Enterprise Car & Van Hire - Waterloo
Car rental agency Enterprise Car & Van Hire - Waterloo, Upper Marsh, London SE1 7EQ, United Kingdom:
144 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: Upper Marsh, London SE1 7EQ, United Kingdom
Website: enterprise.co.uk
Phone number: +44 20 3770 9347
GPS coordinates
Latitude: 51.4994464Longitude: -0.1153607
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reviews
Thalia Davies
Lovely staff. Fast and reliable. Jack was very nice and provided a good customer service. Definitely will use again.
4 months ago
vinod bhati
Hired a car for my fathers funeral. I mistakenly put one digit wrong for congestion charge on the day. The subsequent customer care has been wholly inadequate and misleading via email. Customer service on phone calls rude and unhelpful. Please choose another car hire company that would be more sympathetic in these difficult times.
2 months ago
Jason Asare
The management of this office is abysmal, I’ve picked up cars/vans a couple of times and waited over an hour in the queue before being acknowledged and longer than that to be seen.
Everyone in the queue has a booking, so why is there …
9 months ago
Philip Terra
Reasonably priced and very convenient for St Thomas's Hospital
1 month ago
Clifton Rodgers
The car was supossed to have full deposit but it didn't. I mentioned this to the assistant and he said he would mark that on the contract, he didn't.
The car needed to have some technical revision as there where to lights on.
I paid for a …
2 months ago
Ashley Hill
Avoid at all costs. Definitely the worst experience ever in car hiring. Breached contract by failing to provide car class as agreed on contract, no car in similar class available when I was there for collection even tho bookings were …
9 months ago
kristina s
Hired a car and the whole process was smooth, easy and transparent. Thank you
5 months ago
Bobbi Ott
Unprofessional and dishonest behaviour. Avoid at all cost. We rented a van for one day. At first inspection we have noticed and took pictures of several scratches and the dealer assured us that it was all recorded in the car’s report.
Then, …
8 months ago
Adrian Rodriguez
This is nowhere near Waterloo station don't arrive there with all your luggage hoping it's convenient or close! Asked the information person at Waterloo station and they had no idea where it was. I went to lower marsh where their signage is …
7 months ago
Debra Ehrhart
I called the Enterprise today to ask some questions before going ahead with my booking. I live in Peckham, & the Peckham branch is the closest to me. The service provided by Peckham on the phone was very confusing in comparison to the …
1 month ago
Olga M
Went to pick up the hire car this morning and I was helped by Yousaf, who was incredibly helpful. He helped answer all the questions I had - I was directed to Enterprise Waterloo by our insurer while our car was being repaired - and explained everything. Had a really good service and kudos to Yousaf!
10 months ago
Gary Tyson
The whole process was smooth and easy and the service was amazing as well! We’ve got 5 people plus few luggages and booked a standard car. But, after hearing our situation, the branch manager Mohamed offered us a bigger vehicle, he was …
7 months ago
Paul Lin
Fantastic service as always. great team. Rent with ease.
7 months ago
Julia Samton
We hired a car in February for a day trip the people where so friendly then we returned the car to the spot we were told to and put the keys in the slot everything was done the car was full of fuel and smelt better then we got it as we had …
2 months ago
Jenni Evans
Had a shaky start with a previous booking but gave it another shot.
By far the best service I've experienced the second time round.
Thanks for a great experience
11 months ago
Jennie S
Afraid to say this is the worst experience I’ve had renting a car, customer service was non existent and I’d say the HR needs to look into that- also the lady at the desk did not wear a mask properly so I would say that is against government regulations?
1 month ago
Elaine Sloan
It was pretty busy when we arrived to give our rental car back but Yusuf the Enterpise representative was friendly, efficient and made the return easy . I would use Enterpise in the future for the nice customer service.
10 months ago
John Kulper
Excellent Service! Mr. Yousaf Zubair from Enterprise Waterloo
attended my family with extreme attention and professionalism. Congratulations to Enterprise Waterloo for having in its staff such a great and excellent professional. Thank you Mr. Yousaf Zubair
9 months ago
Simple Guy
At Westminster arena. Near by car rental office from Saint Thomas hospital and Westminster Parliament House. They've a reliable staff management to provide good customer service.
9 months ago
Von Parker
Myself and 4 friends booked a car for 3 days, we booked a car, and our payment was processed online. We booked a pick up time of 0900 but waited for 60 minutes to be seen to by staff. We were then told by staff that we were no-longer able …
2 months ago
Sally Gauci
As usual, everything was smooth and I was able to book the rent for the van. Personnel is very professional and explain everything crystal clear
11 months ago
Nana Darkwa
My boyfriend and I booked a car online for a trip with 5 members of my family. After booking and paying the deposit, we showed up at the car hire location with all our bags for the trip only to be denied the car. The reason? He had recently …
6 days ago
Vigicin Services
Bit expensive but very helpful staff
5 months ago
Rejo Ferrufino
Only good words for manager Mo - there was an issue with my UK address; after some time the issue was resolved and Mo got us a very much appreciated car upgrade, making it worth the wait!
2 months ago
Bling Dog
Enterprise service was good but from using their service I have been caught up in a dispute with Britannia Parking. I parked at Enterprise post 6pm for 7 minutes to collect a van. I subsequently received a parking fine from Britannia …
2 months ago
Shneki Minsky
Kind considerate and caring saw to all my needs and zanab is a credit to them.
11 months ago
Margaret Chesnutt
Went in to confirm driver's license details. One of the staff members said it couldn't be done citing security concerns but couldn't explain what that meant. Even after I said that another office location had asked me to go in and show them …
7 months ago
patricia marsille
Enterprise defraud customers.
One day I ordered a Mercedes for 10:00 delivery to Enterprise office. The driver delivered the car and left and I discovered that one tire was punched. They didn't have a replacement available, so I wasted …
5 months ago
Mauro Smith
I will never use this company. They misled us about including the congestion charge in what was being paid and they’ve also charged - without alerting us - £250 for a puncture. The vehicle had low tyre pressure from the start but they deny …
7 months ago
Xavier Eastham
We rented a car with my partner and when returning the only road which leads to this branch was closed by a police officers. We were forced to use a bus only lane to access the branch in order to return the car - Enterprise employees didn't …
2 months ago
Carol Supalla
Rented from these guys a few times and it’s always a pleasure, great bunch of guys.
Always quick , always prompt always amazing service. Cars always clean and fresh , couldn’t ask for more. Mo manages the place and clearly knows what his customers want. A credit to the Enterprise brand. I’d give you guys 10 stars if I could
7 months ago
Brianna Menoni
Rented a car from here back in November, and just this week received a letter saying I owe £195 for a parking ticket. The ticket originated from the Britannia Pay & Display immediately next door to this Enterprise compound. When dropping …
1 month ago
kadi
Don't believe the staff when they say they will pay the London congestion charge for you by adding it to your bill. They'll bill you for it and then you'll get a citation a month later with a processing fee. Thanks a lot. Good learning experience.
5 months ago
Mao Mao
Very nice
5 months ago
Arielle Segal
Attempted to double charge for damage, which incidentally was due to no fault accident (hit and run) that the police are still investigating - so dubious whether charge should stand in the first place.
Also forcibly extended rental period …
7 months ago
Veronica Richard
All the staffs were very amazing
everyone made it easy when we rent a car from them
5 stars service
7 months ago
Moon Shadow
Always amazing service from the team at Waterloo
6 months ago
Yadira Maldonado
The lads in there are a good laugh - it's a great service all round - there's even a drop box so you can bring the car back super late if you want to (no added cost) not a bad word to say about the place.
2 months ago
Susan Greneveld
Good customer service as always.Highly recommended
11 months ago
YeetJouwZus HeeftDatNiet
Do not go anywhere near this company they will rip you off! Hired a car from the Waterloo office for a family holiday, pre-paid the deposit for a Volvo SUV, unfortunately I didn't read the small print in regards to not accepting debit cards …
2 months ago
Beatrice Paradis
Sid was very helpful after my trip to IKEA.
2 months ago
Ruben Mak
Had HORRIBLE experience with them where they did not have the car I reserved several weeks earlier and basically did nothing to try to make up for the situation. Definitely would not reserve with enterprise again based on the terrible …
3 months ago
Margaryta Goncharova
Decent. Well lite at night.
11 months ago
Nancy Bogdanovich
Enterprise staff are the reason to rent here. It's so easy to love a company when things go perfect, the proof is how problems are handled when things go south. We rented a car from an Enterprise location in the "inner ring" in London on …
7 months ago
Michael Mccourt
Very frustrating experience. Rental was booked quite late so prices were much higher than normal. Upon arrival at the branch I was informed that the vehicle I had paid for was no longer available and they had no replacement. Had to travel …
2 months ago
Bryce Hansen
A great experience all round. Customer service is excellent at all Enterprise branches I have been to, and this one is no exception. Cars are always in fantastic condition and extremely clean.
My only snag the first time I was returning a …
7 months ago
Mamie Wills
I have written many emails about this and have yet to receive a reply. I just wrote one more this afternoon to the email provided. Please respond.
2 months ago
Robert Smith
We recently rented a car from the Waterloo branch of Enterprise and could not fault the service. The staff were all amazing and made us feel valued customers. Very professional service and extremely friendly.
Our vehicle was ready for us …
10 months ago
Brandon Ledbetter
Iv been using enterprise for the last 5 years off and on never had any problems will always use them
2 months ago
Sherri Tyer
Bloody useless. The one requirement was a car with 4 doors and couldn't do that. In fact there was only 1 fully functional door. The sat nav stopped working and what we were told about payments over the phone turned out not to be true.
3 months ago
