Toyota of Irving
Toyota dealer Toyota of Irving, 1999 W Airport Fwy, Irving, TX 75062, United States:
220 reviews
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Address: 1999 W Airport Fwy, Irving, TX 75062, United States
Website: toyotaofirving.com
Phone number: +1 972-395-5090
GPS coordinates
Latitude: 32.8382040Longitude: -96.9704580
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reviews
Betsy Rhodes
Efren Robles was able to help me get the truck I wanted the whole process was very easy and short
6 months ago
chergo chergoo
Thanks Shawn Williams for you excellent customer service and loyalty to your customer!
5 months ago
E K
Josue G. did an amazing job in service. He did a good job of explaining everything to me clearly. I was in and out quickly.
9 months ago
Heather Donnamario
Consistently poor service. If you want luxury car service don’t buy a Toyota and never trust what they say. The car itself is fine. The post purchase service is terrible
10 months ago
Cheryl Olsberg
Josue helped with my vehicle getting the work it needed and I was out of there and with my family quickly!! Thank you!
4 months ago
Paul Garner
One of the best truck buying experiences I’ve had in a while. Zsolt was awesome to work with when I purchased my new Tacoma.
4 weeks ago
Kelly Simpson
I love this dealership! I purchased my first car earlier this year (2020 Toyota Corolla) and I just come back for oil changes and tire replacements, they never disappoint! Advisor Ashley is super helpful and sweet!
11 months ago
Jay Sweeney
Brian Smith has provided an excellent experience purchasing our 2021 platinum Highlander. He has shown us helpful details on our new car, and paired my phone, too.
3 months ago
Andr Pas
If you come here PLEASE see WESLEY in service and HUGO in sales. These two always go above and beyond every time I come in. I refuse to see anyone else. These two are THE BEST!
9 months ago
Victor Alvarez
My service advisor Wesly, is absolutely the best. He is an asset to your business. I will never go anyplace else. Thank you wesly
6 months ago
shadow breloom
Kevin Fitzgerald was very friendly and professional when I took my Yaris into Toyota of Irving for an airbag recall.
3 months ago
Natalie Thomson
Toyota of Irving is a great place for your car servicing. People are wonderful.
7 months ago
Parker Muir
Brian Smith and Ben Tran were very easy to do business with and they found me exactly the 2020 Tundra I wanted. Ana Bellamine took care of me with the finance part and got me in and out with no problems.
8 months ago
Don Fischer
Toyota of Irving is awesome service department rocks Thank you Unice for all your help
7 months ago
Charlene DePerro
I took my car for a service and was attended to by Santhosh. The expected time for the service was close to 2 hours, but with the fluid changes and new tires I could get my vehicle back in 1 hour 15 mins. The service was great.
1 month ago
Leah Kroeger
If you want to wait 2 hours to have a basic oil change with an appointment this is the place for you. Very displeased with this service center and will not be coming back. Best to take care of the customers with appointments than to work in people without one.
3 weeks ago
Lisa Gormley
These wonderful people really helped our family out during this terrible time of unrest and pandemics. They got us into a 2021 Corolla for a great price and gave us a wonderful price on our 2019 Highlander trade-in vehicle. The customer service is 5-Star and I would highly recommend. This is not a corporate store and it truly shows.
1 week ago
Patrick Leahy
My experience is always great when going to Toyota of Irving. Shawn and Ashley on the service team really do a great job informing the customers about their maintenance issues on the vehicle and also establish communication with customer and mechanic engineer on problems that may occur in the future. I appreciate that leaves out confusion and also to prepare,if I haven’t thanked them enough Thanks again Shawn and Ashley for a tremendous job!!
4 weeks ago
Alex Bagnasco
Fast service and all under my extended warranty.
The service tech was surprised I had 16k already only 10 months ... some folks drive more than others ????
5 months ago
Dusan Mikula
Awesome service provided with pick up and drop off through shuttle while I left It over night for the servicing. Manager service scheme was great providing all the oil change and extra items included in an affordable price. Though I would suggest the extra wash and body clean at the end which they do sometimes but need it every time as an complimentary.
3 months ago
Sascha Mackens
I would highly recommend Toyota of Irving if you are in the market for a new ride. I recently leased a Toyota Tundra and it was by far the easiest car buying experience I’ve had (and I’ve done this many times). I got an excellent deal on the truck and my sales rep, Bret Greenwood was highly knowledgeable and easy to work with. I will definitely return to do business at Toyota of Irving!
5 months ago
Lori Krieger
Great service Josh Morales is always spot on!
4 months ago
Brian McDermott
Great service by Kevin. Appreciate his help
8 months ago
sobiya p
Service Advisor Eunice provided very good assistance to know the current list of service details.She co-ordinated very well and completed my car service on time.
After service my car running like a new one.
Thanks for the great service.
4 weeks ago
Sd Wis
Jason Lynch and Mayra Vega were a pleasure to work with. Most of the deal was made over the phone so that was awesome. I basically called every dealer in the DFW area as well as Austin and Toyota of Irving was by far the most helpful in finding my 2021 Supra.
They were also one of the only dealers that wasn't going to charge me at least $5,000 over sticker for the car. Which I find to be unethical. Some of the dealers were charging $10,000 over sticker for the Supra, which is outrageous. After speaking to Mayra about what Supra's they were getting the in near future I chose the car and I was kept up to date on the status of the car getting to the dealer almost every day. Betty was great in the communication after I put a down payment on the car to secure it. She notified me of a delay at the port in Houston that Toyota held my car for QC reasons. She kept in contact every step of the way to get my car and I appreciate that very much. Kudos to the whole team at Toyota of Irving! I couldn't be happier with the service that everyone at Toyota of Irving was able to provide.
The only downside was the financing portion of the sale. The person I dealt with didn't have any knowledge of the Supra or how the service works for the car. I understand this is a new car for Toyota and it's not exactly a Toyota since it was engineered with BMW but they should know the process for the service of this car or be able to refer me to someone at the dealer that does know. They have been selling this car for over a year so there has to be processes in place for this. I wasn't offered any insight on this after asking a couple of different times how often they recommend service or what their two years of free service even covers.
Other than that small issue, Toyota of Irving was great.
10 months ago
Michael Lynch
Wesley Nichols was great! He did not try to make me buy more than I needed. LOVED the curbside service. Picked up my car and brought it back to me. I didn't have to take any time off work. And this is why I'm a faithful customer
2 months ago
Justin Ward
This is the worst dealership. The salesperson lady Estella is so rude and mean. She was not giving any attention and talking so badly. Very very disappointed, will never come back again
3 months ago
jose casais
I have always had good efficient service here. The service advisor, Josue was welcoming, punctual, informative and went out of his way to let me know what was going on. I appreciate the attitude of helpfulness when I visit the service dept.
1 month ago
Jillian Greenberg
Wesley was very professional, knowledgeable, and friendly. He spelled everything out for me so I could be confident in choosing what to repair. Thank you!
8 months ago
Bo Wang
As always , the staff is on their toes when it comes to helping out . Ken Hawkins was on top of his game when communicating the plan of service . Ken went the extra mile in advising me that the state inspection was close to being due and could be taken care of while in the shop. Saved me some time to say the least . Great job Toyota Team , THANKS
2 weeks ago
James Wray
I had some issues which were minor. But what has retained my loyalty is the service director Josh Morales commitment to great customer service. He reached out to me and took the time to make it right. His leadership is why I will continue to drive 70 miles round trip to do business at Toyota of Irving. In business you want be perfect but what speaks volumes is when an organization takes the time to make it right!!! GREAT JOB Toyota of Irving
3 months ago
Shawn Easton
Prompt service. Jorge Olivera explained everything and the cost associated with it. Very nice about everything.
4 weeks ago
Kim Sharman
Have been here couple of times for car service. I really like the service department as all the associates handling your car would provide you with a report of things that would be helpful or nice to do things but won't push you to get it done else something horrible might happen. I have had some bad experiences with other Toyota Dealerships, but this location has been the best so far. Eva and Janeen have been handling my service appointments and they have always provide honest and candid feedback.
4 weeks ago
Jean Slaughter
Amazing customer service, very honest, all our concerns were clarified, he provided several options and the best ones that accommodate to our needs, the associate was outstanding, his name was Zslot. Thank you all, we are very happy with our acquisition.
4 weeks ago
Cesar Roman
Of all the car buying experiences I have had, this was by far the best. From the beginning to the end of the process, it was painless. I bought my truck used and Betty was fantastic at making sure my wife and I were completely satisfied with every aspect of the vehicle. The 2 year complimentary oil change and tire rotations that come with the purchase don't hurt either! Go check them out and see for yourself. P.S. - They even have a Delorian in their showroom.
3 months ago
Sean Cook
The few times I have been here for service have been exceptional. Great friendly atmosphere. Services are timely. Go ask for Ava Winchester or Michael Gasca. They are awesome.
5 months ago
David Lewis
I had a very good experience the salesman Carlos Valle was so respectful and professional
4 months ago
Ian Clark
The service was so friendly and fast
3 months ago
Gina Jones
This place is awesome! The service department, both the service rep and the mechanic who inspected my car, were super helpful, very kind, and gave me options on how to address the issue with my 2010 Prius. The service check alone, $137, is worth the price to know exactly what's going on. Couldn't recommend more highly.
1 month ago
General Manager
The customer service there is great in the service dept. Always leave there a satisfied customer. Rickie is awesome and is always helpful. He also explains what was done to my vehicle. All the gentlemen (behind the scenes, Nelson) are always so so nice and very cordial. My experience there is always great and understand why they are so busy. Keep up the good work.
3 months ago
Mark Schumann
The best service for oil change!!
This toyota service was awesome. They finished the service on time!! Also, they tried to keep safe from the covid19.
8 months ago
Ann Kopylova
I have been going to Toyota of Irving since my car was born. I own a 2009 and purchased it from there as well. And although there was a minor hiccup in a service I had on it a while back in general, it's always a pleasure to see the guys who have understood me, helped me and guided me. They have been very patient with me throughout the years and always provide me with good care. I will start that taking any car to any dealership for service and care is always costly so expect that but the minor subtractions and discounts they hold can be of help. With that said, being that they have always taken care of my vehicle so well there has been no need for major repair as of now. I also take super good care of my vehicle. You have to play smart, do your research and present it respectfully and accordingly. I have learned to be an independent car girl and thanks to Toyota of Irving- little by little- I have gained a knowledge of cars I wouldn't have. Thank you Mike Gasca, the other Mike, the manager of service who was once a service representative as well, the facilities group, Jose who always recognize me, greet me and make me feel welcome.
8 months ago
Manish Agrawal
I would like to give Robert @Toyota of Irving HAT'S off to him for listening to me and finding exactly what was wrong with my car. Also Toyota of Irving has the best technicians in all of the DFW. They can handle any situation about your vehicle; and they gives the best customer service in the world.
I felt as if I was a million customer: BLESSES AND HIGHLY FAVOR.
Thanks Robert and all of your team ???? who repaired my car.
IMPRESSED,
Rose Carrigan
10 months ago
Misha Vlog
They take soooooo looong for a oil change
4 months ago
Rolling Carter
Had my car seeviced at Toyota of Irving this week. It was a wonderful experience. Robert Wilson was my service advisor. He did a wonderful job explaining to me that needed to be done. The store is beautiful is clean; fresh coffee and sodas free cookies and apples while you wait. When the work was completed Robert went over everything and told me my brakes were getting low and that I needed to get them replaced soon. I really appreciate him letting me know so I can fit in another service trip soon. They treat you like family at Toyota of Irving
2 months ago
Dana Beasley
I had a great experience with Toyota of Irving. Ryan M. was very helpful in helping me find the vehicle I wanted, and got me in it in a timely manner!
2 months ago
Andrew Zemlock
Always a great experience. Janeen is the greatest service advisor and Brandon is the best technician ever. They both go above and beyond the call of duty. Thank you again.
8 months ago
Ellen Alexander
Eunice C. was very helpful and she answered my question to my satisfaction.
8 months ago
Scott Griffis
Just got my car back from the body shop and I'm VERY much pleased with their work. Bernard and his crew from the collision center were very professional and helpful. Most definitely recommend this place to anyone. Thank you guys.
3 months ago
joshua dyer
The dealership staff is superb Sebastian was our sales rep they were able to get us to the amount that we were comfortable. Recommend everyone to come and get there cars here .
Best dealership in Texas period!!!!!!!!!!!
Thank you very much
3 weeks ago
