Halfords - Tottenham (London)
Auto parts store Halfords - Tottenham (London), unit 6, Tottenham Hale Retail Park, Broad Ln, London N15 4QD, United Kingdom:
220 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: unit 6, Tottenham Hale Retail Park, Broad Ln, London N15 4QD, United Kingdom
Website: halfords.com
Phone number: +44 20 8365 1810
GPS coordinates
Latitude: 51.5864867Longitude: -0.0624842
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reviews
Brandon Frakes
I wanted to fix a noise issue, which I strongly believe could be eliminated using the right tools and some intuition. I was advised to book a health check first, I turned up the first time, the employee tells me I should book an "assessment" online, I go back home and book this, turns out it's only another health check, I turned up the second time, the employee tells me to book an appointment which I did on the spot, I turned up the third time and pre-paid 20 pounds for it as requested. I turned up the fourth time to pick it up. nothing was solved, the best Halfords could do was put a black tape around one of my cables, a tape! I paid 20 pounds for a small piece of tape! something I had previously thought of and could do it myself. It did nothing to stop the noise. The person working on my bike told me this issue can't be fixed and gave me an unreasonable excuse, at the store I showed the staff why he was wrong with two fingers, and therefore his excuse is merely a way to cover up their lack of knowledge. As soon as I left Halfords, I went to my local bike shop and got the issue fixed in under 4 hours, for 12.5 pounds! they had the right tools, and a proper understanding of the problem. My advise is, if you want to buy or service for cheap, consider Halfords, but if you want to repair or fix, think twice!
2 weeks ago
Shane Murry
Rob was very helpful and a lovely guy. He did a brilliant job fixing my bike. Cheers
1 week ago
Mike Fadamiro
I needed 2 bikes for my twins' Birthday. The Manager was really helpful who managed to sort out a second bike for me to collect from another store. He contacted the Enfield store Manager to get the bike assembled before he phoned me to come to Tottenham store.
Unlike the customer service on the phone, Brett and his Manager were very helpful/professional.
1 month ago
Mikel Martin
Recently picked up my new bike, the team were helpful & knowledgeable & my bike is great. It’s a crazy world for retail workers (I know, I’m one), so it’s good to see the staff take it seriously in ensuring everyone’s safety, distancing, masks etc.
Recently had its 6week checkup! Shannon & the crew were great, despite being very busy, had the time to be polite & professional & fully checked out the (minor) issues I had with the bike.
Thanks for being open & working hard!!
ps: love my bike!!!
2 weeks ago
Martha Ward
Wait time was terrible - My dad took my bicycle in for its health check and dropped it off. 30 min later (this is how long they said it would take) my dad sees the bike in the exact same spot he dropped it off and nobody had even touched it! 2 hours later and it was all done. I am however happy with the report that came back. Hopefully the silver service will go much smoother.
1 month ago
Paul Valentine
My bike has been serviced in a jiffy. Thanks to Shashi for helping me out in a very friendly and professional way. Recommended!
2 weeks ago
Justin Richardson
I recently purchased my first bike second hand and as I went on my first cycle, my seat dropped as I was cycling so I popped into Halfords in Tottenham Hale retail park and as the man outside the store tried to tighten my seat the bolt broke, so he sent me to the bike repair shop upstairs, I had to wait a while in the queue but I was eventually served by a man named Mark.
Mark changed the bolt for me free of cost and then had a look over my bike to check if everything was running ok, he suggested some new tires which I will definitely go back to get. Very good customer service, considering I don't usually leave reviews, I felt compelled to here as it gave me confidence to know about bikes more. Thank you very much Mark! I recommend this shop for biking newbies!
Cheers Halfords!
2 months ago
Stacey Aust
Not enough staff and a huge queue for the bike department. The salesperson was helpful but I felt rushed because of the pressure of numbers. I would have liked to get a bike rack fitted but decided to try another bike shop at a later date.
1 month ago
Customer Service
I visited Halfords Tottenham on 07/04/21 around 12:30-13:30. I received service from staff at the till, one female and one male staff. Sorry I don’t know their name. They both are extremely helpful, polite, knowledgeable and have the right attitude for the jobs.Thank you both of you. If, next time, I want to buy something, I will think of Halfords before other shops.
Very impress with the service
1 month ago
Eric Yang
I wanted three specific bike accessories and popped in to see if they were available. Not only did I find everything I wanted easily, the staff were really good and on the ball re Covid as well as knowing how to run the store well.
A really pleasant experience all round!
Thanks
2 months ago
Marian Cojocaru
Great communication leading up to collection. The process to collect a new bike was quick abs the bike had been built well. The service was good and friendly. Overall a great experience.
1 month ago
Karen Dina
Fantastic service received from Jourdon and Robert during a wet and cold late weather evening. At the very end of a long day, the last hour, you fitted my car battery, windscreen wiper and change of oil during all in the last trading hour. Guys you showed me no sign of end of day tiredness, Well done and thank you both????????????.
2 months ago
Amanda Bronson
Marcus was great, the best Sales Person that I have come across in a long time.... Tottenham Hale's Halfords was a delight to visit in general. Highly recommend.
1 month ago
Kyungsup Shin
The staff in this store are so professional and really know good customer service. They have product knowledge and are respectful. I came into the store to get a replacement bulb for my reversing light, and to get it fitted by one of the staff. I was courteous and patient while waiting my turn to be seen by the technician who was going to fit the bulb for me. When in store I observed the rude and disrespectful customers who treated the staff at Halfords as something they had stepped in on the street. Manager on duty was tested to the limit with these rude people. I admired how her, and her colleague were put under pressure by these rude people and didn't lose control in situations. My technician who fitted the bulb was polite and professional. I actually held my umbrella over him as it was raining really hard in the car park when he was working to fit my replacement bulb. All staff, especially Duty Manager require gold stars for putting up with the horrible customers I saw on the day of my visit.
3 months ago
Leticia Gonzalez
Really great service and knowledgable staff. They recommendations are also very honest
1 week ago
Valeri Singh
The store manager tried to bargain with me after the item was tested faulty...Why?...I had a receipt and the item was within the warranty period,I think it’s to do with the fact he believed I was dishonest or trying to cheat Halfords store.
Thankfully I returned the following day and I received PROPER service from a female staff member,she was professional and listened to my concerns.
Halfords in Tottenham Hale was bad but not as bad as the service I had received earlier from Chingford branch that claimed that any faulty item needed to be returned to the branch of purchase....& even after I said Halfords online states as long as item has receipt ANY store will accept return.
Chingford staff member still claimed “No,you need to return items to the original purchase store”
Unbelievable!
1 week ago
Raj Selvakumar
Even though I had tobtravel to Tottenham due to Stoke Newington branch closing, I was super grateful! The man who served me was polite and really helpful. My bike is as good as new- think his name is Aaron :) ????
1 month ago
nomi
My first visit at Halfords was a very positive one, I was very happy with the help and service I received from Sin and Marcus. They were super helpful. Sin helped with all my queries, fitted in new rear bulbs and a new fuse for me, I left very happy. Thank you!
3 months ago
jadyn medrano
Had a great experience. Great prices, good customer service and the waiting time isn't too bad. Service floor staff are knowledgeable and helpful.
2 months ago
M Bl
Great staff and reliable service. Had a puncture and ask for help and they straightaway fixed my tyre in 15 minutes. You may need to book in advance but pop in just in case and ask.
1 month ago
Sophie Cameron
Unfortunately this store is so poor with staff and service that I strongly recommend go to another store feel free to experience yourself definitely would not like to visit this store unless I really need to.
2 weeks ago
RANDY KASHAT
Staff on bike department were extremely helpful. I had my electric bike collected last week and the staff spent a lengthy period of time explaining to me how to unlock the battery. They showed us how to take a good care of the battery and recharged the battery for me.
3 months ago
Gene Swedberg
I had a product to return but I had bought it 3 months ago. I thought they would make a fuss about it, I had no packaging for it either. Luckily, all reciepts are on email so I could easily find it in my inbox. Thanks guys.
1 month ago
BRAIN EVENTS
Staff went out of their way to ensure my item was ordered after being notified the system was down. They took responsibility and I wasn’t forgotten about. Got a phone call 3 days later to tell me my order was there. Picked it up with no issues. Can’t go wrong really.
1 month ago
Tina Drayton
Thanks to Wayne at Tottenham store.
a real gentleman who demonstrated what customers service is about and first of all what halfords is about.
Halfords should be proud to have people like him.
2 weeks ago
Misty Mcghee
Very knowledgeable technician and done a very professional job and even took time to explain how every thing worked.
thank you 100% happy customer
4 months ago
Serge Papillon
I went there for the first time ever to collect my order.
Social distancing was observed while queuing as well as them monitored the number of people inside the store.
The cashier was nice and emailed me the receipt.
1 month ago
Caroline McAleer
The store manager himself polices the door like a member of the SS guard. Enquired about an appointment. He was immediately belligerent and refused to explain why customers must still queue in spite of having been given a specific appointment time. Haven't been treated this horribly in a store in my entire life. Awful attitude. Having to go back a SIXTH time for a faulty item. Awful. Just awful. Unfortunately they are the only UK retailer for this item, else I'd never have used Halfords after the other five issues. After this bad treatment from the store manager himself I'd happily spend my money with competitors and never look back.
2 months ago
Michelle Jefferson
Hasan was brilliant and very helpful. He also unsold me products I didn’t know I needed. Thanks Hasan
1 week ago
annu singh
Went into Halfords Tottenham for a bike repair and previous small purchases all staff have been very professional, polite and very quick to fix or resolve any issues overall always had a great service there and prices ain’t bad either
1 week ago
rahi malik
VISITED THE STORE ON 15/04/21, AND I MUST SAY IT WAS AN AMAZING EXPERIENCE. THE TEAM WERE EXREMELY HELPFUL, WELCOMING AND PATIENT WITH ME IN YM PURCHASE. HIGHLY RECCOMENDED AND WOULD BE COMING BACK AGAIN. THANKS FOR MAKING MY EXPERIENCE THE BEST, KIND REGARDS, SAM
1 month ago
Kelly
Booked online to get wheel hub serviced. But after a mandatory "free bike check" service I was told my bike was working perfectly. After getting bike back I had to physically show staff that the wheel was wobbling and it made a grinding sound. Only then I was booked again for another hub service. I couldn't wait that long so took it to get fixed at a local bike shop. More expensive but their expertise was worth it. I now get the impression that Halfords are only good for fixing general (and very obvious) problems!
3 months ago
Ian Schmidt
The staff at the Bike repair and retail section are very helpful.and knowledgable. I bou
ght my bike here and have used the shop for repairs since. Recently I ordered a new bike for my daughter here and they were very helpful.
The only difficulty with this store is that the bike repair is up a flight of stairs and it can be awkward to carry a bike upstairs.
1 month ago
Linda Kaufmann
There wasn't much staff on the floor but the staff I had contact with was knowledgeable, patient and helpful.
1 month ago
Kurt Affhauser
Thanks so much for your support and advice
Thank you so much for service and support.
1 week ago
hunniebfamous Williams
Excellent customer service relationships.
I will patronise them again.
2 weeks ago
William Whiteley
Great experience from all the staff. Sons electric scooter was repaired on the same day. All the staff who assisted me were very professional and efficient, 10 stars
3 months ago
Andres Valencia
Excellent service from the cycle department, I had some online issues entering and after speaking to some the team I left with everything fully resolved.
Thank you
1 month ago
cheryl haezebroeck
Served by Kyle - absolute legend. If it wasn’t for him, I would have been waiting around for ages. Somebody give him a promotion.
1 month ago
Sassy Sashimi
Great social distancing procedures even with some tricky customers. Really helpful bike team who knows there stuff.
1 month ago
Tyrian Delbridge
Incredibly knowledgable and helpful staff, not to mention welcoming and friendly. Definitely worth visiting the store for, beats online shopping any time.
4 weeks ago
Wallace Comeau
One of the staff is very knowledgeable and he can recommend good product for your bike. First time that this happens, usually staff at Halford are only good for the till...
4 months ago
Slav Tsukanov
Excellent service from marcus wayne and a lovely boy who was training.
1 week ago
lamaria mccray
I’ve not gone to this Halfords in years and was apprehensive. But the service I received from Dominic was outstanding! His an asset to your company and So helping and meant you will have repeat business from me. I can’t praise his service and help enough and you should reward service like his. Thank you Dominic.
Update: came back today and spoke to another guy in bike section beginning with c Forgoten the name but sooo helpful thought my 1st was one off but obviously not the bike staff are so helpful. These two need rewarding and recognition honestly- thank guys - hope the company rewards you guys for your passion and customer service
3 months ago
Bridgett Osborne
Wait time was v poor, 1 hour late but I put that down to Covid.
Halfords rep was hones, efficient and knowledgeable. He did not try and push a service on my car that wasn’t needed!
Overall v happy.
3 months ago
Alex Zeldin
I have been looking for a kick stand. I went to halford today, bought a kickstand on the representative's recommendation. and it didn't fit (3 hours lost)
turned back again(2 hour lost) and wanted to return. they did not accept. It had a package that was torn and opened. non-reusable ones. The manager of the store did not accept. He also says shamelessly how I will sell it. It is scandalous that he thinks about selling it with the torn package I bought from garbage.
They produce bicycles, there is no kickstand suitable for mine(Carrera Kraken)
They stall my money and my time. Never again!
1 month ago
Mario Herron
I returned my child new bike three times in two days and only after the third problem with the wheel I got my refund, to add as all customers service over the phone was appalling, even I was told to not buy any more from Halford.
My man bike is two inches bigger than I ordered.
Only one out of three bikes purchased is good.
I was very polite all the time I had to speak with Halford team over the phone, but they are rude.
I paid for this visits over €60.00 as I live in E15.
I am working with customers every day but never I dared to be unprofessional.
Next time I will buy from a different company.
2 months ago
mister manboob
Great store and and great team of people. Very helpful. Thank you
2 months ago
Jaclyn Cerna
I'm really disappointed with this company I order a voodoo Marasa Hybrid Bike in the first week of April 02.04.2021.
For collection on 12th April.
I get a phone call saying the bike hasn't been delivered due to a system error!
And the next available date is the 16th or 17th April for collection which wasn't good for me as I work shifts as a keyworker.
So now because my best day that I can do is now the 19th April.
I asked for collection for the 12th for a reason so it gave halfords enough time to have it ready for me but failed.
Maybe I should say when I dont pay the bill that I had a system error??
1 month ago
Dawn Hanson
Good value bike parts. Had a brake service and it was quick and easy.
1 month ago
