Paramount Properties
Real estate agency Paramount Properties, 150 W End Ln, London NW6 1SD, United Kingdom:
220 reviews
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Address: 150 W End Ln, London NW6 1SD, United Kingdom
Website: paramount-properties.co.uk
Phone number: +44 20 7372 0202
GPS coordinates
Latitude: 51.5478719Longitude: -0.1909156
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reviews
Chu Wenbo
Paramount were excellent. Jamie Jacobs responded rapidly to queries and found answers to some knotty problems.
As an interface with all parties, where Covid-19 slowed progress, he kept the process moving as efficiently as possible.
Thank you James and Paramount
5 months ago
emmanuel adjei
My agents have been very helpful and approachable throughout the whole process with demonstration of high efficacy. They are highly professional in assisting me to rent the right property.
5 months ago
Jason Mahrt
Paramount Properties made finding our new flat easy and painless.
2 months ago
David Goldberg
A big thank you to JAMIE JACOBS and ROBERT LAZARUS for selling our property in London and getting us to Brighton during Covid and lockdown, at a very good price. It was an exciting sale and they worked hard to get it sold as swiftly as possible.
5 months ago
James Cook
I have been using Paramount for years. First as a buyer, then as a landlord. The experience has been great from both aspects. They are resposive, professional and trustworthy. Highly recommended!
7 months ago
Valerie Rummery
Extremely helpful, friendly and personable, quick responses and always professional
1 month ago
Alerima Ganizu
Worked with Lionel and the team to sell my 1 bed flat. Had a great experience with them, very smooth from listing to competion. Can't recomend them enough!
6 months ago
Makayla Jones
We were really looking forward to renting with an agency for a change, especially one as highly regarded as Paramount.
However, since move-in last month, any issues seem to be dealt with at a snails pace. We were told the blinds were broken in the master bedroom before moving in, a month and a half later they’re still broken and our follow-up emails are going unanswered. They’re twisted, snapped and unusable.
We have a hob failing to work, bathroom wall lights not turning on, peeling lining paper, (we thought they’d be mentioned in the inventory report but they weren’t and we received the report a month after move-in).
We’re worried that raising these concerns will either go unanswered or take until next year to resolve.
We had a property inspection that we waited in for this morning so we could raise the issues in person but nobody even showed up to that. No cancellation or apology.
They’re nice people and I’m sure they mean well, we’re just really disappointed. This is all pretty basic stuff so we don’t have much faith for the next couple years in the property.
8 months ago
Darca Harman
We really liked the service we experienced with Paramount Properties and would definitely use them again.
We just bought a house through them, and as buyers the process can be really stressful. Lionel Stoll from Paramount was great in ensuring the process moved forward and always kept us up to date with what was happening on the seller's end and was friendly and accommodating with our questions. The service we received was A+ and you'd be lucky to Lionel as your Consultant, whether you are buying or selling.
Look no further than Paramount Properties if you're selling or buying and make sure to ask for Lionel.
8 months ago
Ingrid McCallson
I have been trying for over a week to book a viewing. Always goes to the admin team, no one is available! The agent, name Dexter, respond to my email and called me and asked me loads of loads of questions, at the end he missed understand and mixed some questions and simply said 'the landlord is looking for a couple, I said, yes we are a couple! and he said , you know what! there is an offer on the property and I will contact you if that didn't proceed.
I am 100% sure that the flat is available! he took it personally and decided to not to give me the viewing just because he didn't liked me! terrible service. LANDLORDS PLEASE AVOID !!!!
2 weeks ago
Katie Buswell
We purchased a property in WH through Paramount and they have been great throughout the whole process. Viewing with Robert was professional and he helped us get to know the property quickly. Lionel looked after us once our offer had been accepted and he was great - very responsive, always had time, helped us navigate any issues etc. Would definitely recommend. A great agent in the area!
9 months ago
Maria Fox
Paramount provided a very good service from marketing through sale to completion. The whole process took 3 months, which considering the sale was agreed at the height of the pandemic, was impressive. The agent assisgned to me was quick to respond to my calls/queries and I always felt he was acting in my best interests. Given how very stressful the whole experience can be, Paramount minimised this for which I am very grateful.
9 months ago
Elizabeth Sala
We had a great experience with Paramount. Andrew, our Letting Consultant, was very friendly and professional and Madlen, our Move-in support, was very efficient and helpful. The whole rental process has been smooth and hassle free and we would highly recommend Paramount for property rentals.
2 months ago
Kaapo Kuvaja
I'm looking to rent and really liked the look of a flat listed with this agency. Tried to get in touch to arrange a viewing but the experience has been nothing short of, for the lack of a better word, odd. I was told to wait for 24 hours (that window isn't small) until an agent got back to me. I had a whole afternoon available so tried again to be told about the same time frame.
I had to see if I could manage my schedule and arrange a time to view the flat today so bit the bullet and called the office and again the non-agent personnel started parroting the same stuff about waiting 24 hrs... What?!
Sure, you get the message that these people have their priorities somewhere else but to not call a potential client in two days? Common courtesy is one of the things NOT paramount to this business.
7 months ago
Robert Hartmann
It's been a really smooth process working with Oliver and Madlen. Oliver has a very chilled approach and doesn't hassle you which is great when a lot of estate agents seem to really push you and you get the sense they only care about your commission. Both Madlen and Oliver have been very responsive, available and it's been a very smooth process to signing the flat and collecting the keys. Thanks so much!
10 months ago
Joseph Brunner
Very happy with my experience with Paramount Properties! Adam was great and accomodating. The team was patient and responded quickly to my million questions.
8 months ago
Shannan Duncan
Best estate agents I’ve ever experienced. Adam and Janki were fantastic in helping us secure and arrange the move to our new property. They were always on hand to deal with our enquiries quickly and professionally.
5 months ago
Jeff Lucky
Dear Reader; I should like to express my heartfelt gratitude for the excellent professionalism, responsiveness and aptitude exhibited by the Property Manager Tash Hearn during my 1.5 years renting with Paramount Properties Ltd. Ms Hearn is an asset to the company being both enterprising and genuine in her determination to exceed expectations with a 'can-do' attitude that time and again 'carried the day'. My tenancy occurred during the Covid Pandemic and Ms Hearn was also responsibly and appropriately compassionate when I faced some unforeseen difficulties borne of the public health emergency. In addition, her colleague Mr Pevovar was tirelessly helpful, diligent and tremendously efficient. At a time of extraordinary pressures facing humankind due to the novel Coronavirus, both Ms Hearn and Mr Pevovar were wonderful in the stewardship of my tenancy. I owe them both a deep debt of gratitude and am ever so thankful for their sterling efforts, their kindness and their well-mannered, genuine decency. Yours truly, Mr Rees
4 months ago
Vicki Wright
Our estate agent Leighton helped massively through the purchase of our first property in West Hampstead. He was very accomodating, responsive and easy to work with. His advice on how to deal with certain situations throughout the sale was great. Thanks Leighton and Paramount ????
6 months ago
Matt Hollis
I've just rented a property through Paramount Properties, and both Dexter and Janki have been very helpful with the whole process. Janki was very responsive, informative, polite and very professional. I would not hesitate to recommend their services to others.
6 months ago
Floris Pop
We recently purchased a property being advertised by Paramount during the Covid Pandemic. The professionalism and responsiveness of this business is exceptional. Particularly our agent Lionel went above and beyond in order to help push the sale forward in difficult circumstances. He was always on the end of the phone should any queries arise, he was also incredibly proactive in helping organise and push the sale forward. I would not hesitate to recommend this company to any prospective buyers. Sept 2020
6 months ago
Ryan Pelkey
Long and complex process but well supported by Paramount
1 month ago
Fabiana Cristina
Paramount have just sold my flat for me in West Hampstead. They acted quickly efficiently and there was no stress for me. I liked Leighton's straight honest talking and reliability . I am recommending paramount to other people. Thank you.
7 months ago
Jim Hayes
We recently let our studio flat with Paramount.Ollie was so helpful and proffessional and kept us up to date with what was happening. He really
understood the sort of tennant we were looking for and found us the perfect match. A really great estate agency we would highly recommend them.
6 months ago
Opara Phillips
Paramount have been very efficient, friendly and straightforward to work with.
2 months ago
Dennis Hughes
All went v smoothly and we rented a v nice house through Paramount
4 months ago
Roberta Belback
In short, Paramount Properties is nothing but Fantastic. I can assure both a seller and a buyer that I have had nothing but high satisfaction from Paramount Properties.
I am a student who was looking to rent a property with my friend for the upcoming new term to begin in September. Unfortunately due to COVID-19, I decided to leave the UK and return to my own country which made house hunting all the more difficult. Throughout my 2-3 months looking for a place to stay I have been met with lesser than helpful agents from companies I thought would be good based on their name and high customer count. However, not being in the country and only being able to be contacted via email made things very clear to me on how certain agencies were less than useful and were not prepared to sell houses thru the pandemic.
1)I first faced issues such as poor communication, not being able to speak to someone directly sure was frustrating especially when they don’t respond to your emails.
2)Even if I weren’t overseas, I would still not want to leave my house during this difficult time and would love it if they had provided a virtual option for those who wanted to view it online.
3)With such a difficult time upon us, money is definitely a sensitive topic but no one wants to be scammed
With all these being said, I never expected to have the amazing service that I received from my agent Oliver. First and formost, I would like to commend paramount for having by far the most impressive viewing page of any house i have ever seen. From all the pictures they provided(which includes the floor plan) to the video tour showing you exactly what the house is like was just great for someone wanting to know everything about thw house without being able to view it in person. {NOTE: Maybe you guys can work on your description as it was decent but nothing great} In addition to their amazing website, Oliver was just a great guy and an amazing agent. I have counted and have had a total of 70 emails with him, and I have to commend him for replying to each and every single one of them super promptly. (No body likes waiting, especially something like this where you are in a way paid for your excellent survice) Oliver was always super professional, answered all my questions with great detail and the best part replied me either immediately or so fast that I was never waiting for a response. Oliver and his colleagues such as Andrew and Madlen also provided me with excellent support throughout this process.
Even though, after I signed my contract I would a similar property to mine in the same building and floor for a cheaper price, I never once felt like I was scammed as by just looking at the huge difference in marketing, you wouldn’t even know it was the same property. All in all, to both landlords and tenants, Paramount Properties is one of the best agencies I have ever dealt with and by a huge margin mind you.
I cannot speak for how my tenancy will be during my 2 year stay with them but I guess youll hear about it in my next review.
9 months ago
Denise Graham
We had a great experience with Paramount, particularly with Leighton Dewitt - he made sure our sale, involving two international parties kept on track.
7 months ago
iddir hadjal
Very very pleased with the service Paramount offered and in particular the help of Leighton who was professional and informative throughout. Would definitely recommend!
7 months ago
Lexi
Madlen and Oliver were fantastic throughout the whole viewing and signing process. Really quick communications and great service. Would recommend Paramount so far!
8 months ago
Eleni Niaka
It has been an absolute pleasure working with Madlen & Oliver. Oliver streamlined the process, and Madlen was extremely efficient, fast and professional. When we had an issue in the process she quickly resolved it. Now we have the keys and we're so grateful for her help !
This agency is an order of magnitude better than the last agency we used.
Pascal & Christine
2 months ago
C CLARKSON
I have been a client of Paramount for about in that time they never failed to deliver, an excellent service. Their knowledge the property business and customer is second to none.
8 months ago
Ben Shihadeh
Working with Oliver and Madlen was an absolute pleasure - everything was done smoothly and efficiently. Oliver is great at viewings and really friendly, and Madlen is also lovely and super efficient at getting us through the process from offer to contract. Highly recommended for tenants and landlords alike!
11 months ago
Teresa S
I have worked with Oliver, Madlene and Lauren from paramount properties during my recent home move and they all have been real pro's in dealing with issues with the property and aptly communicating with the landlord to get it resolved. There were some niggly issues which are usual with any home moves but they were all promptly addressed. WIll surely recommend!
9 months ago
Anabel Garcia
I have used Paramount properties to rent out flats and to buy a property for over 20 years. The team know the area exceptionally well. Their service and knowledge are unrivalled in the area. I would highly recommend.
2 weeks ago
Greda Koketso
Great service from Paramount in buying a new flat. Lionel was very responsive and professional, and very easy to work with. Would easily recommend.
8 months ago
Rolling Carter
The team from start to finish have been really helpful and great. Delighted with our new flat!
7 months ago
Oana Varlan
Lionel Stoll at Paramount is acting for the seller in relation to a propoerty that I am looking to purchase. Lionel has been very constructive and professional throughout, and has been a real pleasure to work with.
5 months ago
Briann Wilson
Paramount has helped me getting an amazing place in London. The service is great, everyone responds fast.
It feels very secured and I know that whenever there is a problem, I can contact them immediately. Definitely recommend!
2 weeks ago
Robert Priolo
Highly recommended!! They answered all my questions quickly and fully, and helped and guided me through the process with absolute professionalism. Dexter and Katie are super friendly, very committed and kept me up to date at all times. Compared to my previous experience, they made all the paperwork pain free (specially with all the Covid situation). Cheers to Paramount for being the best! I couldn’t be happier!! ????
8 months ago
Emily Anstett
Paramount, and in particular Lionel, handled the purchase of my new apartment extremely well. Communication was excellent and Lionel was extremely professional, responsive and helpful throughout the entire process. I would highly recommend purchasing a property with Paramount.
10 months ago
thomas welsh
I recently rented a flat managed by Paramount and would absolutely recommend them. Janki and Adam made sure the process was quick and seamless and helped me in every step of the way, thank you!
5 months ago
Kim Rahebi
Having rented with Paramount twice and also having a friend who's used Paramount with similarly frustrating experiences, I genuinely cannot fathom why the ratings here are so high.
Essentially, anywhere they can find something which they can add a small but not insignificant fee of £25 to £40, they absolutely will.
At the point of moving out, they feel far more like an extortion service than a letting agent, charging well over double the market rate for services. £25 for a tiny blue mark which requires one lick of paint on a banister (pictured) and £6 each for 5 light bulbs (especially given that half the bulbs in the house died within two weeks of us moving in, as highlighted to Paramount). This was in a 3rd/4th floor duplex, where some moving marks are unavoidable, even though we used professional movers. Also see pictured "yellow stains to table" which are supposedly shown in the picture. That'll be another £20.
The Paramount defence will be that they work with a third party for these check outs, which obviously doesn't mean much as it's pretty clearly in their interest to find miniscule defects they can charge £25+ for.
Sadly, at the point of asking for what's left of your deposit back, there is very little you can do but accept these charges, PLUS their double market rate cleaning charges (which they then add VAT to).
As a final note, Paramount initially described the kitchen of our new flat as "modern", before insisting that we paid for a dishwasher to be purchased and installed ourselves if we wanted one. Upon leaving six months later, the landlord so generously offered to pay back 75% of the dishwasher price (but none of the installation fees).
Two weeks later, the 75% payment still hasn't been received. Odd when Paramount are usually so enthusiastic to insist on payments being made, it doesn't seem to bother them as much when it's an outgoing from their client.
11 months ago
Julie Jones
We moved back to London after being abroad for 10 years and Dexter was the most helpful, accommodating and professional property agent I have ever worked with. He was really patient and honest when dealing with us and he really listened to what we were looking for which is why he found us the most perfect rental home. I would definitely recommend Dexter and paramount lettings to anyone looking for a rental property in London! We are still in that same house and the quality of after service and communication has been fantastic too! Five Stars!
2 months ago
earlie layton
The team at Paramount were super professional, helpful, communicative and efficient. Even when Covid hit my property was looked after and we closed the deal despite the challenges. I have a lot of experience with agents over the year and Paramount were most definitely the nicest and most amenable I have every worked with. I would definitely recommend them without hesitation.
3 months ago
Adam Malec
Very efficient and clear process throughout from the first viewing.
4 months ago
Adrian Diemidiuk
I have recently rented a property with Paramount properties who have supported a refurb, sourced tenants and are now managing the property on my behalf. The support I have been given, the speed in which items are addressed and the efficiency with which everything has been done, has been excellent. Spencer has facilitated electricians, painters and handymen with speed and efficiency - all of whom have done a quality job. The attention to detail to ensure the property looked great for marketing and was spotless for the tenants was much appreciated. Tenants were found promptly. I've had good contact with the property manager, Tash, and so far I've heard nothing from the tenants which is a good sign. I would recommend paramount on the basis of the service I've received.
2 weeks ago
Marc Lambre
Utterly useless lettings team. Couldn't find their way out of a paper bag.
1 month ago
Pedro Flores
Paramount were extremely prompt, personal and helpful. They were particularly good at helping us deal with a rather incompetent tenant referencing company. Madlen was our point of contact and I commend her on an excellent job.
9 months ago
Kathryn Black
As a landlord using paramount for letting management services they have been the best letting agents I have used to date. Very proactive, great on communications, helpful with pre letting renovations of the properties and great to deal with.
8 months ago
