Barons Group

Never really dealt with sales but the service team have always been superb

Great customer care and service so far - collecting the new car on Saturday :)

[Farnborough/Ash branch] Helpful service during lockdown period. Very communicative. Identified source of ingress problem and proposed a simple fix I could do myself (not mechanical ☺️). Also identified a separate mechanical issue and fixed it under extended warranty. Great.

Tracy in the body shop was her usual lovely self. Car re-sprayed perfectly, as you would expect from a main dealer who quoted 3 times the price of anywhere else and gives a 10yr guarantee. But if someone else's insurance is paying, I'm afraid it will only go to BMW.

I really don't rate this dealership... I wouldn't used them again.. I had to find the car online, then I had convenience them to take deposit on the phone to secure the car, then I had to call to request a viewing for the car. On top I believe they did mess up my application for the finance, even though I have TOP credit rating, so I did finance with another company at 4% lower. The only person I would rate highly is the driver that drop my car to me, what a great guy..

Appalling service. Incompetence with attitude. 1 series BMW, wipers failed. Local garage took a look and told me the motor was fine - they'd connected power to it and it was working fine) - but the controller' had failed because water was getting into the car through a failed seal (a known problem with this model). Told to go to a 'main dealer' for new controller (and by the way, MOT expired that very day). So I take it to Barron's, Hindhead (where I bought my X1, and had it serviced at great cost). I spend time explaining the problem, the other garage's findings, that an MOT is also required, and the seals need sorting because of water ingress. I deliver it to them and go away. A couple of days later they call and tell me how much the new wiper motor will cost, and do I want to go ahead? NO!! The chap is indignant when I tell him that I had already told them the motor was fine and that they were to replace the controller. Another couple of days pass and they say it's ready -- THEY HAVEN'T DONE THE MOT NOR THE SEALS. I try to contact the MD. He's away on holiday. They try again. The car needs a new part to pass the MOT - it can be collected next week - Monday afternoon is agreed. Ten days have passed; it's Monday afternoon; I am sitting in Barron's - I have been waiting for the invoice to be prepared - FOR AN HOUR!! Eventually the invoice was presented; I questioned the £ 130 to establish it wasn't the wiper motor. After much argument the service chap spoke to his boss - who kindly took the £ 130 off the bill. I paid the remaining £ 1,100 odd.

A car dealer, coffee good but why does it take 10mins to drop off car and keys, and wait for paperwork to be printed so it can be signed!

Excellent service with helpful staff. Highly recommended.

Like most dealers they make errors

No aftercare or follow ups since I bought my car

Typical BMW dealer

Terrible service

Helpful and pleasant

Efficient