Mercedes-Benz of Ascot
Car dealer Mercedes-Benz of Ascot, London Rd, Bracknell RG12 9FR, United Kingdom:
220 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: London Rd, Bracknell RG12 9FR, United Kingdom
Website: vertumotors.com
Phone number: +44 1344 598094
GPS coordinates
Latitude: 51.4127021Longitude: -0.7190257
Location on the map
Get directions
reviews
Quita Adams
Very happy with the overall experience when recently buying my new GLC. I was looked after by Peter Conn who was fantastic from start to finish. Very friendly, informative and helpful throughout the process and respectful of the current Covid conditions.
8 months ago
Rita Smith
Took my car into the ascot branch, I was met by a lovely lady called Rebecca she was very helpful with the whole process. She kept me informed and helped with every query, I will definitely be returning to ascot 6 out 5 stars. Thanks to everyone at the ascot branch.
11 months ago
Gladys Colon
Hot and busy but that's today. Took ages to see to us, never introduced themselves or asked our names. Couldn't even ask if we wanted a drink as we sat there sweltering. Back to Mercedes Beaconsfield me thinks, much nicer
10 months ago
John Cofer
I recently had some work carried out at Mercedes Ascot, the service was first class. From booking the car in for fault diagnosis, through to completion was a seamless process.
The staff training must be commended, Rebecca was extremely …
6 months ago
Beautiful Angel
I took my car in for a service last Saturday. I was served by Rebecca and it was a quick and easy process to drop car off. I received a phone call to say my car was ready in just over an hour and a half of dropping it, unfortunately I had …
9 months ago
Zulkarnain Ahmad
We were very impressed with the reception we were visiting this car service centre and dealership. In particular Rebecca was extremely polite and helpful and gave us some great advice so no doubt as soon as we can we will be back to book in, it’s experiences like this that restored our faith in car dealers and service centres
1 year ago
Ella Surtida
I popped in to Mercedes-Benz Ascot today and was greeted by Becky, Becky was very attentive, friendly and helpful. I was then passed over to Mike who was great and have since had a follow up call from him. Overall experience has been outstanding.
4 months ago
Ian Smith
I had my service, MOT & update of SAT NAV at Mercedes Benz Ascot in two visits and Rebecca Walker was my service advisor and I can confirm she was excellent, courteous and professional. She was keen to make everything to go smoothly, kept updating me about my car and was polite and friendly
9 months ago
Estelle BETHON
Great service and Mercedes in ascot. The lady called Becky was really polite and really helpful. My SUV was looked after also and I love the layout of the ascot branch.
Great service from ascot and Becky.
11 months ago
AndreaL Farrow
This is specifically about the parts departmemt , customer service from one of the guys was spot on , but as usual there is always another that unfortunately does care and makes it seem like an effort to simply help a customer.
More …
9 months ago
Kyla Hubbard
Car in for Service & MOT. Becky in Service looked after me, 5 Star Service! Car returned completed and cleaned on time. Thanks Bex!
7 months ago
Vinod Kumar
Very good service and very helpful staff. Malcom ????????
4 months ago
Jennifer Shryock
First time my mother bought a car online without seeing it and the advice and Service provided by Peter Conn was exemplary. Very smooth process from start to finish.
2 months ago
Melinda Cotten
I took my car in for its yearly service today and Rebecca Walker could not have been more helpful. The level of customer service was outstanding and I fully recommend using Ascot Mercedes and will definitely return.
7 months ago
Pat Wilson
First time I have used Mercedes Benz Ascot to service car, Becky welcomed me confirmed service requirements. Once finished in a timely manner, I received a call to pick up. Beckys exemplary Customer service was outstanding and is a huge benefit to MB Ascot.
2 months ago
BOS C
Friendly helpful staff.
1 month ago
Samantha Krol
My vehicle service experience yesterday with Rebecca Walker prompted this review. From drop off to collection, Becky was extremely polite, personable and efficient. As with Neil Collins (whom I previously purchased a vehicle from), Becky …
1 week ago
Lisa Thayer
Seems well organised in the current situation.
The staff were very helpful and efficient and kept us well informed
8 months ago
Manuel Puente
I would just like to say thank you to the repairs team, no one realises when your car breaks down in a pandemic how stressful it can be but I would especially like to thank David for his quick response and knowledge on how he helped fix my …
11 months ago
Rachit Singh
Easy booking and easy access to get a service and Rebecca is a credit to the service team at Vertu. Just take care of the temptation of shiny new cars! haha!
11 months ago
Melorna Windross
I’m a bit confused, I went to view a car advertised on Autotrader and Mercedes own site at £26,000, when I arrived the car was labelled up at £27,500.
8 months ago
Veronica Hoyt
Recently took my car in for its first service here and it is by far the best customer service I have had at any Mercedes dealership in the past. Having a couple of issues with the car and Becky Walker is brilliant and keeping me up to date every step of the way and ensuring everything gets resolved as quickly as possible.
2 months ago
Matthew Mahood
Came in purely for some advise. Was introduced to Rebecca Walker who helped with my query. She was very knowledgeable and took the time out to make sure I left with all the answers. An asset to the business.
11 months ago
Wiskunde A
Disappointed that both issues I asked to be looked into during the service were not.
3 months ago
Greg Hellner
Since reopening after the lockdown, Mercedes Benz of Ascot have really hit the ground running! Despite what must have been a huge backlog of work, I have received exceptionally brisk and efficient service dealing with problems on two …
11 months ago
Paulmichael Kazas
I have dealt with many after sales/Service advisers over the years but I dealt with a lady today called Rebecca who was superb. Very professional who built instant rapport with me. I asked her if I could have the car valeted and she said …
9 months ago
JT Vaughan
This is the first time I used this Mercedes garage in Ascot for service of my SLK. Rebecca Walker was a star, very polite and courteous to deal with and kept me updated with the progress on the vehicle.
Will come back for my next service here.
10 months ago
Sidney H
Went yesterday for a car service and got excellent help from Rebecca and Maria. Thank you very much for a swift and professional experience! Marc
11 months ago
Danielle Clough
Booked a service for 1030. Got there before time. The vehicle was taken promptly at 1030 but work began on it only around 1200. Very frustrating.
10 months ago
alexander sanchez
A big thank you to Rebecca and the Team at Ascot Mercedes for another great experience; always informed, always great work! Thanks again
10 months ago
Monica Dang
Had my car in for an MOT earlier today and my overall experience was excellent. Becky ( Rebecca Walker) the Service Advisor was very professional from start to finish, kept me regularly informed on the progress and managed it with a smile, …
8 months ago
Karessa White
Terrible, there is a ginger lady working there currenntly; 18 years years old so im my own adult. Walked in there today with the absolute soul intention of purchasing a A45 if they had any available. WORST customer service.. she was …
9 months ago
Joseph Emerson
Today I took my wife' s car for routine service at Mercedes Ascot and was attended at reception by
Ms Rebecca Walker who was most courteous and efficient.after checking the paperwork was in order
Took me to my courtesy car.She was very …
1 month ago
Gina Edge
Very Helpful when ordering a new car and I have used them to service my old car for number years with no issues and always polite
11 months ago
Jozlyn Brown
I had my CLA booked in for my brakes to be changed. I realised that I was now also due for a service, I had forgotten to ask prior to the appointment. A very helpful lady named Becky helped me and arranged for the service to be done at the same time. Which was very helpful. The customer service in Ascot is the best! Very pleased.
4 months ago
jay roberson
An amazing experience all round and cannot fault it one bit! Booked into view a C300 on the Saturday, loved the car following the test drive and decided to proceed. The car was valeted and ready for collection by Monday afternoon! Pete …
3 months ago
amberly hulon
Do not buy from this dealership. I head the worst customer experience in my life.I called to order a new A class on 04/05 I ask them are there open considering a situation in the country and how they working, I been told that they are open …
3 weeks ago
Reinette Smith
I recently purchased a used C class privately and contacted the dealership for assistance following a breakdown. The dealership has proved exemplary in its customer service and the professionalism and willingness of the staff to help and go …
2 months ago
Brittney Bienfang
If your car not run or brakes down they not take it in
6 months ago
Bernadette Parsley
We take all of our cars here for annual services or any workshop jobs. I always receive a great level of customer service from Rebecca Walker in particular, she's an asset to the franchise.
11 months ago
Carly M
Great experience, had to drop the car in for a minor issue, was kept informed every step of the way. I was looked after by Rebecca Walker, great customer service! Thanks.
1 month ago
omari west
Used the Ascot service center for the first time, very pleased. Everything was smooth and Rebecca was very friendly and helpful.
1 week ago
Tyrone Hunt
Brilliant customer service. Fantastic complimentary car wash too!
6 months ago
Junior Effik
As always great 5 star service a big thank you to @Rebecca Walker for all of your help even if my courtesy car was on the large side! I would highly recommend a visit either to get your Mercedes service’s or if you might be think of buying your next new car.
2 weeks ago
John Webb
OVERALL SATISFACTION - Still 5 stars!
Due to recent events I had to postpone my MOT and Service B a few times, each time I received a telephone call well in advance to advise me of the change of circumstance, and received a lot of …
1 month ago
Vanessa Yanez
Only in for parts, but the staff were helpful and knowledgeable
9 months ago
Anton Melgoza
This was my first time using Mercedes-Benz Ascot for my car service. I was very impressed with the friendly & efficient service received from Rebecca Walker and the rest of the team. I would recommend them for any Mercedes owner.
11 months ago
Madison Long
Wanted to say a big thank you to Celia for all her very knowledgeable help and advice when viewing and test driving the A200 AMG LINE.
11 months ago
Jackie Kirby
What a contrast to last years mot and service at Mercedes Benz World. This has restored my confidence in MB servicing.
10 months ago
Jaelle Payoute
Booked in for MOT and service and was attended to by Rebecca Walker who excelled in every way. Beautiful showroom and attention to detail by service staff exemplary!
11 months ago
