Hertz - London - Marble Arch (Central London)
Car rental agency Hertz - London - Marble Arch (Central London), 35 Edgware Rd, Tyburnia, London W2 2JE, United Kingdom:
220 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 35 Edgware Rd, Tyburnia, London W2 2JE, United Kingdom
Website: hertz.co.uk
Phone number: +44 843 309 3049
GPS coordinates
Latitude: 51.5146731Longitude: -0.1625997
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reviews
Donna Vaughn
Careful folks! Unlike any other vehicle I rented in the past 24 months, they don't manage the city toll for you. They also failed to let me know that and I got picked up by a camera literally a minute after I drove off the lot. To make it …
10 months ago
Eugene Varlamov
Good service, great location, friendly staff and competitive price
6 months ago
Ksyron Young
My fiance and I just got back from a weekend trip after renting a car with Hertz. Great customer service with good COVID safety precautions (hand sanitizer, distancing, mask requirements and glass divider at desk). We even got a free …
3 weeks ago
Sharon Swindle
They are useless, very bad customer service especially Yolanta the blonde lady at the counter, I left the shop
5 months ago
Syed Anas
worst customer service ever over the phone the customer service representative hung up the phone due to the fact she was angry I tested positive for covid during a rental period and couldnt take the car back.
6 months ago
Jill Christine
staff abused me for having a disability and for my gender. i tried to sort it out with a complaint internally, but customer service was deplorable. the manager at marble arch physically and verbally threatened me, and i recorded this. i …
6 months ago
David Senn
The facility was nice, and the staff were pleasant while we were there. I had gotten bad information from the Hertz national line, and almost meant we couldn't rent a car for or entire vacation. They managed to find us a van that was …
1 month ago
Jackie Warfel
Staff performed their duties adequately. When I acquired a toll fee & speeding fine, the administration processing fee was 42 pounds per incident which I received 2 months after returning the vehicle. The admin fees were higher than the …
2 months ago
Roger Clark
Hired cars from this branch few times. Perfect service! Nice cars. Highly recomend.
3 weeks ago
fern pal
Arrived to a friendly smile and advised that we will be with you in a couple of minutes.
Check in was streamlined and no shortage of advice or recommendations on how to get out of the city.
All our touristy questions were answered with …
3 months ago
Fernando Ferreira
It's hilarious! When you booked your car in London online don't fall for their cheap daily rental rate only. There are lots of hidden cost involved. However with Hertz it's much straight forward and more assuring. Customers service is good …
1 month ago
Bill Almon
Very good service. Received a free upgrade as they didn't have the car I booked. Also, returning the car was straightforward and after inspecting the car I was charged for an extra day as I returned the car a day later. Thank you guys at Edward road branch.
7 months ago
Louise Kelly
We booked a small manual car a few days in advance and got a free upgrade to an automatic Mercedes B class 4 door - very nice and clean car! We were served quickly and completed all the standard paperwork. It may just be a lucky day for us but we would absolutely go with Hertz again.
3 months ago
Sally Sinclair
Very helpful service.
6 months ago
Max
Rented a car for a day trip in London.
We were attended by Marios who was extremely helpful and nice. We got a fantastic car in perfect condition. Great experience and will rent Hertz again.
2 months ago
Efra Baez
One of the best car rental places. Clean, comfortable and overall pleasant place. Staff was ponctual and extremely polite. The whole process was done quickly and the information was detailed informed. Best thing was the fact that the person …
4 weeks ago
Sharon Gunn
As a Central London branch, it was under staffed, however this can be a 2 hour process as it was for me on a long weekend Sat morning. With that said, the car collection is great so a wide variety is available and the drop off experience is quite smooth.
9 months ago
Allyson Chew
Skip the queues by booking online! Yeah right.
After waiting in line for about an hour, they refused to let us complete the booking. My parents, who have the same last name and are married, were instructed to speak to customer service via …
2 months ago
Nate White
We just returned our car this morning... from Edinburgh to London, all staff were so great, especially Vincent, he’s the man! Thanks for all the help!! And go skiing some time, there are more fun things to do in snow besides drive in it ????????☺️
7 months ago
Sail Racer
I was impressed with the hard working staff, but they are seriously undermanned on a Sunday and the queue of customers awaiting pick up quickly grew. I arrived promptly for my car booking at 1100, but did not reach the front of the queue …
4 months ago
Johann Barrios
Unfortunately the car I'd booked was unavailable but thanks to the help of a wonderful member of the Hertz team (Valentia) it was all sorted out and I got upgraded to another available car in the fleet. If it hadn't been for Valentia, I'd not be returning to Hertz but thanks to her I plan to use them again.
3 months ago
Alucard Legacy
Quick service
2 months ago
Ron Botran
I came this afternoon to your branch in Marble Arch. Only one person inside who just told me she was not able to give me any tariff as I wanted to rent a car for two weeks. So I went to sixt instead and you lost a client. Very poor customer service...
1 week ago
Anna Dishman
They don’t accept Australian licence renewal forms, that’s fine.
But when your booking is in your fiancées name and your there with a 3 year old, you would think you would still allow the booking to there fully licensed partner?
She didn’t …
2 months ago
Emily Torres
Was very surprised by the service provided by staff after reading all the comments and having bad experience with London City Airport branch more than three times previously, I chose to collect vehicle from Marble Arch branch this time …
2 months ago
Rosina Lama
Had a reservation, was there on time. Had proof of address with me, plus multiple forms of identification, multiple credit/debit cards. Wouldn't give me the car cause of a check they couldn't run that they couldn't explain exactly what it …
2 months ago
Target Cordova
I am not one for bad reviews but never have I waited 1 hour for a car (not kidding 1 hour) for them to tell me the category we booked Audi or similar was not available. Scandalised by this customer service, go Europcar or Green Motion
2 months ago
Leah Kroeger
Great location, excellent service and helpful staff, always polite and welcoming. Have hired from Hertz all over the world as they are a really good company, but I use Marble Arch regularly because of the high level of service. I wouldn't …
5 months ago
Bonnie Flynn
Hertz UK - never again! I booked an 'Intermediate SUV' eleven months ago, specifying the reasons (golf clubs) why I needed a SUV. I arrived at Hertz Marble Arch, the designated pick-up office, at the appointed time of noon. No suitable cars …
2 months ago
Kimberly Lozada
This is by far the best place in London to rent a car from. Not only do they have the best cars and prices, they also have the best staff who go out of their way to help you out. I used to rent cars from atleast twice a month before i …
1 month ago
Sarah B
Great staff. Great service. Was there on a bank holiday weekend. It was really business but they got me sorted and out pretty quickly
3 months ago
Yinairy Burgos
Was unexpectedly surprised by the good service and courtesy of the staff, after reading reviews here. It’s a busy hub and I can see how it gets a bit chaotic. The swanky interior is nice but at the cost of a functional customer arrival and …
2 months ago
Ruma Roy
We had to wait for 1H30 to get a car we already booked online !!!
People working here are nice though and the car was cool as well.
7 months ago
Hailey Gurney
The shop was open but no one was inside. Waited inside for about 10 minutes before someone showed up and they weren't able to answer any questions. Went with Enterprise in the end
8 months ago
Christina Brown
Incredibly slow service, be prepared to wait at least and hour even if you have booked online and/or are a gold member
5 months ago
Phillip Estudillo
Please do not use Hertz Car Rental especially when they mislead and mis-sell insurance the customer has already taken out. This company completely disregards the customers position. Agents are mis-selling & mis-leading customers and …
2 months ago
Glenn Barker
Very poor service here. Staff are completely focused on up-selling. The agent tried to up-sell me to a more expensive vehicle than I booked online and when I declined that and also the insurance which I had pre-arranged for, he lost …
2 months ago
Lucy Blair
One of the worst Hertz experiences. Use the other Hertz close by. The lady at the front has a terrible attitude and should not be in a customer facing role. The guys downstairs are great. Don’t let them make you take out unnecessary things...there should be a ethics training.
3 months ago
Emerson Santos
After horrible experience with Hertz Victoria yesterday, it is only fair to say how nice and friendly all the staff at Marble Arch were when I went in search of (and eventually retrieved) my lost phone.
3 months ago
jeff tiensivu
I hired a care last weekend. I accidentally hired a fully electric car, which would have been fine if I was going a short distance, but I wasn't. One of the members of staff called me the day before my hire day to check to see if I wanted …
4 weeks ago
Vanessa Johnson
There was huge queue and had to wait for 1hr before getting served. Finally when we got to the front of the queue we were told that we had been queuing in the wrong place and had to go to the back of the parking lot to a different place …
5 months ago
Neha Patel
90 minute wait because they have 2 people serving on a bank holiday. 1 of the people working went home halfway through my wait, walked past us wearing his normal clothes and refused to get the manager to help serve. After multiple asks, the …
4 months ago
Michael Danishek
Overall good service. Only complaint is that they initially didn't include insurance without us asking to put it in.
1 month ago
Monica S
Good Selection of cars. Good service. They upgraded me to a luxury vehicle. They have infant car seats available
1 month ago
Brian Schon
We arrived on Saturday at 9am and the 3 operators were serving clients. We waited 30 mins before getting served. We got sold on the upgrade to a Mercedes c class saloon but wait, the sat nav is a toggle, not touch screen. That wasn’t …
2 months ago
D Smith
Terrible service, was there about 30 min and heard 4 customers who were extremely unhappy. Raised voices etc. Cars not available even though they were booked, customers who were only 2 hours late and had to pay £100 more per day because they only had a much better car available. Had to wait 30 min for our car. Crazy.
2 months ago
JK EMAIL
We arrived on time to pick up our car, wasted 30 minutes waiting for our turn of a 4 people queue and wasted another 15 minutes trying to upgrade and up-sell us everything they could. Upon return the guy who received the car indicated a …
3 months ago
Phillip Pinney
Very helpful staff. Nice compact car for a good weekend rate. My experience was very good and I would recommend using Hertz to anyone.
7 months ago
Jeff Fecteau
I am President's Circle. This is the worst that I have ever been treated. They only have 1 guy working the desks. There is another guy just staring at the other guy working. I have been here 10 minutes. They are working on the same guy. …
3 months ago
Tyler Gable
One of the worst car rental experience. Never ever rent from this location. Staff is rude and not at all customer friendly. Always trying to rip off a d doesn't even honor car booked online. They will make you run around at the last moment and when you realize there are no other options, they will hand you a worst car.
2 months ago
