Mary Seacole

My parent was moved from room to room 3 times for no reason the rooms weren't needed for any specific reason another patient or a deep clean of the room. Although seemed very nice and friendly did feel that patients were left unchecked, to find your loved one in need of assistance is distressing understandably things happen between the nurses rounds but this happened too often and a lot if the time you could tell they'd been lying there in need of help for a while, I had to go and find someone not easy. Gaining entrance was always a wait and you'd start to panic that they were all busy as someone was in crisis and of course you immediately think it's your loved one.

From a security point of view this home is appalling. I witnessed a break in and called the reception but they were not even interested and refused to take any notice. What kind of care is that? This is criminal negligence, as two burglars could inflict harm on the residents and staff but nobody seems to mind...

The nursing staff are very good & it has a high standard of cleanness.

Every time I visit I have to wait 20/30 minutes before a staff open the door it is really bad no one ever at reception The staffs are very unfriendly some are I'll manner and rude not very helpful