Wandsworth London Borough Council
City or town hall Wandsworth London Borough Council, The Town Hall, Wandsworth High St, London SW18 2PU, United Kingdom:
152 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: The Town Hall, Wandsworth High St, London SW18 2PU, United Kingdom
Website: wandsworth.gov.uk
Phone number: +44 20 8871 6000
GPS coordinates
Latitude: 51.4568644Longitude: -0.1917374
Location on the map
Get directions
reviews
Frank Fidelman
Omfg can't you speak to anyone at this council what a bloody joke. At least where I live there are humans in the office never known anything like it. Has'nt the council got the balls to talk to people very bad service. Pity all the residents.
2 months ago
Matthew Whitty
Yesterday, I met with a social worker and address my concerns about my child stating "I will kill myself" which is apparently (Not Concerning)... Apparently is figure of speech...
2 months ago
Ranp IL
Rude impolite staff hang up on you very poor service overall
4 months ago
andy mitchell
Very disappointing services. Can only ever get through to an automated voice machine. Does not offer services to approve housing accommodations for visa applications unlike other councils. Have been paying council tax for the past 3.5 years when i now realise that I should have been exempt from paying, however cannot get any response after several emails and phone calls. I do wonder if I will ever hear back from them, let alone receive a refund!
*** edit *** when I finally got a response every staff member I spoke to refused to admit that I was eligible for council tax exemption, but after 2 months of perseverance, emails and countless phone calls I finally dealt with the manager and I received my refund. Hurrah! Thank you Wandsworth council.
4 months ago
William Cotner
Rubbish collection team are appalling. They rip open bin bags when collecting the rubbish and leave rubbish on the floor in everyones walkways and on the street.
4 months ago
Clauduine Geisel
Tough bullies who couldn’t care less. Who’s in charge of recruitment? Environmental services are just So tired of dealing with customers they’ve given up I guess.
4 months ago
Sarah Connor
I cancelled my Wandsworth Nationality Checking Service appointment 3 days before my appointment due to unforeseen circumstances. No refund provided for the £50 fee even if my time slot would have been promptly resold to someone else. ABSOLUTE CON and would have expected a much fairer treatment from a public body. Shameful.
6 months ago
Evan Sperrey
Place is nice! I like the indoors specially! Only issue with parking! Limited place plus the way is complicated.
6 months ago
inder kalra
Wandsworth Borough has the 2nd lowest council tax in the country, very large borough with population of 306,995 in the 2011 Census. Council staff are usually very friendly and work hard to help, but most councils are having their incomes squeezed so it is getting tougher to deliver a good service, also the automated 0845 numbers are particularly frustrating although they do offer most services via email if you can build time into waiting for an answer. On the whole I love living here.
3 months ago
Michelle Murphy
The staff are unfriendly and rude. It's very strange to be treated in such a hostile fashion when calling for something basic.
3 months ago
Krishna Murthy
Impossible to get through to a human being. Automated phone system not fit for purpose
3 weeks ago
Christy G
I have called, service completed automated. I thought I would email as I have started a new job and now work full time so I can’t come in. Guess what no one has replied to my email. Does anyone have any advice? I am not in a position to go there physically
9 months ago
Barbara Dodd
Disgusting business practices. The parking meter, phone app AND telephone service didn't work. But then if you get a fine for this and want to dispute it, they charge you an exorbitant additional fee for the right to appeal. It seems they only do a good job when it comes to taking money from residents and visitors.
3 weeks ago
Amit RC
Absolutely appalling service. You can only get through to automated calls. Most of their online services fail to work.
4 months ago
Mike Fadamiro
Can never speak to anyone. Don't do their job.
Told them I had moved and still tried to claim council tax from me on a property I sold and obviously not living in any more. Even went to court. Terrible service. Is anyone there doing anything ?
3 months ago
Michael Montgomery
Absolutely appalling service. You can only get through to automated calls. Most of their online services fail to work.
3 months ago
tina hardigree
Rudest phone staff I've ever had the displeasure of dealing with. Not worthy of one star.
6 months ago
Irfan Ilias
One word.... horrible. Trying to organize things for my 89 year old disabled mother..... so unhelpful and they couldn't have tried to be more disinterested if they tried. So much for helping the elderly in our community. He may have forgotten he will be elderly one day!
5 months ago
Reggie Matthes
Staff are politely friendly, helpful and fast. Could not have asked for more.
6 months ago
Trenton Conger
When I phone I go round and round and never manage to speak to a human being. How can I get information PLEASe
However, one star for emergency services.
2 months ago
Tyler Reddick
I cannot speak to anyone on the phone. Most frustrating thing ever to deal with council tax and parking permits. COMPLETE CIRCUS! Website not intuitive at all-belongs in the 16th century!
3 months ago
Karine Toutain
Very customer friendly service though the que is quite long. Modern technology assisted service
6 months ago
Vinit Mehta
Lovely staff very friendly. Nice old traditional building.
3 weeks ago
Lisa Georgalis
What an ego centric council and Staff. They condone fraud by 3rd party contractors to line their pockets and fleece leaseholders and tenants and vulnerable adults.
Hence all up in arms banding together to litigate against them.
They cannot refute or deny this.
3 months ago
Robert Price
would not recommend doing business in Wandsworth. Aggressive and rude, even when proven to be in the wrong.
4 months ago
peter gibb
useless corrupt bureaucrats. called them repeatedly for loud music playing under my flat from cycling gym (which they approved to be open from 6am to 11pm). was told no one on duty from mon-weds after 5pm (if anyone wants to organise a rave do it in wandsworth, no one can stop you mond-weds night!). when they finally managed to come to my flat, asked me to turn on my tv to see if the music was louder! also said they can only listen to noise from my living room even though it was 10pm and i said i was trying to get to sleep! best bit was music continued after they left! they did absolutely nothing! well at least as council tax is very cheap - you definitely get what you pay for...
3 months ago
Elvia Guerrero
Irritating. Constantly get passed around when trying to get through to someone, these days it's hard to speak to someone on the phone, you're constantly having to chase people up even if you've been promise a callback.
2 months ago
Larry Crpenter
Really friendly staff and wonderful 30s building
3 weeks ago
Kyra Corbett
Beautiful...perfect for taking pictures after visiting the wedding registery
10 months ago
Jasmin Guzman
Extra large venue for events spans across two halls and has a seperate bar area. Only issue is getting event items in.
8 months ago
Ms Knight
Very efficient and friendly people (well, most of them - a few can be grumpy too ;-)), but all of them come across as really helpful. The only downside with the place is that it is not really close to any tube station, and takes a good half an hour bus ride from Clapham Common. The building is lovely from the outside as well as the inside. Having lived in the borough for over 6 years, I first visited the Town Hall only last month. Been there one more time after that, and both times whatever work I had, it got done within half an hour-45 minutes. Needless to say, was quite impressed.
6 months ago
Charles Ferreira
Loved my experience at Victoria Room, amazing people also very polite and helpful.
9 months ago
Cristian ayala
Old classic front view with modern blocks structures at the back.
6 months ago
julissa mejia
Attended a wedding ceremony here in the Alexandra Room. Lovely setting and very photogenic.
9 months ago
Don Williams
Cant even talk to customer service, just voicemail after voicemail, wish i could give 0
3 weeks ago
Sierra
Bunch of morons with a useless phone system and outdated website.
Another council wing rinsing tax payers of their money to fund complete donkeys.
2 months ago
Nancy Montgomery
Just another place that tries to avoid letting you speak to a human over the phone, what do people actually work here or have phones for ?
2 months ago
Chelsey Coopwood
No actual phone service - the call is redirected to an automated switch board with gazillion choices.
Reason I am calling is that online registration online process is actually not working and I get this:
We can't process one or more of your answers. Please check the following and try again:
Sorry, we could not log you in. The first time you log in, you must activate your account by clicking on the link in the email that we sent you when you created your account. If your activation email is missing, please create your account again and we will send you another email.
So how many times do I need to go through the registration process before I actually get registered?
4 months ago
Chloe
Called over 10 times to try to speak to someone regarding my parking ticket challenge. Got given 4 phone numbers to call, none of which got me to the right person. The person on the last call was rude, constantly kept interrupting me and then just hang up abruptly. Absolute horrible experience
2 months ago
Jennifer White
It will take another disaster like grenfell before Wandsworth council do anything to keep their tenants safe. Profit over people smh. Incompetent and incapable of running a council!
9 months ago
Pamela Tragas
Yeah. I didn't enjoy my time here. I know perhaps you guys don't get paid a lot, but a smile would help.
4 months ago
Ben Farnsworth
If I didn’t do my job at work I’d get the sack yet Wandsworth Council harbours a bunch of jobs worth who are never at their desk to answer calls let alone in the office. Council needs an overhaul.
6 months ago
melissa staltari
Horrendous mercenaries
10 months ago
Keith Lambert
Worst,Autumn come mountain of leaves in door steps,suppose to be clean my street,Brudenell road sw17 8Da every Tuesday but nobody cares! Very dangerous for 81yrs old Pensioner no cleaners why ? As a pensioner still paying Tax,but this council is getting worst! Can you please send the street cleaners soon?
3 weeks ago
Laura Samperio
Possibly the most bureaucratic and incompetent local government in any developed or developing country on the planet. I get the impression they would like to give up and shut down the Council entirely but they don't know how to do so.
4 months ago
Rebecca Elder
Impossible to speak to anyone on the phone. So it is a long wait at the council house to resolve any issues.
3 months ago
Keith Conley
The worst service I have ever come across I didn’t even want to give a star but Had to to be able to write this Wandsworth Council is a complete waste of space this is the problems I’ve had the staff is unhelpful and rude if you call them by telephone you will be lucky to get an answer because the majority of the time they hang up on you maybe is the telephone but for the council to have poor reception isn’t acceptable their automated switchboard is outdated and most of the options bring you to the wrong place and then you get hung up on again i’ve called 11 times and nine of them I was hung up on the rest didn’t even make it to a human being I wish the worst for this place
3 weeks ago
Marc Phuoeng
My Workplace
7 months ago
Abbigail Grey
Unfriendly reception staff. A smile costs nothing, lose the bad attitude or find another job if you are not happy. I only popped in to pick up some recycling sacks.
8 months ago
Kerrie Busteed
The worst and most evil council ever, took me to court for a council tax of £180 that i did not know of and had to pay them £380 with court and agency bills. I am not staying in that property for more than 6-7 months and they asked me to pay for the whole year as well.
There is no direct line and you cant reach anyone when it is urgent and they take their time to reply to an email
5 months ago
