Crunch
Accountant Crunch, Telecom House, 125-135 Preston Road, Brighton BN1 6AF, United Kingdom:
220 reviews
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Address: Telecom House, 125-135 Preston Road, Brighton BN1 6AF, United Kingdom
Website: crunch.co.uk
Phone number: +44 333 222 6004
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Latitude: 50.8362499Longitude: -0.1440345
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reviews
Ruben Fontanez
I recently had a few accounting issues that I needed some help in my Crunch account so I picked up the phone to speak with an advisor. I got through to Lauren in a matter of seconds and she kindly explained the reasons for what I was seeing …
1 month ago
sarah rae
All seemed very good from the beginning and I've been a Crunch customer for 5 years. Since then, their service has declined and their prices have continued to increase with little justification for what they are actually doing to improve …
6 months ago
Cesar Olivares
Hi, I would just like to send my thanks and top feedback for Jasmine Foot who helped me sort through my credit card reconciliation today. It was a tricky task as there were several inconsistencies and questions but Jasmine navigated it very …
6 months ago
Randy Buck
Excellent service. Always very polite and helpful.
1 month ago
Williamson Joelle
Excellent support given in a timely manner
2 months ago
Sedina Harper
I have been with Crunch for over 2 years, and at the start they were much more proactive in their handling of my accounts. Nowadays I do not feel like a valued customer. I've been transferred from a named account manager to a "dedicated …
2 months ago
Cynthia Allen
I normally lose sleep over my self assessment but this year I took a sleeping tablet...... it was called Crunch!!
Self Assessment done and dusted, efficiently, clearly and in a way that meant I could understand exactly what was what. Izzy …
2 months ago
Steve Allen
Spoke to Aiden for 70 odd minutes on the phone. He patiently and clearly took me through parts of the online software. I now feel confident in managing these aspects independently thanks to Aiden.
3 months ago
Jennifer Craig
In August 2018 I had recently set up my first own company. I was excited to have my own business but I hate numbers and had lived out of the UK for many years, so I was I clueless about what I needed to do in order to manage my accounts!! A …
3 weeks ago
Duncan Wood
Accounting software without the drama - simple, cost effective and time saving backed up by wonderful people who listen to their clients and help their businesses grow.
2 months ago
Robert Rosendo
Look elsewhere!
5 star reviews must be faked. I would leave 0 stars if possible.
I'm genuinely amazed they are still trading, the service is so incredibly bad.
AVOID AT ALL COSTS.
2 months ago
Liz Petro
Horrendously slow at replying to queries and very non-committal in time frames of when to expect a reply.
This service used to be very good when I first started as a sole trader 3 years ago, however it is frustrating as a client to be …
6 months ago
Phil Wolff
I have used crunch for over a year now and can highly recommend their accounting services. They are friendly and professional and can always answer any questions or solve any problem in a single phone call or email.
3 months ago
Edgar Hortiz
Always very helpful, knowledgeable and friendly. Would recommend their services to anyone.
2 months ago
Andrew Dugan
This rating is based on the help I received today from Lola, very helpful, quick and lovely to speak to
2 months ago
Omawattie Persaud
Very disappointed with the customer service of Crunch. I just wanted to have more information regarding their accounting software and how they can help my e-commerce business but I was told in a kind of a rude way that they don't help …
1 month ago
Eric Dafop
The absolute worst. Avoid. AVOID. AVOID!!! I would leave a zero star if it was possible as due to the utter incompetence of Crunch Ltd we stopped trading. They haven't got a clue what they are doing, The people you can speak to are useless …
3 months ago
Agarkranti manch
Terrible in personal accountants. Caused me to get a huge fine as the don't complete accounts in the time they promise to. You speak to someone different who doesn't know what you do as a job. DO NOT use them as they are useless. Trying …
2 months ago
Lukman Memon
Really feel like they're working alongside me for my business. Great service.
6 months ago
Russell Walla
I don't recommend - too expensive for zero result.
They're changing constantly of accountants over three/four years. I'm paying a premium account and I don't have any attention for them.
Also, they are not available after 5:30... very …
6 months ago
rob nobles
Huge drop in standards recently. Shame because five years ago things where much better. Clear to see why so many poor reviews have been left recently.
2 months ago
Linda Shelley
I returned to Crunch in 2019 after suffering gross incompetence from another accountancy company. Crunch recovered the errors from my previous accounts and gained my a significant tax rebate from HMRC. I have found Crunch quick to respond …
2 months ago
Deanna Colon
Great support from patient staff. So glad I use this service!
2 months ago
Nick Ouellette
I joined Crunch about 5 years ago and they were excellent. Now they obviously have far to many clients compared to accountants as their service is far to slow. They only chase you to try and sell self assessment not when to your benefit, they take days to respond to support questions.
2 months ago
Merlandie pierre
Crunch are going downhill. When I joined a few years ago, I had the impression that they were forward looking and customer-experience led - they have a smart looking website after all. However, this appears now to be no longer the case. I …
6 months ago
N D
I had a lot of issues with my accounts and called the office numerous times today! Thank you to the team who really helped me out!
Firstly speaking with Jasmin who was very helpful and helped me tackle my first issue.
Later I spoke to Emma …
6 months ago
Kacie Hogan
not as good as before. I joined a few years ago and I had the feeling that the team was good and nice. Now... it is different. You have to talk to a lot of different people. I sometime have to ask the same question many times to have an answer. Not ideal.
3 months ago
oskar figueroa
They are dropping their iPhone app, which is pretty basic and could be so much better, but allows fast expense entry. I've complained and they are persistent about dropping it, despite having an inadequate website.
You no longer have a …
3 months ago
Shannon Rollins
Excellent Accounting as a service platform for entrepreneurs. Makes managing your business so easy and stress-free.
2 months ago
Eli Hugeguy
Really love this service! Has taken the hassle away from the accounting side of the business and left me free to concentrate and what I love and am good at. Good value and easy to use. Simple, user friendly interface complimented with …
4 months ago
Shanwas Shanwas
I have used Crunch for the past two years. I would personally like to thank Simone for going above and beyond helping me sort out a few things on my Crunch account. Bloody brilliant and none of my stupid questions were deemed "stupid" ha! Great calm advice and could not have been more helpful.
4 months ago
Jessefa Murphy
When I first became a Crunch customer I was really happy with their software, service and support, but over time they have become less and less responsive. I am now into the 4th year with them.
The software interface appears buggy and when …
4 months ago
Randi McIntyre
I had an excellent account manager for over 1 year.They have been replaced by a new account manager and this seems to have be the start of the poor customer service, slow response. I'm looking to leave as soon as possible. Anyone know a better company?
3 months ago
Liam Worrall
I have been with Crunch for 2 years years and 'discovered' a new 'face' to accounting. Friendly, professional, practical, innovative, 'funny' - yes accountants with a sense of humour! Brilliant (grin). Having immediate access to my …
6 months ago
Reedah Kasim
My Account Manager @ Crunch, Rob Clarke, is very professional and helpful. Makes the arduous process a lot less stressful. This is the first time I have engaged with an online accountancy service. I appreciate the patience and the support from Rob. The whole team is very friendly and efficient.
3 weeks ago
Kam Medium
Used to be good, but service quality is declining fast lately. Software has a few bugs that are impacting the correctness of the calculations, I have reported but no action was taken.
3 weeks ago
Kendra Knudson
Excellent company that makes my doing my finances a doddle! Theres an app where you can photograph receipts which then automatically uploads to your account. You can then ditch the receipt. Staff on the phone have been very helpful recently. And there are reminders set up so you dont miss any important deadlines.
4 months ago
Loretta Hodnett
I have been a User of the Crunch platform for over 2 years, moving from my old accountant where I never knew my liabilities at any given point to the Crunch system where I have instant access to my current working balances & liabilities. …
2 weeks ago
Kevin Turner
Everything takes so long with these guys and you are constantly having to chase to get anything done. In the 1.5 years I was with them, I had my account manager change 3x times. One of them was great, but unfortunately they left, the others …
7 months ago
Kris Petrie
I paid for the top support due to my lack of accounting or tax knowledge, what a waste. Emails were never tracked correctly so I felt I was the one chasing up and sending emails again (some went back 3 months). The system is manual and …
2 months ago
Angela Cummings
Extremely disappointed with the service. Were only helpful to sign me as a client and got me to sign up for premium account. After that, service is far from premium. Takes days for them to get back to me and they don't pay attention to what …
2 months ago
Ashley Stokes
IT Contractor and been with Crunch for around 2 years. Wife's Sole Trader company also using Crunch. Very happy with the service. Systems are easy to use. Staff are responsive and accurate in answering my questions. Cut my accounting bill in half for a hours work a month. Highly recommended
2 weeks ago
M Boyd
Was having issues with my client manager who just wasn't getting my request as well as poor emails and communication. I then got introduced to Oscar Whitaker for a mortgage reference and he understood what I was after. The biggest plus is …
5 months ago
Terri Coffman
I've been using Crunch now for about 4 years, and they've made my life so much easier. Their web app is incredibly intuitive, and their staff are always on hand to provide advice, often going above and beyond their day to day job commitments to make sure clients are happy and informed. I can't recommend highly enough.
9 months ago
Michael Mongeau
Been using crunch for 3 years now and would recommend it. At the beginning I wasn't a fan as my direct accountant didn't provide a great support or the level of communication I needed back then. A year later or so my direct accountant …
9 months ago
Lorenzo Rubel
I used Crunch for the second time to do my accounts for the year 2017/ 2018. My experience was much better this time. My account manager was Caitlin and she was great. Always helpful and always friendly.
I'd like to thank Aimee Lawes as …
3 months ago
Edwood Brice
Love this company. Made my life 10 times easier. The online system is great, its still big and fairly complex (cant get around that one, accounting is a big area) but its easy to use and the online help docs are fantastic. The price is really reasonable and the response is always timely and polite. Cant recommend enough.
10 months ago
Najoua Borkadi
You'll never need another accountant again.
Why 5 stars?
Easy, the app is simple to use and has everything I need in one place.
If I have a question my dedicated account manager is a phone call/email away and she is backed up by a team of …
2 weeks ago
Jerome Batz
Estatic with the service provided by Crunch mortgages. Jamie was my Broker and was very helpful in finding the right mortgage with the given circumstances (self employed). Jamie followed up and was available regularly at all times and made …
9 months ago
Aidan Comer
I have been a crunch client for nearly three years and going forward I cannot recommend them enough if you are the type of person who needs clarity and ownership of your accounting position. Their system is powerful, neat and tidy and it …
8 months ago
