Enterprise Car & Van Hire - Russell Square
Car rental agency Enterprise Car & Van Hire - Russell Square, 49 Woburn Pl, London WC1H 0JZ, United Kingdom:
45 reviews
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Address: 49 Woburn Pl, London WC1H 0JZ, United Kingdom
Website: enterprise.co.uk
Phone number: +44 20 7631 4700
GPS coordinates
Latitude: 51.5237349Longitude: -0.1271027
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reviews
Karla
Really great service and at roughly a third of the price I was quoted for the same vehicle at another van rental company. The staff were friendly and helpful. I will definitely use enterprise again in the future.
4 months ago
Violet Suska
Amazing Ahmed from this Enterprise rental branch in Russell Square went to very length to help me when I returned a vehicle yesterday. Amazing. The professionalism and politeness that this gentleman has shown is beyond and above excellent customer service - it is a great example how to deal with customers. Quick,competent,staying behind even when it’s the customers fault to be late. Will always recommend Enterprise now because of this very experience. Thank you so much. I work in the NHS and have loads to do with a wide range of people - but this has really impressed me! You have some amazing staff working for you! Thank you,Ahmed! Thank you Enterprise Rent-a-Car!
7 months ago
Beau McMullen
GBP 250 SCAM!!
Got charged for a "scratch" to the car which was not there when I returned. Emailed REGIONAL MANAGER ANISH, GOT A CALL BACK AFTER 1 WEEK, VERY UNHELPFUL. ASKED ME TO MAKE A COMPLAIN.
Who would think Enterprise UK and US operate by completly different standards.
4 months ago
g p
Poor selection of vehicles, didn’t have the vehicle we booked.
We booked (and paid for) a medium automatic months in advance. When we came to collect the car, the only automatic available was a van. The only hatchback available was a tiny manual Hyundai i10 from the budget category. We ended up taking that as nothing else was available.
The staff told us that the decent cars (eg Vauxhall Astras) go when the place opens at 9am.
What is the point of booking a vehicle if it might not be there when you come to collect ???
I don’t think I’ll be using Enterprise again.
10 months ago
Robert Contreras
Pleasant staff. It is a bit of a walk to pick up the car. Staff did not have available the car we booked, but did upgrade us at no extra charge to make things right. Make sure you bring your reservation # (otherwise in a similar incident, you probably will not get upgraded). The vehicle came with less than 1/4 of a tank, which I thought was poor because it is difficult to find petrol stations in the city and mandated we find one, which caused us about a 30 minute delay in our plans.
7 months ago
Quentin Moricet
Great service from the team arranging my courtesy car. Timely, professional and very helpful.
Highly reccomended!
7 months ago
Neha Das
Cannot recommend highly enough after a bad experience with a different provider I was fed up with rental companies but the service at Enterprise changed my mind.
Pick up was a super smooth process and took a total of 5 minutes. Drop off was a little harder but mostly due to London traffic and finding the entrance to the car park.
Staff were friendly, efficient and informative. Following all the safe Covid-19 guidelines. Car was almost new with only 5000 miles on the clock, clean and exactly what we expected when booking in terms of space etc.
The ease of renting makes it worth going to this location despite being on the hook for London congestion charges. Thank you!
11 months ago
sharon burnett
I am a loyal customer of Russel Square branch and a fan of local staff. Great prices, great choice, I always get the best cars matching and often exceeding my expectations. Service is amazing! Very helpful, very fast, resolving all questions and issues without any delays.
5 months ago
David Ziegenhorn
avoid by all means....worst service ever
Just to convince you, following the message from them below I contacted the customer service to complain with a very long email giving all the evidence that my 200 pounds deposit has been held with no reason.
I received a super quick answer saying that there is no problem with a wrong argument that shows that they didn't even take the time to analyse/read the email properly and advising to contact BVRLA (dispute body).
As I didn't know what BVRLA was, I asked for the contact details and the guy replied making a joke and providing the following email: lukebeddows@hotmail.com
If Enterprise managers care: the name of the guy who delt with my file and made the joke is Anish Mistry (Area Manager, Central London)
This just shows you how professional are these guys. I won't let it go and you will here from me very soon
6 months ago
John Dunning
Amazing
This is more than customer Servise!The BOSS and AHMED all Team from this Enterprise rental branch in Russell Square went to very length to help me when I pick up and returned all the times. Amazing. The professionalism and politeness that this gentleman’s has shown is beyond and above excellent customer service - it is a great example how to deal with customers. Will always recommend Enterprise now because of this very experience
2 months ago
Roman Albright
Rented a van for 3 days earlier this week after reading great reviews in 'Which' Consumer Magazine.
Arranged online - Easy
Collection on date - Easy and no hassle.
Return of vehicle - Easy and no hassle.
100% satisfied with the excellent service from the manager and staff at Russell Square.
I will definitely be using again - Why would I rent elsewhere?
1 month ago
Alexia Thomas
Pleasant staff who do service
latest hire was a free upgrade to a much nicer car.
convenient for me as the tube is a stroll away.
car hire makes a lot of sense for inner city people like me who only need a car 10~20 days a year.
3 months ago
mimi shufelt
They quickly helped me get my car and were super helpful with the return. I had my two toddlers with me and they couldn’t have been more accommodating. Some of the best service I have ever received from a car rental place.
3 months ago
Stella Obonna
I've been here with my family about 2 weeks ago. We needed some help for our car rental (we had booked the rental from Italy but we wanted to change the pick up location from Luton airport to another place in London). All the staff has been really really nice and helpful! Always smiley and polite. Thanks a lot for your kindness. It's very nice to feel at home also when you are abroad! GRAZIE from ITALY!!!
1 month ago
Ariel Sinica
Rented a car for 4 days. Great service. Problem free rental process.
Reasonable charges
2 months ago
Cameron DeMiguel
The best experience I have had with Enterprise. They went over and beyond with great customer service!
2 months ago
Tori Horton
This is the first positive review I’ve ever written about a car rental experience. I rented a van in April ‘19. The pick up process was smooth and really friendly, I was upgraded, I was given an Easter egg and then the drop off was easy. There was an error and I was incorrectly fined for the a congestion zone charge. I called the office and they reversed the charge immediately and admitted fault. Is it wrong to add a heart eyes emoji to a rental car company review? ????
3 months ago
Dominick Pellicane
I arranged to pick up a car at this location on a Tuesday at 10 AM. I arrived around 9:30 to get the process started and was informed that my car was in transit. By the time it arrived, was cleaned and prepped, and ready to go, it was well after 10:30. To make matters worse, the "out" time on my rental agreement was 9:40, meaning that I'd lost almost an hour of my 24 hours. Fortunately, this didn't cause a problem...but it could have.
The office staff was very friendly and helpful, even printing me a set of directions to where we were going and the car was just fine - no problems there.
I returned it via their after-hours drop-off having been told that I would get an e-mail the next morning to confirm that all was well. That didn't happen and I didn't get that confirmation until the following day, leaving me a full day to wonder if there were any problems. Finally, that confirmation e-mail asked me if the customer service was acceptable. I replied with most of what I've written here but, over a week later, have had no response.
In summary, the staff was nice and the car was fine. But the on-time performance and ability to follow through on promises in a timely fashion..not so much.
7 months ago
Tina Jonhs
Rachel at the Russel square store was amazing and efficient with her service and knowledge. Highly recommend!!
She also made a follow up call in which she was lovely! Truly brightened up my day!
3 months ago
James Chen
Very quick and excellent service. Only took 5 minutes to get the van. Easy rental location.
2 months ago
larn Mcortz
Excellent, efficient customer service, and a good selection of cars. Will be using them again!
2 months ago
Shahid Bari
As always first class customer service from all their branches.However this particular branch is in the heart of the congestion zone which applies to anybody pulling out a rental from their underground car park where they keep all their rentals.
7 months ago
Jacob k
The assistant in the office was great my customer care. But the selection off cars at the branch was really poor.
1 month ago
Karin Lehnigk
poor service. refused to rent a car unless use credit card. debit card is not acceptable. it is prepaid online weeks ago before collection. so disappointed. will not use their service again unless the policy changed.
2 months ago
Christina Nair
Really good service by all staff members. The gentleman who collects the car in the basement and cleans them upon return was very pleasant and patient.
4 months ago
Cecy Torres
Really, really easy.
Walked in and was served immediately, filled out forms, paid, walked downstairs and after quick check of vehicle we drove out. Less than 20 minutes.
Returned the car to the garage, left keys in slot...could not have been simpler.
Now, driving around London wasn't simple, but that's another story!
Well, done to everyone at this location, you really offered great service.
7 months ago
Andrew Wardner
not even worthy of 1 star. Failed to deliver car when booked. No phone call to say there was an issue and then extremely rude on the phone as was I because he deserved it. Enterprise are a joke.
7 months ago
Conium Maculatum
Returned vehicle today. Superb service!! Thanks to the proffesional staff at the branch!! Jacob.
4 months ago
Nick Summy
Very aggressive money policy at the Euston branch. I was given two different extras costs to take the van to Ireland (£150 and £120) when I went into the store and on both occasions I reminded them that I checked the costs online and that the extra should be £75.00 to take a vehicle to Ireland. Was also given the van half full of diesel which was a first in all my time renting and I was told to return it half full which seems a scam as this is impossible to measure. Was also told there was damage to the van when I left the van back out of hours so always take photographic evidence if returning out of hours. Honestly received brilliant service with Sixt in Kings Cross so will be using them instead in the future.
4 months ago
Sabrina Sporer
Very friendly and helpful staff, great value, good quality van, with convenient out of hours return. Highly recommended.
5 months ago
Bob Camp
Ben was really good, very clear and smiley
3 months ago
Harper Young
Great as always. Good people who make you feel like you matter.
7 months ago
Anna Poehler
Best service ever. Meticulous and friendly and the whole experience was very professional and efficient.
9 months ago
Marchie Baker
The team are very friendly always with a BIG Smile and positive body language!
8 months ago
Lin Du
Staff are always fantastic, never miss the pre pickup courtesy call, vehicles always ready and if not great alternatives are found. Great team
1 month ago
Bob Tobin
These guys were the best!
3 months ago
Kris Taylor
The staff here are very friendly excellent service
5 months ago
Kim Hofmann
Over 1 hour late for delivery ... usually good but rubbish today. Unfortunately I have to use them.
7 months ago
Jeana Fischer
Good
7 months ago
Mohammed Salih
Great staff and very simple process in central London
7 months ago
rahul joshi
Let us book a car online the night before... when we arrived to pick it up they had our reservation but had rented the car out to someone else and had no available cars left.
7 months ago
Shelly Culbertson
Great service
2 months ago
Robert Vark
Great!
10 months ago
Marc Haines
very good branch
7 months ago
Omar Guinier
Salve, abbiamo avuto il problema del parcheggio a Londra, non sapevamo fosse a pagamento ovunque dentro Londra e ci fosse anche una tassa di 11.50 pounds al giorno per girare in città, ma dopo un po' di problemi nella traduzione. Siamo riusciti a ridare la macchina a una delle loro sedi e tutto a posto abbiamo risolto molto disponibili e gentili.
2 months ago
