friendly service. Overheard a customer asking about maintenance workshops.
6 months ago
Peter Jankovsky
Amazing staff who are very helpful and working very efficiently even in this busy period.
4 months ago
Jim Gagne
I came into the store with my best charisma, politeness and manners, was responded to by the lady working there with rude, aggressive and almost abusive tone of voice, attitude, i was not expecting 5 star customer service, just a logical encounter that an employee amd a customer should have
10 months ago
Mike Julvezan
UPDATED: The staff is knowledgeable and the store is well stocked - more so with bikes than with equipment. As with most stores/cultures, it can be a little overwhelming if you do not know exactly what you're looking for but nevertheless, the store is a valuable resource for bike needs.
2 months ago
Jennah Dalton
Keith and Michael at Westbourne Grove were very, very generous with their patience, time and expertise. I have been at other Evans outlets in the past which have been okay but nothing special. Evans Westbourne Grove gives outstanding customer service. Go there and you will see how right I am
6 months ago
Sl Shaffer
Nice shop, helpful stuff and good service
11 months ago
james morgan
Hands down one of the best bike shops I’ve been to. Amazing service, super friends staff.
Shout out to Keith!
A+
2 weeks ago
Joey Harrell
Love this bike shop. I'm now on my second 'Cycle to Work' scheme bike from these guys and they are always incredibly friendly and helpful. I've had to visit them half an hour before closing time to deal with a couple bike woes after work, and they are always amazingly upbeat and welcoming. I never have to wait to be seen either. Brilliant staff!
2 weeks ago
Ruslan Muslimov
Bought something but it didn’t workout. Returns was straight forward and prompt. I also had problems installing new SPD pedals, and the staff installed it for me without any problems. Would recommend!
2 months ago
