Toyota of Irving
Toyota dealer Toyota of Irving, 1999 W Airport Fwy, Irving, TX 75062, United States:
220 reviews
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Address: 1999 W Airport Fwy, Irving, TX 75062, United States
Website: toyotaofirving.com
Phone number: +1 972-395-5090
GPS coordinates
Latitude: 32.8382040Longitude: -96.9704580
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reviews
manpreet kaur
This place is very good for toyota vehicle service and purchase new or pre-owned vehicle.service is really great.
7 months ago
Bryan Galeas
This is my third vehicle purchase from Toyota of Irving. As always, the dealership staff has been professional and treated me with the utmost courtesy.
I reached out online inquiring about the vehicle and was immediately responded to by Mayra Vega. Ms. Vega inquired about my specific needs and patiently answered my questions and provided a quote online.
When I reached the dealership, I worked with Ryan Murphy to complete the purchase process. Ryan was respectful of my time and was knowledgable about my requirements.
Finally, I completed the finance process with Catalin Stegarescu who was also professional and efficient.
Every single person I interacted with went above and beyond to make me feel my needs were prioritised despite it being the end of the month and a busier time for the dealership.
Overall, it was a pleasant experience and I will always refer my friends and family to Toyota of Irving for their automobile needs.
7 months ago
Tom Christilaw
Wesley Nichols was an amazing service advisor. He went the extra mile to help us in every way possible so we could get to our next appointment. I live 1 1/2 hours away but will continue to go there just to get his help. He kept us informed step by step in what was going on and what needed to be done. He also helpEd the service technician because we needed to get to another appointment. That is great customer service.
2 months ago
Alison Greig
We love coming here because Wesley is THE BEST! Always helpful, no suggesting unnecessary repairs, and very friendly. We always try to see him! The waiting area is also very comfortable, and they always put out cookies to enjoy with complimentary light beverages. :) Have never had a bad experience here!
2 months ago
Kathryn Souviney
Best dealership ever! I usually don't write reviews. But Toyota of Irving deserves one. Thank you to Brian Rhee and Carlos for such a wonderful experience. If you are ever in need of a car, go to TOI and ask for these two amazing guys.
2 months ago
Hendrik Pruyn
I LOVED THE LADY WHO HELPED ME...VERY SWEET.HER NAME IS AVA WINCHESTER....I HOPE SHE WILL ALWAYS BE THERE WHEN I BRING IN MY CAR TO BE FIXED.....AVA WINCHESTER IS THE BEST.
4 months ago
Gail Mitchell
The service that I received from Toyota of Irving was extra-ordinary. My service advisor Sandra Rodriguez did a great job in scheduling my appointment and doing a follow-up and took great care during my whole time of service providing the feedback.
4 weeks ago
Jillian Greenberg
Toyota of Irving has excellent service since I've been living in Irving Texas this is where I go to get my vehicles serviced and that Toyota Extra Care is always extended to me. Thanks Janeen Forneris for making me feel extra special. You are appreciated! Derrick
4 weeks ago
Blue MountainCur
My husband kept telling me to get the 4x4 and the sales guy kept saying we didn’t need 4x4. I should have listened to my husband...
3 months ago
Rebecca Greenlee
I normally come to this particular Toyota Servicing Center even though I reside on another side of town. I have always received good service at this center Until today. The service center rep name was Josue. Never saw him in the center before, as a matter fact, I noticed several new faces. Fast forward, I waited for about 2 hours for oil change. After being called and told my SUV was ready, I went and got in my SUV. I sat and sat and sat over 45mins. Then I became concerned because serviced trucks and cars were leaving out. I noticed Josue kept assisting in coming customers and my truck was visible. Now mind you, my keys was left in the ignition of my truck and I thought is today's service at no charge? Is this guy trying to tell me something? Finally, I called into the center and asked if there is a charge for today's service and a young female looked up my information and came with paperwork for me to sign, transaction done. Before pulling off, I called back again and Josue answered. I asked if he reset the computer to show when will the next maintenance be required. He said yes and mentioned that he apologize for me waiting so long Because he had two other customers that came in that got his attention. Just a nasty personality. Not sure what caused the rep to react in such manner because I only brought my SUV for servicing. The next time I will request my normal servicing rep. Lesson learned. My name is Deloris Thompson in Dallas, Tx and I approved this message.
7 months ago
Storm Booker
Janeen was very professional and help me with my service needs I will continue to be a satisfied costumer of Toyota of Irving thanks.
8 months ago
Amila A
Excellent service, and fast. The attention of mister Mike was very good. Thanks
9 months ago
Jessie Hawkins
Mike Gasca is the best service advisor. Always takes care of me.
7 months ago
shalini Arul
Very quick servise without any appointment. Sandra was very helpful!
10 months ago
Cathy Murphy
5 STARS TO TOYOTA OF IRVING. STAFF IS ALWAYS FRIENDLY AND EFFICIENT. BIG SHOUT OUT TO LUIS PEREA FOR ALWAYS HELPING MY FAMILY WITH OUR VEHICLE NEEDS.
8 months ago
Natalee Johnsrud
Robert was extremely helpful and did an awesome job when I took my vehicle in for routine maintenance! Everyone is always very friendly and helpful. I have been using Toyota of Irving for my vehicle service for about 4-years now and love how professional the staff is especially in the service department. You can't get any better service or cost anywhere else.
2 months ago
Dana Berry
Once again, as always, your people are polite, family friendly, helpful, and most of all ever so caring to meet all your needs. Shawn Williams, treated me like as if he were my own son. with great respect. I truly feel like family at Toyota of Irving. Having seen how they take care of my wife with her RAV4, i decided to buy my Tundra there too. we also have a Corolla that has been well maintained there.
2 months ago
Derek Patterson
The service that I received from Toyota of Irving was extra-ordinary. My service advisor Sandra Rodriguez did a great job in scheduling my appointment and doing a follow-up and took great care during my whole time of service providing the feedback.
11 months ago
Kalua Kaululaau
Sebastian Vargas and Miguel the sales manager gave my wife and I a good car buying experience. Miguel is a very sharp guy . He knows what it takes to get you the car you need.He doesn't always play car salesman instead is actually a sympathetic human being that will sincerely help you out. Thanks again Sebastian for getting maps loaded on my new Rav4 when no one else could figure it out.
2 months ago
Eimear Rigby
Josue was a great help very friendly and the service was quick to the time they advised. Highly recommend.
9 months ago
Christoph Walsh
This dealer got me the best experience for trade in my Corolla for a Subaru, thanks Roger your attention and time for us has been very comfortable and for sure I will to go back a soon a can to get another good deal in this dealer, TOYOTA OF IRVING is the best !!!!, I visited before that Toyota of Irving to Toyota of Dallas and trust me, is a huge difference in customer service. Thanks to all staff in Toyota in Irving
2 months ago
Jim Francis
Kevin Boykins was amazing. Fantastic guy and made our experience the simplest I’ve ever had. If you don’t give them an opportunity then you must enjoy stress. Really very good experience.
2 months ago
Gil Cohen
Josue Garza was excellent, answering all my questions, he was patient with me and got everything done efficiently. Very professional and courteous.
The work was thorough. And the waiting area is spacious and comfortable for customers. It's always a pleasant experience at Toyota Irving - Service. Service date May 10, 2021.
1 month ago
Dior williams
I went to Toyata of Irving Saturday, and I was very pleased! Ms. Ava is my advisor, but she was not in. I must say, "she is awesone!" Mr. Shawn Williams helped me Saturday, and he was excellent! He didn't pressure me! So, I decided to come back and get my blades replaced. I've had some bad experiences at this location, but now I'm feeling great!
9 months ago
Luis Guerrero
Drove into the service bay, met by Kevin Fitzgerald. Told him I had a appointment, very friendly. I was there for my 5000 mile service. I also had a problem with the alignment. He printed out the alignment problem and suggested a four wheel alignment. Had it done, in and out in a hour. Always treated well when I come to this dealership, it's enjoyable Thanks Kevin
3 months ago
Scott Maroon
I have bought my last two cars from this location. Service department is always nice. Josue Garza assisted me last time Very pleased with his service.
1 week ago
John Hondros
I bought my truck here new in 2013 & I’ve had the same service rep for 7 years. Their like clock work. They do what they say every time on time.
Grab Mike Gasca as your service rep & you’re set...7 years straight, has all my records.
3 months ago
Rodolfo Alarcon
Kevin the sales man was kind to me. I didn't have good experience with others until RICKIE changed it for better and satisfying visit for my car service. Thank you Rickie. I will ask for you next service visit. Rickie welcomed me and gave me great customer service. Keep doing your great job!
1 month ago
lllinconsilva G
Highly recommend Toyota of Irving for service. I took my 2019 Camry in for first oil change last week. After getting in touch with Rickie from service I requested him to troubleshoot an issue with turn signal lever while they are changing the oil. Rickie and his team diagnosed the issue throughly and after oil change described the issue in detail and ordered parts.Today parts arrived so took my car back for repair. I was greeted by Kevin Fitzgerald who not only got my car fixed and out of the door before anticipated completion time he also hooked me up with a free rental so I can go about my day while they repaired my vehicle. BTW I reported the same turn signal issue to Toyota of Richardson few months back but their service department was rude and closed my service request by saying that’s how this car is made.
10 months ago
Benjamin Carmichael
Do not buy car from this dealer. Their only intention are higher their selling numbers of cars. They are so sweet to sell their car they can beg you to buy a car from them but once you buy it,,,,,,, EVERYTHING CHANGE. Last week I bought new 2017 corolla LE from this dealership for the price of $17,000 drive out price. I was not intended to buy a new car but after go there. I was pushed to buy car from them. I tried to buy one day after but they want to sell right away. Alright that is salesmanship but after I finished paperwork it was almost evening and may be I was the last customer that day. I car key for my new handed over to me I asked salesperson for second key which should be together but he told me second key not available right now, they will mail it to me cause I'm from Tyler so not be able to come next day. Next morning I check glow box for owners manual and I surprised there are no owners manual or service manual. From that day I frequently calling this dealership but nobody want to take care about this issue. Even GM of this dealership not answering my emails or giving me call back for careless staff. I'm now pushing to take leave from my job and drive 200 miles back and forth from Tyler to get manual and extra key. WHAT A GOOD SAMPLE OF CUSTOMER CARE. Yo can find all complaints review taken care by lady name Delilah, tried to contact before posting this, not answering.
5 months ago
Milayo C
The worse services ever , try to buy a used car on my day Off Tuesday.
I set an appointment on Monday they keep calling me and text me all day finally agree for that day I have travelled 1:20 minutes just to find out the car was sold to someone else 2 days before.
Their excuse was it was a miss communication with everyone involved and what they had try to do said but I am glad you here we have more car to you instead.
Very shady program excuses just to get me into the dealership.
Please friends and family don’t go to this dealership of Toyota of Irving Tx .
Before a I left I have try to talk to the manager and he hang off the phone on me send some else.
2 months ago
Dahlia Seymour
Shawn was an amazing service agent! He kept me informed and made sure I had the info I needed to make a sound decision. I always get a fair deal at this location. They are honest and they do great work! Thanks Toyota of Irving!!!!
4 months ago
Bethany
Dropped my car off for service yesterday and was promptly met by Assistant Service Rep, Kevin Fitzgerald, who was personable, efficient and informative throughout the entire process. I arrived back when the car was promised and once again, Kevin met me, explained all that was done and I was out the door in 2-minutes, in a nice clean car too! Kevin, thanks for the 5-star service! I had presented him with a digital coupon at check in and he even advised at check out that he had found a better one that matched my service!
5 months ago
Fraisa Caraballo
I always get great service at Toyota of Irving. Nichols Wesley, the Service Advisor, was very helpful and corteous.
Sorry I had to miss the freshly baked cookies due to the pandemic. Looking forward to having them back soon.
1 month ago
Tina Ma
This visit was the best I have had in years. Eunice was very informative and helped with detailed information that allowed me to make an informed decision regarding my car's service. Thank you Eunice!
5 months ago
Drew McLellan
As always, the service was superb. My service manager - Janeen Forneris - consistently provides highly professional service while also making sure I get any and all cost savings available to me.
3 months ago
Nikki Smith
Great service! I bought my car from another dealership but Janeen make sure I am welcomed and solved my warranty issue on my car.
11 months ago
Dan Boehlke
Service Advisor George was very friendly and knowledgeable and answered all my questions. The staff is always nice and accommodating and I've been a customer since 2012.
1 month ago
S J
Big "Thank You" to Service Tech Kevin. He was very professional and kept me advised during my car's maintenance. When it was completed, he went over everything and allowed me ask questions. I am very happy with my visit to Toyota of Irving.
4 months ago
Samuel Jennings
Horrible quality vehicle !!
I bought a 2020 last year and after 3 days it was giving me problems already, now it has been 6 months and im dealing with the same damn problem .
The point of getting a first owner car was to NOT HAVING TO WASTE TIME FIXING IT!!!!
5 months ago
Don Daedalus
Excellent service from service staff. In particular Mike Gaska always takes care of me. Oil change was done in a timely manner. ????
20 hours ago
Grisselle Alvarez
The service advisor Josue did a great job. He helped save me hundreds of dollars by providing a simple fix to the check engine light coming on instead of doing a full engine diagnostic test. The shuttle was timely and my work schedule had very little interruption. Great job guys!
2 months ago
Amanda Michelle
Ricky V. Is the real deal at Toyota of Irving. I live in Duncanville but drive to Irving for car service. It’s all about customer service and Ricky never disappoints, he treats me like a sister. He truly cares.
11 months ago
Brenda Taylor
I drove in, started looking around, fell in Love with my 4runner. The sales guy came up to us asked how could he help us. He showed us around, again I fell in Love with my 4runner. He completely understood and did a great job helping me get into it Thank You Jocob Obi Okereke and the rest of the staff that helped me that day! GOD BLESS your awesome!
8 months ago
Ricky Silva
This place does the best job when working on my car because they vacuum it and make it perfect
3 weeks ago
bj edgeston
They charge too much. The employees act like they don’t know what promotions are going. Can’t even let you know what’s wrong with your car with out a fee.
5 months ago
Lorraine Grumet
Toyota of Irving makes car buying easy. The entire team works together to support the customer. Wilma on the internet team, Zsolt the salesman and Catalin in finance are among the best I have worked with and this is my 7th new Toyota, second from Toyota of Irving.
4 months ago
Lord Kapacita
10,000 mile maintenance handles by Service Advisor , Mike Gasca, fast and east. Covid protections in place throughout.
8 months ago
Renee Walgenbach
Ava Winchester was our service manager and she ensured we got in and out for a fair price. No excessive wait, and a friendly disposition as well. Her treatment was greatly appreciated.
1 month ago
Anthony Hamblin
Great service, great experience at Toyota of Irving. Friendly reminder of the appointments and well taken care of customers. Friendly staff too :-)
1 month ago
